closeness to Niagara Falls.
the staff was very friendly, when we arrive late they leave the door for us, as well as the breakfast of next day. the wall of the family suite is really thin, and noise is significent during night.
Hospitality; Lila and her husband genuinely provided customer service that matters. They kept a parking spot for us. Gave us the tissue box when we requested only 1. Offered tea when cold. Offered to throw out our larger shopping boxes. It was simple but clean and accomodating. Breakfast. I recommend steaming hot coffee / tea and or bagels / crossiants - inexpensive. I wouldn't mind paying a few dollars more in the comfort of my room than going out...especially when it's super cold.
The price of the room is expensive in comparison with the standing of the hotel. And it's certainly not due to the proximity of the Niagara Falls (about 15min per car). Possibility certainly to find a better hotel with the same price closer to the Niagara falls.
Staff was very friendly and the room was quite comfortable. Bathroom was very nice and recent.
The manager was friendly and helpful. The room was so uncomfortable - we only stayed one hour and then ran to a nicer hotel . It was really awful - low ceilings, noisy, smoky, small, cheap, scratchy linens, - you name it!
comfortable location, nice rooms, well-equipped. nice hotel staff, easy access to local attractions, shops, within minutes from a big factory outlet continental breakfast - I thought it would be organized in a better way
Low price room was clean not fantastic
Bed was uncomfortable, as were the pillows.
the office open too late
The room was large and accommodated 5 people easily The mattresses need replacing and also the bedding. Continental Breakfast was poor and there was no room for it. The rooms need updating. Bath tub slow to drain.
The lobby was good, the staff was friendly. The night we arrived there the fire alarms alarmed went off early hours, it was very disruptive and no staff came to state it was a false alarm you had to go to the lobby. Although they made up for breakfast at the restaurant. The pool was not very clean needed cleaning.
We arrice very late at 2 AM Had a very short night and we were oblidged to exit the building due to a false emergency fire evacuation during our short night
I only stayed for a night so I can't really tell any experience I had
The location was great! Easy access to the falls and other attractions in Niagara. When you walk into the lobby you are hit with a mildew smell. The staff was friendly at check in. We paid our $10 parking fee (?!?!) then headed to our room. The elevators are just scary! When we got to our room (a king suite) the odor changed to feet. There are two doors to the suite, but only one worked. The room itself was was ok. A little rough around the edges, but acceptable. The water pressure in the shower had a lot to be desired. To say I pee harder than the shower is no exaggeration! The free wifi was spotty at best. The TV's were not working when we arrived. After returning from a long day of touring the area, Time Warner had shown up to fix the cable. Only to go down again a few hours later. We wanted to have a late night dinner and had decided to try Tony Roma. It was convenient and by all accounts sounded good. It was just after 10:00 PM and their website, Yelp, Trip Advisor and all the listings online say they were open until 11:00 PM. We were ignored by the first two employees that walked by the host station. However the third person (a waitress I assume) asked us if we were being helped. She then proceeded to tell us they closed at 10:00 and since they are a franchise, there hours are different than what is listed EVERYWHERE else. Not to mention it seemed a bit early for a restaurant to close in a tourist town on a summer weekend. Overall my assessment is, I could've got a nicer suite (by far) at The Borgata in Atlantic City for what I paid here and had all the amenities. At least I can cross this off my bucket list.
We had a beautiful room, very clean. The pool was warm & clean. Our window overlooked the falls and we got to watch the fire works and light show that was just over the falls. We had a great time.
Guest Services, including front desk, housekeeping were very good.
