hotéis em Cancún

Prós: Arquitetura

Prós: room and atmospfere are great...

Contras: Breakfast and dineer are very expensive..!

Prós: De tudo. O resort é maravilhoso, a decoração é lindíssima, funcionários muito amáveis, comida deliciosa.

Contras: O café da manhã poderia estar incluso na diária.

Prós: The service was the best across the board of any hotel I have been to. Everyone was so gracious and hospitable! The food was exceptional and so were all of the facilities.

Prós: Our room was amazing, great view and very comfortable. The food was exceptional at every meal. The service was excellent- above and beyond (everyone- including Alejandro and Abel- butlers, Tomas and Miguel- waitstaff, Patricia- fitness staff, but really everyone) The beach was lovely- excellent snorkeling and swimming, view of sunrise and sunset, comfortable beach chairs with umbrellas. We had a wonderful week- relaxing and enjoyed every moment.

Prós: Funcionários extremamente prestativos. Limpeza, conforto e beleza do local.

Contras: À praia não é muito boa para entrar na água. Muitas águas vivas e algas. Mas de resto tudo excelente!

Prós: Tudo foi impecável, desde as instalações aos funcionários. Lençóis e toalhas de alta qualidade, colchão e travesseiros super confortáveis, quarto com uma vista maravilhosa. Todo o hotel é maravilhoso, com uma super arquitetura, decoração e paisagismo. As piscinas são muito lindas e adorei a piscina só para adultos...foi um paraíso.Os funcionários tem um jeito especial de nos cumprimentar colocando a mão direita no coração...muitoooo respeitoso. Não tenho absolutamente nada a falar que não seja positivo.

Contras: Gostei de tudo!!!

Prós: Everything was perfect

Prós: O hotel é espetacular! As instalações são modernas e tudo de muito bom gosto. A equipe de funcionários nos surpreendeu de forma positiva, pela cordialidade e prontidão. Realmente, ficamos muito bem impressionados com a qualidade dos serviços e com certeza retornaremos em breve!

Prós: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Contras: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Prós: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Contras: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Prós: Instalações muito confortáveis

Prós: Actually everything...but especially the property/architecture

Contras: It is a little bit expensive They should avoid plastic bottles and cans

Prós: Tudo

Contras: Isso mesmo que eu recebi um e-mail de confirmação de caiaque que minha reserva não estava em nenhum lugar em seu sistema. Faz-me não querer usar o kayak anymore. Eu estava chateada por ele.

Prós: A comida e o serviço

Contras: Foi reservado como de frente para o mar. Me deu a vista parcial para o mar. Caso contrário não é uma coisa ruim a dizer

Prós: serviço excelente, restaurantes ótimos, especialmente o francês. as Opções no hotel são muito bons e por isso só aproveitamos tudo o que nos ofereceram. Tínhamos tudo a nossa disposição.

Contras: tudo excelente

Prós: Tudo perfeito. Pessoal solícito e sempre sorridente. Recomendo.

Prós: Instalações, funcionários, alimentação e entretenimento com a máximo profissionalismo...... melhor estadia da minha vida!

Contras: Nada

Prós: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.

Prós: Tudo nos mínimos detalhes, com muita atenção. O quarto é muito confortável e bom gosto.

Contras: Gostei de tudo!

Prós: Tudo, funcionários, limpeza, conforto, instalações e localização

Prós: Excelente hotel, com muito luxo. Comida boa, principalmente o cafe da manhã e o restaurante principal no almoço. Com exceção do restaurante japonês, no jantar, os demais não me surpreenderam. No geral, vale a pena sim se hospedar nele.

Prós: Loved the hotel, so nice and clean and upscale. Loved the in room dispensers and food was over the top. Service was incredible. We will be back.

Contras: Bathroom in suite could have been bigger, seems small for such a high price hotel.

Prós: Everything is great! Food is better than expected

Contras: The only thing I didn’t like was the one thing I paid for, spa package... the facial they didn’t even remove my makeup.

Prós: The staff was incredibly helpful, polite, thorough, warm, and welcoming. The service we received was the best we’ve had. Both of our butlers were exceptional. This was the most relaxed I’ve felt in a very long time. Additionally, the property itself is impeccable.

Contras: There were times when we felt *too* catered to. We turned on the do not disturb a couple of times, but that didn’t stop staff from ringing the room and seeing if we needed anything. I had an allergy flare up one day that left me mostly bedridden, but I kept having to get up and tell housekeeping and other staff that I was trying to sleep.

Prós: Staff were very friendly and helpful - especially Elizabeth from PR.

