Prós: Ease of facilities
Value for money
Comfort of bed
Good parking facilities
Contras: Not much
Prós: Nice clean hotel in a good location.
Contras: Shower is nice and roomy but unfortunately its roominess is ruined by low water flow. Other guests are very noisy even after midnight.
Prós: Great proximity to excellent finer dining restaurants/lounges, shops, and boutiques. Very comfortable bed/bedding. Relaxing atmosphere /decor in hotel and rooms. Ample space in room with a well designed layout and tastefully decorated with an artistic flare.
Prós: The staff was extremely accommodating. The rooms were clean, the desk chair- super comfortable (might be a Henry Miller), breakfast was great (if you can get a room with breakfast included....it is a great value, particularly if you enjoy steak and eggs...!). The view was nice (we had a lake view, and were on the 4th floor). The hotel is in Tapestry Park, which has several additional dining choices, all within a short walk of the hotel (5 minutes or less), although the restaurant/bar in the hotel is very good as well. The Saint Johns Town Center shopping mall is maybe 5-7 minutes away.
Contras: Nothing! I'd stay here again in a heartbeat and would recommend it to friends and family.
Prós: The room was amazing with a great view of the Tapastry neighborhood, tall ceilings, comfortable bed, and superb layout.
Contras: It was a little hard to find at first, but overall, it was a great stay.
Prós: The rooms were great and very clean as well as the pool.
Contras: The girl at checkout was not very nice. We asked for another receipt and she said that the receipts would be the same and she really didn't want to waste paper. The bartender on Saturday wasn't very nice. She had a condescending and snooty attitude and made us feel very uncomfortable like she was profiling us. She had other customers around the bar who were older and appeared to have money. She seemed to look down on us. We had just come back from the beach so of course we weren't dressed in our best attire but we weren't dressed inappropriately either. Overall, we probably won't stay at Indigo again even though we really enjoyed it the first time.
Prós: Facilidade de instalações
Valor para o dinheiro
Conforto da cama
Boas instalações de estacionamento
Prós: My husband and I were looking for a place with a kitchenette so we wouldn't have to eat out every meal on our 4 day mini-vacation. We're young and money is tight. The staff, and the more long-term guests, were all incredibly friendly and accommodating. The laundry facility was clean, the kitchen in the room was well-stocked with cookware/diningware, and the bed was extremely comfortable. We felt very at home in our room. Plus there is a grill area out back! It's a great place if you want to head downtown to Five Points, or Beachside for a little fun in the sun. Candlewood also has the added benefit of being right around the corner from Dave&Busters if you're looking for a little recreation. We would definitely stay here again!
Prós: Staff was friendly and rooms were nice and clean.
Contras: Dirty wash cloth hanging in shower
Empty food containers under bed skirt
Prós: location is perfect for early morning flight
Decor is pleasant
Contras: Roaches in the tub drain and the A/C made loud noises at 4 AM waking us up. Desk clerk told us renovation is just beginning, starting on our floor.
Prós: Wasn't as clean as we would like. I wouldn't rate this a 4 star hotel. Breakfast and staff were great. That would be the only reason to stay here again.
Contras: Older then expected, small bathroom, loud AC unit, noisy area, broken pack n play and wasn't in our room like we asked.
Prós: It served its purpose but there was nothing special about it.
Contras: Breakfast was mediocre. Staff wasn't very knowledgeable and couldn't answer questions regarding transportation to the cruise port despite 90% of the people staying there were going on the cruise.
Prós: Location was the best part of the hotel. It's located near lots of shopping and dining options. Security and cleanliness also rank very high on the list.
Contras: Needed a tad bit more parking. The nights we stayed, the hotel was booked up because of a music festival in town so we had a hard time finding a parking spot when we got home from the concerts.
Prós: A equipe foi amigável e os quartos eram bons e limpos.
Contras: Lavar sujo pano pendurado no chuveiro
Recipientes vazios de comida sob saia da cama
Prós: The views were beautiful! Great staff and location.
Contras: The hotel was noisy even in your room. They have complementary earplugs got you because of some construction going on and you can hear everything in the hallway and room next door.
Contras: More than the hotel, Jacksonville downtown was very disappointing.
Felt that it was not worth the cost of hotel to stay in down town.
Hotel facility was okay but also was not worth the price I paid for.
Prós: Excellent from the valet parking, front desk personnel (who remembered our name), wait staff and all others.
Location was ideal and could walk to most everything.
Prós: Sheets and towels. Fast service even late at night. Asked for toothpaste and security girl was up in literally two minutes. The sliding glass door actually opened up for fresh air.
