Que estava perto do estádio no qual o Brasil jogou e ao lado da praia. O check-in só é feito às 14:00 e não tem nenhuma flexibilidade. Já o check-out é impreterivelmente feito às 10:00. O hotel é bem antigo, sem nada de luxo. Muito caro para o que oferece.
Apenas da localizaão Hotel precisando de reforma, poucos funcionários, não estavam preparados para a demanda da Copa do Mundo.
The room was clean and the staff was very friendly The lift needs some upgrading
We loved the informall but extremely helpfull service from staff who were the best we have come across in a long time A credit to the hotel. Nothing
The cleaners were very friendly all the renovations because my clothes were damaged bt the paint, so our stay was unpleasent
The layout of the room , it was very spacious. Bathroom was a bit cramped .
A very enjoyable stay, the family loved it. Super breakfast buffet, friendly staff. Aircons not working well
Great location, very vibey café on ground floor (Café Jiran), elegant 60 styles lobby. Prices are good and staff are very friendly. Rooms quite basic, blue plastic sheeting on windows (presumably for thermal protection against the sun) is tacky. The family suite, which is advertised as having two bedrooms, is really one bedroom and an upgraded broom closet.
The staff were exceptionally friendly and helpfull Nothing about the Hotel - just a few arrogant guests at breakfast
Staff were very helpful. Taxi driver associated with the hotel was excellent This room was classified as 'Disabled'. We were on the 8th floor. Neither of the 2 lifts were working when we returned at night so we had to climb 8 floors. Luckily at age 59, I can still climb 8 floors but many would not be able to do this. I would not return to the hotel for this reason.
Room cleanliness, room set up, good staff - very helpful Not bad, but the fact that you are stil renovating (dust) Eating area (would prefere buffet)
Excellent value for money and outstanding cleanliness all over. Hotel parking was a dissapointment without cover.
The room was specious and had sea views. nothing
The service was great and the people was friendly. Relaxing atmosphere.
the position and facilities were fantastic as well as the breakfasts service a little slow at times
Beautifully redecorated, the public areas are lovely and accomodating. A lot of the old bits have been retained and it has the lovely old world feel. Very pleasant. Not really anything not to like
Service & Friendliness of Staff plus the location was superb
The location "on the beach" is superb. Breakfast on the verandah overlooking the waves - what a great way to start the day !!! The room was extremely comfortable and the balcony an additional plus. On the negative side the cost of meals was very high (the curry buffet at R190 p.p. did not give as good a value for money as other nearby eateries) See above.
Proximity to the marina. The suite was quite acceptable. Breakfast good. No room service after 10am - according to reception. The room phones only worked intermittently. Reception was sloppy & unhelpful in organising transport. Reception didnt even know how long I had booked the room and 3 times blocked the door key!
Breakfast was very good, the location in the center of the city is good, you can walk to the beach (± 1 km). the staff at the reception was not interrested in the customer
They have a gym with a nice view at the top floor. The back and neck massage was the best I've ever got. The hotel is gallant but old, in a busy street. On their website they advertise a glorious hotel with 5 restaurants and more, just one was open, buffet style, good food but our wine glasses came wet and dirty.
Although its in the city, you don't get to hear to city noise and the views from the hotel are very nice the furtniture in the room is going.
friendliness of the staff no
The Royal Grill is magnificent. The staff are extremely friendly. The bar is quaint.
From arrival to departure, we were made to feel that we were guests and not just people to fill rooms. We would stay there again when next we visit Durban.
Well-spoted Internet was terrible in the 9th floor where I stayed. I found a cockroach under my bedroom.
Helpful and freindly Wind noise from badly fitting windows. Could not get breakfast as too full.
Gorgeous view of the sunrise. Great location. The staff were welcoming, and gracious. Our room felt like a converted broom closet. For a hotel of this rating, I expected something a bit more spacious. Be wary of windows that open wide without any safety precautions. It was a bit hairy being on the tenth floor, and leaning out of the window with nary a safety net in sight!
The friendly staff and Tosca's breakfasts are "Simply The Best" in town
Our mornings were glittered by breakfast on the deck with a sea view of ships docking in. Best servive from the staff and be sure to see us very soon. Thanks for making my weekend breakaway excellent..Regards Amos, Karabo and Gomolemo
Its over rated. Should have been classified as 3 star and not 5 star.
Gary, Tosca and Daphne were incredibly welcoming and nothing was too much trouble for them. They were extremely helpful and provided invaluable advice on places to go and how to stay safe etc...
The gardens were fabulous, the rooms very comfortable and Tosca and Gary were wonderful hosts. They helped us organise car hire and provided us with useful info about places to eat, getting taxis etc. Really enjoyed sitting on the terrace watching the electrical storm! A great place and very handy location for Kingsmead Cricket ground.
Very comfortable and very friendly and attentive management. A pleasure to stay there.
Everything was outstanding from the moment we checked in to the moment we left
Beautiful view and garden. Staff was very friendly and helpfull, and made you feel at home. Made suggestions with regard to outings, eating places and taxi services. Did not have a bath.
a centralidade do hotel simpatia dos funcionarios em resolver problemas
O valor que paguei pelo quarto tendo feito a reserva pela internet foi mais do dobro do preço de tabela praticado por este hotel. A relação qualidade/preço foi por isso péssima.
It was in a quiet area, beautiful. Lots of information in the room about stuff to do in Durban. The owners were lovely and informative. The staff was attentive. The breakfast was quite good and there was plenty of it (not stingy). No. I liked it a lot.