Contras: Toilet was broken several times. Telephone power socket didn't work several times.

Prós: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Contras: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Prós: Tudo foi ótimo. A equipe incrível. Comida incrível. Serviço Incrível

Contras: Piscina e praia de entrada cheira Tapete molhado.

Contras: Eu tenho descriminated

Prós: Serviço foi muito bom

Prós: Ambiente global, funcionários simpáticos, ótima localização.

Contras: Nenhum

Prós: Hotel sempre limpo, muito bonito, quartos modernos e confortáveis, com ótima vista.

Contras: Preços bem elevados nas refeições dentro do hotel

Prós: Everything else very clean Excellent food Excellent service everybody Kind The beach beautiful

Contras: The bathrooms at the pool

Prós: O hotel é lindo, bem limpo, quartos novos, bem decorados e espaçosos, com ótima vista do mar.

Contras: Custo alto das refeições dentro do hotel

Contras: Camas muito pequenas, problemas elétricos, não trocaram o quarto mesmo com disjuntor caindo toda hora... péssimo

Prós: Room has good enough space to accommodate 2-3 member families. Ocean view was beautiful from Pools inside resort and bar were excellent and memorable from balcony. Beach is just 1 minute walk from lobby.

Contras: Bathroom was clean but leaking water from sideways, toilet and dressing area got filled with leaked water, had to put a towel and walkover as it was so slippery. TV was showing the watch history of previous guests. I made this reservation for 3 people, they just provided toothbrush, bath soap and personal care kit for just 1 person. Finally “Not up to my expectations”.

Prós: Service

Contras: None

Prós: Very friendly staff. Great view. Outstanding Beach (white sands and not rocky)

Prós: Great location on the beach, proper 5-star hotel service.

Prós: Staff was amazing. Great hotel and rooms

Prós: The pool area was unbelievably gorgeous and serene and HUGE. The scuba pool and staff to teach you was great. Great location with many restaurants close. They can be pricey, but they are good. The staff was so kind of friendly, we felt at home in Cancun!

Contras: The adult pool bar could use a little renovation. It was awkward trying to eat there. Maybe it isn't meant for that? There are only 2 hot tubs and they were crowded most of the time. Literally the only two things I could see that could be improved.

Prós: Gorgeous.

Contras: Nothing.

Prós: This was my 4th Trip to Cancun and this property exceeded expectations at every corner---Check in---Escort to your room---Room Quality and comfort---Beach Access and Pool set up----Restaurants----We are ready to book it again! Perfect Hotel!

Contras: Nothing!

Prós: Boa piscina e bares. Quartos de conforto. Perto da praia.

Contras: Dicas equipe sempre wabt. Os quartos não são limpos. Nada a fazer à noite. Não colocar o suficiente alocohol nas bebidas. Baixa variaty de alimentos.

Prós: A comida era incrível

Contras: Tempo compartilham vendedor são irritante

Prós: A equipe mais mais simpática e prestativa que já conheci. Eles definitivamente fazer um esforço extra com um sorriso no rosto.

Contras: A comida foi uma decepção, e as bebidas não eram as melhores. Talvez seja bom ter mais variedade e qualidade. Vocês poderiam oferecer um upgrade com tudo incluído para oferecer opções melhores. O upgrade com tudo incluído teria fitas com cores diferentes e preço mais alto.

Prós: Ótimo serviço, o melhor que eu já tive

Contras: Estou em uma clínica agora com todos os sintomas típicos do "México", mas a menos que seja de insetos desconhecidos no quarto, não é culpa deles de qualquer forma

Prós: A comida era ótima bem como a localização. Excelentes serviços em todo o hotel.

Contras: As camas não eram muito confortáveis

Prós: Por beach, bebidas gratuitas

Contras: A equipe foi rude. Quartos e restaurantes foram quentes e abafado. O serviço de atendimento ao cliente foi pobre.

Prós: Boa localização, bela praia, bem estruturado, bom quarto e boas opções gastronômicas.

Contras: Resort pequeno para os padrões da região, entretenimento bem fraco.

