hotéis em Cancún

Prós: Arquitetura

Prós: De tudo. O resort é maravilhoso, a decoração é lindíssima, funcionários muito amáveis, comida deliciosa.

Contras: O café da manhã poderia estar incluso na diária.

Prós: Design and location are special. Beginning from approaching to the entrance, there was very nice sequence. I stayed suite, room ceiling height is high, and there is nothing to interrupt ocean view. Site is very big, but you can approach everywhere using by cart.

Prós: Very stylish hotel, great restaurants and location but more importantly the staff is amazing always trying their best to make your stay the best they can

Prós: The Nizuc has the be the nicest hotel in cancun. The grounds are breathtaking with views to the sea from most rooms. The suites are incredible high ceilings beautifully decorated and very clean. The hotel also offers some of the best food I have ever had. But what really makes the whole experience is the staff, they are there to help at any moment and have made is feel so welcome and looked after. Their attention to detail and service is outstanding and left us wanting to return again and again.

Contras: everything is perfect here

Prós: Great and friendly staff, they take care of everything. Villa was sparkling clean. Good food from the room service

Contras: Nothing

Prós: The property is just perfect for family or couples. Has great restaurants and the facilities are great. Their Indochine Restaurant and Ramona restaurant serve exquisite meals that are flavorful and fulfilling. The service throughout the resort was exceptional.

Prós: this place was everything and more i was honestly shocked upon arrival

Contras: f

Prós: It was great experience with large beautiful room with ocean view and tinkling about every little thing. The staff were so generous and always ready to serve with a smile.

Contras: Every thing was perfect beside the location that far from bus station or downtown.

Prós: The staff and service was excellent. Also the property was beautiful and super clean!

Contras: The breakfast buffet is way over price. Lunch and dinner was excellent.

Prós: Nizuc is a calming and relaxing resort with unique and modern decoration, beautiful view. It’s best for a writer or journalist, couple on honeymoon or holding a wedding here. I have nothing to complain but more than my expectations. The staffs are so welcome, respectful and helpful. We have bought lots of artisan decoration and asked them for boxes. They brought them to our as we came back. Love the food at Nizuc Indochina restaurant. The beach side for adults only is nice but not on the family side however there is a pool with amazing view. You can do snorkeling at the property I guess.

Contras: If you’re looking for a place to have fun and crazy party, this is not the place.

Prós: Everyone was beyond friendly and aim to please. Also met some great people at the resort.

Contras: Nothing

Prós: Instalações muito confortáveis

Prós: Tudo

Contras: Isso mesmo que eu recebi um e-mail de confirmação de caiaque que minha reserva não estava em nenhum lugar em seu sistema. Faz-me não querer usar o kayak anymore. Eu estava chateada por ele.

Prós: A comida e o serviço

Contras: Foi reservado como de frente para o mar. Me deu a vista parcial para o mar. Caso contrário não é uma coisa ruim a dizer

Prós: serviço excelente, restaurantes ótimos, especialmente o francês. as Opções no hotel são muito bons e por isso só aproveitamos tudo o que nos ofereceram. Tínhamos tudo a nossa disposição.

Contras: tudo excelente

Prós: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.

Prós: Everything is great

Contras: Nothing

Prós: Tudo nos mínimos detalhes, com muita atenção. O quarto é muito confortável e bom gosto.

Contras: Gostei de tudo!

Prós: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.

Contras: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.

Prós: Tudo, funcionários, limpeza, conforto, instalações e localização

Prós: Excelente hotel, com muito luxo. Comida boa, principalmente o cafe da manhã e o restaurante principal no almoço. Com exceção do restaurante japonês, no jantar, os demais não me surpreenderam. No geral, vale a pena sim se hospedar nele.

Prós: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!

Contras: Nothing. There was not a single complaint.

Prós: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.

Contras: I liked everything!!

Prós: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing

Contras: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music

Prós: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.

Contras: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.

Prós: Rooms were great. Staff super friendly and attentive.

Contras: Food was underwhelming for the cost to stay.

Prós: Bela piscina, bela praia, equipe muito simpática e talentosa, a comida era ótima, as bebidas eram ótimas.

Contras: Sem opções de álcool na prateleira superior.

Prós: Show at night was fantastic!

Contras: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Prós: Friendliness of staff/drinks/food/beach/pools

Contras: Some things weren’t fixed soon/had to report several times.

Prós: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Contras: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Prós: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Contras: The front desk staff they don't have empathy.

Prós: the Swiming pools are good. Staff in swimming pools are good.

Contras: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Prós: Some of the staff people were very nice.

Contras: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Prós: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Contras: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Prós: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Contras: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Prós: O hotel é muito bem localizado de uma beleza ímpar e com piscinas agradáveis e limpas que desembocam no lindo mar caribenho. Os funcionários são bem capacitados e gentis. A alimentação além de variada e muito bem preparada.

Contras: Poderia ter um cardápio impresso no quarto com o menu do restaurante 24 horas.

Prós: Everything!

Contras: Loved it all

Prós: Fiquei agradecida por ter sido convidada a hospedar-me no Iberostar Prestigie. Minha reserva foi no Iberostar Cancún. Parabéns por tudo. Estou compartilhando com amigos para hospedarem-se nesse hotel! Gracias!! Foi maravilhosa !! Fiz parte da Convenção Suzuki das Américas!

Prós: Atendimento e educação dos funcionários

Contras: O bar da piscina estava fechado para reformas.

Prós: Tudo

Prós: Serviço, comida, localização e entretenimento

Prós: The hotel was beautiful and the location was perfect!

Prós: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Contras: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Prós: Very clean and up to date. Professional friendly staff.

Contras: I can't think of anything that we didn't like.

Prós: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Contras: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Prós: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Contras: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Prós: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Contras: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Prós: The staff

Contras: Outdated. Rooms sub par. Allow smoking

Prós: The architect the people where so friendly and kind

Contras: No nothing at all

Prós: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Contras: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Prós: The waiters at the restaurant made it feel like home.

