next to vernisage strange process of register / checkout
Location is good, rooms are quite comfortable No Internet in the lobby, only expencive - and useless through room TV; the staff wasn't friendly; I was asked to pay for the mini-bar every day during my stay, etc.
the most convenient is that the Hotel is only 50 meters from the Metro Station and in 15 minutes it is possible to reach the city center. Internet wireless and beakfast are very expensive for the level of the hotel. From the hotel staff, almost nobody speaks english at the hotel (I meet only one person whom speaks english).
Very large rooms with good facilities, big bathroom, bath etc. Very good value for money. Good location next to the metro. Not much to do in the area around the hotel.
No WI-Fi free
well-located for the money not really
no free wifi
The location is quite convenient and service in general is good Breakfast for Euro 33,00 is very expensive if you only want equivalent of Continental breakfast. Their was no airconditioning working and as I wanted fresh air that opened the window for me with special key.
When we come to Moscow we always stay in Golden Ring. We like the style, personal, facilities and Panorama restourant. Location is perfect, you can walk to Red Square along Old or New Arbat, to buy all souveniers, to walk to Museum, Jesus Christ The Saviour Cathedral, from other side you can cross the river and go shopping in Evropeisky Mall or take a cruise by Moscow River! Security system is very high because of Ministry of Foreign Affairs across the street and it feels very safe here.
Good location, helpful concier, comfortable Lobby Porte-cochere, pedestrian approach to the front entrance, mattress was terrible, shower uncomfortable. My friend was given an occupied room.
great central location, friendly staff, excellent size room which was always kept clean.
Clean, excellent wifi and very helpful staff. Good location central to Moscow Kremlin, shopping and excellent restaurants including those in the hotel.
The convenient location with many good, but expensive restaurents within walking distance. About a 20 - 25 minute walk to Red Square. Vey surly and unhelpful manner of security staff in lobby.
Please write at least 15 words Internet is extremly expensive and worst quality
Very good location, high service standard and the general air of luxury.
Service, no matter what you ask, you get it in a 5 minutes. Breakfast was quite expensive (1300 rubles- 45 $ each ) we didn't take it. There are tons of cafes near the hotel where you can have a breakfast for two and it will cost max 1500 rubles. Restaurant is quite expensive dinner for 2 in average will cost 5000 ( 170$) but everywhere in good places in the City prices are the same. It is announced that hotel guests have 10 % discount but we upon our request we were told that there are no discounts, so it was a con. The key of the room should be put in from outside all the time so the heating could work, so get one extra electronic key and never take it off from inside. Heating is poor so ask for additional heater (they'll bring it in minute without any additional charge )
Great location, staff, view. It's quite. Staff is extremely friendly, nice and professional. Great gym and breakfast. A bit old.
Everything was excellent especially the restaurants. The breakfast was brilliant so much to select from. The Panoramic hotel was just amazing. The staff very helpful.Very good service. Sometimes we have a bit of difficulties on communicate with the staff but very limited
The location is very good, the service given by hotel stuff at reception and bar is at a very low level, their side businesses with the taxi drivers and hookers cause them to misunderstand the core of their job Location
Clean, neat rooms. Charging for the extra 1 hour after the 12 o'clock check out is not really customer friendly at all.
We enjoyed the comfort of our room for the fair price.
Good breakfast meny. Good transportaion posseblietys.Nice clean rooms. Good organsisation fo staff members.
subway stop within 5 min walk, quite close to center - app. 5 station (15-20 min) to Red Square. Cleaness, facilities, comfort, safety - imho, actually correct 3-star hotel you can relay on, all recommends! there're nothing negative issues to note, except a little boring views from the windows at 10-th floor)
Good quality/price ratio. Location very close to metro station. Rooms small but comfortable and clean. Free wired internet in room (bring your ethernet cable!). Too many smokers in the lobby bar.
Nothing but the room cleaniness and lobby area. As mentioned above everything was bad except the room cleaniness & lobby area. Staff are very very very very very rude. They are not bothered about their guest. No hospitality at all maybe because I am Indian. But I felt they treated everyone the same as me. They have to learn from us the way we treat our valued guests in Dubai. We do not discriminate anybody we give our full 100%. Really sad that this Hotel is not fit for tourists.
Quality/price ratio is good. Location is pretty nice. Nothing particular.
Very nice hotel for the price, good service, english speaking staff, clean new rooms, modern looking of the buliding, conviniently located on the metro station, very easilly reachable from the center, located on the metro Partizanskaya. For 3start hotel, excellent, good value for money!