Prós: O hotel foi ótimo. Não tem aquelas estruturas enormes de alguns resorts e os quartos são mais simples, mas muito bem cuidados, super limpos, a cama e os lençóis são deliciosos. A quantidade de staff é ótima também, sempre sendo atendidos, não ficam aquelas filas no buffet e as mesas pra sentar sempre estão limpas. Restaurantes de comidas deliciosas! Sashimi incrivel, pizzas de forno a lenha, creperia, massas.. uma infinidade de boas opções! Piscina grande e muito bonita e várias atividades durante o dia e a noite. Recomendamos bastante

Contras: Precisa aceitar dólares, já que a tarifa aqui também é reservada em dólares. Aceitam somente cartão e moeda local e não tem casa de câmbio tão próxima pra trocar (fica ~15min)

Prós: Same rooms is not good condition

Contras: Staff was friendly

Prós: O que dizer de um all inclusive com 12 restaurantes? Tudo de bom não é? Comida mexicana, italiana, contemporanea, até parilla argentina... Bebidas? É melhor nem falar... 24 hs do rum ao vinho, passando pela vodka e cerveja. Atendimento fantastico! Um nota 10 sem restrições.

Prós: The beach is the best beach .the staff is super friendly. the pools were really nice warm.

Prós: Quarto amplo e muito limpo. Localização muito boa. Opções de lazer do resort são bastante adequadas.

Contras: O sistema de restaurantes é falho. A cantina Italiana não aceita reserva, mas a espera por mesa chega para além de 2 horas. Embora seja um “All Inclusive”, existe um excesso de serviços que precisam ser pagos a parte.

Contras: Attitude of Key Manager Attitude of Employees at Reception

Prós: All the staffs are very friendly and helpful. The food is great and has a lot of varieties.

Prós: Pool and staff is great. Enough food options and really good quality. We never had “cheap buffe” feeling. We stayed for a 7 nights and there were enough options not to have dinner at the same place twice. Clean nice beach. New year Eve show was great and everyone worked extremly hard to provide a great night for us!

Contras: We booked a premium garden view room. We prefer garden view as it usually really quite and we are ok to pay more for premium rooms. Here we got a VERY standard room for premium:(. 1st floor, no balcony ( but on premium room photos there is balcony). We spent the winter break there, so for the price we paid we had much higher expaction on room.

Prós: We stayed at this hotel for 10 days and liked everything. Nice facilities, friendly and helpful staff, great beach and good food. We’ll stay here again when we come back to Cancun.

Contras: Nothing

Prós: Pretty much everything was on point or great!

Contras: Some of the walls needed to be touched up

Prós: Conforto do quarto Pizza da piscina Estação de crepe, churros e sorvete

Contras: Bebidas de péssima qualidade Restaurante asiático da piscina serve comida fria preparada sei lá quando Quebraram a rodinha da mala da minha amiga no depósito de bagagens Ar condicionado liga e desliga sozinho Late check out eles cortam sua pulseira e vc só pode ficar na piscina sem usufruir nada (diferente dos outros all inclusive que fiquei na região) Eu não voltaria e não indicaria

Prós: Belíssima propriedade, comida deliciosa, excelente localização. Recomendo!

Contras: A equipe é agressivo a vender outros produtos

Prós: A comida não era boa, lugar poderia utilizar algumas actualizações

Prós: Resort is newly renovated and beautiful, room was modern and clean, food was very good, staff was friendly. Pool and Beach seating is clean and very comfortable. Chose a room with access to Aqua Club, and felt it was well worth it! Can't wait to go back!

Contras: Resort is awesome. The only negative is that the drinks are extremely watered down.

Prós: Amei o local, a limpeza, os restaurantes são muito bons! Os instrutores Alejandra e Heberth foram muito prestativos durante as atividades! Jorge sempre muito simpático e falando em português! Resort maravilhoso!

Prós: Localização, sem dúvida.

Contras: Comprei um apto com vista para o mar, Descobri que era parcial (na verdade, quase nenhuma). Tive que pagar + $600 para ter a vista q esperava. Problemas no quarto de manutenção. Paguei clube que não tem NADA, falta alimentação, atendimento.

Prós: Beach. Dining. Pool. Wifi speed & Range. Staff.

Prós: café maravilhoso, atendimento ótimo

Contras: nada, tudo foi excelente

Prós: Comida muito saborosa.

Prós: Staff had incredible hospitality. Beautiful location away from the busy down town but close enough if you wanted to go.

Contras: Pool and beach side areas were limited unless reserved .

Prós: This was a very relaxing resort. The food was great and the drinks were actually made very well. The resort is very quite, which made it easy to relax and catch up on sleep. They had tons of beach chairs, even with people reserving chairs with towels we had no problem findings places to sun bath on the beach. The waiters even came to the beach. They had starbucks coffee included which was a huge plus. Also the room service was amazing, defiantly helped since there was a very long wait for dinner.

