Prós: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.
Contras: There is no privacy in the bathroom.
Prós: The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.
Contras: Did NOT like the glass bathroom doors. No privacy.
Prós: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!
Contras: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.
Prós: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.
Contras: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!
Prós: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque.
I will be back for sure
Contras: Sunscreen too expensive
Prós: Everything is clean, tasty, and designed to make the guest happy.
Contras: AC was not strong enough in the main restaurants.
Prós: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!
Contras: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.
Prós: The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!
Prós: O serviço foi incrível. Todos foram muito simpáticos. Há muitas opções de restaurantes e a comida era boa. O hotel é grande mas muito espalhado, parece mais íntimo.
Contras: Sem privacidade no banheiro.
Prós: Os motivos são grandes. Realmente gostei da configuração. As pessoas estavam tão bom. Realmente um ótimo lugar para se visitar.
Contras: Não gosto as portas de vidro do banheiro. Sem privacidade.
Prós: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Prós: The staff, property, services, and landscape are amazing
Prós: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Contras: There were some things that we wished were better.
We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy.
And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was.
The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice.
I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
Prós: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Contras: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Prós: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Contras: Intermitent Wifi and Cable TV, extra charges for additional person.
Prós: A equipe, estabelecimento, serviços e paisagem são surpreendentes
Prós: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Contras: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else
Contras: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.
Prós: The food and service
Contras: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say
# 1 All-Inclusive Resort no México. Desfrute das tranquilas costas de Cancun, México, no aconchegante e aclamado resort com tudo incluído Le Blanc Spa Resort. Localizado dentro da zona hoteleira de Cancun, Le Blanc atende aos viajantes mais exigentes. Um campo de jogos de ponta para adultos apenas, Le Blanc oferece um spa de classe mundial, um serviço de mordomo e uma excelente refeição internacional. Também está localizado perto das melhores lojas e vida noturna de Cancun.
Prós: Excellent construction and room design.
Luxury rooms with all details finished 100% quality.
Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.
Prós: Room was clean. Staff were friendly and helpful.
Contras: Food is just okay. Not sure if it's because it wasn't peak season by then.
Prós: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Prós: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Contras: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
Prós: Beautiful poolside view of the beach
Comfortable room with amazing view of pool and beach
Contras: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
Prós: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Prós: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Contras: There is nothing we didn't like!
Prós: We liked a good food and service was excellent
Contras: There was no night bar and nothing to do after 9pm.
A small selection of restaurants for dinner
Prós: Best on the strip
Prós: the massages at the spa were incredible!!
Prós: Nice food and stuff.
Contras: Room with two separate beds. Uncomfortable
Prós: 레스토랑 어디든 다 맛있고 친절했습니다
수영장이 넓어 이용에 불편이 없었고 만들어주는
칵테일, 마가리따 모두 만족스러웠습니다.
룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어
뷔페에서 먹는것보다 더욱 만족스러웠습니다.
Contras: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
Prós: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Prós: Great Room junior suite
Contras: I would think 2x if you're traveling solo. This hotel was couples, families.
Prós: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Contras: You have to get up early to reserve your spot at the very crowded pool.
It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
Prós: Good food
Contras: staff Darcel rude and very unprofessional
Prós: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Contras: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
Contras: Vacation club sales pitch.
Prós: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
Prós: Food, beach, hotel, attentive staff.
Contras: The housekeeper stole $100.
Not plug friendly in rooms
Prós: The hotel was beautiful. Everything was so clean. They had excellent customer service. They anticipate your needs and they were Johnny on the spot. The staff was super friendly and very happy.
Contras: Nothing to not like.
Prós: Facilities were nice.
Contras: Terrible experience overall. Cracked my tooth on room service food and no one seemed to care. The whole trip was a nightmare.
Prós: Liked it everything, how close to the airport, friendly staff, breakfast buffet is so organized with a lot of variety, delicious restaurants to pick from every night and beautiful infinity pool
Prós: Food was not good , place could use some updates
Prós: The pool is amazing and the swing bar and swim up bar are lovely features.
The location on the beach is stunning and we never tired of the views across the infinity pool.
The spa is very high spec and the therapists good.
We would definitely go back and highly recommend Live Aqua Cancun.
Contras: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel.
The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
Prós: The pools are amazing, the grounds well kept and the staff are all friendly.
Contras: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
Prós: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Contras: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel.
Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
Prós: Attentive Staff, Always willing to take in special requests to make trip more enjoyable, beautiful property, the weather is PERFECT in January. Never seemed overly crowded, even with the weekend group there
Contras: Our airline cancelled our flight and we missed the first day of our trip. We called immediately after finding out but the hotel would not refund our money for that first day, even with proof of the cancellation of our flight. We had to eat that cost.
Prós: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Contras: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
Prós: Common areas, beach, friendliness of the staff, the room view, close to La Isla shopping mall
Prós: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Prós: The perfect hotel - paradise.
Contras: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
Prós: Location was perfect. Guests were very polite.