I arrived during the night around 1 o'clock. They were restarting up their system and I only got the key to my room after 2...Had to get up very early and leave. Very unpleasant situation.
The hotel was clean and staff helpful, situated within 5 minute walk of metro station which is 5 stops from red square. price good compared with most other moscow hotels.
Great value for the money. I was very surprised at the facility when I arrived. There were things to do even in the lobby. You are very close to Red Square, downtown, and other attractions. The staff was professional, the hotel was very neat, and the food was good. I would definitely stay there again. The mattress was lumpy and uncomfortable. The hotel is quite a ways from the airport. On Kayak it is advertised as having hotel shuttle service. This was very misleading as they did not and the cost is about $54 USD one way.
I stayed in one of the renovated double/twin rooms... 1) It was bigger than expected. I was expecting a room like you would find in the average Western European hotel but what I got was something comparable to what we expect to see in the U.S. 2) The room was clean and well stocked with plenty of towels. 3) The complimentary (Russian style) breakfast buffet. 4) Across the street from the Metro. 5) Different variety of restaurants. 6) Money exchange offered better rates than the airport. 7) Convenient ATMs. 8) Better than most Russian hotels in cleanliness, quality, and cost. 1) The hotel uses there own exchange rate when converting dollars to rubles so I paid slightly more than quoted. 2) Besides the breakfast nothing is complimentary. 3) No iron in room... ironing service is extra $$. 4) No outside line on the phone... outside line is extra $$ and pre-pay. 5) No free WiFi in room... free Wifi in lobby area and some second floor restaurants and bars... Wifi in room costs $$$ (3 hours cost what I pay for monthly access at home). 6) Heat/Air Condition is pre-set and can only be changed by use of remote that was not left in my room. Must contact floor maid (if you speak Russian) or front desk to change the temperature to your liking. This usually takes more than one call or visit.
But Cosmos was a great place to stay! Clean rooms, good breakfast in the morning, great location near the metro that makes sightseeing simple, and helpful (just very Russian) staff- don't expect constantly smiling faces, but everyone has enough English to communicate. My only complaint were the unsecured wifi networks, however the internet worked fairly well.
nothing special I stayed one week and left my lugage on friday morning because I was spending my week end in an other city. I had to pay for the luggage room which is not normal when you return to the hotel. The amount is ridiculous but the staff not very nice and you have to go up and down to pay and take your lugage
well heated room, comfortable in the winter time (1) I was given smoking room despite my booking clearly stated non smoking one. Neverthelles it was changed after some battle at the reception.(2) At the booking.com rate of the room was shown as 75 EUR, it was the sole reason for booking this hotel. The final price at the bill was in roubles, and when I recalculated back to EUR, the price was suddenly EUR 90. Be caucious in checking this before you book the room.(3) If you want to get stored your luggage for some time after check-out, be aware this is the paid service. (4) no hair dryer in the room (5) the hotel is a smoker paradise,even the non smoker room smelled. If you are allergic or you just want to have your clothes clean, avoid this hotel.(6) The hotel does not deserve 4 stars!
window view its were were dirty hotel with posho stuf
this hotel can be considered cheap for moscow..near metro station.. staff wasnt helpful at reception at all ..some didnt speak english..i had a problem about booking and had to solve it on my own ..people working in the reception didnt help at all as if it was my problem (after my comoleting the reservation from booking.com they claimed they didnt get the comfirmation from booking.com ..and i had to solve the issue on my own..the girl in the reception told me she knew english but when i asked her what the problem is she replied me in russian!!.. hotel room isnt so comfotable and its small..
Very near to metro station For this money room should be better, room was renovated about 20 years back. TV was not working properly.
The Cosmos is a good value -- clean, comfortable rooms, excellent breakfast for no extra charge; and location across from a subway station on a major subway line. Add to this a well-equipped fitness center (for which users pay extra), and the hotel is a bargain.
Location , a couple yard far from Metro station Stuff some times are so rude, The breakfast was a disaster No tast with litte varaity , also the smoking smell in the Room was Unbelievable despite the fact I was asking for Non smokeing room ..and it's old fashion Hotel
The location is perfect - not far from the metro station, good breakfast, nice view from the window. Although I've booked non-smoking room you could still smell the smoke.
Tudo, o pequeno-almoço,localização,pessoal!!!
Hotel de luxo fantástico ao lado do Kremlin com uma excelente equipe. A cama king size é na verdade composta de duas camas separadas. Muito desconfortável. Você também tem dois cobertores pequenos em vez de um grande.