Contras: There was an hour to two hour wait every night for every restaurant. We were there Monday- Friday so I can not imagine how busy weekends are. There was little to no entertainment. We did yoga one morning and the instructor was intense, she even yelled at us for doing a pose wrong. There was one club at the resort however there wasn't really any night life.

Prós: Café da manhã bem variado, produtos frescos e ótima apresentação. O hotel é muito bonito e bem localizado. A maioria da equipe é simpática e prestativa. No restaurante MB a comida foi deliciosa e o atendimento excelente. Gostamos muito ds apresentações de música ao vivo no final da tarde em um dos bares

Contras: Comparando com o hotel há 4 anos atrás há bastante diferença( negativa). O restaurante italiano ficou bem abaixo das expectativas. Outro restaurante é pago (all inclusive não deveria ter este tipo de distinção). Ao arrumar o quarto ( os lenços de papel da bancada do banheiro tinham terminado e na reposição , colocaram apenas 1 folha... Nota-se que medidas de contenção de despesas estão afetando a qualidade geral e diminuindo o custo -benefício. As atividades de recreação oferecidas também deixam a desejar se comparadas com outros hotéis do gênero

Prós: Atendimento na chegada já impressiona. Mesmo com o hotel cheio, não se percebe tumultos. A cama super confortável, banheiro claro e frigobar honesto.

Contras: Sem comentários.

Prós: Hotel excepcional, com ótimas piscinas e restaurantes, com tudo incluso.

Contras: Nada.

Prós: Tudo! Hahaha incrível experiência, com staff extremamente bem preparado, muito educados e sempre prontos para atender a quaisquer solicitações

Contras: Na verdade não sei dizer. Basicamente gostamos de tudo.

Prós: Bela piscina, bela praia, equipe muito simpática e talentosa, a comida era ótima, as bebidas eram ótimas.

Contras: Sem opções de álcool na prateleira superior.

Prós: Show at night was fantastic!

Contras: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Prós: Friendliness of staff/drinks/food/beach/pools

Contras: Some things weren’t fixed soon/had to report several times.

Prós: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Contras: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Prós: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Contras: The front desk staff they don't have empathy.

Prós: Some of the staff people were very nice.

Contras: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Prós: Serviço All inclusive excelente! Eventos natalinos maravilhosos! Ótima equipe de recreação! Foi fantástica nossa estadia!

Prós: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Contras: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Prós: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Contras: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Prós: O hotel é muito bem localizado de uma beleza ímpar e com piscinas agradáveis e limpas que desembocam no lindo mar caribenho. Os funcionários são bem capacitados e gentis. A alimentação além de variada e muito bem preparada.

Contras: Poderia ter um cardápio impresso no quarto com o menu do restaurante 24 horas.

Prós: Fiquei agradecida por ter sido convidada a hospedar-me no Iberostar Prestigie. Minha reserva foi no Iberostar Cancún. Parabéns por tudo. Estou compartilhando com amigos para hospedarem-se nesse hotel! Gracias!! Foi maravilhosa !! Fiz parte da Convenção Suzuki das Américas!

Prós: Nice and helpful people, very good food (with one exception)

Contras: Slow elevators, horrible Japanese restaurant

Prós: Atendimento e educação dos funcionários

Contras: O bar da piscina estava fechado para reformas.

Prós: Tudo

Prós: Serviço, comida, localização e entretenimento

Prós: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Contras: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Prós: Very clean and up to date. Professional friendly staff.

Contras: I can't think of anything that we didn't like.

Prós: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Contras: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Prós: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Contras: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Prós: The staff

Contras: Outdated. Rooms sub par. Allow smoking

Prós: Riu Palace Peninsula is a classy hotel for all ages! The staff are all nice and attentive to your needs. They have good selections of food at the buffet restaurant. They have fun activities everyday (foam pool party is the best) unlimited food and drinks!

Contras: Not really an issue but this hotel is located 10-20 minutes aways from the heart and night life of cancun. You need to ride a bus ($1) if you want to just walk and visit the souvenir shops and the luxury lane/shops. Bus stop is 1-2 min walk from hotel.

Prós: The architect the people where so friendly and kind

Contras: No nothing at all

Prós: The staff was amazing!

Contras: Room was outdated and had a mold smell. Husband got food poisoning.

Prós: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Contras: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Prós: The waiters at the restaurant made it feel like home.

Contras: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Prós: The hotel was decorated nicely. The room was adequate as well.

Contras: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Prós: excelente lugar muy completo dispuesto a repetir la experiencia.

Prós: Tudo é top de linha.

Contras: A localização do quarto era horrível.

Prós: Tudo foi incrível!

