Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Queremos ressaltar que o excelente atendimento começa pelo pessoal que recebe nossas malas e vai até o mais simples funcionário que cuida da limpeza dos jardins ou piscina. É a segunda vez que fico neste hotel, sendo que na primeira foi com uma amiga. Poderiam renovar os pisos dos quartos. Item bastante importante são os preços cobrados por água, refrigerantes e outras coisas que ficam à disposição no apartameto que são extremanente caros se comparados com o custo destes nos restaurantes, lancherias e mercados que ficam nas proximidades.
A equipe mais mais simpática e prestativa que já conheci. Eles definitivamente fazer um esforço extra com um sorriso no rosto. A comida foi uma decepção, e as bebidas não eram as melhores. Talvez seja bom ter mais variedade e qualidade. Vocês poderiam oferecer um upgrade com tudo incluído para oferecer opções melhores. O upgrade com tudo incluído teria fitas com cores diferentes e preço mais alto.
Hotel muito confortável, à beira do mar. O quarto é bem amplo. O mar à frente do hotel não é muito calmo. O hotel fica um pouco afastado do centro turístico.
Ótimo serviço, o melhor que eu já tive Estou em uma clínica agora com todos os sintomas típicos do "México", mas a menos que seja de insetos desconhecidos no quarto, não é culpa deles de qualquer forma
A beleza do local Tudo é cobrado em separado por exemplo academia, internet... Acho que deveria fazer parte do custo da diaria.
Eu gostei da proximidade com as lojas. A variedade de restaurantes e serviços. Sem ar condicionado por 3 dias!!! Pedi inúmeras vezes! Eu tinha um bela vista para o estacionamento, serviço ao cliente terrível com reembolso depois que o upgrade falhou. Vazamento no quarto, cheiro de mofo no quarto. Essencialmente um quarto de motel.
Localização! Serviço - equipe extremamente atenciosa Praia - maravilhosa. Areia agradável, salva-vidas de plantão Piscina - adorável Lindo hotel. Faz jus às fotos. Você também pode visitar o resort-irmão em Playa del Carmen - lindo. Só não pegue o ônibus para ir pra lá! Eu alugaria um carro. Comida - não impressiona. A qualidade da cafeteria, com exceção de um excelente café da manhã e o restaurante italiano. As sobremesas não eram boas. Os serviços de spa tinha bom custo-benefício, mas faltava luxo. A equipe era simpática.
o fator all incluse serviçe, os horários das refeições, piscinas e bares. o barulho causado pelas pessoas a noite apos as 11 pm. pelo ecesso de ingestão d alcool.
Tudo o que você pode beber e comer. Os passeios oferecidos no hotel eram cerca de 20% mais caros do que reservando online
Áreas comuns, praia, simpatia dos funcionários, a vista do quarto, perto do shopping La Isla -
A comida não era boa, lugar poderia utilizar algumas actualizações
Funcionários atenciosos, sempre dispostos a atender pedidos especiais para tornar nossa viagem mais agradável, bela propriedade, o clima é PERFEITO em janeiro. Nunca me pareceu muito cheio, mesmo com o grupo de fim de semana lá. A companhia aérea cancelou o nosso voo e perdemos o primeiro dia de nossa viagem. Nós ligamos imediatamente para o hotel após descobrir isso, mas não quiseram reembolsar o nosso dinheiro por esse primeiro dia, mesmo com a prova do cancelamento do nosso voo. Nós tivemos que arcar com esse custo.
Vista deslumbrante da suite Serviço do hotel é precário e os drinks são servidos em copos da plasticos...nada haver com a proposta do hotel.
Bela vista da praia ao lado da piscina Quarto confortável com uma vista espectacular da piscina e praia Funcionários simpáticos! Ótima comida se você adora frutos do mar. Se não, você talvez não goste das outras opções disponíveis. Precisam acrescentar tostadas ao cardápio de café da manhã!
Greeted me with a cocktail at checkin. Everyone was so friendly. Best trip ever!! No complaints
The entertainment staff, food Beach had rocks
Everything. The rooms were great! very clean! the food was really good and more importantly the service was fantastic. excellent staff. Will definitely be back.
The hotel director... Allba We booked this for arrival on jan 5, 2016. Someone had booked it for arrival on jan 5 2015. Hotel was completely booked,. Waited two hrs for a dirty room. Next day put us in upgraded room and alba...hotel director tried to make amends.
There was a lot of options majority of people spoke English Very unsanitary I personally don't eat pork and they use the same fryers same thongs same plastic gloves. I'm allergic to milk at the Japanese resturant the desert had a mango cream as the wait staff 5 times does it consist milk the answer was no, lied
The room was very nice and great view So we seen about 3 roaches in our room and the food is not good with the exception of ' The steak house' which is the best one of them all. NO NIGHT LIFE!..I mean someone even complained about our music playing in our room which wasn't even loud..