O lugar é pomposo com excelente serviço e ao lado da Praça Vermelha. O colchão poderia ter sido mais novo/melhor.
Excelente serviço, equipe incrível, fantástica localização.
Do pequeno almoço, na linda sala com a vista maravilhosa para a Praça Vermelha, e uma qualidade excelente do buffet Os quartos sitos na parte moderna do hotel, têm uma janela ao cumprido do quarto cuja cortina não tapa bem a luz
Da maravilhosa vista sobre o kremlin e Praça Vermelha. Todo o decor do Hotel . Facilidade de nos deslocarmos, quer a pé, pois está cerca dos locais mais importantes, quer de metro, que está literalmente à porta.
Localização perfeita, belo edifício, a equipe muito simpática e prestativa. Restaurantes nas instalações são de qualidade superior também.
localizacao do preço e do cafe da manha, incluindo os funcionarios mau humorados
Conforto do quart Preço demasiado elevado atentas as alternativas de identica categoria
Close to City Center. Near of Metro station No any printed information in room, what is main diiference for holiday inn chain in europe.
Very loudly air conditionning. Expensive breakfact for what you get.
Excellent hotel and facilities, will stay again.
The location is the best. You get out of the metro station and it is right there across the street. The hotel is very nice and the room is excellent. Everything looks so updated.
clean and nice hotel.
Internet is very expensive
the sport facility at the jym which helps to maintain the necesairy business shape conditions the jym hospitality is low unfortunately
Excellent location near the Sokolniki park. Pool and sauna were closed. Breakfast was overpriced for what you get.
Staff are very efficient and friendly, and will do their utmost to answer any question. This is a very new hotel and of high standard, and rooms are excellent and very clean and modern. Free wireless internet works well. Metro is directly outside the hotel. Location is good for the eastern side of the city.
Excellent hotel very close to subway, good value for the quality. The facilities are also excellent and rooms are very comfortable and clean.
Embora não seja muito central, está bem localizado, com diversos restaurantes e cafés na redondeza e perto de uma estação de metrô, o quue é fundamental em Moscou, onde o uso de táxis é muito arriscado. O hotel é excelente, mas as reformas que estão sendo feitas, o transformam no último local onde estar, entre as 9 da manha e as 7 da noite. O preço do café da manhã é absurdamente alto: 50 dólares.
Os quartos são pequenos ou não muito grandes, de qualquer forma quando você anda de um lado para o outro no quarto não há jeito de não se machucar.
O buffet de pequeno-almoço era bom. Os quartos eram limpos e confortáveis. A TV é antiga. Os porteiros na porta pesada da frente são praticamente inexistentes. Eles não abrem a porta para você faça chuva ou faça sol, e ajudam você com a bagagem. Os chamados seguranças são a mesma coisa. A equipe de limpeza se esqueceu de limpar o nosso quarto uma vez, e saímos cedo na parte da manhã e voltamos tarde da noite.
Requinte do hotel e delicadeza dos funcionários.
Localizacao excelente, muito bonito, foi bem remodelado e a conservacao e excelente.Font desk atendimento excelente, falam bem ingles. Os demais setores, room ,service, housekeeping, barservice o ingles ainda esta por desejar para uma melhor comunicacao e entendimento
Good location, close to Metro. 20 minutes walk to Red square. Helpful staff. Clean and quiet. Very good breakfast buffet. Room, internet and breakfast expensive (but I guess that’s normal for Moscow). It is a standard business hotel without much charm.
comfortable beds no usual extras in the room like water heater, tea, coffee, shoe polisher etc
The Hotel Location is very good near to the city When I stay in the Hotel everything good
Staff friendly and helpfull
I use to go in Moscow twice a month and i stayed in all the 5 stars hotels. Royal is really outstanding in terms of quality and service. Really 100% deluxe hotel.
Staff was excellent!
Everething was perfect!! Really luxury hotel!
Good restaurants with great views.
impolite and unqualified staff (stupid questions and wasting time during check-in and on breakfast reception).
Hotel allowed me to check in earlier and to check out later than the established rules require. Too many security guards around interrogating almost all guest, but maybe that's normal for Russia.
Desing and furniture Hotel staff is insufficiently professional and insufficiently responsible
The staff were amazing , the desgin of hotel was very cool , it had a great mix of clssic luxury and boutique chic. It is expensive
Perfect staff and location.
localização, condiçoes e preço
Spa e sauna muito agradáveis, funcionários sempre dispostos a ajudar. Quarto bem decorado, espaçoso e com tv que gira entre a sala e a cama. Ótimo hotel! O box do chuveiro poderia ser maior.