Contras: Nossa pia sobre fluiu em nosso segundo quarto

Prós: Tudo foi além das nossas expectativas! Incrível! Um verdadeiro sonho! 100% recomendaria ele a alguém.

Prós: Ótima Suíte Júnior Bela praia Excelente equipe

Contras: Eu pensaria 2 x se estivesse viajando sozinho. Este hotel é mais para casais e famílias.

Prós: Boa comida

Contras: A equipe Darcel rude e muito pouco profissional

Contras: Férias vendas campo Club.

Prós: Adorei o hotel e os jardins. Praia perfeita. O serviço foi de primeira e atenderam todas as minhas necessidades. Tivemos um problema com o nosso quarto e resolveram isso em minutos. A comida é boa/ótima. Fiquei lá para um casamento com um grupo grande e nos divertimos muito sem nos preocupar com o mundo.

Prós: Comida, praia, hotel, funcionários atenciosos.

Contras: A governanta roubou US$ 100. Não ligue amigável nos quartos

Prós: O hotel era lindo. Tudo era tão limpo. Eles tinham um excelente serviço ao cliente. Eles antecipar suas necessidades e eles foram johnny no local. A equipe foi super amigável e muito feliz.

Contras: Nada a não gostaria.

Prós: As instalações eram boas.

Contras: Experiência terrível em geral. Trinquei meu dente com a comida do serviço de quarto e ninguém parecia se importar. A viagem toda foi um pesadelo.

Prós: Gostei de tudo, a proximidade do aeroporto, a equipe amigável, buffet de café da manhã organizado com muita variedade, restaurantes deliciosos para escolher em todas as noites e uma bela piscina com borda infinita

Prós: Melhor hotel em que já estive. Serviço de nível internacional. Definitivamente recomendo a qualquer um.

Contras: Tudo foi perfeito.

Prós: The employees were very nice and accommodating also very polite and helpful. The dinner on the beach was exceptional, the locations was amazing . Very nice and clean facilities. The resort was beautiful. The pool ,hot tub and the cabanas where awesome. Recreation staff where great. The pub and clubs were great. The bar staff needs a bartenders class.

Contras: The sales team asked us if we wanted to do a 90minute presentation for the hotel and we said no! Until the 4th day of our stay. But then they asked again so we decided to do it since it was only supposed to be only 90 mins and they offered us 2 massages for around 100 and a dinner on the beach. But when we met with the guy it turned into a badgering session of them trying to sell us a package for almost 70,000 and they kept changing the price to change our minds and it got real annoying and definitely a waste of our entire morning. We were with them for at-least 3 hrs telling them no! And they kept bringing in people who were trying to convince us to buy their offer. It was a ridiculous experience. They kept pushing and pushing and pushing. They definitely didn’t take no for an answer the first 30 times of us saying no! It was like a police interrogations and they were trying to get us to plead guilty. They started out nice and seem to have an attitude as we kept saying no! To their offer. But finally after being in a room full of people trying to sell their resorts we think we are leave and we are sat down with another person trying to sell us a lower price and act as though people have thousands of dollars lying around to give to them. It was so frustrating and is the reason I would never return . We will definitely stick to Sandals. The restaurants weren’t that good unless you were on there preferred level. The Italian restaurant was not very good nor was the stark house. They couldn’t cook a steak correctly at all. The only decent restaurant was the one on the beach. The pub was good and room service food was better than the restaurants. The dinner on the beach was exceptional, but unless you pay for it you will never know. They kept pushing their special wine. The complementary wine was horrible and their bartenders don’t know how to make drinks. The liquor choices where horrible.

Prós: Most everything

Contras: The temperature controls-it was too hot and it wouldn’t let us turn the thermostat down

Prós: Facilities, food (Dragon for dinner and market cafe for breakfast), beach, pools, and the staff!

Prós: Our stay at this hotel was faultless. Every need was catered too. We will be back soon

Prós: O café da manhã conta com uma enorme variedade, a cama é muito confortável e os funcionários extremamente simpáticos.

Contras: O Wifi muitas vezes não funcionava corretamente

Prós: Beautiful beach and view, good food at all of the restaurants, clean

Contras: Our last night there our whole room smelled like sewage

Prós: Being fairly close to everything we needed!

Contras: Some of the food choices

Prós: Upgraded room means better service

Contras: Restrictions on dinner based on your shoes

Prós: We loved our time here - very relaxing. I love that there are different pools - one for the day drinkers with music, one with activities, and one that is quiet for reading and swimming. There are more facilities/services than we even knew - a game room, and incredible shows (the burlesque was so good!). The food selection and quality is remarkable for an all-inclusive. They even have a lot of vegan options, labeled as such! Very impressed.

