conforto, limpeza e o atendimento dos funcioarios, em especial a philipa
Trata-se de um hotel bem tranquilo, aconchegante com cara de hotel fazenda, cerca de 15 minutos do centro da cidade caminhando. O unico problema é que não há nada próximo dele.
O quarto do hotel é bem espaçoso e limpo. O banheiro, de igual forma, tem bom espaço físico e é limpo. O hotel fica um pouco afastado do centro, mas é possível ir a pé, levando-se em torno de 15 minutos. O quarto fica muito distante da recepção, sendo necessário abrir e fechar várias portas para chegar lá. O café da manhã, apesar da boa variedade de itens, não estava bom. A comida era extremamente pesada. O que era frito estava banhando em óleo.
A localização, os jardins a tranquilidade o serviço e as acomodações O café da manhã poderia ser melhor
Adorei o quarto, muito bonito e confortável; o facto de serem poucos quartos, o jardim no telhado (para onde os quartos estavam cirados), o pequeno almoço...
Estacionamento e tamanho dos quartos O Hotel é antigo e um pouco longe do centro histórico
Da localização e do conforto do quarto.
Da localização e da disponibilidade dos funcionários, muito educados.
Localização e design do interior. Piso frio usado no apartamente.
localização o dispensador de gel de duche estava vazio. O quarto era pequeno.
Limpeza do quarto e casa de banho. Conforto geral. Falta de estacionamento, paredes dos quartos muito finas, serviços de TV avançados pagos.
we were put up in a room away up a windy stairs felt a bit like a little guest house the bit we were put in its a seperate building to the hotel and had to come out to get back in
right in the centre of the town with a great position on the river. staff all very friendly. room a bit dated
Good all round - location,Staff,Comfort, etc. but:- -:Somewhat overpriced
It is in a nice area & very handy handy for sightseeing & going shopping we booked online months ago and paid £20.00 more then our friends with us who just booked a few weeks before our stay, & we didnt specify any special room. We have been staying in your hotel for breaks for several years & have always had a good deal before
The room was really big, excellent en-suite facilities and breakfast was excellent Cleaning standards were not good, dust lying on most surfaces
the location was perfect for our needs. The staff in general were very attentive and friendly. Quality of the breakfast was great although service appeared disorganised and slow
Our room had a great view of the river, lots of light, and a view of the castle/museum. The bed was comfortable and large. For some reason a room had not been assigned for us, although reception was able to see our reservation in their system. When she assigned a room, she upgraded us to a river view to make up for the inconvenience. The bathroom was a bit dark, and the modern, half glass screen inadequate for the design. Had I not been very careful, I would have drenched the floor by a normal shower.
River view was nice. Rooms were spacious Lighting was poor, had to open drapes to get any light in the room. They charged for wi-fi. Service in the attached restaurant (Nicky Tams) was poor.
Good location, views, car parking Breakfast should not be an 'add-on' Room should not be up a narrow stair with access to the building by going out of the hotel! Dated hotel in need of major refurbishment!!
1. Staff, on the whole, tried thier best and were polite and friendly. 2. The daily room cleaning and replenishment of towels, coffee etc was excellent. 3. Car parking facilities were very good. 4. Views from the rooms at the front of the hotel were very pleasant. 1. Some room furnishings were in a poor state of repair (suitcase stand with leg broken & worn clothes-hanger holders in wardrobe - clothes kept falling.) 2. No view from windows other than in rooms at front of hotel. 3. Occasional door slamming and some noise late at night and very early in morning (but this is the fault of some guests and not the staff.)
The staff were lovely. Especially Alex...he is a mgr.. in training and bent over backwards to please. He was everywhere doing a variety of things...very impressive! Our room was newly refurbished but a tad small with no view. However, very clean and tidy
Lovely bright clean and comfotable room. Very pleased with our choice. Breakfast very good - plenty of choice and delicious wholegrain toast.
Lovely room, excellent breakfast, friendly host and gorgeous dog!
very relaxedand friendly
Comfortable, clean room.
Close to the river and the town. Comfortable and cosy room.