Contras: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Prós: The hotel was decorated nicely. The room was adequate as well.

Contras: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Prós: excelente lugar muy completo dispuesto a repetir la experiencia.

Prós: Boa piscina e bares. Quartos de conforto. Perto da praia.

Contras: Dicas equipe sempre wabt. Os quartos não são limpos. Nada a fazer à noite. Não colocar o suficiente alocohol nas bebidas. Baixa variaty de alimentos.

Prós: A comida era incrível

Contras: Tempo compartilham vendedor são irritante

Prós: A equipe mais mais simpática e prestativa que já conheci. Eles definitivamente fazer um esforço extra com um sorriso no rosto.

Contras: A comida foi uma decepção, e as bebidas não eram as melhores. Talvez seja bom ter mais variedade e qualidade. Vocês poderiam oferecer um upgrade com tudo incluído para oferecer opções melhores. O upgrade com tudo incluído teria fitas com cores diferentes e preço mais alto.

Prós: Ótimo serviço, o melhor que eu já tive

Contras: Estou em uma clínica agora com todos os sintomas típicos do "México", mas a menos que seja de insetos desconhecidos no quarto, não é culpa deles de qualquer forma

Prós: A comida era ótima bem como a localização. Excelentes serviços em todo o hotel.

Contras: As camas não eram muito confortáveis

Prós: Por beach, bebidas gratuitas

Contras: A equipe foi rude. Quartos e restaurantes foram quentes e abafado. O serviço de atendimento ao cliente foi pobre.

Prós: Funcionários prestativos e atenciosos. Vale cada centavo.

Prós: Staff is friendly, and accommodating! The resort is beautiful and offers a wide variety of activities and food.

Contras: Music selection

Prós: Every thing is perfect Just pool is not clean

Prós: Very nice and huge room

Contras: Always humid

Contras: We were not informed about the contruction works between the pool and the beach which were obnoxiously loud. Didnt help that there was loud music playing at the pool area incessantly during the day.

Prós: We stayed there for 5 nights for our honeymoon. We really loved the food. There were tons of options to go with. And also staff was really kind. They also made couple of surprises for a honeymoon couple.

Contras: The sea had a bit too much seaweed in the first couple of days but we then swam.

Prós: Tudo

Contras: Amenidades

Prós: We celebrated our honeymoon here around first week of September. We selected this resort because they have a turtle conservation project (they look after the turtle eggs) within the property- which is really a plus point for us. We managed to relax and unwind during our stay here. Whenever we wanted to do some activities, the resort had some activities lined up for their guest- so we were not bored at all even if we stayed 3 straight days at the resort. The personal touches they offer, even without requesting, such as they gave us a "See you soon" cake on our last night's stay. It was really heartwarming! We didn't tell them we were leaving the next day. The service was outstanding. The resort staff were really making sure that the hotel lives up to its standards. We noticed hardwork the staff in the background- those cleaning the sun beds or those cleaning the escalators in the morning needed some praise as well. We are sure there are other staff in the background who makes sure the cleanliness of the resort is well maintained. Kudos to all the staff! The food was excellent as well! I have never felt so full in my life. Great variety of food and drink choices. Yes there is an ongoing works near the pool, hence the loud music to cover the drilling noises. But it didn't bother us. We were busy swimming, sun-bathing and eating by the pool. And oh, the beach was gorgeous! White sand and immaculate blue beach.

Contras: One thing though, we only stayed for less than a week and we did not get the chance to book to their steak house restaurant as it is always full. Would it be possible to be more flexible with this? We wanted to try it in our last few days but we were turned down. We told them that on certain day we were out and couldn't reserve on the dedicated time (2-3PM) but asked if they can accommodate us some other time. There should be something that could check if a guest has tried the restaurant during their stay. I am sure other guests are able to eat there more than once during their stay. Another reason for the 9 score was due to the fact that our toiletries was not topped up regularly. On our first day, we were inside the room when our room was supposed to get cleaned. So we asked the housekeeper to go back. Yes, he cleaned the room but didn't supply us with shampoo and soap, etc. We have to ring the operator to request for extra supply after realising the next day that we do not have enough toiletries. The staff took 30-45 mins. to deliver it to our room. As we were keen to get moving on our second day, my husband has to go down to the reception to request for toiletries again. Not realising that it has been delivered. A minor mishap, but better communication among staff will help improve this.

Prós: The food quality and variety were great. Every restaurant gave us a special dessert when we told them we were celebrating our anniversary. The staff was so incredible and beyond accommodating. The pools were really nice and warm! Everything overall was awesome.

Contras: The pools close at 8pm, which is a tad early, but that's when the sun set so I understand. Also, a few a the bars (including the swim up bar) were all closed for construction.

Prós: People, people, and people. They are very hospitable, always smiling and go the extra mile. I felt pampered.

Contras: There was construction in the property that was noisy and inconvenient to go around. Also, lack of availability of affordable taxis that take credit cards too. Paid $250 USD for a trip to a theme park and back.

Prós: The hotel has a good location. The excellent service and the super nice and attentive employees made us feel really special. The food was really good and the entertainment group did a very good job. The combination of these three pros made us to avoid the cons and really consider to go back in the future. Hope they decide to do some upgrades to the rooms, the theater and the swimming pool pretty soon.

Contras: We never imagine that, as soon as we arrived, they are going to schedule an appointment for selling a membership. We understood that we just booked a vacations in a regular hotel. In addition, the room was little bit smaller than spected. We didn’t like the bathroom set up at all (not much privacy) because it just have a shower with a door and another little room for the toilet. Also the room and also the theater has a kind of mold and old stuff odor.