Contras: My only complaint was that they use a massive amount of small plastic water bottles. Sad anywhere but in a windy spot close to the ocean, especially sad and risky. Would love to see filtered water all over the resort for guests to refill reusable bottles.

Prós: Facilities, wide range of options to eat, drink ,etc. Nice pools and beautiful beach

Contras: We requested a double bed and we got 2 single beds. That wasn’t comfortable at all

Contras: I went there alone. I know it's usually a spot for couples, but when I went to one of the restaurants, I had a very unpleasant experience. As I walked into the restaurant, this male wait staff or manager or whoever said, "where is your husband?" and I said, "women don't need men to complete life." I don't need to explain myself why I'm traveling alone or when I'm going to get married.

Prós: Convenient access to the beautiful beach (thanks to mother nature) but all hotels on that side in the hotel zone also have this benefit. Friendly staff members at the 24-hour cafe who worked really hard. Clean common areas. Friendly entertaintment team.

Contras: Food at all of the restaurants were very mediocre and disappointing (we tried all of them), especially Dragons Oriental Dining. The food selection (and flavour) for the buffet breakfast and lunch at the Cafe Market were poor and below standard of a 5-star hotel. Limited restaurants during lunch time (only the buffet at Cafe Market, Sea Salt ala carte which had a very slow service and mediocre food, Barefoot Grill that had a self-serve selection of dry-looking hotdogs and hamburger patties, and a small pop up cart by the pool that offered fruits/drinks/snacks, and the 24h Cafe that only had small sandwiches/cakes/drinks). Those may sound a lot but think about the amount of guests that stay at the hotel and need to eat lunch! We always had to eat early/late to avoid the long lines. We waited for 2 hours for our in-room breakfast and the food was also very mediocre and bland (limited selection too). The Cafe Market is the only place that offers Mexican ala-carte dinner option (and to think that we are in Cancun, Mexico...). Sea Salt Restaurant is more of a Peruvian-inspired and it was also very mediocre when we were there for lunch. Most of the staff members were very indifferent and not attentive. Check-in and check-out front desks staff were unpleasant too (the ones that we had) Very small hotel space, we were expecting slightly bigger based on pictures. Mini bar doesn't have snacks and only have drinks. They sell the snacks (eg. Potato chips) at the souvenir store downstairs - we stayed at another all-inclusive hotel during our trip and the other hotel had snacks in the mini bar - shame on you, Secrets The Vine! Smelly (sewer-smell) in most of the hallways and inside Sea Salt restaurant. We expected more out of this property being a 5-star all-inclusive hotels.

Prós: A equipe foi muito simpática e atenciosa. Lindo resort.

Prós: Tudo é perfeito !!

Prós: Tudo foi perfeito, não faltava nada no hotel. Tinha todos os detalhes necessários. Que estadia excelente!

Prós: Bela vista da praia ao lado da piscina Quarto confortável com uma vista espectacular da piscina e praia Funcionários simpáticos!

Contras: Ótima comida se você adora frutos do mar. Se não, você talvez não goste das outras opções disponíveis. Precisam acrescentar tostadas ao cardápio de café da manhã!

Prós: Serviço maravilhoso! Praia muito limpa! comida muito boa! Ótimos quartos! Amamos a área "somente para adultos"! No geral, férias perfeitas!!

Contras: Nada que não tenha gostado!

Prós: Nós gostamos da comida boa e o serviço foi excelente

Contras: Não tinha um bar noturno, nem nada para fazer após as 21 h. Poucas opções de restaurantes para jantar

Prós: Melhor na strip

Prós: As massagens no spa foram incríveis!!

Prós: Comida e equipe boas

Contras: Quarto com duas camas separadas. Desconfortável

Prós: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

Contras: As necessidades a longo noite entretenimento horas.

Prós: As comodidades são fantásticas e a equipe é incrivelmente acolhedora. As refeições foram excelentes e cada pedido foi atendido prontamente e rapidamente. Eu recomendo este Hyatt!! O detalhe de ser exclusivo para adultos o torna único e torna o ambiente mais sereno e relaxante para adultos ou solteiros que querem relaxar e descontrair.

Prós: Everything!

Contras: It was perfect except some food service was a little slow but may have been to pace it out.

Prós: This hotel, location, beach, food, and staff were awesome. Everyone was friendly and helpful, especially the staff

Contras: Did not like the guy that played the wireless saxophone at the pool. This was the only thing about my entire stay that I did not like.

