hotéis em Puerto de la Cruz

Prós: exlelente qualidade em geral

Prós: Very courteous and friendly staff. The food was wonderful. Next year we will go again

Contras: I have no complaints

Prós: Very good location.

Contras: Poor insulation of balcony doors and windows. All the noise from the street is heard.

Prós: Perfect location. Close to everything max. 10 min. walking.

Contras: Location of the hotel is good but it was very noisy. Unfortunately we didn't get queen size bed. Impossible to find parking nearly.

Prós: Location was very good, it is easy to reach by walk the beach and also the city centre. Cleaning and staff was nice. Dinner and breakfast was varied and we could choose from a big skale of foods.

Contras: The hotel has no parking places, we had to park in the street where the places were always full, hunting for places is needed unless you park in the near big place which is not so far, but if somebody has luggages it is very hard to walk next to the cars. There were always almost the same for dinner and breakfast, which was varied, but after a few days it is getting boring.

Prós: A localização do hotel era boa. O pequeno almoço era bom. A piscina do hotel era agradável. O check in foi feito tardiamente, e tinham uma pequena ceia preparada.

Contras: Solicitámos um quarto com cama de casal, mas acabámos por ficar num quarto com duas camas individuais juntas... Tentámos trocar no dia seguinte, e não havia disponibilidade.

Prós: The view

Contras: Two single beds merged together instead of one double bed like advertised, very uncomfortable. No fridge or even a kettle in the room, you have to go down to the bar to get hot water.

Prós: The location is perfect, just 5min to the beach.

Contras: Don't expect a lot.But for that price is really nice hotel.

Prós: Gostei do buffet Da simpatia dos rececionistas

Contras: Não gostei da ausência de privacidade nas varandas, haveria de ter uma divisão opaca entre as mesmas.

Prós: Good and great and stuff are nice and friendly actually people was kind and friendly

Contras: Good and wonderful location actually people was kindle and friendly

Prós: Great position, right by the shore. Very good resturant and helpful staff

Prós: swimingpool

Contras: the bed was very bad ,the views from my room horrible .the spa is no included ,and they dont tell u until after making the payment

Prós: Two pools were good catering for young and older clients. Housemaids were very friendly.

Contras: Staff in restaurant rushed you. Not prepared for clients with special dietary needs.

Prós: Extremly frendly staff, good location

Contras: Food quality is poor, gap in the all inclusive, pictures on the booking are photoshoped, not reflecting the reality

Prós: Piscina grande e com bastantes cadeiras e espreguiçadeiras, quarto muito espaçoso e sempre limpo, grande variedade de escolha na hora das refeições e ar condicionado a funcionar na perfeição.

Contras: Nada a apontar.

Prós: Kids animation was extraordinary nice

Contras: Old but well maintained furniture

Prós: Staff in the hotel are just fantastic! Rooms are spotlessly clean & room staff do a lovely job each day, keeping the room tidy & fresh. Most important for us the air conditioning works really well & room can be kept to a nice temperature by individual control in the room!. The newly renovated Pool Area is really lovely. There are plenty of places to lay or sit in the Sun. The evening entertainment is lovely to have after dinner. A different act each night. The entertainment supervising Lady puts in a huge effort to ensure everything runs smoothly. The Flamenco evening is top class, & free!! We have see lots of Flamenco dancers in the past & this group are by far the best! A free bus will take you to the Commercial Shopping centre on the other side of town. Return to hotel also available on free bus, but it is a very pleasant walk back through a very interesting part of town. You can also easily get to the Lago Martinez, and surrounding area a short walk from where the bus drops you off. If you feel tired a taxi back to the hotel will be about €4 or less! Taxis never cost more than €5 including a big tip to go anywhere in Puerto! The bus stop to go to Santa Cruz is only about 10 minutes walk from the hotel. There is a black volcanic sand beach nearby, and a lovely paved garden to walk by along the seafront.

Contras: The location is a bit outside of centre, but even so the hotel is walking distance from everywhere.

Prós: Location, the view, food at diner.

Contras: After we reserved the room we tried to contact the hotel by e-mail and phone, but nobody answer. When we arrived at hotel, we asked about a parking place and the receptionist directed us at a free public parking in the nearby. After two days our car was pick-up from the parking, because there took place a event which was hosted by the hotel. We had to pay 127 Euros to the Police and Pick-up company. When I requested help at the reception they said that they don't know what's happened in the parking place. We received a room near the supply gate and in the morning it was very noisy.