ROOMS WERE CLEAN, STAFF WAS AMAZING, FRIENDLY, AND HELPFUL. GREAT VIEW OF THE RIVER AND THE CANADIAN SKYLINE. GREAT PROXIMITY TO EVERYTHING. THERE REALLY WASN'T ANYTHING WE DIDN'T ENJOY
Location Service was terrible. First, they only had one treadmill in their small under equipped fitness center and that sole treadmill was OUT OF ORDER. Also, room service did not clean our room, although I talked to them and the front desk 3 times to do so without any luck
The lobby was pretty. 1) About an hour after we checked in, the smoke alarms for the hotel went off and we had to leave. After waiting around for over an hour, the alarms still going off, we went back to the room, got some stuff and went to dinner. When we came back, the alarms were still going off. The staff gave very inconsistent information about this situation - everything from staying out of the building to going back to our room within 5 min of one another and an hour after the alarms started. 2) On day two of our stay, the power went off, which shut off the air conditioner on an extremely warm weekend. The air conditioners are extremely old wall units, so they didn't work well to start. 3) Our bathroom was filthy. The sink and toilet were dirty. The shower's ceiling was moldy. The whole hotel room (not just the bathroom) stunk of mildew and was faintly damp. Oh. And they knew we had 4 people checking in and they gave us 3 towels. 3 doesn't even make sense. They gave us 1 hand towel and zero wash cloths. 4) The pillows were lumpy. I've never encountered lumpy pillows like that, so I really didn't know that this level of lumpiness was possible. 5) Both beds were lumpy, but more importantly, were so saggy in the middle that it was impossible for two people to sleep in a bed without spooning all night. This may have been slightly more acceptable if the air conditioner worked adequately. I've stayed in motels that cost about 25/night that were cleaner, offered better beds, and much cleaner bathrooms than this room that cost over 300/night. I've stayed in less expensive rooms in even more touristy areas that were also better. I've stayed overseas in much less expensive rooms that were better. Honestly, this was the biggest ripoff I've ever experienced, and I'm considering disputing the charges with my credit card company. Not only did the hotel offer the least value for the money, the hotel CHARGED their GUESTS for parking and didn't even offer free coffee. Such a bogus excuse for a hotel.
Nice hotel with a good location, everything was good
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
Nice clean room No refrigerator
The location was close to Niagara Falls. The beds were firm and comfortable. The hotel didn't have an elevator. We had to carry bags up to second level. The rooms have outdated decore. The hotel was dark and clummy with no exercise equipment.
nothing no worth the money I paid and the room smelled, the pool was not clean at all.
The staff were not so frindly have to whit long time tel they finished talking in the phones
Location Very low quality, compared to typical quality inn hotels. No breakfast. Microwave oven was dirty. Shower head was slow, water does not drain fast, holes in the bath towels , bathroom door did not lock. A complete disappointment.
The room was air conditioned, it was quiet and comfortable. As two women travelling alone, we felt safe.
Stuff Hotel is very dirty, pool was stinky and really dirty, water in it was foggy. We couldn't even go in it. I did not see any people there! Our bathroom was a disaster. Toilet was always getting clogged and the staff kept coming up with the plunger to unplug it. There was no lid on it! Towels are dirty! While wiping myself with one of it i end up with a big black hair all over my body. Almost made me puke! When we went to warm up our food in microwave it was horrible dirty, after seen it we all lost our appetites! We let stuff clean our room everyday ....all they did is just straighten up our beds...and took garbage out... horrible...horrible place and it wasnt cheep... Never ever we go here again!
It was dirty all around (I had to wipe the entire room down before we unpacked anything because it was covered in dust and grime), no elevators, full size beds that were on metal frames, dirty shower with terrible water pressure, poor service. We requested extra pillows because there was only 2 on each bed, they only gave us 1 and refused anymore. They refused to give us an extra suitcase stand (with 4 people in a room there is more than 1 suitcase) the front desk man was rude to my daughter and said "only one per room" like she was going to steal it! They would not allow my kids to wrap up in the pool towels to walk up to the room, they had to run upstairs, soaking wet and freezing in just their bathing suits.
Nothing. We were told this was the Quality hotel near the Falls but it wasn't. We could not get a refund after we found out. The room was dusty as if no one had stayed there in awhile. The bathtub had mold. There was not much water pressure. When I told the front desk the lady had just said 'oh, hope you have a better time next time'. Very rude. Would not recommend to anyone. Would of rather saved money staying at Super 8 motel or sleeping in the car.
The location was great, the staff was nice, the room was clean. The walls were thin and the beds were a bit rough.
Close to shopping, restaraunts and highway. Staff was prompt at responding to requests. When booking online requested non-smoking room, when arrived received a smoking room, requested room change fortunately they were able to accomodate us. The bathroom lighting needs some attention to dark at shower.
Hotel was good.. Hotel charged extra for fridge & microwave...I thought that should have been included
The kind and helpful staff, along with the cozy room.
Very clean Musty smell in hotl room Fan in bathroom not good Air/heat did not work well Breakfast was not very good or fresh
This guest did not leave comments about this hotel.
The staff is really nice, waited for me to 3am to check in. 3miles away from Niagara Falls, very nice. Clean and comfortable rooms The breakfast is simple and not so good
This guest did not leave comments about this hotel.
