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I was very unhappy with the whole stay at this hotel starting from being dropped at the back entrance and only to be told that its closed having to carry my laugagae round the front, then whilst checking being given the wrong room. Had booked for the twin bed and was given 1 bedroom apartment .................which later was changed but had lot of waiting sothe total experience was poor
Location being near a shopping mall Service poor. Staff not that hospital. Facilities not complete.
The room was exceptional! Great hotel with a great location. It's easy to get anywhere in the city and cabs are always around with Al Wahda Mall next door. The pub downstairs had a good band and the drinks were reasonably priced. All of the hotel staff were friendly and the room had a great view! Highly recommend staying here! The pool is a smaller than similar hotels. Also, don't expect a lot of sun due to the hotel structure.
Near mall and movies Pool is under maintenance and was completely drained. So disappointed.
Friendliness of staff who proved that nothing was too much trouble.
The Hotel is new, clean and in the heart of Abu Dhabi next to a Al-wahda Mall. The rooms are big and clean. The check in process took very long and I was at the counter for almost 30mins. I requested for late check out when booking and was agreed on the check in but next day they called and asked me to check out early. I couldn't connect to the internet and I called many times and still they couldn't fix it. Check out Also took a long time (more than 20mins).
It is ideally located next to the main bus station and Al Wahda mall, the room had a great city view and it was spotless. We really enjoyed our stay
The restaurant Toshi; the pool; the free valet parking; the gym; the bathtub Note to hotel: when a guest emphasizes at the front desk how important a non-smoking room is to him, it feels like an f--- you that colors the whole experience to be given a room that smells like smoke and then be told, "it is listed as non-smoking in the computer." Also, the free internet is so slow as to be almost unusable.
It was the most horrible and uncomfortable experience in my life. Que for check in and check out took over an hour. They never cleaned my room while staying there. Room service never answered our phone calls. Horrible. Its my first and last time.
The modern designs of the hotel rooms and lobby. The quality of the room, food were very good. the best thing i liked was the view of formula
This is the smartest and best designed hotel we have ever stayed in.
The design of the building was superb and wonderful and also the Room decorations and furniture were super. I have booked Deluxe Suite King bed for 2 nights and the rate booked for this reservation is non-refundable , they have deducted from my credit card AED 3102.50. when we reached the hotel also we have paid more AED 500 for the guarantee and the staff where in reception he said to me when doing check out they will refund to us that money. the time when we are doing check out they have not returned to us the money as what they have said to us before, not that also they have deducted 460 dhs for room services charge.
The hotel lays inside the Formula 1 Circuit. The Mini Bar items are free of charge. Frinedly Staff and the Furniture are new and clean. My room balcony was on the marina which was fantastic. Good insulation in room to avoid the noise comes from the formula cars. I had to walk long distance to the lobby and entrance of the hotel. Long Qs for Check-in and Check-out. They don't have the Express Check-out option. The Breakfast restaurant is crowded and I hardly found a place to sit. I think if they rectify these points, the hotel will be perfect.
EVERYthing! Attention to detail was amazing! Nothing its perfect
Everything! The hotel is brand new so they had many technical glitches which were fixed as soon as reported.
Friendly staff, excellent housekeeping, excellent room service, proximity to race circuit Noise from race track can get a bit too much
Check in was very slow', couldn't find my booking ! Service bad and although it is a new hotel less than 6 months it was smelly n nt clean
Great service, stunning decor, rooftop pool/bar beautiful,very helpful friendly staff, Noodle box restaurant...wonderful food, great selection! No
F1 track and Marina vide. Spectacular.
do tratamento e hospitalidade oferecido aos hospedes os preços dos restaurantes
Cordialidade,educaçao e profissionalismo de todos sem excessao, Luxo e conforto sem ostentaçao fazendo vc se sentir em casa Nada tudo perfeito
Room service for the first time delivered our food hot, well presented and when we expected it. Unfortunately, the person taking the order over the telephone had misheard or written the order incorrectly so it was delivered wrong however the waiter tried his very best to placate the situation.
Brand New hotel with large bedrooms and bathrooms. Good restaurants with very pleasant staff. Valet car parking a bonus. Located on Yas island which is some distance from Abu Dhabi city and is very difficult to find - even though I have been staying in Abu Dhabi for over 10 years! Lack of sign posts from main road is a problem.
The service was excellent. Plenty of choice at breakfast. We stayed in a Business Class Room which had access to the business lounge. This was great value for money. Fabulous hotel. Dont stay here if you will be making lots of trips to the city.
The location was perfect as I was taking my kids to see the Jonas Brothers.
the water of the swimming pool is freezing also there is no facilities, in addition that there is no resturant open after 10:30PM and i have to go to Abu Dhabi to get food
The GM of the hotel was very helpful to each and every Client, as the hotel was packed due to a concert.
The hotel is new, so the facilities are excellent. The location at Yas Island is perfect for relaxation and to enjoy the pristine nature of the island. Food at the hotel was very good too. The staff was very helpful. The free internet service did not work during my stay. We tried both the wireless and wired connections without success. Also, coffee in the lobby cafe needs improvement.
location easy to find, nice car parking place below the hotel basement and car in safe condition, good and nice restaurants providing good foods, nice view from the balcony of hotel room, relaxing and peaceful sleeping night, friendly staffs
Really enjoyed our stay and the staff were helpful and friendly. I loved that we were able to check out late on our last day even though the hotel was busy! I would have loved some more vegan options in the breakfast buffet but other than that the hotel was as was expected!
