Hotéis em Ciudad - Downtown District, Cancún

Prós: It has parking ..well secure

Prós: Friendly staff, great rooms and a good restaurant. Poolside area very pleasant apart from the odd mosquito

Contras: Not much! An ATM would be handy but the supermarket with one in it is a 5-7m walk away

Prós: The rooms are comfortable and very clean. I enjoyed the pool area as it is very relaxing with great drink selections at the bar. The water does not appear to be heated but due to the heat level it is not too cold to hop right in. The food was very delicious compared to other parts in Cancun near the hotel zone. I would recommend this hotel and would also return. Overall staff members were very friendly, within the restaurant there was an older gentleman by the name of Luis. He was friendly and helpful from the first day. Such great customer service and just an overall nice gentleman.

Contras: The only time I was displeased was during a time I stood in line waiting for service. Another guest who walked up after me cutting the line was assisted before I was. The incident was at the front desk, I waited for about 5 mins to be assisted as the staff was checking a male into his room. As soon as it was my turn the lady greets me and I begin to step forward. As I am stepping forward a lady appears from around the corner acts as if she doesn’t see me and begins to ask about her room key. Instead of the hotel clerk asking her to wait she assisted her. The staff never apologized, it was just as if it was okay and just disregarded me at that point. In my opinion that was not a good customer service call, the staff should be mindful of that action. When people stand in line for a service there is a reason, everyone should be assisted according to the order in which they stand and properly acknowledged. Thankfully someone else cane from that back and had greeted me after a few minutes otherwise I would have stood there longer as the other guest was still rambling on about her issue.

Prós: The Staff & Cleanliness

Contras: Nope.

Prós: The rooms are not the same as on the pictures. There is mold

Contras: Rooms are small and there is mold

Prós: Good place to stay before leaving the country. Good breakfast.

Contras: Nothing , only stayed 1 night

Prós: The pool and the breakfast

Contras: Some of the staff is not always smiling Some of the staff is very smiling

Prós: Very friendly and good English-speaking staff. Who did everything to make us feel as good as possible. And went looking with us to find a room that was as quiet as possible for us. The hotel looks clean and tidy, with spacious rooms and a nice swimming pool. The current buffet breakfast is good and very extensive

Prós: The kids loved the pool. We also enjoyed the big variety at the breakfast buffet.

Contras: The room smelled damp and musty and it was dark. It was also too cold - the AC was very old. We also didn't like the location. There is really nothing around. We only stayed the last night before our flight. Would not stay there again though.

Prós: Hotel bem localizado, próximo de restaurantes, mercados, fast food, fica a 10 minutos da zona hoteleira de carro. Funcionários educados, quarto grande, cama confortável, boa piscina, gostei do café da manhã com muitas variedades!

Contras: Gostei de tudo!

Prós: Clean room and good restaurant.

Contras: Staff unhelpful- location dangerous.

Prós: Bom hotel, boa localização no centro, próximo de restaurantes, mercados, fast food e 10 minutos da zona hoteleira! Bom café da manhã! Quartos grandes e confortáveis!

Contras: Gostei de tudo!

Prós: Norman foi incrível. Ele foi amigável, experiente e útil.

Prós: Quartos

Contras: Estacionamento

Prós: A maioria da equipe e a facilidade da minha estadia

Contras: Está bem ao lado de um cassino movimentado, tornando um pouco difícil estacionar em qualquer lugar perto do hotel.

Prós: O quarto era super limpo e grande. Quartos bem feitos, um lugar simpático.

Prós: Very good size and comfortable room, very courteous and efficient staff, car park was easy to get to. We were just passing by and it was perfect for our purposes.

Prós: Clean ang spacious room.

Contras: Service during breakfast is quite slow

Prós: O preço é o grande diferencial. Os quartos são ótimos e bem espaçosos, com todas as comodidades. Só não curtimos muito porque ficamos no térreo e perdemos um pouco da privacidade. Mas fora isso gostamos pela opção de poder economizar na viagem e poder gastar com passeios e restaurantes em Cancun.

Contras: Pediram um valor de déposito na chegada, que posteriormente é devolvido, mas achei deselegante já que fizemos a reserva com o cartão de crédito. Acabamos não experimentando o café da manhã pois achamos um pouco caro, mas na região há vários mercados onde é possível comprar itens para fazer o café no quarto. Localização é mais adequada para quem viaja de carro, mas não há vagas suficientes para todos os carros (tivemos que estacionar na rua em somente um dos dias, mas foi em uma rua tranquila, nos fundos do hotel).