Contras: What little money (pathetic amount) Marriott pays their employees and knowing that the employees are charged for what little food they eat on site. Cleaning staff was great, front desk very helpful. Tour operator was not helpful.
Contras: I loved it. No bad comments.
Prós: I love the family oriented atmosphere.
Contras: The cleansing product used the smell is too strong and the bath tub can be a little cleaner and the light switch needs cleaning.
Prós: Staff was friendly and very helpful; good location with bus stop right in front, and of course, right on the beautiful beach; several restaurants in the hotel
Contras: pool is pretty simple, not huge, (but still very nice)
Prós: I really enjoyed everything!
Contras: No coffee maker in rooms
Prós: Loved the location of the hotel right on the water. We were there at the end of September, so it wasn't too crowded. The hotel was absolutely beautiful with great seating if you want to have a nice chat over coffee with your friends, like I did. The rooms were very clean and housekeeping did a great job each day of restoring it back to new. The gym was great - I actually went every single day. Overall everything about this hotel was pretty great, especially for the price. The hotel is close to a bus line in order to access main parts of town, i.e. Market 28 and the nightlife. The Champion restaurant/bar that attaches to the hotel has good food and fun karaoke at night, and wasn't too crowded either.
Contras: There wasn't a lot of cheap food options nearby the hotel, which made it slightly difficult to stay on a budget (since we weren't all inclusive).
Prós: Comfy bed. Beach. Pool breakfast
Contras: Advertised as all inclusive but is not. Lots of construction on the top level
Prós: This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned
Contras: Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.
Prós: Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag.
Contras: The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
Prós: Since your arrival to your departure, you are treated like royalty.
Everything is top quality, everyone in the world should experience cancun in finest.
Prós: I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time.
Contras: The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
Prós: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Prós: overall ambiance,friendly staff, great location.
Prós: The view and size of the room was very nice.
Contras: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
Prós: Great service that is unmatched. A very warm and welcoming atmosphere
Contras: Spa is not up to 5 star standards
limited dining choices
Prós: Excellent service… Staff was truly attentive, professional, and welcoming.
Facilities are excellent and well-maintained… Subtle elegance.
Food is the best I've experience in Cancun over the years… Fantino is outstanding!
Beach is great… good waves too.
Contras: Some things, with which we'd expect The Ritz-Carlton to do better…
Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching.
Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged.
Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible!
Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.
Prós: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
Contras: The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
Prós: This resort has the best beach and pool service we've ever experienced.
Contras: The resort was hosting other large convention-type groups with some immature guests.
Prós: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.
Contras: Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.
Prós: The front desk
Prós: Serviço excelente e incomparável. Uma atmosfera muito acolhedora e aconchegante.
Prós: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Contras: N / A
Prós: I like the facility
Contras: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
Prós: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Prós: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Contras: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
Prós: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Contras: No shuttle service
Prós: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Contras: Really nothing.
Prós: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Prós: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Contras: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel.
2) Too many kids for what wants to be a luxurious hotel.
3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
Prós: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Contras: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
Prós: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Prós: It's right on the beach with plenty of pools and bars to kick it at. The staff is very professional, and > 90% are bilingual. There is even a water sports hut at the end of the beach where you can rent jet skis, parasailing, water jet packs, etc.
Contras: If you're going here in the off-season like we did, I would note that the back side of the hotel (where all the pools and beach are located) does NOT face the sun!! So it gets dark a little early for our taste. The sun went down behind the big hotel at like 3 PM each day. We started waking up at 8 AM to get the most out of our day once we overslept and found out the hard way.
Prós: Friendly stay all inclusive w 24 hour room service
Contras: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Prós: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Contras: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Prós: Food, spa and pool
Prós: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example).
Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Contras: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better).
The things I did´t like:
- Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service.
- They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!!
- Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable").
- It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD).
- In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
Prós: Fantastic staff!! Great food and lots of entertainment...
Contras: Our privacy lights were broken, it sounded like a construction site all night just outside our door...
Prós: Estadia amigável all inclusive w 24 serviço de quarto hora
Contras: O fato de que fomos informados com vista para o mar mas não garantida ... o extra de 30 % cobrados para serviços com pontos resort
Prós: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Contras: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
Prós: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Contras: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
Prós: The room was very nice and the cleanliness of the hotel was great.
Contras: The food was lacking but that is somewhat understood at a resort.
Prós: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.
Prós: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!
Contras: The room had a musty odor which after the second day I got used to.
Prós: Friendliest staff I ever encountered.
Prós: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.
Contras: The gym didnt have AC sometimes.
Prós: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.
Contras: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .
Prós: Everything. From the room to the facilities. The people were so helpful and friendly!
Contras: Nothing. Everything was great!
Prós: Right next to the beach
Contras: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.
Prós: Every room is clean I like size of the bedrooms nice view the pool area
Contras: Two different main entrance having to walk a lot layout of the hotel
Prós: Close to a shopping mall. Walkable to a tourist shopping mall
Contras: The food is ok but it takes way too long. sometimes it takes more than 40 mins of wait after ordering.
