Hotéis em Cancún perto de Ayuntamiento de Benito Juarez

Prós: It has parking ..well secure

Prós: Friendly staff, great rooms and a good restaurant. Poolside area very pleasant apart from the odd mosquito

Contras: Not much! An ATM would be handy but the supermarket with one in it is a 5-7m walk away

Prós: The rooms are comfortable and very clean. I enjoyed the pool area as it is very relaxing with great drink selections at the bar. The water does not appear to be heated but due to the heat level it is not too cold to hop right in. The food was very delicious compared to other parts in Cancun near the hotel zone. I would recommend this hotel and would also return. Overall staff members were very friendly, within the restaurant there was an older gentleman by the name of Luis. He was friendly and helpful from the first day. Such great customer service and just an overall nice gentleman.

Contras: The only time I was displeased was during a time I stood in line waiting for service. Another guest who walked up after me cutting the line was assisted before I was. The incident was at the front desk, I waited for about 5 mins to be assisted as the staff was checking a male into his room. As soon as it was my turn the lady greets me and I begin to step forward. As I am stepping forward a lady appears from around the corner acts as if she doesn’t see me and begins to ask about her room key. Instead of the hotel clerk asking her to wait she assisted her. The staff never apologized, it was just as if it was okay and just disregarded me at that point. In my opinion that was not a good customer service call, the staff should be mindful of that action. When people stand in line for a service there is a reason, everyone should be assisted according to the order in which they stand and properly acknowledged. Thankfully someone else cane from that back and had greeted me after a few minutes otherwise I would have stood there longer as the other guest was still rambling on about her issue.

Prós: The Staff & Cleanliness

Contras: Nope.

Prós: The rooms are not the same as on the pictures. There is mold

Contras: Rooms are small and there is mold

Prós: Good place to stay before leaving the country. Good breakfast.

Contras: Nothing , only stayed 1 night

Prós: The pool and the breakfast

Contras: Some of the staff is not always smiling Some of the staff is very smiling

Prós: Very friendly and good English-speaking staff. Who did everything to make us feel as good as possible. And went looking with us to find a room that was as quiet as possible for us. The hotel looks clean and tidy, with spacious rooms and a nice swimming pool. The current buffet breakfast is good and very extensive

Prós: The kids loved the pool. We also enjoyed the big variety at the breakfast buffet.

Contras: The room smelled damp and musty and it was dark. It was also too cold - the AC was very old. We also didn't like the location. There is really nothing around. We only stayed the last night before our flight. Would not stay there again though.

Prós: Hotel bem localizado, próximo de restaurantes, mercados, fast food, fica a 10 minutos da zona hoteleira de carro. Funcionários educados, quarto grande, cama confortável, boa piscina, gostei do café da manhã com muitas variedades!

Contras: Gostei de tudo!

Prós: Clean room and good restaurant.

Contras: Staff unhelpful- location dangerous.

Prós: Bom hotel, boa localização no centro, próximo de restaurantes, mercados, fast food e 10 minutos da zona hoteleira! Bom café da manhã! Quartos grandes e confortáveis!

Contras: Gostei de tudo!

Prós: Norman foi incrível. Ele foi amigável, experiente e útil.

Prós: Quartos

Contras: Estacionamento

Prós: A maioria da equipe e a facilidade da minha estadia

Contras: Está bem ao lado de um cassino movimentado, tornando um pouco difícil estacionar em qualquer lugar perto do hotel.

Prós: O quarto era super limpo e grande. Quartos bem feitos, um lugar simpático.

Prós: Very good size and comfortable room, very courteous and efficient staff, car park was easy to get to. We were just passing by and it was perfect for our purposes.

Prós: Clean ang spacious room.

Contras: Service during breakfast is quite slow

Prós: O preço é o grande diferencial. Os quartos são ótimos e bem espaçosos, com todas as comodidades. Só não curtimos muito porque ficamos no térreo e perdemos um pouco da privacidade. Mas fora isso gostamos pela opção de poder economizar na viagem e poder gastar com passeios e restaurantes em Cancun.