Prós: Ease of movement within the hotel. The excellent staff, From the moment we arrived until we left, we were treated with respect and friendliness. especially from the staff that were still there after our stay 2 years ago.

Contras: Having to leave and go home.......

Prós: Nice location , hotel very clean , perfect for family trips , all inclusive is definitely worth it , hard working staff

Prós: The location and our room view.

Contras: The breakfast. They didn't even have butter. If you wanted sugar or fresh milk you had to ask. In the end we had to buy food and cooked breakfast in our kitchen.

Prós: The location was perfect. Right by the square where everything was going on. The views from the room/pool were incredible.

Contras: Was a mark on the blanket upon arrival. There was broken glass on the floor which looked like it’d been sweeped but not picked up.

Prós: No breakfast. Love the location.

Contras: Missing a kettle.

Prós: It is a great location, at the beginning of the pedestrian zone. We did not try the swimming pool because it is open only from 10-18 and we were there just for the night. The rooms are quite big, well equipped.

Contras: Old the building needs renovation. Everything looks 30years old, with the exception of the bathroom and mattresses which were quite comfy.

Prós: Close to centre, friendly staff. Lovely reception and relaxing atmosphere

Contras: Dated..bathroom and kitchen need updated and also tcs if going to have them in room. No kettle, toaster or microwave. But fine I'd you going to eat out.

Prós: Staff were friendly and welcoming

Contras: As you walk into the hotel it's very nice but this is misleading I'm afraid the room decor is tried a cigarette burn on the covers and the bath plus hot water was poor and breakfast was disappointing I wouldn't stay there again .

Prós: Room was spacious and clean. Nice sea view from the balcony. Good location near the bus station and just few minutes walk to the City Center, shops and restaurants. Breakfast was good. Good value for money.

Contras: WiFi was only available in first floor lobby area. Sky-Bar looked nice, but during our staying (December) it was closed and the pool was empty.

Prós: The location and the reception area. The breakfast was good.

Contras: The sky bar was closed since a while ago. The swimming pool was in refurbishment since a month ago. The staff did not inform us about the facilities problems in fact in our arrival and then we ask for the swimming pool and sky bar and with a smile two members of the staff told us to use those facilities from the next morning. When I complain about it on the next morning they kept liying about it saying that those members of the reception staff were not aware about it (I knew the truth as I asked the maintenance boys before) I felt cheat by all member of the staff. The room was really out of date. The mattres no comfortable. In the corridors of the hotel there are very dangerous little cupboards unlocked. Please do not go with children because if they open one of those cupboards the can fell in one step from the 4th floor to the ground floor.you must see to believe. Very disappointed.

Prós: I liked the stuff and reception looked cozy. Like in most of the places were provided kit for shower, two different sizes of towels.

Contras: The floors and room looked really old and "tired". Wifi worked only in reception.

Prós: Location was just as we wanted...central yet quiet. Breakfast was interesting with veg, chicken and pizza...

Contras: The lift was often difficult to usae and too small. Our room was good but sink had a wobble and rather unsafe.. There was a ramp from road up to pavement but nothing over front step!

Prós: Location

Contras: The hotel is old but looks like the rooms are being done up bit by bit which means they are putting unreal pictures when you are booking. The toilet was extremely smelly and the beds are the a very poor state. Could not sleep and suffering with back pain due to the poor quality of the bed. We asked to be moved to another room and got pretty much the same in the next room. At 100€ for 2 nights I find this offensive . Would not stay here ever again I have stayed in many hotels in Puerto de la Cruz and this has to be the worse Breakfast was okay but missing options and lack of staff checking on the food when certain popular options ran out. Even in the hall there is a poor upkeep of the building. Chipped walls .. wall paper coming off the wall and just looking very tiered

Prós: Excellent value for money

Contras: No tea or coffee making facility in the room,

Prós: The location is very good.

Contras: The ‘hot’ water was tepid. I wanted a bath but was very disappointed. The reception staff apologise and said they would turn the boiler up, but with a one night stay that was too little, too late.

Prós: Breakfast was ok, beds were reasonably comfortable location was good for the town.

Contras: Rooms were dated and plug sockets didn't work so only could charge phone in bathroom. Dangerous chairs on balcony which broke and need a visit to hospital on Christmas day. There was rust on the bath and shower was cold. Biggest annoyance was the room keys which had to changed six times! No internet in room.