I stayed here on for a couple of days coming from Dubai, the check in process had a few hiccups but we got it all straightened out. Upon checkout paid for 2 days Breakfast for me and a friend because of Ramadan, only ate breakfast one day, 2nd day ordered room service. Hotel management refused to refund card for 2nd day. Stated non refundable but wasn't told that when checking in. Also requested late check out till 6pm from the same agent that had issues checking us in was told could only extend till 4pm but later found out that wasn't true. Management extended till9pm as our flight wasn't until midnight that night. Overall experience OK, Thank you to the guest relations employee Kola(not sure of last name) for helping out with issues. Breakfast could be better 25.00 pop and that was supposedly discounted.
I stayed with my wife @ the hotel and enjoyed it a lot.
it was very busy cz of the Ferrari arena opening and other activities on the island hotel was over occupied , queues where at the reception 18hrs a day people coming in and out so cant be judged during our stay. Any how the staff did their best to adjust. As mentioned some services where little late,
Awesome service! very accommodating, and made me feel right at home. Great views of the marina. My stay was short, but would certainly recommend to anyone!
+ location + rooms (size & interior) + facilities - pool partially packed - limited breakfast buffet
Quality of all appointments, Great people. Good breakfasts. Location. NOTHING
The connectivity between the hotel and the mall. And the experience of MR: HARISH in the buffet restaurant. The extra bed for my child they've charge me to 200AD and it wasn't in the reservation page or selection field. The luby service need more experience.
location, staff were friendly and helpful
The lovely foyer area The nice scent/perfume used in the building The pool is large and lovely There was no milk for tea or coffee in the fridge. The internet kept dropping out
Selection of good restaurants, very friendly staff. Very clean and rooms were of a high standard. Improvments going on inside hotel, lots of banging all day. Construction works on other side of beach, not much of a view!
The staff were extremely polite and helpful. Everything was good except the banging (renovations) that was annoying.
The staff was incredibly attentive and flexible with our requests. We felt like VIPs.
Clean large rooms, great breakfast buffet . Amazing pool, beach and kids play area. Will definitely be back. The Zen spa us the perfect place to relax and get pampered. Lots of amazing restaurant choices well suited for families. Internet access is 95 dhm for 24 hrs. Some contribution going on outside the hotel as well.
Beach facilities, proximity to Mall and the food No
Good location, good facilities
the breakfast, it was very delisous and good, Also, it was free I like it
My birthday Dinner at Preggos the Italian Resturant The building noise once again refurbishing the Rose Buds resturant
Rooms were very nice Charge in business center for Club Rotana Room guest. The 2 computers were being used in the lounge and had to go to the business center
Da equipe de alimentos e bebidas. Ótimo café da manhã, também. Não localizei a chave do mini bar. Informei a recepção, todos os dias nos 3 em que permaneci no hotel, que precisava guardar insulina dentro do minibar. Sou diabético. Não apareceu ninguém , nenhum dos dias. Diziam : já vai subir alguém, aguarde no apartamento por 10 minutos. Eu esperava meia hora e desistia. A insulina ficou fora do minibar.
Servuci de qyuartoi e cafe da manha .Por favor escreva pelo menos 15 palavras Traffego loical confuso devidoi a obras
A localização, junto ao mar e com uma area exterior de piscinas interessante, e o atendimento
The service staff was very helpful, prompt, and congenial. Checking in and out was very smooth; much faster than other hotels that I've stayed in. My only criticism would be that the internet in the rooms should be faster and should also be offered in both cable and wireless.
room is excellent, clean , causy , the location of thtel near the sea, also near the city center
i like location because its in the center of the city also its hood to meet people there for work discution some times for parking problem as example some times i found there is no parking for my car meanwhile the vistors who coming for as example in the ddisco can park there car beca,,hotel charge for this wich is not acceptable at all becaus as i know its the hotel responsibilty to find parking for geuet car as i know usually
comfort&hospitality the room was smelling of smoke yet we are non smokers.I Feel u have 2 ask if smoking or non smoker
Good service. Friendly people. Nice room.
Mostly teh pleasant attitude if all teh staff. They r very helpful. It was a joyful experience. No
Great view of corniche!
Comfortable, fantastic view, efficient and friendly services
the breakfast was very good
nice hotel! the door would not open with our key,and we had to wait about 20mins for someone to come! but it was new year eve!
The staff were friendly, the environment was peaceful, and the service was good, I waited a long time for the staff to bring my car to the door.
i booked the 2 premier king room, and when i arrived to the hotel they told me that they didn't have that type of room they will give a smaller room , and i argued them telling that i paid for the 2 rooms.... after fighten for 30min they told me that they have the premier room.
The staff were so friendly, Pool and beach were amazing.. Great time at Traders..
A first class hotel with pleasant, helpful staff, very comfortable rooms and a comfortable decour allowed maximum relaxation. I was overcharged on my initial booking and also charged for 2 extra meals at the barbecue buffet but thankfully the staff satisfactorily resolved both issues.
hotel design and location was graded 5 stars on your website when booking but it actually was4stars,service very slow(30 minutes to get luggauge down stairs ,30minutes to get cirnflakes to the room