Prós: Where to begin, exceptional stay here at the fiesta Americana CONDESA Cancun. From the moment we checked in to the moment we left the staff were impeccable and made us feel so welcome during our stay. Restaurant wise the Mexican was probably our favourite Restaurant. The pool is really good and the entertainment is there playing songs all day. The swim up bar is quality! If you want a beach day it's literally just off the hotel..whitest of sand. Overall my partner and i had a great time here celebrating our engagement

Contras: Nothing

Prós: Tudo é top de linha.

Contras: A localização do quarto era horrível.

Prós: Tudo foi incrível!

Contras: Nossa pia sobre fluiu em nosso segundo quarto

Prós: Tudo foi além das nossas expectativas! Incrível! Um verdadeiro sonho! 100% recomendaria ele a alguém.

Prós: Ótima Suíte Júnior Bela praia Excelente equipe

Contras: Eu pensaria 2 x se estivesse viajando sozinho. Este hotel é mais para casais e famílias.

Prós: Boa comida

Contras: A equipe Darcel rude e muito pouco profissional

Contras: Férias vendas campo Club.

Prós: Adorei o hotel e os jardins. Praia perfeita. O serviço foi de primeira e atenderam todas as minhas necessidades. Tivemos um problema com o nosso quarto e resolveram isso em minutos. A comida é boa/ótima. Fiquei lá para um casamento com um grupo grande e nos divertimos muito sem nos preocupar com o mundo.

Prós: Comida, praia, hotel, funcionários atenciosos.

Contras: A governanta roubou US$ 100. Não ligue amigável nos quartos

Prós: O hotel era lindo. Tudo era tão limpo. Eles tinham um excelente serviço ao cliente. Eles antecipar suas necessidades e eles foram johnny no local. A equipe foi super amigável e muito feliz.

Contras: Nada a não gostaria.

Prós: As instalações eram boas.

Contras: Experiência terrível em geral. Trinquei meu dente com a comida do serviço de quarto e ninguém parecia se importar. A viagem toda foi um pesadelo.

Prós: Gostei de tudo, a proximidade do aeroporto, a equipe amigável, buffet de café da manhã organizado com muita variedade, restaurantes deliciosos para escolher em todas as noites e uma bela piscina com borda infinita

Prós: Melhor hotel em que já estive. Serviço de nível internacional. Definitivamente recomendo a qualquer um.

Contras: Tudo foi perfeito.

Prós: The customer service (the people) were very friendly. The food was amazing. We felt very safe.

Contras: The Dragon restaurant in the hotel.

Prós: Beautiful place and friendly staff.. EXCELLENT ..

Prós: Hotel staff very friendly, the room very comfortable, good food quality and high variety of beverages! In overall, exceeded my expectations.

Contras: The beach was dirty with sargaco

Prós: Being fairly close to everything we needed!

Contras: Some of the food choices

Prós: Upgraded room means better service

Contras: Restrictions on dinner based on your shoes

Prós: The room

Contras: If you are looking for good service and good food and drinks, don't come to this hotel. The staff is rude, the food and drinks have a very low quality.

Prós: It was beautiful, great service.

Contras: Nothing

Prós: I liked how attentive all the staff was to everything. Whatever we needed they were already on top of it. The food everywhere was so good, as well as all the drinks.

Contras: No complaints!

Prós: The property by far was one of the cleanest well maintained resorts I have ever stayed at. The customer service from the staff was beyond amazing. I stayed in a preferred Junior Suite Room on the 24th floor, the views were amazing. Loved the resort so much I’ve actually already booked to come back next year.

Contras: Honestly can’t think of anything bad about the property.

Prós: Very nice hotel, great staff and amenities.

Contras: The food can definitely use improvement

Prós: Gorgeous resort with good food and good service. It's a luxury all-inclusive resort.

Contras: Glass stall bathrooms in the rooms offered no privacy. Also, the poolside entertainment was sporadic. Would be better if music was played at just one of the 4 pools theoughout the day.

Prós: The master suite was AMAZING!! Got a complimentary upgrade for our honeymoon and the whole experience was just perfect..

Prós: A equipe foi muito simpática e atenciosa. Lindo resort.

Prós: Tudo é perfeito !!

Prós: Tudo foi perfeito, não faltava nada no hotel. Tinha todos os detalhes necessários. Que estadia excelente!

Prós: Bela vista da praia ao lado da piscina Quarto confortável com uma vista espectacular da piscina e praia Funcionários simpáticos!

Contras: Ótima comida se você adora frutos do mar. Se não, você talvez não goste das outras opções disponíveis. Precisam acrescentar tostadas ao cardápio de café da manhã!

Prós: Serviço maravilhoso! Praia muito limpa! comida muito boa! Ótimos quartos! Amamos a área "somente para adultos"! No geral, férias perfeitas!!

Contras: Nada que não tenha gostado!

Prós: Nós gostamos da comida boa e o serviço foi excelente

Contras: Não tinha um bar noturno, nem nada para fazer após as 21 h. Poucas opções de restaurantes para jantar

Prós: Melhor na strip

Prós: As massagens no spa foram incríveis!!

Prós: Comida e equipe boas

Contras: Quarto com duas camas separadas. Desconfortável

Prós: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

Contras: As necessidades a longo noite entretenimento horas.

Prós: As comodidades são fantásticas e a equipe é incrivelmente acolhedora. As refeições foram excelentes e cada pedido foi atendido prontamente e rapidamente. Eu recomendo este Hyatt!! O detalhe de ser exclusivo para adultos o torna único e torna o ambiente mais sereno e relaxante para adultos ou solteiros que querem relaxar e descontrair.

Prós: Impeccable staff, great food. Best hotel on the coast. Alcohol tasted great, wait for food was never long and the variety is amaZing.

Prós: Top resort We stayed in the presidential suit and it was unbelievably. The room was huge, amazing view, amazing bar 5 restaurants , we tried all off them and all are excellent. My preferred one was the asian. The bars are amazing, good selection. Above all is the service: 2nd to none. Anything you need, All with a smile, efficiently, quickly, you even get your sunglasses cleaned!!! We had the best time.

