Simpatia dos funcionários, com destaque para os do restaurante. Pequeno almoço diversificado e de boa qualidade. Localização com uma vista fabulosa para o mar. 1. Necessidade de chamar a atenção pela falta de cuidados na limpeza do quarto de banho e da colocação de toalhas (depois de serem avisados tudo correu bem). 2. Inacessibilidade gratuita à Internet. 3. Os empregados da sala jantar comunicarem entre si em voz alta. 4. Televisão com pequena cobertura.
Da qualidade da comida, da vista para o mar e do preço. Da animação, da cama pouco confortável, da pouca diversidade da comida, do facto de fecharem a piscina sem aviso prévio, dos corredores de acesso aos quartos.
Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.
Great views, very good breakfasts (don't know about any other meals), close to town centre. Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.
Very clean, good service, good breakfast and friendly personnel.
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
In my room I missed a Mini bar an free WiFi connection
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
The staff was helpful at all times. The buffet breakfast diversity. On the website, the hotel seems to be outside of the town in the nature. In reality it stands on a hill among a town and busy highway. We expected something else.
The hotel is not in the city of Puerto de la Cruz but close enough to be able to visit in 5 - 10 mins by taxi. It sits on a hill and has great views and great facilities, 3 pools, area for children, but its also quiet. No
Big room, rich breakfast, nice view.
it was one of the best hotels i have ever been, the hotel stuff is so nice and helpful , so kind and lovly they need to improve their food ... its the same food every breakfast and every dinner.
The rooms are big and well equipped There was no A la carte restaurant. This is a 4* hotel and to only have a buffet style restaurant is a bit poor.
The size and the comfort of the room.
Great hotel! Very good location, super friendly and helpfull staff. Nice, big room with spacious balcony. Quite far from the beach, but ideal for travellers who want to explore the island, easy access to the highway. Some peace and quiet away from the tourist centre! Nice food with local specialties and fresh fruit and vegetables. The car park is certainly big enough, except when a wedding or other event takes place in the hotel. The walls are very thin, a baby in the room next to us kept us awake for four nights. Rooms with Teide view suffer from the noise of the highway a bit, therefore the balcony doors have to stay closed at night, there is a good airco though, so this wasn't much of an issue.
The evening staff in the reception, Isodoro and his colleague were great (friendly and helpful). Certain facilities, like the tennis court and the rackets/balls were poor and outdated. There was no gym which is strange for such a large hotel. The rest was great.
Everything was just perfect,could´nt find any fault.Value for money allround
Minha reserva era de 05 dias, por motivo de saúde chegamos com um dia de atraso. O hotel cobrou ou tarifou sómente os quatro dias, sendo que o dia em que chegamos 23 horas nos serviram uma seia no quarto cortesia. A unica coisa que não gostei foi que, o Ar Condicionado não refrescava, sómente ventilava. Reclamei e o conserto não foi providenciado.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
The setting and location . The guests were allowed in dining room at dinner time in shorts
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
The staff must try to speak english for those who dosent understand spanish
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
Cleanliness, quite and calm atmosphere, very close to the beach.
facilities for disabled limited use of indoor swimming pool
Nice location near the beach and the bus station. If you don't participate the evening programs you might suffer the "noise" that came from the "Ball room". It stops at 11 o'clock, so not a big deal. :)
a well designed and spacious hotel with what appeared to be a an excellent outdoor pool. staff not very welcoming; noisy especially in rooms above entertainment area;appalling wines in restaurant; lack of adequate car parking; service at breakfast almost non existent (guests had to lay their own tables and forage for cutlery etc.) the indoor pool was free to use but only if you bought a swimming cap! For an odd visit this was an unreasonable levy.
well organised. Courteous. Friendly, family atmosphere Rather noisy at night in spite of notices in rooms about respecting other peoples right to a quiet night!
surrounding facilities no
This is my third time staying at the Turquesa its very comfortable clean and nice staff , myself and my wife would certainly go back again. my self and my wife would certainly appreciate a facility for making a cup of tea in our room ,we had the use of the fridge which was of great benefit.
quiet, clean value for money No fresh fruit salat and few fresh vegetables
very good selection of breakfast and nice big pool
Área das piscinas, tamanho do quarto, zona tranquila. Não mudaram os lençóis nem toalhas durante os quatro dias da nossa estadia.
os funcionarios foram muito atenciosos e prestaveis em praticamente todas as situações. existiram alguns momentos de animação bastante engraçados. esta foi a primeira vez que utilizei o regime MP. fiquei extremamente chocado com o facto de termos que pagar pelas bebidas consumidas ao jantar e estando as maquinas de sumos e aguas desligadas. algum que nao faz grande sentido a meu entender. julgo faltarem mais mesas na area de restauração, fomos 5 pessoas e tinhamos grandes dificuldades para arranjar mesa.
A Equipa de Animação e a limpeza e arrumação dos quartos. O Pessoal em geral é mto simpático. A comida foi excelente, com muita variedade. Cada dia fizeram um menu diferente com comida tradicional de países diferentes, Italiana, Mexicana, Canarina,... etc. Melhorar alguns aspectos das instalações,por exemplo, substituir o piso do pátio/piscinas. O palco podia ser um pouco mais amplo e mais adaptado para o entertenimento, especialmente no sistema de som. O entertenimento foi muito bom e por isso merecem um espaço melhor.
very helpful staff, good food, gym, wi-fi..... excellent!
Except one recepciontist, the hotel staff is very kind and helpful, the location is good, but hard to park in the nearby. One of the recepcionist did not speak English at all, he could not use the credit card system, the cash withdrawal from credit card was a lot of money...
The personell of the hotel could not speak English or any other foreign language (French, German, Italian) and it was difficult to communicate. While we had reserved a double bed room they offered us a twin bed room and while we repeatedly asked if we could get a double room, if one were available, they simply ignored us.
Comfortable room, spectacular view from balcony, close to bus station and city center, free wi-fi in hall, reasonable price At least 15 min walking to the beach, no internet in the rooms
The location was the biggest advantage of this hotel. The room we had opened straight onto an atrium as did most of the rooms. The noise at night was terrible. The food was very limited and the swimming pool was not much bigger than my bath tub......Whoever took the photos for the website is a genius.....the pool looks lovely on the site.
Great location, close to bus station, El Charco Plaza, shopping, restaurants, and beach, all within short walk. Friendly, helpful, accomodating staff. Iplan to return there next year. I did find it to be noisier than I would have liked but feel this is due to the type of construction and that it is open air and not unusual for Spain. The noise level decreased after 11pm and I always got a good nights sleep.
Nice personnel, good situation
It was very close to all amenities and very clean and friendly. No air conditioning so very very hot and with the window open it was very noisy through the night