Contras: Pediram um valor de déposito na chegada, que posteriormente é devolvido, mas achei deselegante já que fizemos a reserva com o cartão de crédito. Acabamos não experimentando o café da manhã pois achamos um pouco caro, mas na região há vários mercados onde é possível comprar itens para fazer o café no quarto. Localização é mais adequada para quem viaja de carro, mas não há vagas suficientes para todos os carros (tivemos que estacionar na rua em somente um dos dias, mas foi em uma rua tranquila, nos fundos do hotel).

Prós: Gosto da localização. Do espaço do quarto e do silêncio.

Contras: Um preço elevado numa baixa temporada.

Prós: Localização, limpeza e conforto. Excelente custo beneficio.

Contras: No banheiro não há ducha higiênica. Isso é terrível ! E esperava que guardassem e me devolvessem o fio e o carregador do meu IFone que esqueci conectado na parede.

Contras: The bed would be softer.

Prós: Quarto ótimo, com frigobar e cama ótima, só passei uma noite

Contras: Não a falar

Prós: Friendly people, always willing to help.

Prós: Great big room, good bathroom/shower, quick check-in and check-out

Contras: We were lucky to get a carpark; spaces seem limited

Prós: Localização e preço.

Contras: A cama não era muito confortável.

Prós: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.

Contras: Not much in the breakfast option included in the booking. Extras like yogurt need to be paid for additionally. The gym is very, very small and was like a hot box!

Prós: Localização

Contras: .....

Contras: I wish parking was available, that's all that was missing for us.

Prós: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.

Contras: The corridors have floor tiles, which means you can hear everybody walking around.

Prós: We had booked another appartment in the shopping mall which they had canceled upon arrival, I stranded with family of 6 and 3 small kids at 8 pm in cancun after 12 hours in the car. Fiesta inn accommodated us and helped us out, they were actrually pretty full but moved some thing around to get us 2 side by side rooms. We loved the service. ! great job

Prós: Location it's good and room it's ok

Contras: It was good overall but for the price you can stay somewhere better the pool is small

Prós: I frequently stay at this hotel for business. This time around was given one of the newly renovated rooms; big, spacious with a great bay view. Was there on a Wednesday and that is special Taco day. Delicious!

Contras: Nothing loved my experience.

Contras: Difficult to access

Contras: The air is so bad in the room

Contras: No vending machines, ice machines or mini fridge. Had to go downstairs everytime and ask from bartender. Ridiculous. Therefore we did not bother with it and purchased what we wanted in the mall. Hotel misses out byy being penny wise and pound foolish

Prós: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.

Contras: Some distance from the airport and no shuttle available and taxis are very expensive.

Contras: On the recepion when i check-in there dident told me about the swimmingpool or where the breakfast was and at what times.

Contras: Check in Process is very nice but much to slow

Prós: The location is great. The value is very good. Staff friendliness is awesome. Thanks to Abigali, Eli, Antony, Nash & Nazario. With all interacted at some point and they were very knoledgeable and supportive

Contras: Nothing

Prós: The warm staffs, not one, but all of them!

Contras: Nothing.. even the door guy was super helpful..

Prós: The staff was really helpful, the room service excellent.

Contras: The bedsheets and the bathroom were not properly clean.

Prós: Yes and yes we really enjoyed ourselves. We brought our friends along with us. They really loved it. They said they will be back.

Contras: Everything was really nice.

Prós: Excellent warm service. Especially from Ms. Brenda, and. Ms.Iris during the breakfast. My late check in (Ms. Yosi) and late check out (Ms. Abigail) was accommodated so well. Smiles all round and communication was so good. Ms. Elizabeth (Eli) made the check out process so swiftly too. The room felt like a 5.5 star place, with awesome great coffee everywhere. Even the room smells good. Super satisfied!!

