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Conforto Melhor qualidade na comida do Room Service
Pequeno-almoco e do chefe de sala Os empregados no geral nao tinham formacao para trabalhar num hotel de 4 estrelas. O Consierge nunca estava no seu local e a ajuda turistica foi reduzida e pobre.
sossego, limpeza e pequeno almoço buffet bem confeccionado e variado casa de banho demasiado apertada (inexplicável banheira e duche em espaço tão reduzido), bancada pouco funcional e escoamento deficiente quer na banheira quer no lavatório e não reposição de champô, sabonete, etc.
conforto apenas um pequeno reparo: não é um hotel central
Pequenos almoços excelentes. Quartos confortáveis e modernos. Localização soberba a 10 minutos a pé do rathaus e do centro histórico. Metro à porta. Relação qualidade/preço imbatível. Um ou outro funcionário da recepção pouco simpático e pouco esclarecedor relativamente a questões que lhe colocámos.
The bed and the sofa bed were very confortable. The hotel is right in front of the metro station, two stops from the central station. Internet is expensive, but there is a free terminal in the lobby.
Dimensão do quarto e da cama king size. Pequeno almoço com muita variedade e qualidade. Decoração moderna e com muito bom gosto. Pessoal muito atencioso e simpatico.
As camas de casal do Hotel são confortáveis.
conforto e limpeza. O hotel, embora não esteja no centro, possui estação do metrô bem próxima, o que facilita a locomoção do hóspede
Excellent new facility, clean, hygenic and comfortable, highly reccommended. Lets hope they maintain thehigh standard and not let it deteriorate with time.
A poor staff reaction on one occasion, but otherwise good experience
the design of the open showers and seperate toilett is very silly and reminds me of old french designs. no comfort and no privacy. may be good for coupls only. definitly not for families
Location is just super! The hotel located very close to metro station and it's a direct line from central station to airport. Design of rooms is fantastic, as well as a breakfast! And as usual staff was very helpful. The only one thing I didn't like is an absence of a wardrobe at the room.
The modernness of the hotel and the location in front of a train station. Convenient to go the city center. No TV for two days and the WIFI only works at the lobby. Terrible signal in the rooms. They need more staff in the breakfast room, although the food variety is very good.
Quartos limpos; excelente equipe
O hotel é muito moderno e confortável. Fica mesmo em frente à entrada do aeroporto, pelo que é muito prático para quem tem de apanhar o avião. Os quartos são grandes, bem decorados e completamente insonorizados, pelo que não se ouvem os carros nem os aviões.
Excelente localização para quem tem um avião para apanhar !!! Quartos muito espaçosos e optimo serviço. A sala de fitness é básica e pouco equipada.
Extremely efficient and friendly staff. Nothing too much trouble.
Little bit noise, from the windows, because it is situated at the main street.
It was totally a positive experience. Thank you so much! I wish I could knew the name of the tall, darker man in the restaurant to give him a persona "Thank You from our little Ryan".
I chose this hotel because it claimed it had an airport shuttle. First, the airport said they didn't have a shuttle so I had to take a taxi there. Then, the shuttle is really a set price with a taxi. I was disappointed and would not necessarily recommend the hotel for someone who wants something close to the airport.
It's location, it was near to my meeting by the airport. Food in the restaurant was excellent. Yes, when I went for dinner the waiter tried to put me in the empty "Garden Room" instead of the main restaurant- it was the same menu so I do not understand why anyone would want to eat in an empty restaurant instead of with other people. The decor in the main restaurant was much nicer too!
The staff were extremely helpful and it made it a very pleasant stay.
Great personal care and good trained personell; Great room and bath. few parking spaces
Very handy for airport, hotel comfortable and friendly, restaurant quite good
Good location, staff was very helpful
localização e fácil acesso O pequeno almoço com filas intermináveis em sala pouco ampla
Bom pequeno almoço com diversidade e abundância. Quarto espaçoso e simpático.
Hotel normal não
O hotel é novo com tudo automatizado, mas por ser prioriotariamente para executivos, não oferece serviços.A localização é boa pois tem um ponto de metrô próximo, que facilita bastante o acesso à cidade.
Conforto quarto Apesar de ter a designação City Centre fica longe do centro mas tem metro perto.
the breakfast The hotel did not inform about " renovation " that is to bad
Friendly staff Very extensive breakfast buffet, but would have preferred less food for a better rate.
Clean, comfotable rooms. Nice price for a parking lot near the hotel. No fitness or swimming pool for this price is a lack. Extra fee for internet connection.
Everything. Near to airport and easy to get to the city centre
Very nice hotel with great breakfast. Close to the airport. Comfortable rooms. Good value for money.
The restaurant/room service, very good food No hot tub or pool
We always use Best Western, Gold Card Holder, we know that we can rely on Best Western to provide good food, comfortable accommodation and good service.
The sauna and steembath.
O hotel necessita de "shuttle bus", pois e longe para andar a pe e muito perto para ir de taxi, os motoristas de taxi nao querem levar as pessoas.
Relação qualidade / preço, localização perto do aeroporto, pequeno almoço, atendimento, acesso aos transportes públicos. Parque de estacionamento reduzido para o tamnho do hotel.
There was no parking!!! We searched for a parking place two hours!!! The breakfest wasn`t too much of anything...
Location Too high of a price for such a hotel. I did not even have any windows in any room excepth the bathroom to see the day light!
The beauty and elegance of this hotel and the perfect service, surrounded by a luxurious nature. no
A bit disapointed with the fact that two single beds put together makes a queen size bed!! Falling throught the middel of the beds and paying 160 Euro instead of 120 for a lux room? Probably wont do that again, nor hotel nor lux room if that is what is to be expected!! Get hold of some queen size beds!!
IT was easy to get to the city, very pleasant to be near the lake. Hamburg is a great city. The lift was difficult and sometimes not availabl;E.
It is an oldish building but all of the things that matter are in excellent condition. The elevator is a great curiosity. The rooms are comfortable and spacious. The lake view especially! Just down the street from the Kempinsky, which is worth a visit, but I like this place better and half the price.
Great breakfast, calm atmosphere, safe area of town and situated right on the lake in a popular area of town with amazing views of the city.
Large room, nicely furnished, lovely view. Modern bathroom. Very good breakfast. No soap for the shower.
Location was beautiful and the room was very well appointed.
Centrally located although far enough away from the hussle and bussle for it to be relaxing. Really friendly, polite and informative staff. Hotel was immaculate. N/A
Hotel had nice and friendly staff, great breakfast and good location The beds are awfull, bathroom is minimal
novetly of japanese style rooms, friendly staff hard futon matress
I don't think there's many hotels as Nippon in Hamburg. Boutique hotel at it's best and free internet was a treat aswell...
Although the hotel is located in a beautiful neighborhood, it is slightly remote from the center. As a result, I would not recommend hotel for business travelers or first time visitors.
Rooms design. there was condicioner only in 2 rooms from 4 what I ordered.
very friendly staff, nice location, many restaurants in the neighborhood, beds very firm, true japanese feeling! traffic noise was well kept out by closing the windows, but that made the temperature less comfortable.
The modern standards after renovation / creation let it flirt with a fourth star, hence price / value ratio is absolutely positice for guests. No Reception / room service after 22h
Spacious rooms and a very beautiful area