The view was great. Reservations for the specialty restaurants were impossible if you wanted to see the sights outside of the resort. Because we went on excursions , we were only able to get into two of the specialty restaurants.
Best location and great property!!!! Two jacuzzi was waste. One outside balcony and one inside by bed .
Love location and cleanliness Food in all restaurants could have been better
A localização era ótima, a 5 minutos a pé da área do Coco Bongo mas ainda tranquila. O serviço foi perfeito, a equipe foi muito agradável e sempre nos perguntava se precisávamos de algo. A praia do hotel é incrível e muito confortável para ir à área da piscina. O quarto era perfeito, limpo, confortável. Água e café no quarto não deveriam ter custo extra.
Boas piscinas e acesso à praia Tudo custava extra, nada estava incluso, restrições de comida/bebida de fora
A equipe foi excelente, muito atenciosa e prestativa e a maioria bilíngue. Estávamos lá em março e o tempo estava ótimo, mas a praia fica na sombra logo no início da tarde. Tivemos que nos manter em movimento ao redor da piscina para ficar no sol. Felizmente o resort não estava cheio, por isso não foi um problema. Nós não comemos no buffet, mas pedimos do cardápio e a comida era muito boa.
Tudo nele era requintado !! Eu levei o meu marido para seu aniversário de 40 anos. O serviço foi perfeito em todos os sentidos. As pessoas são muito gentis e acolhedoras. O mar era lindo ... relaxante, perfeição total !! Nada !!
O serviço é perfeito.
Gostei de tudo, a proximidade do aeroporto, a equipe amigável, buffet de café da manhã organizado com muita variedade, restaurantes deliciosos para escolher em todas as noites e uma bela piscina com borda infinita
Moderno, limpo, e excelente serviço. Fui em Outubro e não estava muito cheio. O processo de check-in e ser forçado a ouvir um discurso de vendas.
Melhor hotel em que já estive. Serviço de nível internacional. Definitivamente recomendo a qualquer um. Tudo foi perfeito.
As instalações eram boas. Experiência terrível em geral. Trinquei meu dente com a comida do serviço de quarto e ninguém parecia se importar. A viagem toda foi um pesadelo.
Adorei este hotel. Equipe fantástica, muito simpática. Recomendo bastante!
O lugar era incrível. Todo mundo estava lá para ajudar e agradar aos hóspedes. Tivemos problemas com o quarto e o Irvin ajudou-nos muito. Ele foi capaz de resolver a nossa situação e ser super simpático a respeito disso o tempo todo. Fomos no fim de semana de férias de primavera, mas o hotel era bastante bom em pedir silêncio durante a noite, e por isso tivemos uma ótima noite de sono toda noite! O hotel em si é impressionante. Tem uma excelente praia, funcionários, piscina, super limpo, alimentos e bebidas. Eu fiquei lá por seis dias e adorei tudo!
Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.
I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time. The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag. The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
O conforto, a qualidade no atendimento, alimentacao. nada
Localização privilegiada, de frente para o mar azul do Caribe. Serviço all inclusive de 1a categoria, tanto no que se refere à comida, como às bebidas.
Amor equipe de entretenimento Gerente ubaldo de alimentos e bebidas foi incrível! Super resort limpo Vários chuveiros de hidromassagem o melhor!
Tudo! O hotel, as pessoas, a cidade... não , gostei de tudo, mas acho que a internet deveria ser gratuita
Gostei do atendimento e da limpeza do mesmo. Os funcionários são muito atenciosos e educados. Claro que não podemos esquecer da boa localização do mesmo e do conforto proporcionado. Bom...acerca do hotel não....mas o dia adicional(solicitado a longo tempo e confirmado pelo booking) que foi solicitado ao Booking não constava no hotel. Como esse dia adicional a mais solicitado não deu problemas a eles, conseguiram solucionar rapidamente (haviam quartos vagos, sendo que aceitaram o dia a mais).
As praias e a vista eram lindas A variedade e a qualidade dos alimentos deixou a desejar. Os garçons eram insistentes para ganhar gorjeta.
A maioria da equipe era muito amigável. Gostei que proibiam o fumo. Barulho, barulho, barulho à noite. Jovens adultos batendo portas, subindo e descendo halls, música alta - após repetidas chamadas à recepção e segurança - nada. A comida era medíocre.
Eu acho que pelo preço esta foi uma excelente escolha para um hotel all inclusive. Os buffets eram variados o suficiente para que eu sempre voltasse e o restaurante italiano era surpreendentemente bom.