Contras: Nothing

Prós: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.

Contras: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .

Prós: Everything

Prós: Everything. The staff are so attentive and lovely. Food was incredible. The entire hotel is immaculate. Entertainment was great. Couldnt recommend more.

Contras: Nothing. It was perfect.

Prós: The rest TOTALLY FINE 100% NEW SPA AMAZING

Contras: Elevator BAD

Prós: De tudo!!! Quarto confortavel, com ar condicionado muito bom, banheira espaçosa, vista linda para a praia, chuveiro maravilhoso! Muito espaçoso o quarto!!

Prós: There is a Japanese staff. You can go anywhere wo a wallet in the hotel. Spa is fantastic.

Contras: Some of the food is not good. There is no choice about alcohol beverage.

Prós: I loved the food, activities and scenery. The staff was really friendly the whole time and we never had any issues.

Contras: Smokers everywhere- blowing it in your face. The hotel should have a policy about this and designate areas if people must smoke. There are areas I saw but i feel like people should not be able to smoke on the beach, or in the areas where everyone gathers for night time activities. Made my head hurt.

Prós: Staff are so helpful and really look after you. The facilities are very clean and the hotel is located in a great area. The beach is really nice and well maintained. The food in all the restaurants is really good.

Contras: The room we were staying in originally wasn’t to our liking. We upgraded to a new room for an additional $80 per night and the new room was perfect. It was a recently refurbished room and really well laid out and spacious. Bit disappointed to not have a few more drinks in the mini bar and expected to have spirits in the room which we didn’t?!

Prós: The variety of food and drinks available were excellent The service by the waiters and bartender was impeccable. Our rooms and facilities was well maintained .

Contras: Constant upselling, do you want to rent a cabana, do you want to book a massage, do you want to schedule an excursion?? All day every day upselling.

Prós: Limpeza conforto

Contras: Gostei d tudo, somente a cerveja estava sempre quente, champanhe quente e não tão boa. O resto estava muito bom

Prós: Belíssima propriedade, comida deliciosa, excelente localização. Recomendo!

Contras: A equipe é agressivo a vender outros produtos

Prós: A comida não era boa, lugar poderia utilizar algumas actualizações

Prós: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!

Contras: Only 1 breakfast restaurant choice

Contras: Food

Prós: Amei o local, a limpeza, os restaurantes são muito bons! Os instrutores Alejandra e Heberth foram muito prestativos durante as atividades! Jorge sempre muito simpático e falando em português! Resort maravilhoso!

Prós: Localização, sem dúvida.

Contras: Comprei um apto com vista para o mar, Descobri que era parcial (na verdade, quase nenhuma). Tive que pagar + $600 para ter a vista q esperava. Problemas no quarto de manutenção. Paguei clube que não tem NADA, falta alimentação, atendimento.

Prós: The staff are all very friendly, pools are fantastic, free foot massage with cabana was very relaxing, love the spa-like aroma throughout

Contras: Schedule of events and restaurant options not always accurate

Prós: café maravilhoso, atendimento ótimo

Contras: nada, tudo foi excelente

Prós: Comida muito saborosa.

Prós: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)

Contras: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .

Prós: There was beautiful view to the ocean, nice beach and pool area, nice sunny weather. there are many possibility to have an excursion (snorkeling, maya ruins, etc).

Prós: -*** Staff are kind, except the ones who are trying to sell you extra vacation packages -*** Pool was nice and relaxing

Contras: -*** They try to sell you vacation packages. Several times we went to the lobby to ask general questions about tours, restaurants, etc, but they told us we have to participate in a 45 minutes Sales event during our stay. This is awful for a 5 star hotel that every time guests are asking concierge related questions, they force us to sit in 45 minute presentation regarding some sort of vacation property Sales event. This has to change!!!!! (we were even scared to go to lobby to ask more questions because if they find you, they will not let you go at all. -*** Not much variation in food, restaurants on site are mostly closed due to their schedule or repair. -*** Restaurant schedule they gave us was different than actual schedule. -*** Rooms are so noisy and walls are thin. You can hear conversations of the next door room. -*** Shower would be very low pressure, sometimes you have to wait a few minutes for the water to come back up.

Prós: Hotel excepcional, com ótimas piscinas e restaurantes, com tudo incluso.

Contras: Nada.

Prós: Never thought that this hotel will be so good! Italian, Japanese, Mexican and allot more food! The variety is big. You will not get hungry. 24 hours room service works fine. Room + hotel is very clean! They cleaned my room 2-3 times a day! Wifi is great!

Contras: Nothing

Prós: Tudo foi ótimo. A equipe incrível. Comida incrível. Serviço Incrível

Contras: Piscina e praia de entrada cheira Tapete molhado.

Contras: Eu tenho descriminated

Prós: Serviço foi muito bom

Prós: Ambiente global, funcionários simpáticos, ótima localização.

Contras: Nenhum

Prós: Best hotel I have ever stayed in, and I travel a lot. Discrete luxury is the theme of hotel decoration, management and service. The rooms are spacious and bright, beds and pillows very comfortable. Bathrooms are no less than decadent, special mention to motion-detection peripheral lighting. The service level is extraordinary, everyone goes above and beyond the required, this place is very well organised and managed. Suitable for both rest and work.

Contras: Despite many restaurants, there was little Mexican food available (other than TexMex), and few lunch places.

Prós: Clean, spacious and modern

Prós: Loved the pool and jaccuzi. Great buffet breakfast. Lovely hotel and nice staff.

Prós: Safety Clean Food The pool Room is very well decorated We relaxed a lot , love this hotel !