Prós: awesome room and pools. the beach was the best
Contras: not enough authenticity
Prós: The same staff year after year. So friendly and gorgeous beach and pool! Location is great and love having washer and dryer in the room. We have already booked our return!
Contras: Loved it all!
Prós: An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.
-Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you!
-Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown was "Mega", Walmart, Costco, etc to get groceries. Just south was a grocery store called Soriana in Kulkukan Mall. Great restaurants within walking distance. Great food within the resort. You can find everything you are looking for within walking distance of the resort. La Isla shopping right across the street. Bus stops right in front of the resort. Everyone says to ask for the higher levels. We stayed on the second floor and took the stairs...nice to not have to wait for elevators.
-Resort: Activities for all ages. You find your people...playing volleyball, kids club, sports lounge, by the pool, or down on the beach.
-International: We met people from all over the word staying at this resort (Russia, England, Paraguay, Spain, Qatar, Canada, USA)
It's Cancun! What is there not to like _______ ? (if you fill in the blank, don't go). Okay, I did not like the ugly drunk Americans.
Prós: Alicia our personal concierge was grade A.
Contras: Don't ever book with getaroom.com. They are a HUGE scam.
Prós: Perto de um shopping. A uma curta caminhada até um shopping turístico
Contras: A comida é boa, mas demora muito tempo. às vezes demorava mais de 40 minutos após a encomenda.
Contras: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
Prós: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Contras: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
Prós: Nice pool and bars. Comfort rooms. Close to the beach.
Contras: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
Prós: Food was awesome
Contras: Time share salesman are annoying
Prós: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Prós: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Contras: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
Prós: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Contras: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
Prós: Great service, best I've ever had
Contras: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
Prós: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Prós: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Contras: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
Prós: Food was great as well as location. Great services throughout hotel.
Contras: The beds were not very comfortable
Prós: By beach, free drinks
Contras: Staff was rude. Rooms and restaurants were warm and muggy.
Customer service was poor.
Prós: This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!
Contras: There was nothing not to like.
Prós: The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.
Contras: The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.
Moon Palace Golf & Spa Resort é um resort familiar em Cancún, onde hospitalidade mexicana tradicional atende elegância de classe mundial em meio a um ambiente acolhedor. Além de aproveitar as vistas espectaculares, os hóspedes podem desfrutar de piscinas exteriores, trilhas para bicicletas, tênis e golfe no local. Outras amenidades no local incluem restaurantes, um spa de dia, banheira de hidromassagem, sala de ginástica e parque infantil totalmente equipado. A praia, uma marina, pesca e aluguel de vela podem ser encontrados nas proximidades. A COMPRA COM TODO INCLUÍDO / MEAL-PLAN É OBRIGATÓRIO; PODE SER BASEADO EM UMA ESTADIA DE 7 NOCHES E OCUPAÇÃO MÁXIMA
Prós: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Contras: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
Prós: Few staff members were very nice
Contras: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high.
The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware.
Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really???
We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!!
Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website.
We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing.
It all depends on what you are used to, that's all.
Prós: Even with the hotel at full capacity, I received the very best service.
Contras: The royal service
Prós: The beach was ok
Contras: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't
The restaurants close too early .
People trying to sell me a time share.
The excessive incense and aromatherapy in building 5 barf.
Prós: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Prós: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Contras: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE.
THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
Contras: Muitas crianças comida não tão grande
Prós: Mesmo com o hotel em plena capacidade, eu recebi o melhor serviço.
Contras: O Royal Service
Prós: Este foi um maravilhoso resort com tudo incluído e uma bela propriedade à beira-mar! Nós apreciamos a nossa estadia, embora os quartos sejam um pouco pequenos e ligeiramente ultrapassados. Precisam de mais algumas cadeiras de praia também. No geral, um lugar aonde vamos voltar!
O hotel Paradisus Cancún está localizado de frente para o mar com um estilo arquitetônico de vanguarda inspirado na cultura maia e projetado pelo arquiteto Emile Nadal. Sua pirâmide central chega a uma altura de 48 m. Os jardins exteriores se estendem sobre 40.000 m2 e os jardins interiores cobrem uma área de 6.000 m2. A arquitetura piramidal de nove andares imita o glorioso patrimônio maia do México ao mesmo tempo em que o interpreta em forma de átrios de vidro transparente onde o sol ilumina verdejantes jardins tropicais compostos de palmeiras, fetos, trepadeiras e buganvílias. Tudo isso acompanhado pelo relaxante som de fontes e cascatas, criando uma obra-prima sem igual. Fica a apenas 5 minutos dos centros comerciais e de lazer de Cancún, e a 15 minutos do Aeroporto Internacional.
Contras: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
Prós: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Contras: No airport transfer was a disappointment,
But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...
Prós: The beach front
Contras: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
Prós: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Prós: The staff was very helpful, even though I had problems expressing what I wanted.
Contras: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
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