Contras: Shower tub instead of walk-in. Sink didn't drain well.
Prós: Great location, great view, clean. Staff were all very nice and accommodating. Impressed with the recycling and conservation efforts throughout the hotel.
Prós: Staff was excellent. I booked the wrong room type and the helped me correct it immediately. Top notch customer service at the by the bellmen, and front desk.
Prós: The place had just been through a natural disaster but you couldn't tell at all. Friendly staff and I brought my dogs, so the pet friendly policy was my favorite par. Pretty sure the band Phish was there nutty I can't say for certain. Definitely saw Chris Kuroda mulling about. Good times.
Contras: More cowbell please.
Prós: Convenient to downtown and dining options.
Contras: Top floor room air was very weak barely kept room at 75 degrees, the beds were very uncomfortable, and the breakfast options were over priced.
Prós: The beds were amazingly comfortable! And the view was great
Contras: We paid to to park in garage and the garage was full so we couldn't park in there
Prós: The staff is very friendly and go above and beyond. They are amazing at what they do. The hotel gift shop is very over priced. $5.50 for one water. There isn't anything to do other then the pool and the beach is 30 minutes away. Not too far but still have to get there especially if you choose not to rent a car and pay their $15 per day charge to park it there. Restaurant food is good, but limited selections. The entire hotel smelled like marijuana because the AST sorority girls were having an event there and were smoking all night in their rooms. Staff were very quick to try to stop it and spray the hallways and rooms. The event floors are very large and theres a lot of event rooms to choose from with a mail room up there and business center. Beautiful hotel, but expensive and kind of boring other then the bars inside because the location.
Contras: Expensive necessities. Expensive parking. Restaurant menu is very limited. Walk way that goes through the hotel outside behind the restaurant I believe is where it's located, has no lighting. The Wifi sucks horribly. Constant disconnecting even the people that paid for extra wifi had problems.
Prós: Professionalism from all front of the house staff. Pet friendly!!! Superb dine-in experience. Great room configuration with a view. Fitness center free weights and resistance machines were great.
While I've always respected the Hyatt brand and been a guest several time I've been a long-time Marriott member because of the range, and availability, of brands they offer. I may need to reconsider my loyalty after this latest visit.
I secured two rooms to accommodate my parents, sister, me and my wife after a very long day at the Mayo clinic. Turned out to be just what the "doctor ordered" for all parties.
Contras: My wife encountered a front desk staff member with a poor attitude during the night shift around 3am. She observed the young lady interact with several guests in a way that indicated she clearly did not want to be there or be helpful.
Prós: Free wifi and USA Today. Reasonable bar and food prices.
Prós: The proximity to the airport and price were great. Room was very nice and clean. Staff friendly. And who doesn't like a warm cookie on check in!?
Contras: The only complaint is the pillows! Might as well not had any at all.
Prós: GREAT staff down to the airport drivers! Excellent location, value and comfort. Surprisingly quiet. Very clean especially considering is in midst of a major remodel. Spacious rooms.
Contras: No sign yet on the hotel and airport signs still say "Clarion Hotel". First time visitors like me might have difficulty.
Prós: We stayed here to begin our trip, and then rebooked for our return home. Just needed a place to sleep because of late/ early flights. The rooms were acceptable (and quiet) and the charges were very good. Served our needs.
Prós: No frills. Under renovations. Good for a place to sleep. Price was right for the stay. Will likely book again for the outbound flight in a week.
Prós: Employees friendly, other than bad eggs nice breakfast setup.
Contras: It wasn't like a typical stay at the Hampton Inn- sheets were dirty, and left with a bite on my ankle. Breakfast scrambled Eggs smelled horrible. Walls are very thin so you could hear people's conversations.
Prós: Bed was very comfortable, and room was clean.
Contras: Wifi not included with room. Must pay $15 to use public parking or $20 for vallet. Water in shower never got hot.
Prós: Nice spacious rooms. Very clean and tidy. Windows needs cleaning. Noise travels easily from other rooms. Night light in room would be nice. Lacks USB ports. Entry drive not very well marked.
Prós: No helped is with our luggage when we arrived. Had to load, unload and wheel logguge cart ourselves.
Someone's used razor left in shower. Used coffee cup in KIERIG machine.
