The staff in the reception was always helpful. The standard of the food in relation to price. The cleaning of the room. was poor. I would say the overall standard of the Hotel is more of a four star Hotel, not 5 star. The Gym was not up to standard.
Very comfortable and nice rooms and facilities, beautiful scenery and layout to try to offer the rooms on booking.com at half board or all inclusive!
The staff is attentious, the beach is ok, the pool is very good. The all-inclusive system. One should avoid it for sure. Many things are not included and the staff who serve it seems to be doing you a favour.
It was fun to go banana boat and parasailing the website was not clear about the room locations resulting in misunderstanding while checking in
swimming pool, and beach rooms could be more ... luxurious? kids play ground was closed, helth club located in the other side of the road, which inhibits the will to go there.
My stay was so nice, special thanks to Hussein the night receptionist, he was really so helpful and decent!
Very professional and helpful receptionist but Ilaria deservs a special mention.GREAT Italian food a "la casa "restaurant.The two cooks must mentioned for their ability,you don't miss Italy with them!
Spacious rooms - very bad maintanence in rooms ; Air conditioner doesn't cool, safe box doesn't lock, wardrobe doors don't open. Room service takes too too long. Cleanliness of the hotel is very poor. No tempreture control in swimmin pools. Food is not edible. Some very unfriendly staff.
Gostei muito do visual do hotel. A praia é extremamente aconchegante. Os quartos são muito confortáveis e bem decorados. O hotel oferece tudo que é necessário para umas férias relaxantes. O buffet de café da manhã assim como o de jantar, oferecem poucas opções. Muitos pratos são típicos do Egito e não agradam geralmente ao público estrangeiro.
Was told upon arrival that the price on the site is not correct and they wanted to charge me extra however after a big argument the hotel manager opolgise for the mistake occurred. Food was not good at all. All doors licks in the room were not working including the security chain and no safe box in the too
The multiple restaurants and the effort that they take to prepare different dishes daily plus, the continuous cleaning of floors right thru the day. The rooms can be classified between 2 to 3 stars and the prices charged were exorbitant. Beds were very uncmfortable and full of bugs. Restaurant staff are very rude and unproffessional.
I liked best at this hotel the quality of the food, the cleanliess of the room and all throuout the hotel, the goodwill of staff ready to help you at any time, whatever efforts they were supposed to make. Also they had plenty of relaxing areas, with confortable chairs inside and outside. I did not like at all at this hotel: the size of the pools, the fact that just one pool (the smallest one) was heated, too many mosquitos, the beach was too crowded and just one beach bar for two hotels (Alf Leila and Jungle Park), and the size of the plastic glasses (100 ml for one beer)
good quiet hotel with big green territory and beach. there is the coral for snorkling and place for kids to swim in sea too there is the building on right side before main entrance with garden view rooms, it is just in front of generator hall. during whole day and night there is annoying noise.
the view, swimming pool Poor staff, aircondition not sufficiant, too far away from town. wrong telephone number in your confirmation.
Good design, calm place, good parking housekeeping, very expensive mini-bar drinks, breakfast quality and kinds, small rooms
Large green territory, jym, hotel room,houskeeping Extremely unprofessional front desk personell Plenty of food for breakfast, but it's all the same every single day and the quality is very poor.
The beach and swimming pool areas are spacious and comfortable. The Italian restaurant was excellent and good value for money. The rooms were clean and comfortable. The food in the Karnack restaurant lacked imagination. The same kinds of food were served on a daily basis. The hotel is clearly aimed for Russian visitors with no tours readily available for native English speakers.
Lots of space around the huge pool. Nice terrace for breakfast. Perfect hotel for a nice holiday.
There was good swimmingpools and good place to kids. Too hard beds!!! Wireless Internet connect too expensive.
ofcourse the beach and the pool was very good. also the rooms was very comfort and always clean no it was very good
Hotel Facilities and room was big enough and new ans the Clubcar transportation The beach wasn`t good enough where the water was shallow.
The hotel's building itself is huge which is great as even when it is fully booked you wouldn't feel the crowd. Free oudoor gym, jacuzzis and sauna are very enjoyable and we had a great time at the spa. The buffet breakfast was average and when it struck 10 30 am the food was quickly removed so you had to be there at least half an hour before closing time else you'd get into the restaurant and have nothing except a cup of tea.
alot of very rich pople and old, hard to relation , fun is not part of it.
The hotel was very comfortable and the staff friendly and efficient. No, I had a very good experience at the hotel and would use it again for future business.
Friendly staff. Proximity to most attractions. Excellent beach with very good service as well. Rooms are very well equipped
Nice place to spend holiday, kids area is great. Animation team are lovely. There is a clinic for any emmergency. Food is good. Beach and pools are nice. Heated pool is available for kids and adults. Beach volly ball was really fantasatic. The Shisha corner is totally bad. No servise, bad drinks. We had to wait more than 45 min to get our order from shisha , and then also 10 min to get drinks. No further charcool. It is really not related to the hotel.
Very spacious clean suites, large LCD TV, friendly staff, good breakfast buffet. Swimming pool is small and too shallow (1 meter depth)
The rooms were spacious and modern. The partnership with the Iberotel Aquamarine was one of the highlights for us. Sometimes the staff were noisy , but that is common throughout Egypt in general. The location isn't the very best but still close to city center. The hotel bar was quite limited but bartender was friendly.
the suites are all very comfortable, very friendly staff. the food in the breakfast was very poor, there was not any served hot items in it.
I enjoyed the fact that the hotel was small and quiet and it was centrally located for all shops n beaches. Also the fact that it was a self contained self catering apartment and very spacious.
The staff were helpful and accomodating especially so when we arrived to find that govt law prohibits Egyptian men or women nannies accompanying you are not permitted to stay in the same suite. Our son was excited to see what new towel creation Ahmed our room maid had left on our bed each day. It ranged from a birthday cake for my wife to a crocodile usually a different animal each day :-) The staff even went as far as to make a special cake for my wifes birthday and delivered it up to our room. The hotel is a quiet, clean escape with a sister Ibertol resort that you can utilize that has too many pools to count and watersildes as well as a beach. A great value for the money and one we will no doubt enjoy in the future and recommend. Although the rooms were clean a once over under sofas and chairs as well as cushions wouldn't hurt as crumbs and other stray things make there way in these forgotten places.
The hotel staff was very friendly and helpful. The taxi provided by the hotel to take me from the hotel to the airport was a bit too expensive. My other taxi, from the airport to the hotel, was less than half the cost.
Very nice hotel with friendly and helpful staff. Rooms are big and furnished very well in a modern style. Very good for a week stay with kids. Great value for a small price.
Excellent staff, very clean hotel, fantastic value for money.
I just stayed in this hotel. It has great apartments, with full dotation. The housekeeping did some problems, but there were resolved by the staff of the hotel