Contras: Nothing , thank you Marriott

Prós: Everyone at the hotel ( front desk, cleaning staff, and waiters) made me feel at home and made my stay in Cancun a great experience! I will definitely be staying at the JW next time I come back to Cancun!

Prós: We had a delightful stay at this place, everything is just perfect, from the location, the beach, pools and staff is extremely friendly and very helpful.

Prós: First time visiting since rooms were remodeled. Like the new rooms, location still great and staff still very professional and friendly.

Contras: Need to remodel/refurbish pool area and elevators. Why skimp on these important parts of your hotel?

Prós: Area da piscina

Prós: Classy, staff was professional and friendly, food was delicious..also 150 flavors of margarita!

Contras: nothing

Prós: Everything

Prós: Just perfect and even better if you book the Club 91 package

Contras: Nothing

Prós: Excellent breakfast and the accommodations superb thanks

Contras: Longer stay

Prós: Serviço excelente e incomparável. Uma atmosfera muito acolhedora e aconchegante.

Prós: Limpo Silencioso Localização

Contras: Spa não é do padrão 5 estrelas Opções limitadas no jantar

Prós: A recepção

Prós: The staff was so friendly and helpful. The hotel is beautiful and the food delicious. Will definitely be coming back!

Prós: Breakfast excellent. All facilities and services- Excellent! Hospitality- most Excellent! If ever I get married, I'm coming right back for a 2 week stay!

Contras: None. Keep up the good work!

Prós: Limpeza, localização e funcionários muito atenciosos.

Contras: Preços de comidas e bebidas muito elevados. Falta de recreação e animação na piscina.

Prós: Old fashion hospitality. From the desk,staff on arrival colette and others at check,in. Through out stay and checkout. The entire,stay throughout

Contras: The loud lounge entertainment Good. Singer. But crasy loud that we decided not to have a night cap

Prós: loved everything. lovely experience

Prós: Lugar lindo, fomos super bem tratados

Contras: Bebidas são caras

Prós: Excellent service. Everyone one was friendly and attentive.

Contras: There were a lot of seaweed on the shore. Aside from that everything was perfect.

Prós: Everything was wonderful

Contras: I was given one room in the third floor and there were bugs coming from the balcony. I was moved to a room in the 4th floor but there was a bad smell coming from the AC.

Prós: The whole team are the kindest and attention people that I had ever seen in a luxury hotel

Contras: Nothing. It was absolutely perfect.

Prós: Every thing really . The location , the rooms , the cleanliness , the service , the dedicated staff especially at the beach and pool areas , the comfort and the ambiance in general .

Contras: Claiming that the hotel is crowded ,They tried to give me lower floors room though I did not book the lower floors ! I was upset at the beginning as I do not like the noise from the pool but they immediately moved me to the 7the and 5th floors . Seaweed was not a problem at all during our stay as the hotel was taking a great care in cleaning the beaches regularly and the problem was minimal that it didn’t affect our swimming or beach activities .

Prós: The hotel has a very nice breakfast. It is right on the beach. Great location. Two outdoor pools. Cabanas on the beach and attentive wait staff.

Prós: I felt house keeping and cleanliness was excellent Concierge was very informative The hotel was luxury

Prós: Os funcionários foram simpáticos e o serviço foi rápido, entregaram o serviço de quarto/delivery muito rápido. A piscina era boa, a praia era ótima, exceto por algumas algas. A massagem foi excelente, a melhor que eu tive em um longo tempo! A comida no buffet era boa, não experimentei nenhuma especialidade dos restaurantes. Adorei a cafeteria na praia que servia café e lanches. O café é muito bom, quente ou frio, nem precisa de açúcar. O sorvete é muito gostoso e suave, como um gelato.

Contras: O clube infantil precisa de uma área melhor e não é muito bom para crianças mais velhas. Meu filho de 6 anos não tinha muito o que fazer, só jogar videogames. Além das bebidas básicas, margaritas, rum, coca, podia ter bebidas melhores, tem bebidas melhores nos restaurantes.

Prós: Beach location

Contras: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Prós: The Room was great! Beds were super comfortable. The kids loved the little kids center. Beach was clean and beautiful!! And the scents in the lobby is sooooo wonderful, I just loved walking through the doors.

Contras: This was our first vaca with our kids (9,6). We typically stay at the Sun Palace (kid free) so the difference there was obvious. The restaurants were so busy that the wait time would be over an hour. So we ended up eating room service just about every meal except breakfast.

Prós: Beach.

Contras: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.

Prós: Palace Resorts are always an enjoyable experience

Contras: No

Prós: Cama bastante macia e confortável, ótima vista para o mar, tudo muito limpo e organizado.

Prós: My stay here was way beyond my expectations. Since I was a kid I wanted to stay in this hotel because it was appearing in some telenovelas that were widely popular in my country. I had amazing experience, everything was spectacular, from check in to rooms, food, view.

Prós: Funcionários atenciosos, educados e prestativos, sistema all inclusive bom, com bebidas de qualidade, a localização é boa, a praia é ótima, com boas instalações, porém o mar é agitado, principalmente para crianças, as piscinas são ótimas, limpas e grandes. Restaurantes com muitas opções no menu e boa qualidade. Os quartos são grandes e confortáveis.

Contras: Os restaurantes temáticos deixam a desejar na decoração, então não são bem temáticos, o “brasileiro e argentino” de carnes, estão muito longe do nosso churrasco, muito mesmo, o pior disparado, os demais são legais. Ficamos com a impressão de que há poucos funcionários, eles se desdobram para dar um bom atendimento, principalmente os garçons. As apresentações a noite deixam a desejar, não há lugar apropriado, sem conforto (poucas cadeiras) e elas ocorrem ao redor da piscina, ficam longe do público (aqui a nota seria 5).

Prós: The royal service is amazing. Was perfect

Prós: The staff was great!

