Contras: My trailer was attached to my pickup and parked in the very front of the hotel. Sometime in the night, my trailer was stolen and my truck subsequently damaged. Front Desk Manager REFUSED to review the camera footage and proceeded to remind me that they were not responsible for lost or stolen items. All I requested from them was to release the footage to the police, they REFUSED.
Prós: 2 beds and sleeper sofa
Contras: Unclean blanket for sleeper sofa provided
Prós: 2 camas e sofá-cama
Contras: Cobertor imundo para sofá-cama fornecidos
Prós: The attendant on 11-7am shift was the best of any of our hotel stays. The other times the staff was ok but the overnight guy was beyond amazing. Felt like of there was anything that was needed to make our stay comfortable he would do it.
Prós: Room was clean and loved the room darkening shades.
Contras: Wish breakfast was served a little longer
Contras: There was public hair in the bathroom from the last person who stayed. So gross!
Front desk attendant was not responsive to our request for housekeeping to clean the batjroom.
Batteries were dead on the remote. Come on folks. These are basics.....
Prós: By myself for this stay, but ore than enough room for the family. The room was large, very clean, and bathrooms were also updated and nice. Microwave & mini fridge in room came in handy to reheat leftovers. Perfect for business travelers, family, and extended stay. Would definitely stay again.
Contras: Nav on car was a little slow, so missed the turn. Just follow the signs for the Women's & Children's hospital.
Prós: Clearn room and bed
Prós: Beds were very comfy.
Prós: The person who managed the breakfast area was so helpful and attentive.
Prós: Clean comfortable quiet room with accommodating staff. Good sized room and free parking and internet. Great stopover in a surprisingly nice little town.
Contras: It was all fine
Prós: The price, cleanliness and the staff!
Contras: Room smelled like dirty feet.
Prós: I loved the night shift desk clerk, Thomas. He was excellent even though there were a few issues he had to deal with in our short stay. Nice rooms, great breakfast!
Contras: The evening shift desk clerk was extremely rude and not helpful. Some random strange events as far as cleanliness was concerned but I honestly feel as though ours was an isolated incident and I feel overall this is an excellent hotel. Trudy, evening shift clerk, with her horrible attitude started the stay out on a bad foot but everything after her was great.
Prós: Staff were very helpful.
Contras: Breakfast was lackluster. One morning (at 9am) housekeeping knocked and we told them we weren't ready yet. They did not come back later so the room was not cleaned that day.
Prós: Great value. Clean, comfortable, large room. Not outdated.
Contras: I'm still trying to figure how they justify a 200 dollar stay. And downtown Columbia is the worst
Prós: I really liked the minimalistic design and overall style and colors of the room. Very clean and comfortable bed, 30'something inch wall-mounted flat screen TV, huge windows with a great view of the sunset, powered shades that roll up with a touch of a button next to the bed, and a small desk next to a clothes drawer with built-in drinks.
Oh, the bathroom was large and the shower was super nice with a triple head setup consisting of an adjustable faucet on a long hose, a fixed overhead and four small horizontals off the back wall).
This place was much nicer than I was expecting and would definitely stay here again.
Contras: The only thing, and I'm grasping here, is that the pillows were too thick for my liking. Major flaw, I know!
Prós: Pleasantly surprised by the quality of the upgrades to the long-time fixture in Columbia.
It brings a "big city", boutique-style experience to Columbia. Great time...and don't miss the "Vault" bar downstairs. The bartenders are worth the price of admission.
Prós: Very friendly and helpful staff
Contras: Limited nearby parking so we had to use valet parking. Reasonably priced at $10/d, though.
Prós: Staff at 2 AM was very friendly and helpful. I forgot an electronic device. They contacted me three hours after I left and Fed Ex it back to my home
Prós: Very new. Very clean. Spacious. Accommodating.
Prós: The staff was very friendly. The room was fresh, new & clean. It was nice to have the kitchen & be able to buy & make meals & snacks near the front desk. TV lounge chair & bed were great. Desk to work at was a great idea. Liked the thermostat, high tech, at least for me.