When leaving the next morning, there was a luggage valet guy and we were told that we HAD to use him instead of using the luggage cart ourselves. He loaded our luggage and took it outside, where he abandoned it on the curb and walked away. My fiancé was getting the car (we were instructed to park in next door lot instead of parking deck bc we were traveling with a kayak in top and was too big for garage heighth). While I'm standing by our luggage still sitting on rolling Cart outside of hotel, a valet guy pulls up a car then backs it up directly in front of me. I asked him if he could pull forward since my fiancé was pulling in right behind him. Instead of being helpful or moving the car, instead he just shrugged his shoulders and went to get another car. So we had to park on the other side and load all of our luggage ourselves (although plenty of staff seemed to be around except the actually luggage valet that we foolishly already gave a $15 tip too.! Very rude people here!
Prós: The breakfast buffet was fantastic.
Prós: Welcome from the concierge
Contras: Bathroom toilet was not clean
Contras: The only issue I had was that the front desk could not locate a key for the mini fridge so that we could use it.
Contras: Only valet parking offered. The parking lot next to the hotel, which was not affiliated with Omni, was supposed to be $10/day max but we were charged $20 each morning when we were leaving the lot because "the time resets at midnight, therefore you are charged $10 till 12:00am and then $10 for this morning". The thermostat in our room did not work correctly. We reported it to the front desk, but upon our return to our room that evening we noticed that someone changed our fan setting from "auto" to "high" but the thermostat still did not read correctly and never cooled properly.
Prós: The location was great. Rooms very comfortable, excellent room service. Friendly and helpful front desk staff.
Contras: Parking, front entrance is a bit cramped.
Prós: Great hotel in a great location. Everyone was so friendly and helpful. The food in the restaurant was much better than expected from a hotel. The cocktail menu was fun and surprisingly creative.
The rooms at the Omni were very clean and well appointed.
Contras: The guys were great, but valet parking is just annoying.
Contras: The pool was closed
Prós: Very pleasant to deal with, quick valet. All of the staff were very nice and respectful when dealing with customers. You felt as if they were all there to serve just you. Local points of interest aren't far at all either
Contras: Everything was perfect
Prós: The location of the hotel was great since we came in town to see the Christmas tree lighting and boat parade. The room was set up nicely,enjoyed the large bathroom and flat screen tv
Contras: We booked a handicap accessible room and were put in a regular deluxe room. The air conditioner froze at 1:00am and the maintenance man had to bring a fan to the room. The sheets on one of the beds had a huge dried blood stain. Requested a chair for the shower and it took 6 hours to get it. The cost of the items in the mini fridge are a joke $4.50 for a can of soda.
Prós: The staff was very helpful, professional and attentive. The room was a good size, full kitchen, nice bathroom/walk in shower, comfortable bed.
Contras: TV did not have a broad variety of channels, none in Spanish. Breakfast was not the best and there was not vending machines but a mini convenient store at the lobby which was very expensive.
Prós: Nice pool area. Great breakfast with a great 'breakfast lady'. I would definately go back anytime.
Prós: Great customer service! I love that they serve breakfast and dinner
Prós: Room size was great. Location....everything. Super checkin folks!
Contras: Not a thing
Prós: I stayed in a studio type apartment and LOVED it. Cant forget to mention the laundry room. Hate coming back with dirty clothes so it was nice to do laundry before I flew back
Contras: I have zero complaints.
Very convenient location close to the airport, major shopping area, and restaurants. They had a small basketball court and balls available at the front desk to check out. (Hotel employee) at the front desk, was extremely helpful.
Prós: Laura at the front desk was great!
Contras: We had to be relocated to another room because there was an open window that wouldn't close, and it was cold outside. (And it wasn't very clean.) There was a baby snake in the hall near the lobby. Also, the breakfast room staff were 'bossy'.
Prós: The staff was very friendly and helpful. They were absolutely fantastic. The mattress was also very comfortable.
Contras: The only improvement I would like to see is new bathroom fixtures. They covered with scale and there was some mildew in hard to clean corners. Also, there was no regular coffee in our room, only decaf.
Prós: The main bed is very comfortable.The breakfast is both, hot and cold, and different each day.
Contras: The sofa bed was brutally uncomfortable. If you need another bed, do not stay at this hotel.The spa was hot, but the jets were not working.
Contras: Breakfast was not refilled promptly even within breakfast timings When asked for a bread slice the lady was so pissed as if she is paying for it. She also asks how many slices you want?Rude and embarrassing Not expected from Marriott
Prós: Location and customer service
Contras: Not enough pillows, no blow dryer in room, battery had dead batteries
Prós: initial room's washroom's tub was broken. after speaking with front desk staff, they gave me a different room and also agreed to a late check-out.
Contras: The breakfast while decent was not up to par to other 3 star hotels. The breakfast did not have hot oatmeal or hash browns, whereas most other 3 star hotels also have that.