Contras: That our room didn’t have a jacuzzi tub

Prós: O quarto é excelente e o atendimento dos funcionários e muito simpático e cordial. O Royal service com disponibilidade de um mordomo é uma excelente opção para quem quer comodidade total. Amenidades do quarto e Mini bar muito bons. O cappuccino de feijão do restaurante mexicano Mole é delicioso. Destaque especial para a mordomo Rossana, a melhor mordomo que qualquer hóspede pode ter. Todos os garçons e bartender são atenciosos e cordiais. O garçom Gabriel e cozinheiro Bartolo fizeram do nosso último jantar uma comemoração mais que especial, nos serviram uma sobremesa surpreendente. O show "girl power" no Avenue Bar foi muito bom, o melhor show de todos. Por fim, a praia é maravilhosa!!!

Contras: O lounge do royal service estava em obra e montaram um espaço pequeno e improvisado para oferecer o serviço. Porém a oferta de alimentos e bebidas neste espaço improvisado foi aquém do padrão. As opções eram as mesmas diariamente. Bebidas (drinks e sucos) com sabor artificial. Pouca opção de canais em inglês. Não há uma campainha no quarto. Poderia ter mais sinalização pelos corredores, para facilitar o acesso às áreas. Não há Bali beds na praia, e isto é uma comodidade que quem paga caro quer ter. O restaurante informal Lá Palapa é muito bom pois aproveita a vista para a praia, e a comida e de boa qualidade, porém nota-se uma certa despadronizacao no preparo dos pratos; um dia e servido de um jeito, no dia seguinte de outro. Faltou música nos ambientes do Royal service.

Prós: Hotel top

Contras: Café da manhã poderia começar mais cedo. Para suprir esse problema, devido ao horário dos passeios, acabei pedindo para entregar no quarto o café quase todos os dias

Prós: Estadia amigável all inclusive w 24 serviço de quarto hora

Contras: O fato de que fomos informados com vista para o mar mas não garantida ... o extra de 30 % cobrados para serviços com pontos resort

Prós: Comida, o spa e a piscina

Prós: Absolutamente impecável.

Contras: Nada.

Prós: Em frente o mar.

Contras: Barulho. Limpeza. Falta de estrutura pra criança. Atendimento ressalvada poucas exceções.

Prós: Fartura na aimentacao

Contras: Piscina mar

Prós: Everyone and everything about the hard rock Cancún is amazing

Contras: N/A

Prós: Easy access everywhere...Alex from Rock Royalty was our assistance and he was the best!!!

Contras: The bathrooms next to the Zen restaurant during the evening were filthy every night. The pool area could use a third bartender; they were super busy and the drinks were crappy from time to time.

Prós: Muito bom o café da manhã dos três restaurantes. Boa diversidade de pães, sucos e salgados.

Prós: Vista para o mar e cama super confortável.

Contras: Andar no piso térreo é barulhento, pedi para mudar para um mais alto e fui atendido.

Prós: Da limpeza

Contras: Atendimento dos funcionários, enganação de turistas. O único dia que almocei aqui passei mal pois a comida estava mal conservada. Intoxicação alimentar por comida mal armazenado.

Prós: Very clean, excellent details! We spend a real good time there,the staff is committed to making us have fun!

Prós: Everything was so good all things were good best place ever

Contras: If the ride was cheaper or free to go to and from the airport

Prós: Pontos positivos: conforto, serviços e entreterimento.

Contras: Pontos negativos. Algumas áreas somente para sócios e alimentação fica a desejar para o padrão e preço do hotel.

Prós: Quiero un habitacion 9-26 through 10/6 2019

Contras: Quiero un habitacion 9-26 through 10/6 2019

Prós: Having a positive staff all around really makes the whole experience enjoyable. Everyone was so accommodating, welcoming and very polite. The ocean was SO blue ive never seen anything like it! The food was delicious as well! And we loved our ocean view from our floor

Contras: Im a night owl so there wasn’t much to do at the resort past dinner time. However it’s a quick bus ride down the street to all the bars and clubs! So our location was great

Prós: Amamos o quarto, piscinas e a praia.

Contras: Não há nada que desabone a hospedagem.

Prós: Our room overlooking the beach was just gorgeous - spacious, comfortable, clean, amazing huge balcony.....I could go on and on. We loved our stay here, it was our first time in Cancun and we definitely will be coming back for more. Great location, staff that go over and above all expectations - special mention of Marcelo Marquez Lopez for exceptional service, diverse food options to cater for all and delicious cocktails. Loved this place and it made 5 nights feel way too short!

Contras: The only small complaint we had over our 5 night stay was that our WiFi started acting up and being very patchy. They came to reboot it but it wasn’t much help.

Prós: É um Hotel 5 estrelas, portanto as expectativas foram atendidas, até nos surpreendeu a qualidade dos restaurantes, é possível jantar em todos restaurantes da rede Royal, ou seja, isso inclui por exemplo o La Trattoria do Royal Cancun, na minha opinião o melhor de todos (o transporte para alguns não está incluso mas é próximo e custa 1 dolar ou 12 pesos com o ônibus local). O bar na piscina é sensacional, da pra passar o dia todo ali, inclusive com entrega de porções. A praia estava tranquila na época que fomos (meados de Agosto) e por isso não houve congestionamentos. A cama é excelente, os quartos são espaçosos e todos tem vista para o mar. As quadras de tenis de grama são um plus que merece observação.

Contras: O atendimento no bar poderia ser mais ágil, não chegamos a sofrer com isso mas imagino que em alta temporada tenham mais funcionários. No café da manhã também demoram para trazer a conta, mesmo para quem está all in é preciso assinar e isso demora mais que o normal. O chop no Bar Lounge estava sem gás e alguns drinks eles colocam água ou soda por algum motivo (se você quer drinks originais tem que pedir sem isso). Os passeios vendidos de dentro do Hotel são mais caros que o normal, recomendo fazer consultas com outras operadoras ou fazer diretamente nos locais.