Contras: There was a beautiful well-functioning shower but no bath tub. I like to sit sometimes.
Prós: Muito novo. Muito limpo. Espaçoso. Confortáveis.
Contras: Breakfast was average. Stick with waffles or cereal. Hot choices were not good especially the eggs.
Prós: service pool breakfast cleanliness
Prós: Free Wireless, Close to restaurant, great breakfast, cold room A/C, comfortable bed, clean bathroom, pool, gym, and business center open and available which is nice. Also, this location next to supermarket for last minute trip items or snacks.
Contras: TV sound poor, furniture outdated
Prós: Good breakfast provided, nice bathroom, free wireless.
Prós: We found this hotel to be clean, the bed was comfortable, the water was consistent in temperature, the breakfast was kept stocked and the employees were friendly. We continued on to our next destination and on our way home we felt we could not drive straight thru so we decided to book this hotel on our way back thru Columbia later in the week.
Contras: We had a non-smoking room but someone near us must have been smoking because every time they lit up we could smell the smoke. On our second stay the garbage truck came thru at 5:50 am waking us up.
Prós: O quarto era espaçoso, limpo e confortável
Contras: Café-da-manhã foi média. Memory Stick com waffles ou cereais. Opções quentes não foram bons, especialmente os ovos.
Prós: Your evaluation form did not let me rate my stay. Balthazar it was a pleasant stay with pleasant staff, I prefer to rate the stay myself.
Prós: I was very pleased with these accommodations. Aside from the location, which actually isn't that bad considering the layout of Columbia, this was a wonderful hotel.
The staff was friendly and helpful. Breakfast was surprising good and fresh each morning with a varied selection in my opinion. The room itself was a breath of fresh air, as I enjoyed very much having a living area as well as the sleeping area, both of which were very comfortable. The shower was extra wide with a curved curtain bar, which made showering a very pleasant experience. Overall, this was a fantastic stay, and I'm glad I found them.
Prós: Only spent there 1 night, but very impressed with the cleanliness, comfortable beds, bathroom. Room was spacious. Breakfast was excellent.
Prós: The staff was nice & the breakfast was good.
Contras: The whole place had a dingy feel. We have stayed in sever residence inns & this one was definitely my least favorite. We have a 6 & 3 year old, so the pool is a big issue. They said they had a pool & it was open. But when we checked in, told us the pool was open but heaters didn't work. The water was freezing, it was unusable. But offered no rebate or other comps because they said pool was open. Not 1 person was is the pool in the entire hotel the 3 says we were there. Our room had a smell that was unpleasant. It might have been a former smoking room, but the odor was constant. The stoves were dirty & so were the pots & pans. The showers were very nice & so was the staff & the breakfast was good. The suite was very small. I would not stay there again for the price.
Contras: Severe allergic reaction to all the pets there. Had to switch rooms twice
Prós: The staff, especially hotel employee was extremely good at customer service and this experience was so good, we extended our vacation an extra day in the hotel.Kids enjoyed the indoor and outdoor pools. Restaurant was extremely well ran for hote
Contras: Our stay going to our destination the room was smelly and things didn't work. To their credit they moved us. That room should be used until renovated.
Prós: I liked the size of the room, the amenities (television, microwave & coffee maker, refrigerator), and the door in the room to access the outdoor pool.
Contras: The door to the pool opened onto a patio area, but it was not covered from rain and the furniture was wet. There was an ashtray on the table full of cigarette butts and dirty rainwater. We didn't go out there because it was disgusting.
Contras: Went to hotel sports restaurant and received a raw burger. Was not very happy considering I had eaten a bite and had a very important day the next day.
Prós: Large room, fast elevator.
Contras: Hotel was fine, but was hoping for an included breakfast.
Prós: Big size rooms, nice restaurant, good lobby
Contras: old carpet in the room, small bathroom, lobby restaurant closed
Contras: Staff was rude at check in. A lady was really unaccomadating with anything I asked. The hotel was old and had a musty moldy smell throughout Avoid this place!