Prós: Localização boa, fácil acesso a zona hoteleira de Cancun. Café da manhã muito bom e com bastante variedade.

Contras: Processo de check-in muitooo demorado e bagunçado. Depois de muita espera nos deram as chaves de um quarto e quando abrimos a porta, já havia um homem deitado na cama. Situação extremamente desagradável. Precisamos descer novamente, aguardar mais um tanto até conseguirem um outro quarto (pelo menos rolou um upgrade). Agora sobre os elevadores, fica a dica: existem 2, um de frente e um ao lado da escada. A moça da recepção nos orientou a pegar o da lateral "pois era melhor" e ao descermos no nosso andar, nos deparamos num hall com 2 escadas (uma para cima e outra para baixo, nada mais). Achamos mega estranho mas fomos e ao chegar na porta do quarto descobrimos que o elevador "de frente" estava bem ali, pertinho dos quartos. Enfim, eles orientam utilizar o elevador lateral para o funcionário ter que carregar as malas nas escadas e assim ganharem suas gorjetas. Usem apenas o elevador frontal.

Prós: Gostei bastante das acomodações. O quarto é bastante amplo e confortável, o ar condicionado funciona muito bem, a cama deliciosa de dormir. A área da piscina e banheiras de hidro é um diferencial no hotel, muito boa. O serviço do bar funciona muito bem, em especial o antendimento do garçom Luis, atencioso, rápido e cortês. O som que toca na piscina é bem bacana e faz com a gente queira ficar até mais tarde lá aproveitando. O hotel fica um pouco afastado da zona hoteleira, mas fica em uma ótima região no centro, perto de restaurantes, shopping, mercado de artesanato ea poucos metros do ponto do ônibus que nos leva para a zona hoteleira.

Contras: O que não gostei foi o café da manhã que apesar de ter muitas opções, para quem prefere um café da manhã mais saudável fica bastante limitado. Além da reposição dos alimentos que deixa a desejar. Não gostamos do atendimento das recepcionistas no café da manhã, apesar de tentarem ser efecientes, não são atenciosas e simpáticas. Ao chegarmos ao salão de café da manhã nos encaminhamos para uma mesa e fomos abordados de forma grosseira pela recepcionista que nos disse que tínhamos que esperar por ela. Só que além de não termos sido informados disso, quando chegamos na porta não havia nenhuma recepcionista nos esperando, por esse motivo que nos dirigimos diretamente à mesa. Não gostamos também da abordagem e da insistência de um funcionário no saguão hotel querendo vender um "programa de fidelidade" da rede. Ele nos "prendeu" durante um bom tempo falando sobre o programa, apesar de não termos demostrado interesse.

Prós: The room is remodeled and clean. The breakfast was great. Very friendly and accommodating staff

Prós: The breakfast is good, the staffs are nice.

Contras: The AC in room is the oldest one, the furnish id old, some equipments looks good, but the room tempature is always hot,

Prós: Located right on highway 307. Walking distance to good restaurants and stores. Terrific pool area.

Contras: It not near the beach.

Prós: O staff bastante atencioso, a piscina do hotel grande e bonita com cadeiras e colchões para relaxar, área verde. As camas dos quartos eram muito confortáveis e com vários travesseiros. A comida também muito saborosa e com preço justo. Adorei as cafeteiras no quarto, com cápsulas ou sachês para um cafezinho a qualquer hora.

Contras: Fiz a reserva pelo booking solicitando duas camas de solteiro, inclusive deixei registrado o pedido, porém ao chegarmos no quarto a cama era de casal, resolveram a situação, mas achei desagradável a falta de atenção nos pedidos. Outra coisa bastante incomoda foi o ar condicionado do quarto, muito antigo e barulhento, irritante para dormir.

Prós: Everything was great!

Contras: The staff at the reception area could be a little friendlier...

Prós: Apenas da localização

Contras: Hotel cheira mal, não tem frigobar no quarto, a limpeza deixou a desejar e o pessoal do turismo que fica la dentro fica vinculando a venda a visitas no hotel da rede, desnecessário isso e não nos passa segurança.