Front desk clerk was very helpful. Got us checked in early as we had activities planned for later in the day. Very pleasant and helpful.
It was a decent location. There was transportation available to the Canadian border to avoid parking fees. Staff was very friendly. The rooms seemed clean. The breakfast bar was well stocked. Nothing
This guest did not leave comments about this hotel.
Convenient location, with quiet,clean, newly remodeled rooms Website indicated heated outdoor pool, assumed would be use able even in cooler weather since it is heated. Water was cold and pool was closed up on day 2 of our stay.That's the main reason we chose this hotel. Breakfast contains no protiens
Staff was friendly and helpful during check-in and check out. Breakfast area was small. Very crowded at times.
Very attractive hotel. Well kept courtyard and pool. Comfortable and clean room. Breakfast was excellent. I cant think of any negatives we experienced. Much better than other hotels in this star rating.
The hotel was in a good area, close to restaurants, and few miles from the falls. The staff was very friendly and helpful. Great deal for the price we paid. The only thing that was a little wierd was that our room door was open when we got there. Everything looked fine in the room, so we figured it was ok.
Good location Breakfast food was overcooked
Room is standard, but very clean and comfortable. Breakfast is very good. Very convenient location and easy access.
Coffee in the lobby was awesome!
Friendly reception workers Bathroom was nice Comfortable bed Room 319 mold/mildew Unusable wifi signal No bacon at breakfast Terrible view and too far Depressing
We did not stay there long but it was very comfortable and seemed very accomodating
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
The cookies that the butler brought to our room at 8:30..very kind staff! The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY. No complaints.
excellent small size of the room and less choices in the breakfast.
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
The hotel staff were fantastic There is nothing bad to say about it
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt. The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
Frequent guest at The Giacomo. Their attention to detail is impressive. Staff attentive, courteous, professional. Mature building that oozes character and warmth and class. While we were there: sunset wine & snacks; late evening home made cookies; hot, home cooked breakfast - all included. Highly recommend.
Close to the FALLS If there is no place to find then I will stay.
The staff was friendly and gave suggestions of places to eat and things to do. Hotel was walking distance to the Falls about a block or so. The hotel was just run down and needs some updating. It was way to expensive for the night and the condition of the room, but didn't have many other choices. Hotel was hard to find there wasn't a sign on the hotel I drove by it twice which was very frustrating.
Staff was very courteous and helpful. Location is very convenient to the falls and Rainbow bridge. Room could have been cleaner, but it is an older facility and is a good value.
This hotel is very close to the falls and the casino. All within walking distance. The continental breakfast was disapointing. No where to sit to eat, had to take it back to you room,.
There was nothing to like of the hotel while I arrived I got a dirty room the beds weren't done it was pretty bad I asked for a different room and the restroom was clogged didn't work.
great location-near the falls no hair dryer, small room space and parking lot,
Location and value for money are good. The hotel very old, it needs refreshment, there were little insects in bed, that bite me all night. It was terrible!!! Everything seems to be dirty, I'm not sure that they change bedsheets.
Caroline at the front desk was amazing! She tried to find us a cleaner, more comfortable room. When that wasn't possible she brought us a fan and was very apologetic for the lack of cleanliness of our room. She even offered to clean it herself! The room was outdated and dirty. There clearly had been some maintenance completed recently as there was drywall dust and white putty everywhere. Something must have been removed due to the large square of carpet that was discolored and frayed. The bathroom was dirty and we tried to touch nothing. The only reason we stayed instead of cutting our losses and going to another hotel was that it was late after a day of driving and hiking and we were getting up early so we were desperate to get to sleep.
The only good thing was the location for visiting Niagara Falls. The pictures online did not match the hotel at all. The first room I was in the lights didn't work. We were put in a different room and that one had a shower/tub that got clogged the first time it was used and I had to pull SOMEONE ELSES HAIR out of the drain. Also the staff forgot to bring me towels when I called. The people staying there seemed like drug dealers too. They were basically living there and shady people were coming and going. Not happy.
The location is fairly convenient. The front desk clerk was friendly. The entire place smelled bad. The room was filthy and some of the outlets had exposed wires. There was a cup full of cigarette ashes on the balcony of a non-smoking room. There was an adult toy in the drawer.
Dirty property and the worst front receptionist. Name was Sheela.