Prós: The staff was very nice!! The security entrance was also nice.
Contras: The toilet had a ring in it- probably hasn't been cleaned in a few weeks. The couch looked disgusting. Not a single item was placed on it. The whole wall moved when the water/faucet was adjusted.
Prós: Hotel was very clean and quiet.. The rooms was also spacey with a family of 5
Prós: Convenient location for airport travel.
Contras: Would like to know ahead of time of any renovations being done.
Prós: Room was quite spacious with two queen beds, a sofa and a full sized desk. Location was very close to the airport. Didn't make use of it but there was a free breakfast in the morning as well.
Prós: The room exceeded expectations.
Contras: Parking was horrible. Big trailers were crammed into the tiny lot.
Prós: Beds are so comfortable, pillows are awesome! Very good breakfast. Pool was small but clean and well maintained. Large rooms.
Prós: Friendly staff and a pretty good breakfast.
Contras: odor, pool was not open. Ice machine was broken apparently for some time.
Prós: It was close to the beach
Contras: It stinks of mold and mildew. Made me sick.
Prós: Their breakfast had a pretty good variety of things, bisquets and gravy, cereal, waffle maker, cereal. And when room service came in they didn't disturb my things.
Contras: Huge beds, but possibly the hardest bed I've ever touched. Also, the road the hotel is located on is really weird. IF YOU WANT FAST FOOD, FOR THE LOVE OF GOD DONT GET ON THE MAIN ROAD. You'll have to go all the way down to the airport to turn around.
Prós: Clean, comfortable bed, easy to find, large size room.
Contras: Front desk clerk(female) didnt seem well trained or professional.
Prós: Great staff, clean spacious room, near the airport!
Prós: Room size and complimentary breakfast and parking
Prós: Location close to Jacksonville International Airport was main reason.
Contras: Air conditioner/heater blower section was noisy.
Prós: The hotel was centralized and close to restaurants and shops.
Contras: The room is definitely showing some signs of age and might be due for upgrades and renovations soon.
Prós: The beds were like sleeping on a cloud.. The room was always immaculate and smells wonderful. Very inviting!! The staff was very helpful and friendly with great attitudes.
Contras: I would have liked something to hold on to get in and out of the shower. There was one at the front of the shower but it needed to be at the other end to be helpful.
Prós: The staff members were very courteous.
Contras: This hotel was very poorly kept. The bed was half made, found hairs all over the bed. The tub was filthy and the wallpaper was falling off the walls, huge paint chips on wall. Noisy kids banging on my door in the middle of the night. HORRIBLE experience!
Prós: Nice location; room size was good.
Contras: My hotel room reeked of smoke; and all of my clothes smelled like it after I left. Changing rooms was not easy, so I was stuck in the room for the night. Trying to contact the front desk was difficult, and I was placed on hold for 15 minutes.
Prós: Great location and reasonably priced. Staff was excellent.
Prós: Convenient, nice room, clean
Contras: Walls were paper thin. Could hear man next door on the phone.. Not very many stations on the tv.
Prós: The weekday breakfast buffet included meats, cheese, croissants. That was really nice to have a greater selection of proteins on the buffet.
Contras: The front desk staff needs a little more training on the hours of the amenities and which rooms have feather free, etc. Overall, very accommodating staff, , who always went the extra mile when a mistake happened. Great hotel ambassador!
Prós: They had an issue with their water and moved me to another hotel with out issue. That really impressed me.
Prós: The staff helpful attitude and fantastic room made this trip so much better.
Contras: That i could only stay one day. I will definitely be back.
Prós: Perfect location very comfortable very clean very professional everything was off the charger the best very comfortable shower was off the chain
Contras: Only one thing I can say the air conditioner was hard to adjust that's it I had to call for the front desk to help adjust the air conditioner other than that super place
Prós: Clean and comfy rooms. The pool was nice and the staff aside from the breakfast attendant were great!
Contras: The breakfast bar quit putting out food an hour before it was to close. It was out of many items and the attendant was quite rude to everyone.
Prós: Very nice, clean & modern hotel. Check in was a breeze. Room & bed were awesome. Meeting Def Leppard in the parking lot was a bonus (they were staying next door).
Contras: I did not like the very bright, flashy, colors used in the contemporary decor. The end result was an environment that did not seem restful to me. The staff, however, was wonderful.
Prós: The staff was courteous & the breakfast was decent.
Contras: There was a flood on the 3rd floor & the rooms smelled musty. The pillows & covers smelled bad. The shower had hair & residue from where it wasn't cleaned. The a/c wasn't working properly & so the room was humid. Expected much more for the price.