Equipe simpática, hotel limpo O Wi-Fi era fraco
Omni Cancun Resort foi um dos lugares mais bonitos em que eu já fiquei. A equipe era muito prestativa e atenciosa. O nosso barman Orlando foi o melhor e muito divertido. Fedrico, Miguel, e Victor também cuidaram muito bem da gente nos restaurantes e bar. O resort oferece todos os tipos de eventos interativos que tornaram a estadia ainda melhor. Entre os shows ao vivo no jantar, as excursões e os eventos diários nas piscinas do resort, havia sempre algo para nos manter entretidos.
Reception floor was very nice with friendly staff. Pool area was even better than expected. Breakfast was excellent, so were bars and restaurants, too. Our room at 9th floor was slightly worn-out and not as clean as what we would have hoped for. Air-conditioning controls were not working properly (AC quite ok, though). The paintings and sculptures found in our room were a bit questionable, we'd find it better to put effort on some more relevant things. The staff at spa/gym a bit on the arrogant side, be sure to wear tennis shoes for gym..!
The rooms are very nice ............new modern. The staff were not at all helpfull.................very expensive and not at all good value.
Everything except weather... no
the friendliness of the staff which is not unusual for Mexico.the location of the hotel which was out of Punta Cancun. the quality of the overall hotel-construction is very poor. The specific Americans who were shouting so loud at 3-5am almost every night. The smell in the bathroom (moisture)
Very clean. High standard hotel. All the extras are expensive. People there try to be definitly too cool just to show their money.
There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good. Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.
All the hotel services were pretty good! Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers! The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
Pools Beach Service Beachfront Cabanas Staff was super polite and helpful Food was really good I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.
Os espetáculos de dança, som ao vivo, as comidas, os mexicanos que trabalham super educados, enfim tudo foi muito bom. Não no geral o hotel é muito bom.
Da comida, muito farta e com variedades. Os quartos, principalmente os banheiros, são antigos. Merecem reforma.
Eu conseguia ouvir tudo o que se passava no quarto ao lado. Os quartos tinha um cheiro de perfume muito forte. A mulher na recepção era rude. Não é o melhor serviço de atendimento ao cliente, mas ok para o preço.
Gostei do plano all inclusive.
the location is really safe to the point where you can walk 3.00 A.M w/o any trouble since there are about 20 taxis just right beside the hotel and there is no way in hell where to get robbed or beat up. Also, the location is the best bc because it is in the far north and it is only 2 mins walk to reach coco bongo. As well as it is right in the middle between activities, so you do not have to worry about any long distance trips. Also the beach is only a block or two away from the hotel. Nothing was unlikable even the design is much better than the pictures.
Nothing The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.
perfect location for cancun nightlife scene and transportation in hotel zone strange smell in room from the cleaning products, possibly used to cover up moldy smell
The hotel staff was very friendly and helpful- Sergio helped us book a catamaran trip that was a highlight of the trip! The pool has great views and Guillermo at the restaurant was the best. The rooms were a little Spartan but still nice. The windows did not open and sometimes the room was very cold.
Amazing Service! They were so kind and respectful.
- Staff was great - On-site restaurant was good - Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture. - Not far from bus station (10$ by taxi) - Free bottled water when they cleaned the room - Free safe in the room - WiFi wasn't fast, but it was nice to have! Netflix worked just fine. - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.
Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.
Pool tabe and bar in the lobby. Front desk staff were terrible. It took them almost an hour to check me in as they didn't have record of my reservation made through Kayak. So they had me sit in the lobby for 1 hour while tried to figure things out. On another instance, I called the front desk numerous times to request new bath towels and they never answered the phone or called back. So I had to go to the front desk in person to make the request. Room smelled like old wet clothes.
Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise. The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool. The pool table was also nice. It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.
As the other people have said the location is convient. I think it is more beatiful than the pictures. The window cann't open so the air is not fresh. and if there have a mirror in the room it would be perfect.
This guest did not leave comments about this hotel.
Very convenient, very clean, very good staff. Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
The resort was beautiful, very well maintained, clean inside and out. No not a thing.
Overall found all aspects of the hotel above standard, however morning coffee in the lobby would be a very nice feature, especially early morning while the husbands are waiting for their spouses to get ready.
Location & ambiance.
This guest did not leave comments about this hotel.
Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe. No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far. We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
The location of the hotel lies in the middle of the hotel zone, so it was easy and convenient to get around. The hotel staff do a great job of keeping the resort clean, they are constantly cleaning day and night. We were supposed to be given free Wi-Fi in room, however we were not, even though I had a printed ad of theirs. Also this resort expects their guests to make dinner reservations 48 hours prior to arrival, but they do not have this noted on their website.
All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view. Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.
Everything was so clean and everyone was so friendly. Did not like the food served in their restaurants. We ended eating outside the resort for dinners. Very disappointing.
The pools and beach. The room was beautiful but could have been cleaner. The fact that you had to reserve 4 out of the 5 restaurants 2 days in advance and wait in line for 30 to 60 minutes daily to be able to eat in those restaurants. No other hotels that we have previously stayed at in Cancun you had to do that.