Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
2,0
Contras: When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.
avaliação de
-
2,0
Prós: The car itself was fine.
Contras: Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.
avaliação de
-
8,8
Prós: The car was amazing
Contras: You should be a little more clear with the client in the case of the insurance. Cost and explain if it is included or not.
avaliação de
-
2,0
Prós: Nothing
Contras: Had the car available, I went to alamo and they told me is no more cars for my reservation, I had to spend tons more money to get a rent car the same day. Bad service
avaliação de
-
10,0
Contras: Bigger office
avaliação de
-
4,8
Contras: I put in that I wanted the car from the Cancun airport and that is NOT what your website did for me costing me more money, $60. I had to pay $40 to take a taxi to get my car and a $20 fee to return it to the airport where I wanted to return in.
avaliação de
-
2,0
Contras: Was looking at car rentals in Cancun through carentals.com reserved a car for $6 for the week supposedly. I knew it was too go to be true, wasn’t sure if they were going to try and make it up with added insurance. When I get there they said the reservation wasn’t paid for and they only had 1 car left for $250 for the week. We said no thank you and went to the desk next door. They knew we didn’t have a car and tried the same gimmick. We passed again and went to Budget and they had plenty of cars, we got a Nissan Versa for $175 for the week.
avaliação de
-
3,2
Prós: Staff were horrible and rude. They had no knowledge. They didn’t speak English. We reserved the car online but they wouldn’t accept our confirmation #
avaliação de
-
2,0
Prós: Nothing
Contras: Their CUSTOMER service is horrific. Showed up to get my car on time & there were no cars! Just left myself & my kids standing there no assistance no sorry nothing! Horrible
avaliação de
-
2,0
Contras: They didn’t have any car for me. Can you imagine!!! A rental car agency that ran out of cars by 10am in the morning.
avaliação de
-
2,0
Prós: Nothing - the car was not there. Even though I had a confirmation number, Alamo had rented out the car to someone else leaving us without a vehicle from them.
avaliação de
-
10,0
Prós: Friendly staff!
Contras: Nothing! Everything is great!
avaliação de
-
2,0
Contras: When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.
avaliação de
-
2,0
Prós: The car itself was fine.
Contras: Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.
avaliação de
-
2,0
Prós: Nothing
Contras: Had the car available, I went to alamo and they told me is no more cars for my reservation, I had to spend tons more money to get a rent car the same day. Bad service
avaliação de
-
4,8
Contras: I put in that I wanted the car from the Cancun airport and that is NOT what your website did for me costing me more money, $60. I had to pay $40 to take a taxi to get my car and a $20 fee to return it to the airport where I wanted to return in.
avaliação de
-
2,0
Contras: Was looking at car rentals in Cancun through carentals.com reserved a car for $6 for the week supposedly. I knew it was too go to be true, wasn’t sure if they were going to try and make it up with added insurance. When I get there they said the reservation wasn’t paid for and they only had 1 car left for $250 for the week. We said no thank you and went to the desk next door. They knew we didn’t have a car and tried the same gimmick. We passed again and went to Budget and they had plenty of cars, we got a Nissan Versa for $175 for the week.
avaliação de
-
3,2
Prós: Staff were horrible and rude. They had no knowledge. They didn’t speak English. We reserved the car online but they wouldn’t accept our confirmation #
avaliação de
-
2,0
Prós: Nothing
Contras: Their CUSTOMER service is horrific. Showed up to get my car on time & there were no cars! Just left myself & my kids standing there no assistance no sorry nothing! Horrible
avaliação de
-
2,0
Contras: They didn’t have any car for me. Can you imagine!!! A rental car agency that ran out of cars by 10am in the morning.
avaliação de
-
2,0
Prós: Nothing - the car was not there. Even though I had a confirmation number, Alamo had rented out the car to someone else leaving us without a vehicle from them.
avaliação de