Prós: Bed was very comfortable, room and bathroom was very spacious.
Contras: I had to give my credit card for incidentals even though I assured them there would be no incidentals.
Prós: The room was clean and a good size.
Prós: location was great, right next to the mall, restaurants, and the highway.
Contras: The hotel and room was ok, but felt very old and worn. The breakfast wasn't great.
Prós: The hotel was clean and the staff were top notch. Customer service from EVERY staff member was out of this world. The best hotel experience I have had that I can remember. I will definitely be using this hotel again.
Contras: No, everything was great.
Prós: Nice property with a great pool.
Contras: Even with the do not disturb sign on the door, the housekeeping staff came in twice on me the morning of my departure.
Prós: Gorgeous lobby, rooms are spacious, clean, and modern. The staff is friendly and helpful.
Contras: The breakfast costs $10+/plate...disappointing. The in-hotel bar was closed at 11:30 on a Friday night-so much for having fun and not having to drive, and the walls between rooms/hallway seem to be paper-thin.
Prós: The bed was about as far is it goes.
Contras: The pool is incredibly small making it to the point my 3 year old daughter and I could not enjoy ourselves without getting hit by other kids playing football. This place is way to expensive for what it does not offer! Extra small rooms no complimentary breakfast or any kind of extra curricular activities. Not recommended if wanting to have fun with family.
Prós: Bed was comfortable, staff was nice and good location.
Contras: Bathroom was dirty and needed repair. Room was $250/night.
Prós: The room was clean, I'll give them that.
Contras: The building is old, and is visibly showing its age inside and out. The walls were so thin that I could hear my neighbors breathing and lightly snoring at night. The rooms were small and had an awkward layout. Also, breakfast was a joke. Watered-down coffee, waffles, and hard boiled eggs. All of that for a price that suggested a step up from the lower-end hotels in town.
Prós: I booked this room two nights before my stay. I was extremely pleased with the facilities. The room was updated and clean. Great price.
Prós: Friendly, nice size rooms. Great breakfast
Contras: A litt road noise
Contras: You messed up my reservation and I had to pay extra and then had to cancel the reservation you made because it was on the wrong date
Prós: your mom
Contras: her mom
Prós: * Sheets were clean
* Room was vacuumed
* Towels were white
Contras: * Accessibility from I-70
* Road signage to guide a traveler to the hotel
* Curb appeal
* Smell of smoke in lobby
* Lobby welcome and appearance
* Staff appearance, in normal street clothes (sweatshirts)
* Staff friendliness
* Staff lack of desire to resolve a problem
* Loud at night with Road traffic
* Quoted one rate, that was 2xs that of people currently checking in and heard for future reservations
* Breakfast offering was mediocre
* Feeling of safety was questionable
* Outdoor lighting was questionable
* TV was difficult to see for both beds at same time
* no clock radio
* accessibility of outlets near bed
* unsureness of what was the final rate and charges that will be posted on credit account
Prós: Easy check in and check out. Customer service was great. When I called about the stale smoke the person seemed genuinely concerned.
Contras: Room smelled like stale smoke as soon as you entered room. The hotel is supposed to be non smoking only. There was also some college boys having a party down the hall.
Prós: Location to Columbia & MU.
Contras: Facilities need some work and updating. Nothing is bad. Could be much better, however. Stayed here several times and upper building is nicer than lower one.
Prós: Room and facilities were clean and well kept. Bed and pillows were comfortable and the price was very reasonable.
Contras: I really have to nit-pick to find a negative at this price point, but here goes. Breakfast area is rather small and therefore crowded at peak times. The breakfast offerings were mostly carbs, but there was a variety that included more than just donuts and coffee.
Prós: You get what you pay for. The place is drab, old. It was clean and comfortable. The tub is so old the finish is worn on the bottom. The price was right but I will spend a little more next time and stay elsewhere.
Prós: Large room and a reasonable price. Lots of space and breakfast included. Again nothing fancy, but waffles, yogurt, banana, cereal, bagels, orange juice, etc is included.