Prós: Great variety of food and beverages. Clean rooms. Staff are all very friendly.

Contras: Asian food can be better.

Prós: food was good, the beach and the swimming pool ,beverages are also very good.

Contras: when it rains the roof leaks many places. we odered one room service for breakfast and we put the plates in the magic box. we got to the room very late that evening and the staff recollect the plates like 1 or 2 am and make us awake. the sound was kind of noisy.

Prós: Tudo perfeito como sempre

Prós: Absolutamente tudo. As instalações são impecáveis, as opções de restaurante são surreais de gostosas, os drinks são maravilhosos e o staff é de uma cordialidade que chega constrange! Não tivemos que dar propina para nenhum garçom nos atender perfeitamente bem. Decoraram nossa suíte pela ocasião da lua de mel, nos trataram como reis. O melhor hotel que ficamos na nossa vida, com certeza.

Contras: Não há absolutamente nada a reclamar do hotel.

Prós: Right on the beach, staff is very helpful and attentive. Resturants are great! The cafe with the ice cream and all.kinds of different desserts was awesome! The rooms all have great views. The rooms are great to lounge around on the patio or swim up pool.

Prós: Hospedagem maravilhosa, escolhemos sem dúvidas o melhor local para passar nossa lua de mel! Magnífico!

Prós: Great selection of restaurants, staff are lovely, the hotel is simply stunning... a great get away!

Contras: Everything was excellent

Prós: Everything! Food, entertainment & the beautiful people!

Contras: Superb!!! There was absolutely nothing about this resort that I didn't like!!! I loved it & plan to return!!!

Prós: It is close to the airport and has great views of the ocean

Prós: O quartos são impecáveis, muito limpos, são limpos duas vezes por dia e as toalhas são trocadas duas vezes por dia. Os funcionários são muito bem treinados, muito destaque para o garçom "Victor", que fica sempre pela piscina e na praia, para o garçom "Julio" do restaurante ASIANA, nos trataram muito bem, destaque também para o senhor "Luiz" fica no restaurante "SPICY", muito atencioso e comunicativo.

Contras: Alguns garçons mudam o tratamento quando não solicitamos serviços adicionais, exemplo, Jantar com lagosta, vinhos da carta e etc, Tivemos uma experiencia ruim no restaurante "ASIANA" quando pedimos o Vinho da casa ao invés dos vinhos da carta, o garçom mudou o tratamento, fomos desprezados.

Prós: Os funcionários foram simpáticos e o serviço foi rápido, entregaram o serviço de quarto/delivery muito rápido. A piscina era boa, a praia era ótima, exceto por algumas algas. A massagem foi excelente, a melhor que eu tive em um longo tempo! A comida no buffet era boa, não experimentei nenhuma especialidade dos restaurantes. Adorei a cafeteria na praia que servia café e lanches. O café é muito bom, quente ou frio, nem precisa de açúcar. O sorvete é muito gostoso e suave, como um gelato.

Contras: O clube infantil precisa de uma área melhor e não é muito bom para crianças mais velhas. Meu filho de 6 anos não tinha muito o que fazer, só jogar videogames. Além das bebidas básicas, margaritas, rum, coca, podia ter bebidas melhores, tem bebidas melhores nos restaurantes.

Prós: Beach location

Contras: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Prós: Palace Resorts are always an enjoyable experience

Contras: No

Prós: Serviço excelente e incomparável. Uma atmosfera muito acolhedora e aconchegante.

Prós: Limpo Silencioso Localização

Contras: Spa não é do padrão 5 estrelas Opções limitadas no jantar

Prós: A recepção

Prós: Very clean, impeccable service. Updated. Classy environment. Comfortable elegant rooms with nespresso coffee maker and best selection of pillows. Roomy and well designed bathrooms. Great service at the beach. Best staff ever.

Contras: Achei a decoração muito pesada por ser um hotel de praia

Prós: Limpeza, localização e funcionários muito atenciosos.

Contras: Preços de comidas e bebidas muito elevados. Falta de recreação e animação na piscina.

Prós: All!

Contras: Nothing

Prós: The room is excellent, very comfort, clean and quiet. The gym center is very complete and the staff very attentive.

Contras: The service at the pool were not good: the staff was not kind and the orders took so long. The service at restaurant Fantini was very confused. The organization of the breakfast was also confused. Besides it, the place was full and noisy, an unpleasant place to have breakfast.