Prós: Staff so friendly

Contras: Nothing

Prós: Atendimento dos funcionários é fenomenal. Comidas e bebidas deliciosas. Praia gostosa!

Prós: Amazing pool and pool bar... Big and clean rooms

Contras: This stupid procedure of changing rooms on Saturday with no actual reason

Prós: Amplo quarto confortável agradável

Contras: Faltou tomada para carregar celular adequada a minha, foi resolvido

Prós: I loved all the facilities, the comfort, how I could rest. You can choose from different restaurants (I would recommend Hacienda Sisal) and activities. Next to the hotel you can find a luxury shopping center and it is easy to move around Cancun (by bus). The beach was clean.

Prós: O café da manhã tinha uma boa variedade, o funcionários sempre muito solicitos, nos permitiram fazer um early check in, a psicina era boa, o serviço de quarto funciona bem, existe um mercado dentro do resort que permite comprar sem sair do hotel.

Contras: O chuveiro é fraco , as opções do menu a la carte são limitadas, poucas opções de diversão a noite, praia em frente com muitas ondas não muito boa para o banho, poucas opções no serviço de quarto depois das 10:30. Não acho que casais jovens vão gostar muito do resort e nem pessoas solteiras, pelo menos no mês que fui que foi setembro.

Prós: FIRST TIMER** We stayed at the Royal Sands for our honeymoon and the all inclusive package was phenomenal! Royal Sands is 1 of 5 Royal Resorts so you have access to their pools and restaurants as well. Royal Sands used to be a timeshare so you will meet a lot of owners that have been going there for 20 years during your stay. Food - We ate at Captains Cove (everything was perfect), La Veranda (buffet, theme nights, hit or miss), and Hacienda Sisal multiple times. Sidelines Bar will have ALL the games and bar food. Tuesday & Wednesdays are their "Friday & Saturday's" so they will have karaoke til Close/Midnight. Room service has good food all day everyday but they don't speak very good English. Shuttles - free to any Royal hotel or Royal restaurant but run on a schedule so make sure you know what time you will be picked up or you'll have to take a taxi or the public transportation bus. Taxis - always ask the price or negotiate. There's maybe 3 companies and they all have a sheet they go by. Captains Cove = $9 USD, Marina Chac Chi $17-$25 USD, Airport $26 USD. Airport Transportation available thru their travel agency also $11.60 USD per person. Royal Market - expensive. Sunscreen $15, bug spray $15.. 2 pools - 1 is quiet and the other is loud with 2 pool bars, they also have servers that will get you drinks or food Spa is great and has a hot tub in the locker rooms. Security - very secure, they walk the beach, pool, and always ask your name and room number any time you leave so they know who's coming and going. Laundry - large area to do laundry. Cost $5.60 USD per 3.5 kg load to do it yourself. All Inclusive Guest - always sign a tab/receipt anywhere you go, even the pool bars, they will always ask your name and room number even to keep track of your $0 drinks. Currency Exchange - at the front desk but don't bother, they will accept USD or pesos EVERYWHERE. Calculate on google.

Contras: Bed uncomfortable. Bars close too early. Royal Market too expensive.

Prós: café da manha excelente. almoço e jantar poderia ter maior variedade. localização perfeita, próxima a shopping e restaurantes

Contras: o fato de termos que nos deslocar para outros hotéis da rede pra frequentar outros restaurantes. Late checkout somente ate 12hs.

Prós: Grande lobby e quartos. A comida era boa e caro. Foram bem conservado. A equipe foram profissional e cortês.

Contras: Nada

Prós: Funcionários simpáticos, praia bonita, piscina e banheira de hidromassagem espaçosas

Contras: Eu adorei. Comentários ruins.

Prós: Eu realmente gostei de tudo!

Contras: Sem máquina de café nos quartos

Prós: Cama confortável. Praia. Café-da-manhã piscina

Contras: Anunciado como tudo incluído, mas não é. Os lotes de construção no nível superior

Prós: Careful attention paid by the staff. A+

Prós: The hotel area and the staff were just great, the pool was also great and obviously the beach area...

Contras: There was no variety and very simple food in the breakfast buffet, ... the same with the restaurant located at the beach area for Mexican food, really expensive and very poor portions, I really believe that this great hotel could offer something much better for the same price...

Prós: The friendly staff and the all you can eat breakfast buffet

Contras: Expensive drinks

Prós: I enjoyed the view of the sea from the room. The room was clean and had all the essentials.

Prós: English speaking staff. Very clean. Good pool and beach quality. Restaurants and good bars in and around hotel

Contras: Room service menu was short for a 1 week stay

Prós: I love the location to the beach, surrounding restaurants, and bus stop! It was excellent

Contras: The construction but it was ok they made it very quite

Prós: location staff beach

Contras: none

Contras: Hotel em obras estruturais, mas que não diminui a qualidade das instalações

Prós: I was absolutely blown away with the service from this hotel. The rooms are clean and always touched up a FEW TIMES in the day :) , we had a good view- slightly facing the ocean, but it also had the walk out to the ocean

Contras: The two things I wasn't happy about was the additional fee at the hotel that I was not informed about in advance. And they did not have all inclusive breakfast.

Prós: i liked that the staff was really professional and courteous. then we also got an opportunity to help release the baby turtles and that was a great experience.

Contras: that there was some construction going on.

Contras: The hassle of getting my money back for double booking. My room was next to the elevator and one wall next to the ice machine... too much noise by the machine and by people. During the Day, it was under renovation,so much noise again.

Prós: Excellent facilities; from the welcoming outside the doors, to the appeal and greate taste for decor and quality of structures. Food was not only with great variety, but taste, presentation and flavor was just beyond perfect!!!

Contras: The construction and remodeling was not appealing and definitely did take some of the glamour and appealing. Maybe it should give a warning for clients that construction and renovation is taking place.