Prós: Great hotel for the money. Clean and had a breakfast.
Prós: We appreciated the friendly welcome of the staff. Also, I took note of those cleaning,how nice they were.Great job!
Contras: Not really. When we went down for breakfast,the seating was somewhat limited,no doubt because the food was good.
Prós: The room
Contras: The drawer in between the beds had not been cleaned out. Items left in drawer
Prós: It is close to the interstate, stores and restaurants.Excellent location.
Prós: Good value for money. Location.
Contras: A little dated.
Prós: spend one while traveling - hotel was quite and clean
Contras: Bed was too soft
Prós: Staff was friendly and helpful.
Contras: Our room smelled like old socks and the breakfast was terrible. Really possibly the worst hotel breakfast I've ever had. At least the prepackaged yogurt was good.
Prós: The night staff was great but in the daytime very poor night had to bring us towels every night
Contras: Stayed 3 days & never cleaned our room and we asked twice
Prós: Swank look to this hotel. Good location. Spacious parking lot. Professional staff. Comfy pillows. Nice bedding. Cool bathroom doors and sink. Secure elevators. Recycling! Would stay there again.
Contras: The air conditioner would run for hours at a time and not keep the temperature we set. They must have an indoor pool and it must've been below our room because we heard the screams from it all the time. They do not want you to use their electricity because the outlets were few and far between and hard to reach. No refrigerator or microwave.
Contras: well they didn't have any rooms ready whenever it's time for check in
Prós: I love how this place covers everything for you in an affordable way. It's location isn't great - through no fault of its own - but they make up for it with in house food, shuttles and more. I would definitely recommend it!
Can't forget the staff either, they've been super friendly and kind. When we got off our cruise several hours early they let us check in early and ensured we were comfortable. The food here is also really good, so overall a wonderful stay.
Contras: There's no sidewalks in the area really, so if you travel by shuttle and/or don't have a reliable mode of transportation you may have trouble getting around on foot. Thankfully the Hyatt has you covered with shuttles!
Prós: Me gusta lo cerca que está del aeropuerto
Contras: No me gusta que estaba en construcción y no estaba notificado solo servía un ascensor el polvo en la habitación era demasiado tuve problemas para que la recepcionista entendiera que había prepagado mi estadía
Prós: My boyfriend and I stayed Sunday night (9/4). The staff was awesome. The room was even better. But the bed. The bed was the best yet. The room we had is kind of separated by a half wall. The couch was comfortable enough for both of us to lounge and watch TV, something we never do in hotels. It was a really nice evening. We both slept like the dead all night which was great and breakfast was awesome. I've never been to Jacksonville but I'd go back for the stay alone.
Prós: Clean, updated facilities.
Contras: Staff members at check-in were too busy talking with each other to provide proper customer attention.
Prós: The room was updated and very clean. I really appreciated the room design with the extra sitting area. The breakfast was beautiful prepared and the cooking staff was sweet and funny.. I was a very late arrival and the front desk lady greeted me and made me feel welcomed and safe
Contras: That it was booked and I couldn't continued my stay
Contras: My truck was broken into along with two other cars. The staff was not helpful when dealing with the situation. They have security cameras that are non-operational. I found trash in the bed of my truck every day. There are a lot of cats surrounding the back entrance of the hotel. Maintenance staff proceeded to enter my room with the "please do not disturb" sign on the door even though I had not put a request to fix anything on the room. Although it's location was convenient to NAS JAX, overall stay was unpleasant and uncomfortable.
Prós: Nice cheap and comfy
Prós: The rooms have recently been updated. Our room was clean. The was bed and pillows were comfortable. The staff was friendly. They could have used more staff at breakfast on a weekend morning though.Seemed to be a safe quiet neighborhood. I would definitely stay here again.
Contras: Staff had a hard time keeping breakfast items stocked for the guests.
Prós: Staff was professional and courteous. Breakfast was good.
Contras: A/C took 3 hours to cool the room. It kept cutting off and on all night. I could hear every single car driving down the road. Needs new mattresses.
Prós: Decent bed, nice hot breakfast included.
Contras: Didn't seem to be able to select a 2-bed option on-line, unsure if there were none available or if I was missing something on the website.
Prós: Bom barato e confortável
Prós: Cama decente, café da manhã quente e agradável.
Contras: Não consegui selecionar uma opção de 2 camas online, não sei ao certo se não havia nenhuma disponível ou se eu perdi alguma coisa no site.
Café da manhã
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