The place was dirty everywhere! doors and locks were broken.. and no one seemed to care about anything.
Room is big Not clean, smelly Wifi is not working
Nothing. Worst place ever All the staff, facilities and services
Close proximity to everything Needs to be up graded
I liked the convenience The room was dirty and dusty. There were spider webs on the lamps by the beds. The breakfast left much to desire. Very outdated. The elevator looks like something pulled out of the 80's.
Walking distance to the falls and the staff was friendly Run down, no wifi, beds where to hard, the pool was not kid friendly at all the breakfast was minimal. The television in our room was really dark and very outdated. And there were large extension cords running all through the halls into different rooms don't know why.
Very close to the falls and very affordable rates. Room has not been updated in quite some time.
the location everything else
location The hotel had a stale smell, the hall ways were filthy, the room also smelled, was dirty, had peeling wall paper, a running toilet, and the bed linens appeared to have been used. We cancelled that night, however there was no manager available, in this 24/7 industry, until Monday to authorize the cancellation without fees. The card I was given to contact the GM had an invalid phone number, email address, and website. It was very frustrating to deal with all if this while trying to enjoy a weekend away to relax and destress.
Close to falls Outdated and dreary. Poor breakfast.
Very close to Niagara falls & other main attractions. Free parking so no need to worry on valet charges. Niagara Trolley is nearby hotel to visit all the attractions. Nice breakfast included. Value for money with comfortable stay for family. Breakfast time can be extended to little more.
Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!! Would have been great if there was a jacuzzi tub in rooms!
Great location Aging infrastructure
Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
Location and amenities provided Floors could be cleaner
Location close to the falls Room was dirty Dirty bathroom Dirty bed sheets
Not bad this hotel.
Super location - 15 minute walk to the falls, 5 minutes to food court and restaurants. The room was nice and clean. Office staff were friendly and helpful. Two lamps did not work. The back window could not be closed and locked. The towel rack came loose on one end. Overgrown bushes in the back obscured any possible view and allowed insects in at night.
good location a little old hotel
This guest did not leave comments about this hotel.
Location. Close to Casino and several night spots Floors and bathroom were dirty. Rub a dub scrub needed for toilet and shower. Smelled like someone smoked in room?
This guest did not leave comments about this hotel.
Great location rooms surprisingly modern and roomy gift shop is reasonable too! Ice machine was down
the location. Flour and bed are not clean.
This was definitely a one star motel. It was not a 2 star hotel. That said, it was in a great location, walking distance to all the main attractions. This was definitely a one star motel. It was not a 2 star hotel. It was older and showing wear and moderately clean.
The point is nice. not clean.
Good stay for the price I paid. No
Location is good (close to the Niagara Falls) Appearance of the motel could be better with a more aesthetic pavement in front of the rooms (present asphalt pavement is uneven, cracked) gives a disadvantageous appearance for the facility.
Large spacious room. No iron board, coffeemaker, hard bed, smelled musty
It is affortable and comfortable no
it was ok, don't expect too much booked family suite for six persons and it has only 1 bathroom
We must say this is the right kind of Hotel if you are planning to stay for a couple of nights to visit the Niagara Falls. It offers economic prices and a good tranport connection to the Park. If you want to relax a little, the pool opened untill late. The hotel is quite off-hand to be reached easily with public transports, yet it's not so difficult by car. Cleanliness could be better: the rooms give the idea of being dirty even if there is a maid that cleans them every day and the pool doesn't seem particularly clean as well.
Staff are friendly Suitable for stopovers / shortstays
leaving the hotel soon on the morning (06.00 AM) we couldn't have the continental breakfast included in the price.
I thank those people who recommend this hotel through online reviews. The place is about 10mins drive from the falls, the staff are very nice, the room is clean and good for young children (we don't experience bed bugs), and most of all the price is very reasonable.
Staff at check in was very informative and the size of the room with 3 beds was ideal! I would have liked the pool to open earlier.
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
hotel staff was very friendly and helpful Hotel Was being renovayed during our stay
Front desk staff and break-fast was awesome... Carpets were not clean and could sense smoking smell inside the room ...
Comfortable bed, ice cold air conditioner, fridge, free breakfast, clean, decent price Thin walls, could hear people talk clear in the bathroom, also could hear every movement in the room above us.
Beds were comfy. Hot breakfast a nice bonus. Very close to shopping!-
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.