Prós: loved everything. lovely experience

Prós: Lugar lindo, fomos super bem tratados

Contras: Bebidas são caras

Contras: The quality of interior renovation is extremely poor. I never saw such bad quality of ritz carlton. We could not get breakfast because of the crowdedness and had to wait in the line for 40 minutes. Facilities and comfort are worst. Im feeling myself like in a 4 star hotel

Prós: Hotel is all we expected from the Ritz Carlton chain.

Contras: The structured abs pool.

Prós: Good and pleasant place to stay. Heated pools very very nice. Beach was amazing and very peaceful. Staff helpful. Rooms were very nice. Balcony facing the sea was very good. Room service also was perfect. I would recommend it to couples and families.

Prós: Quarto espaçoso e muito limpo

Prós: The room was very clean, so many food options, amenities, staff was very friendly, and beach location.

Contras: No

Prós: Estadia amigável all inclusive w 24 serviço de quarto hora

Contras: O fato de que fomos informados com vista para o mar mas não garantida ... o extra de 30 % cobrados para serviços com pontos resort

Prós: Comida, o spa e a piscina

Prós: The beach, pool, excellent food and gym.

Contras: Very busy, the rooms need upgrading.

Prós: Café da manhã excelentes Acomodações muito confortáveis

Contras: No último dia faltou água quente e não conseguimos usar a banheira

Prós: The ammenities are amazing, the food and snacks option are a plus!, the pool is big and cool and the beach area of the hotel is clean... The hospitality and kindness of all the staff is amazing.

Contras: There are some rooms that has an inner door which comunicates to the next room in case you are a group of people and you have 2 rooms.... If you are not traveling in a group and you get a room like that one, you will hear all the noise of the people in the other room. If you have a bad luck with your neighbour, you'll probably have a bad time.... Also, the hotel call to your room a lot of times, we received 3 to 4 calls daily, offering packages and stuff like that, that's anoying when you are taking rest or sleeping and get a call only for that

Prós: Um hotel padrão Hard Rock, com áreas exclusivas, dependendo do que contratou.

Contras: Nada.

Prós: Quarto com vista incrível, comida boa, ótima infraestrutura, funcionários educados e atenciosos. A praia em frente ao hotel é linda, com certeza voltaria mais vezes!

Contras: Nada

Prós: Was really good and we will come back

Contras: No have

Prós: Da beleza do mar, piscinas, em geral, são boas, quarto é legal, com a banheira ao lado da cama, bem como a roupa de cama é muito boa.

Contras: Quando chegamos oferecem um pacote pra gente, aí fazem perdermos 2 horas naquilo, algo inviável. Bebidas não são muito boas, são feitas de qualquer jeito, sem a qualidade que deveria ter pelo valor e nome que ostentam. Alguns funcionários só te atendem bem se vc ficar dando gorjeta, caso contrário, o atendimento é bem ruim.

Prós: Limpeza, funcionários , refeições

Contras: Poderia ter um bar aberto , até mais tarde ..é uma piscina aquecida

Prós: The hotel was lively and there were always things going on which kept it entertaining. The staff in the pool bar and entertainment staff were very good.

Contras: The hotel lacked a personal touch that would have made the experience much better. As an example, when we arrived to our room our mini bar was empty and i had to ask three times to get it replenished. Having to chase for this on arrival kind of ruined the first impressions. We also wanted to eat in the brazilian restaurant one night and were told that they were fully booked. The hotel was quite literally half empty and it was 9:30pm. They said they were expecting a few families but there is no way that it would have filled the restaurant, so we had to eat elsewhere. The lady wqs rude and did not offer us an alternative such as a seperate time or to wait and have a drink. She just told us that it was not possible. After we had eaten somewhere else i went back to check if it was full and it was literally empty. We were only 2 people so i really do not see the problem. It was just things like that which just put a downer on our trip.

Prós: Tudo!!!! Atendimentos em todos setores impecável, all inclusive realmente perfeito!!!! E próximo dos principais pontos e ao lado uma parada de ônibus na qual funciona muito em Cancún!!

Prós: - everything from food & drinks (unlimited), facilities, entertainment and the beach - wifi was strong and good - staff was friendly

Contras: - toilet in our room was a little dirty when we checked in, there was strands of hair on the floor from the previous guest and the floor was wet

Prós: The hotel’s staff was very friendly and accommodating. Dining options were amazing and the service was top notch. I loved being able to lounge beach side and have a waitress come by and take my drink order.

Contras: Definitely a party hotel. I paid to upgrade my room when I arrived for an ocean view, could hear people partying at all hours of the night. Do not recommend if you are looking for a strictly relaxing vacation. There are mosquitos on the property.