8.0
O processo de retirada foi um pouco lento, muitas opções a selecionar no escritório. Ao menos o atendente não foi insistente com os serviços opcionais. Só que eu cheguei para retirada com quase 2 horas de atraso e meu carro não estava pronto. Ainda esperei por uns 10 minutos. Nunca antes aluguei um carro tão rodado como esse (> 70.000 km). Estava com muitos defeitos na pintura, então fiz uma filmagem ao redor para registrar todos os defeitos. A devolução foi rápida e sem contratempos.Avaliado em 12 set. 2023
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2.0
Horrible. They tried to charged $1100 in insurance on top of the price. I’m still waiting on my refund.Avaliado em 7 ago. 2023
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2.0
Really Bad experience, Scamming techniques, Extortion. Save yourself the trouble and go with Hertz.Avaliado em 4 abr. 2023
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2.0
An absolute rip off. Prices are not accurate. Salesmen try to force you into expensive insurance (over $100 per day) and after going back and forth for an hour they said, ok but you have to put a $13,000 hold on your card to rent. Ended up just leaving without the car. Would NEVER use this company in the future and would recommend my friends and coworkers steer clear of this absolute joke of a company. Stick with reputable car rental services like Enterprise, Avis or Hertz.Avaliado em 17 mar. 2023
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2.0
The worst car rental experience of my life. I have rented cars in Mexico before, and this was by far the most miserable pickup experience. I'd rather travel on a donkey than rent from Europcar again. They are thieves trying to take advantage of tourists by upselling useless insurance products. They should all be in jail.Avaliado em 17 mar. 2023
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2.0
Europcar is very challenging to deal with. They try to add many insurances and it is hard to know what is actually included.Avaliado em 6 mar. 2023
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2.0
Pick up and drop off we’re both stressful. They seemed to be very understaffed. They also tried to trick us into buying their insurance even though everything I read said it wasn’t legal and that if we had coverage elsewhere that would work. At drop off there was no one to help us and a long line of people waiting to return their cars.Avaliado em 23 fev. 2023
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2.0
Nothing this company I will never use it, they over charge to much insuranceAvaliado em 19 fev. 2023
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4.0
The rental car process was generally fine. The problem was I purchased insurance coverage through kayak and then on arrival the rental car place stated that the insurance was invalid. This was a major issue given I was travelling on a budget. Instead of $130 I ended up having to spend $670 just for insurance, and that difference was over half of my total spending budget. Additionally, the staff at the rental car place were very difficult to communicate with given the language barrier.Avaliado em 15 fev. 2023
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2.0
Hidden costs on the insuranceAvaliado em 5 fev. 2023
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2.0
They overcharged me $500, currently hoping to hear back from them.Avaliado em 3 fev. 2023
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2.0
Europcar would not allow me to pickup my car without purchasing additional rental car insurance. I already have rental car insurance through my credit card, but Europcar forces you to purchase additional insurance through them, which is more expensive than the cost of the rental itself! This is not disclosed at all by Kayak or Europcar during booking. You only find out about it when you're standing at their rental center in a foreign country, about to pick up the car.Avaliado em 20 jan. 2023
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