Quer guardar como a sua moeda permanente, ou apenas nesta visita?
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
Minha reserva era de 05 dias, por motivo de saúde chegamos com um dia de atraso. O hotel cobrou ou tarifou sómente os quatro dias, sendo que o dia em que chegamos 23 horas nos serviram uma seia no quarto cortesia. A unica coisa que não gostei foi que, o Ar Condicionado não refrescava, sómente ventilava. Reclamei e o conserto não foi providenciado.
The hotel is not in the city of Puerto de la Cruz but close enough to be able to visit in 5 - 10 mins by taxi. It sits on a hill and has great views and great facilities, 3 pools, area for children, but its also quiet. No
The size and the comfort of the room.
it was one of the best hotels i have ever been, the hotel stuff is so nice and helpful , so kind and lovly they need to improve their food ... its the same food every breakfast and every dinner.
Everything was just perfect,could´nt find any fault.Value for money allround
Great hotel! Very good location, super friendly and helpfull staff. Nice, big room with spacious balcony. Quite far from the beach, but ideal for travellers who want to explore the island, easy access to the highway. Some peace and quiet away from the tourist centre! Nice food with local specialties and fresh fruit and vegetables. The car park is certainly big enough, except when a wedding or other event takes place in the hotel. The walls are very thin, a baby in the room next to us kept us awake for four nights. Rooms with Teide view suffer from the noise of the highway a bit, therefore the balcony doors have to stay closed at night, there is a good airco though, so this wasn't much of an issue.
The evening staff in the reception, Isodoro and his colleague were great (friendly and helpful). Certain facilities, like the tennis court and the rackets/balls were poor and outdated. There was no gym which is strange for such a large hotel. The rest was great.
The rooms are big and well equipped There was no A la carte restaurant. This is a 4* hotel and to only have a buffet style restaurant is a bit poor.
Big room, rich breakfast, nice view.
The staff was helpful at all times. The buffet breakfast diversity. On the website, the hotel seems to be outside of the town in the nature. In reality it stands on a hill among a town and busy highway. We expected something else.
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
In my room I missed a Mini bar an free WiFi connection
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
Área das piscinas, tamanho do quarto, zona tranquila. Não mudaram os lençóis nem toalhas durante os quatro dias da nossa estadia.
A Equipa de Animação e a limpeza e arrumação dos quartos. O Pessoal em geral é mto simpático. A comida foi excelente, com muita variedade. Cada dia fizeram um menu diferente com comida tradicional de países diferentes, Italiana, Mexicana, Canarina,... etc. Melhorar alguns aspectos das instalações,por exemplo, substituir o piso do pátio/piscinas. O palco podia ser um pouco mais amplo e mais adaptado para o entertenimento, especialmente no sistema de som. O entertenimento foi muito bom e por isso merecem um espaço melhor.
os funcionarios foram muito atenciosos e prestaveis em praticamente todas as situações. existiram alguns momentos de animação bastante engraçados. esta foi a primeira vez que utilizei o regime MP. fiquei extremamente chocado com o facto de termos que pagar pelas bebidas consumidas ao jantar e estando as maquinas de sumos e aguas desligadas. algum que nao faz grande sentido a meu entender. julgo faltarem mais mesas na area de restauração, fomos 5 pessoas e tinhamos grandes dificuldades para arranjar mesa.
the location of hotel is really good, for visiting the island, for having breakfast/lunch/dinner at a seaside, enjoying the drink, atmosphere of the ocean, the staff was very nice and able to help, to answer questions, the hotel staff 24 hours available, rooms very clean and cleaned every day, enough space in the room, usefull little kitchen corner (mercadona nearby the hotel...) the first impression of entering the city of Puerto de la Cruz quite ;messy; looked like typical turistic place, full of high hotels but later on we found so many beautiful places in area and surroundings of hotel Astoria
very clean; close to the city centre; close to shops; staff very friendly too noisy at night, because of people on the street; a little hard to find
Good location in the town. Kindly staff, good furniture No air conditioning, extremely hot during the night
Spacious rooms, good bathroom, good service, central location, parking facility, concert on Sunday, good price Noise at night from people leaving disco opposite (in Calle Hoya)
Good breakfast. Excellent situation. Very spartan furnishings. Very frugal cooking facilities and utensils : 3 forks, 3 knives, 3 spoons,...
Situation and price. The rooms are big and Soundproofed.
heated swimming pool they colse it at 6pm
The room that we booked was very good, always clean. We felt there like at home. Very noisy at nights
Comfortable room, spectacular view from balcony, close to bus station and city center, free wi-fi in hall, reasonable price At least 15 min walking to the beach, no internet in the rooms
The location was the biggest advantage of this hotel. The room we had opened straight onto an atrium as did most of the rooms. The noise at night was terrible. The food was very limited and the swimming pool was not much bigger than my bath tub......Whoever took the photos for the website is a genius.....the pool looks lovely on the site.
Great location, close to bus station, El Charco Plaza, shopping, restaurants, and beach, all within short walk. Friendly, helpful, accomodating staff. Iplan to return there next year. I did find it to be noisier than I would have liked but feel this is due to the type of construction and that it is open air and not unusual for Spain. The noise level decreased after 11pm and I always got a good nights sleep.
Nice personnel, good situation
The personell of the hotel could not speak English or any other foreign language (French, German, Italian) and it was difficult to communicate. While we had reserved a double bed room they offered us a twin bed room and while we repeatedly asked if we could get a double room, if one were available, they simply ignored us.
Except one recepciontist, the hotel staff is very kind and helpful, the location is good, but hard to park in the nearby. One of the recepcionist did not speak English at all, he could not use the credit card system, the cash withdrawal from credit card was a lot of money...
very helpful staff, good food, gym, wi-fi..... excellent!
It was very close to all amenities and very clean and friendly. No air conditioning so very very hot and with the window open it was very noisy through the night
The quiet San Borondon is quite unique regarding the cozy hotel environment, the unusual pool decor, as well as a location close to the city center, and beach and pleasant seaside walks. After repeat visits to Puerto I have finally found the place I plan to return to on future visits. None
Hotel is very sweet and a great value for the money. We can't comment on the breakfast as we slept through it.
A very big and comfort room in close proximity to the beach There were very lazy maids, there were always places needed cleaning
The very helpful attitude of all staff
I enjoyed the friendly athmosphere.I was pleaded with the quiet surroundings which enabled one to relax. I didn't encounter any problems.
Good location, close to old town, pedestrianised street to centre. Close beach in other direction. Small and cosy feel, enclosed garden with pool, nice ground floor room. Comfortable beds with extra pillow and blanket available. Payment demanded on arrival (I have never left a hotel without paying!) Lights on room terrace permanently on at night (perhaps for security, but annoying if window open)
Good value, decent small sun-trap walled pool area, location handy for the beach and for the centre of Puerto No parking (but parking nearby is easy, especially early morning or late afternoon/evening). No iron (all hotels have iron's don't they? I had to go and buy one). Mosquitos at night.
Friendly staff, comfortable room. Centrally located so not far to walk to the shops, bars, restaurants and the beach.
Good location although rooms a little tired and shabby. Advertised as having wifi internet access but it did not. If using the one pc provided in reception no access to printer. Had to find an internet cafe to check in online for return flight.
quite location good variety of food for breakfast superior room worth the extra nylon bed sheets on beds ugly safe beside bed