Prós: Mar e piscina são bons

Contras: Comunicação ruim Muitas promessas vazias Sofá-cama desconfortável. A minha filha teve que dormir no chão Vista de uma palmeira e não da praia Nenhuma ajuda para estender a estadia

Prós: Perto de um shopping. A uma curta caminhada até um shopping turístico

Contras: A comida é boa, mas demora muito tempo. às vezes demorava mais de 40 minutos após a encomenda.

Prós: Quarto incrível e piscinas. a praia foi o melhor

Contras: Não autenticidade suficiente

Prós: A mesma equipe todos os anos, muito amigáveis. Bela praia e piscina! A localização é ótima. Eu adoro ter lavadora e secadora no quarto. Nós já reservamos o nosso retorno!

Contras: Adorei tudo!

Prós: Alicia o nosso concierge pessoal foi grau A.

Contras: Não sempre reservar com getaroom.com. Eles são um enorme embuste.

Prós: The location is great. The swimming pools are amazing and a view fabulous.

Contras: The late check in and early check out but have facilities to store your luggage and take a shower and change.

Prós: Has all you need modern and the Air Conditioner worked so well. Our view was amazing looking to the water. All the facilities you could ever need and location is opposite a big shopping complex.

Prós: Convenient location with the shopping mall and restaurants nearby. The hotel room is nice and clean. The beach and swimming pool in the hotel is perfect. Btw can see sea turtles on the hotel beach

Prós: Rooms were very clean and modern. I loved that they had kitchens and a washer & dryer. Pools were nice and the property felt very secure.

Contras: TIME SHARE WARNING! After we checked in my wife asked about spa treatments and was sent to the concierge desk. An employee made a hard pitch for going to a time share presentation in exchange for spa services. Not the way to start a vacation

Prós: Atendimento foi horrível.

Prós: The pools were beautiful and there were so many of them. The sea turtles are laying eggs right now and we all got to see the wonderful work Cancun is doing to protect the turtles.

Contras: Room was a little small but everything was in there. Fully appointed room in such a small space.

Contras: Staff attitude. In the middle of the night at 1am we were woken up by next door loud washing machine noise ,upon calling the reception to resolve the issue. They simply refuse saying they can not disturb the guest at this hour?? What were we? We had to go to the reception personally to resolve . Disappointing.

Prós: Good location. Next to shopping mall. Clean. Nice customer services. Very friendly and welcoming.

Contras: Hotel tried to overcharge me by 8000 pesos. Around 400 us dollars. After longs discussion and back and forth with the manager on duty they checked the initial booking confirmation and apologized for thier mistake. However I recommend for everyone to check the recipets during check out. Sometimes there system overcharge guests by 8000 pesos!!

Prós: My stay at the Westin Lagunamar was absolutely AMAZING! When you see how good these reviews are, believe them. This was by far thee best vacation ever. All the staff from the transportation, to the reception, to the concierge, to the waiters and waitresses to the housekeeping! Karla was my personal concierge person, let me tell you she was beyond amazing! She went above and beyond, I was emailing her back and forth leading up to the days of my vacation. She answered all my questions promptly. She gave us a list of places to go, she was very personable. Silvia, was our masseuse. Oh my god, I wanted to take her home with me! She was the best, she gave us complementary massages for 3 days straight at the same time everyday! WHERE ELSE CAN YOU GO AND GET THAT?!? Our server Alejandro was amazing as well. There was another server too but I can’t remember his name, he served us at the Mexican Fiesta on Monday night. But honestly everything was beyond great, we are already planning our next trip out there!

Contras: Nothing, I loved everything!

Prós: Kitchen is well equipped. Location was right cross the isla mall, where has some of choices of restaurants and desert. Swimming pool was delightful and huge. Its perfect for family stay. And i enjoyed a lot!

Contras: Nothing i can think of!

Prós: It's a very well-organized resort, with wonderful barbecue areas and an amazing swimming pool! The room has a fully-equipped kitchenette, there's a mini grocery store in the complex which has everything you could need in very reasonable prices - there's even a Starbucks point! The gym facilities are great too!

Contras: The aesthetics of the whole complex seemed kind of dated - looked more like a business hotel than a holiday resort - some exotic/resorty decoration details are needed I think. The rate didn't include breakfast - we paid about 150 USD per night - which is definitely a bad image for a hotel of this caliber let's say. The happy hour was only this long indeed - an hour, and the check-in process took close to 45 minutes with us standing there, no welcome drinks, nothing. The staff was polite of course but a little too willing to help all the time - takes a toll on your privacy, would have appreciated a little more discretion.

Prós: Loved the entrance/reception desk and the view of the grounds. The the walking paths leading to the pool and beach were elegant. The beach and water were beautiful and clean with the bonus of being able to swim safely if you wanted to be in salt water. The giant pools really made this resort special and stand out from the others. The room was very comfortable and clean which offered a great view of the ocean and resort. Also a great set up. The staff were incredible in handling the check in and check out and making sure we got to where we needed to if we wanted to go out. For the woman, shopping malls across the street and for the men great restaurants with multiple options right on the lagoon water front if you want to step away from resort food. Another plus was that it was turtle season and we were blown away to have rescued 7 baby turtles while we were there. Once in a life time experience. Overall will be back again for sure.

Contras: The first- We were a little disappointed with location of the breakfast eating area as it doesn’t offer an open view of the ocean and the food on the first day for being being almost a five star resort was just sub par. But to be fair to the Westin, we did just come from a five star resort that had an incredible breakfast area with and amazing menu and view. The second day was much better but just missing that incredible view. The pool does make up for it. Hard to criticize it fairly and perhaps being to picky. The second- I had told the resort it was our honeymoon and was disappointed that it was the only resort on our trip that didn’t do or offer anything to us. Gotta say that was the main thing that bothered me. Honesty don’t like giving bad reviews but I am always fair and call it as I see it