Prós: All good. (I think a four star hotel should have a refrigerator).

Contras: Rooms not ready: We were not originally booked in this hotel and had to relocate as the original hotel had building works ongoing which we were only alerted to at the airport arrivals which was really disappointing. As such we made a booking for that evening at 6.30pm for a STD Room with Queen-size bed. When we arrived at the hotel, approximately 7.30pm they told us the rooms weren’t ready and we would have to have a twin room. Obviously I wasn’t happy and asked why they had taken the booking which said it was available. So they placed us in the twin and we could move rooms the following morning. We went to reception the following morning again to be told no rooms were available and that they wouldn’t be until 1pm. This we complained about and ultimately managed to get into our new room at 11am. By this time we had been travelling and not unpacked for almost 36hrs in the same clothes so we were not happy and it spoilt the start of our holiday. Toilet flushing problems. 1. Continual flushing - Eng fixed 2. Really poor flushing & returning of waste (this really needs sorting) Safe Access Faulty This became faulty and needed an engineer to fix it. Door Access: This became faulty and needed 2 separate engineers to attend and enable access to our rooms in the early hours of the morning Drying of towels / clothes. There was nowhere to hang wet towels / clothes. We did place them outside on the balcony but were asked to remove them. Large balcony, A nice large balcony would have benefitted from some furniture.

Prós: Every thing!

Contras: Every thing EXELENT!

Prós: Well the reception people didn’t feel like answering questions. They didn’t know places supposedly. The girl at the Starbucks girl looked like she didn’t feel like selling anything. Come to find out she was the same way with my sister. Bell boys are awesome those are the only people who feel like talking to you. The place is old and smelly not what the web says but for the price it was cheap.

Contras: The service was horrible

Prós: Very convenient to either Hotel zone for the beach or the ferry by taxi

Prós: The amazing view from the pool was extremely impressive as well all the staff & my room was upgraded because the first room had an extremely ugly smell but the upgraded meet all my expectations and more , thanks to all the staff including the extremely nice person( male houseman) that cleaned my room, I stayed 5 days & 6 nights , I stayed in 1005 by the way .. Thanks for making my incredible vacation in Mexico awesome ...

Contras: The first room had a bad smell like an old teen sock was left ..

Prós: It was clean, and the rooms were satisfactory

Contras: All felt rather impersonal. Absolutely no character. Thankfully we were only staying for one night. Got hit with an “additional” tax which “had been introduced” since we booked. I don’t believe that explanation but even if it had then the hotel should have contacted us to tell us.

Prós: The first day when I arrived I checked out the balcony, by accident I closed the door behind me and it locked. It’s a big hotel with lots of noise outside. I was screaming, howling and waving, but nobody could hear me nor see me, as I was at the seventh floor. After three hours crying for help, and all sunburned, I was finally rescued. The staff was completely oblivious to how terrifying and humiliating this experience was and how dangerous these balcony doors are. They just told me to keep the balcony door open, not shut it. These doors should at least have a warning sign, as if you’re by yourself you risk to stay locked out until the cleaning-staff arrives. The WiFi-connection was very poor, and you’ll have to reconnect all the time. The hallways had a strong stench of mildew. The restaurant felt cheap, and served overpriced dry beef. The staff wasn’t helpful. This place did neither have the charm and hospitality of a smaller hotel, nor the professionalism you’d expect from a big and expensive hotel like this.

Contras: Balcony doors shut me out. Dangerous patent. No warning on the door. No possibility to get help when your locked out.

Prós: King size bed. AC worked fine (even though it was noisy).