Just got back from a 2 nights staying and it was awesome. Alison, the lady running the B&B, was very kind, helpful and considerated.The room was spacious , comfortable, clean and very well decorated. Easy walk into town along the river ( hostel is only 15 minutes walking to the centre of the city). Breakfast was lovely. This B&B will make your travel to the Highlands unforgettable! We will be repeating soon for sure. Absolutely nothing to complain, place is perfect!
Nice people, good breakfast Quite a walk to the city center
Comfortable spacey stylish rooms with a cozy feeling. A perfect stay
It was very comfortable and I felt very welcomed in a intimate atmosphere.
The standard of service was excellent, the staff were genuinely helpful and interested in us during our stay.
the room and facilities in the room were 1st class the highland breakfast in the morning was pretty average
Very peaceful location. Comfortable bed. Lovely dining room with tasty food. Staff friendly and pleasant. Bedroom was cold on arrival but did heat up quickly. Bathroom large and very cold - heating in bathroom inadequate. Did expect a few more luxuries in room for a 4* hotel e.g. robes and slippers.
The attitude of the staff; helpful,friendly,genuine. Quality of the food. The breakfast was superb.
Hotel location, staff professionalism and politeness. NA
Very fine hotel with style.
We were working at a fair in the evening & during the next day so it wasn't a holiday! However during leisure time we relaxed immediately. The cuisine was fantastic & the staff friendly helpful & courteous It wasn't longer!
comfy bed, courtesy water, whisky & chocs bathroom cold, nowhere to use phone charger, charged extra to use credit card, felt we had been put in attic room as not paying full rate and hotel was quiet
The staff were very friendly and very helpful. The hotel was very clean and very tidy Nothing
Everything was better than expected except the Head Waiter. Had to complain about the "Head Waiter", and I use that term loosely to describe him.
conforto, serviçoe e localizaçao
Do hotel se tem acesso fácil, andando a pé, para o rio Ness. Das calçadas às margens desse rio se tem uma visão noturna maravilhosa da cidade, das pontes e do castelo. Também é possível achar bons locais para se comer nas margens do rio. No google map, o hotel está em local diferente.
localização única. bem no centro da cidade e perto da bus station e train station. Aprimorar melhor as informações sobre turismo na região por parte dos funcionários.
Boa localização, boa estrutura Os hotéis não possuem tomada para secador no banheiro. Sendo assim temos que secar o cabelo no quarto e como todos tem forração com carpet, não acho higiênico.
Localização muito boa
O quarto era muito espaçoso, tinha uma sala de estar privativa. A piscina e jacuzzi também é muito agradável.
Simpatia. Exelente pequeno almoço.Limpeza. Perto do aeroporto. Quartos pequenos. WC fora do quarto mas só para nós.
Localização central e de fácil acesso (a pé) a várias atracções; vistas a partir da frente do hotel; fácil acesso; simpatia e prestabilidade dos funcionários; boa relação preço-qualidade. Mais variedade no pequeno-almoço; serviço de mesa no bar.
Localização no centro da cidade Mobiliario poderia ser melhor
Nada. Mau de mais para ser verdade, pedi um quarto com vista para o rio, disseram-me que teria que pagar 50 libras por pessoa (100 libras por casal),após negociação ficou em 25 libras por casal , mais tarde quando regressei deram-me outro quarto (traseiras9 e nas contas finais debitaram-me o quarto com vista oara o rio, que não paguei o seu valor era de 94 libras, acabei por pagar 60 libras, sem palavras.
gostei do facto de se encontrar no centro e na margem do lago Não apreciei o facto de ter ficado num quarto das traseiras sem vista nenhuma, e do soalho dos corredores ser velho e ranger... o colchão era desconfortavel, era velho precisa de ser substituido, a porta do quarto tinha dificuldade em fechar.
Wonderful service and a free upgrade. Enormous room and a bath/jacuzzi the size of a small car.
beautiful setting. Nice room It appeared we arrived the day after a major event and the hotel had only a minimal staff. The service was that expected of a two star hotel. On the next day, the service was much improved and was up to, what I would hope would be their normal level.
Beautiful luxury with classic flavor, Friendly staff, Historically significant with wide international appeal and serene feeling.
Food and service from staff very good. Very friendly and accommodating. A very historical building and great location for visiting Culloden battlefield and surrounding area. The only criticism is the decor, needs all round updating to become a luxury hotel and some people might not be happy with the limited facilities.