Contras: We stayed in the 7th floor, as soon as the elevator opens it smelled bad, like humidity, then we realized the AC on the hallways was off! In the morning they turn off the AC on the lobby too, we don’t understand why. There is no mini fridge, no cremora or sugar for the complementary coffee they put in the bathroom. There are no bedside lamps and the AC is very noisy. We ordered sushi (room-service), we just tasted it and it was terrible, so we called to give it back. They did not give us a refund or said anything. We think that they should not sell sushi if it’s of such bad quality and taste. The bathroom smelled like urin when we got there, we had to ask for them to clean it. The location is great if you have a car if not, is expensive to get to the hotel zone, THERE IS NO UBER, so you have to take a taxi everywhere you go and is very expensive. We ended up renting a car, and we regret not doing it at the airport.

Contras: Online appears they have free shuttle but no they don’t have also when you get there and ask for your reservation they give another price and the staff don’t speak a good English definitely I never come back again to this Hotel !!

Prós: Localização

Contras: Atendimento na chegada foi péssimo e durante da mesma forma , hotel muito fraco.

Prós: Beautiful spacious room, very modern bathroom

Contras: Some things were lacking in the room: suitcase carrier, a minibar, a lazy chair. Perhaps this is due to the recent opening of the hotel. Unfortunately only a jungle shower head is available which it makes impossible not to wet your hair.

Prós: We enjoyed the clean comfortable rooms, great beds and very helpful staff. The resturaunt was nice too and the waiters were very attentive.

Contras: It was a little hard to find at first and there were no driving directions on the website.

Prós: Brand new hotel with central placement in downtown, near great shopping center and beach.

Contras: Resturant and dinnning facilities was not yet ready for use.

Prós: Helpful front desk and guard. Adequate room . AC worked.

Contras: Noise from neighboring Mens club, WIFI was poor to non-existent much of the time, Noise from other guests (Very early and late). Courtyard car park with vehicle alarm systems. Restaurant salad was meh. Only two older lounge chairs by pool. Room furniture dated and stained.

Prós: O pronto atendimento dos funcionários. Ar condicionado muito bom. O oferecimento de escova dental, shampoos e cremes além do sabonete. Perto do ponto de ônibus.

Prós: The staff was very nice

Contras: Location

Prós: Located at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces. Traditional architectoral style. Internet was good.

Contras: Hardly warm wáter from the shower.

Prós: Comfy bed and quiet location. Nice towels.

Contras: Wifi only worked in reception area and public area downstairs. Breakfast juice was same as breakfast fruit - watermelon! Coffee not the best I've had.

Prós: Very clean and nice

Prós: excelent the front counter,security,restaurant services,cleaner crew,good services and very good attention

Contras: you need to have some one at the airport,for the location of the hotel,no one give information.

Prós: Ok value for money, the bathroom was spacious and the shower nice and hot. Nice big room too. I really appreciated the guard, he took care of me when a group of guys were harassing me a little bit and carried my luggage. It's also a quiet hotel.

Contras: Rooms weren't very clean and the check-in was chaotic and slow. Restaurant understaffed and super average. Worst is the location though, dangerous area. And the swimming pool is empty!! So that was a big disappointment in the hotness of Cancun. Wouldn't stay again.

Prós: Perfect staff

Prós: The neighborhood isn’t safe and I almost got robbed around 9 pm. The staff are helpless and I barely receive any information about the tours and activities.

Contras: There is NO hot water and WIFI at the room. Only at the recipient!!! So every time I want to use WiFi I have to go to the reception. The towels and the bed sheet aren’t clean and I asked to change them. Finally, the last day, the receptionist came inside my room without permission!! He told me I have to go out now!!! I told him it’s 12 pm right now, give me 10 mins. I went to the reception at 12:20 pm and he wanted to charge me late fee!!! I said no and he locked the entrance door and call the police on me. 30 mins later, desperately he let me go without charge. DO MOT BOOK

Prós: The hotel has a decent swimming pool and air conditioning. Breakfast was good.

Contras: The surroundings do not seem particulary safe in the evenings.

Prós: Good food , pool was ok although the sun loungers have seen better days . Decent enough room with air con

Contras: The picture of the poolside loungers must be very old . Shower was poor