I really enjoyed my night at the culloden house. The staff were incredibly friendly and helpful. We enjoyed the history of the hotel too as Bonnie Prince charlie slept there the night before the battle of culloden.
the staff were very welcoming and interesting to talk to. They were very interesting and went out of their way to help.
Excellent in every way.Staff particularly skillful and welcoming. No All was fine - well run establishment
localização do hotel
Localização excelente.boas instalações mas com necessidade de renovação pelo menos nos quartos. serviço de restaurante fraco. O sistema wifi não funciona constante.
Do conforto e da localização. Não.
Very friendly staff. Nice living-room. Ross, the owner is very friendly and he changed the breakfast hours so that all the marathoners staying at the gust house could have breakfast before the race.
Nothing. Not enough water for bath for three people. Very small room
Excellent breakfast. Good service, ver y nice personel. The extra chage for using creditcard for paying should be written on your booking receipt.
The hotel manager was ever friendly and ensured that my breakfast orders were carried out. One thing is that it was too dark to walk to the hotel as the road in front of the hotel was not well lighted, so I had to come to the hotel before sunset.
Good location & very easy to find. friendly host.
The rooms are excellent, and the staff are very helpful, the whole experience was superb
I liked the quirkiness of the hotel - staff were excellent but it was a bit odd as there is no designated reception, you just have to hope there's staff about o help you - there were for us. Three main issues. Firstly the hotel smelled strange - perhaps of old tobacco? Secondly the bed frame sticks out and both my friend and I sustained bruises from it so be careful. Thirdly the bathroom door is glass and in our room was opposite the main room door so if you're on the loo and someone opens the door they can see straight in! Consider this when having your luggage delivered!
Rooms were luxurious Staff werer friendly - nothing was too much trouble. The location was good Directions to hotel were misleading
High quality, quiet and relaxing. Quality food and attentive but not obtrusive staff none
The staff was extremely attentive. Floors were very creaky and loud in the room.
Food was amazing, rooms were excellent (perhaps a bit too hot), service and staff delivered a personal service. Porridge the best I have had for a good while! Lovely Rooms a bit too hot
DVD selection for inroom use was great. Decor, in-room facilities and service were impressive. Very nice breakfast No obvious hotel reception so staff were sometimes hard to locate
Staff extremely friendly and made us feel like Kings and queens. You certenly get the 5 star treatment at this hotel. The barman Andy can make any cocktail and you could sit and watch him do this all night long.
the welcome and the staff's interest in our comfort our room was close to the heating boiler which resulted in a noise from the fan
Top class hotel
The owners were great... It's located right on the Ness River on the walkway just across a small bridge from town center. We went to Gellions and listened to local music and had a great time. Parked on the street for free.
The location is perfect, it is right off of River Ness. The views are spectacular and it is walking distance to restaurants and shopping. The staff goes out of their way to be helpful and make your stay enjoyable. The only thing that was an issue was the shower pressure was very light in our room.
Excelente localização, vários bares e restaurantes próximos, bom café da manhã e atendentes bem atenciosos. Não possui ar condicionado nos quartos.
Esse tambem foi o caso de a reserva ter sido feira com antecedencia e fiquei no pior quarto do hotel numero 16 ultimo do corredor no terceiro andar.Acho que a Booking deveria pesquisar pois quem reservou direto com o hotel ficou em quartos melhores.
B&B muito boa. Excelente. O requinte, o detalhe e a atenção estiveram sempre presentes. Nota-se que é um alojamento onde tudo é pensado ao pormenor. O acolhimento foi muito bom. Os quartos muito bem equipados, com tudo e mais alguma coisa. A simpatia das velas acesas à noite, da escolha do pequeno almoço, da sala de estar... Tudo muito bom e recomendável para quem queira passar uns dias de descanso junto a Inverness. Nem certos hotéis de 5 estrelas oferecem um serviço destes. Lady Margaret gosta do que faz e empenha-se muito! Nada a apontar. O estilo é britânico com um gosto que algumas pessoas podem considerar duvidoso, admito. É preciso ir preparado para tal. Para quem não está habituado(a), a ausência de cortinas que melhor impeçam a claridade de entrar pela manhã. Mas pelos vistos é normal, dada a falta de sol recorrente por estas bandas.