Prós: Gosto da localização. Do espaço do quarto e do silêncio.

Contras: Um preço elevado numa baixa temporada.

Prós: Localização, limpeza e conforto. Excelente custo beneficio.

Contras: No banheiro não há ducha higiênica. Isso é terrível ! E esperava que guardassem e me devolvessem o fio e o carregador do meu IFone que esqueci conectado na parede.

Contras: The bed would be softer.

Prós: Quarto ótimo, com frigobar e cama ótima, só passei uma noite

Contras: Não a falar

Prós: Friendly people, always willing to help.

Prós: Great big room, good bathroom/shower, quick check-in and check-out

Contras: We were lucky to get a carpark; spaces seem limited

Prós: Localização e preço.

Contras: A cama não era muito confortável.

Prós: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.

Contras: Not much in the breakfast option included in the booking. Extras like yogurt need to be paid for additionally. The gym is very, very small and was like a hot box!

Prós: Localização

Contras: .....

Contras: I wish parking was available, that's all that was missing for us.

Prós: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.

Contras: The corridors have floor tiles, which means you can hear everybody walking around.

Prós: We had booked another appartment in the shopping mall which they had canceled upon arrival, I stranded with family of 6 and 3 small kids at 8 pm in cancun after 12 hours in the car. Fiesta inn accommodated us and helped us out, they were actrually pretty full but moved some thing around to get us 2 side by side rooms. We loved the service. ! great job

Prós: Location it's good and room it's ok

Contras: It was good overall but for the price you can stay somewhere better the pool is small

Prós: I frequently stay at this hotel for business. This time around was given one of the newly renovated rooms; big, spacious with a great bay view. Was there on a Wednesday and that is special Taco day. Delicious!

Contras: Nothing loved my experience.

Contras: Difficult to access

Contras: The air is so bad in the room

Contras: No vending machines, ice machines or mini fridge. Had to go downstairs everytime and ask from bartender. Ridiculous. Therefore we did not bother with it and purchased what we wanted in the mall. Hotel misses out byy being penny wise and pound foolish

Prós: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.

Contras: Some distance from the airport and no shuttle available and taxis are very expensive.

Contras: On the recepion when i check-in there dident told me about the swimmingpool or where the breakfast was and at what times.

Contras: Check in Process is very nice but much to slow

Prós: The location is great. The value is very good. Staff friendliness is awesome. Thanks to Abigali, Eli, Antony, Nash & Nazario. With all interacted at some point and they were very knoledgeable and supportive

Contras: Nothing

Prós: The warm staffs, not one, but all of them!

Contras: Nothing.. even the door guy was super helpful..

Prós: The staff was really helpful, the room service excellent.

Contras: The bedsheets and the bathroom were not properly clean.

Prós: Yes and yes we really enjoyed ourselves. We brought our friends along with us. They really loved it. They said they will be back.

Contras: Everything was really nice.

Prós: Excellent warm service. Especially from Ms. Brenda, and. Ms.Iris during the breakfast. My late check in (Ms. Yosi) and late check out (Ms. Abigail) was accommodated so well. Smiles all round and communication was so good. Ms. Elizabeth (Eli) made the check out process so swiftly too. The room felt like a 5.5 star place, with awesome great coffee everywhere. Even the room smells good. Super satisfied!!

Prós: Localização boa, fácil acesso a zona hoteleira de Cancun. Café da manhã muito bom e com bastante variedade.

Contras: Processo de check-in muitooo demorado e bagunçado. Depois de muita espera nos deram as chaves de um quarto e quando abrimos a porta, já havia um homem deitado na cama. Situação extremamente desagradável. Precisamos descer novamente, aguardar mais um tanto até conseguirem um outro quarto (pelo menos rolou um upgrade). Agora sobre os elevadores, fica a dica: existem 2, um de frente e um ao lado da escada. A moça da recepção nos orientou a pegar o da lateral "pois era melhor" e ao descermos no nosso andar, nos deparamos num hall com 2 escadas (uma para cima e outra para baixo, nada mais). Achamos mega estranho mas fomos e ao chegar na porta do quarto descobrimos que o elevador "de frente" estava bem ali, pertinho dos quartos. Enfim, eles orientam utilizar o elevador lateral para o funcionário ter que carregar as malas nas escadas e assim ganharem suas gorjetas. Usem apenas o elevador frontal.

Prós: Gostei bastante das acomodações. O quarto é bastante amplo e confortável, o ar condicionado funciona muito bem, a cama deliciosa de dormir. A área da piscina e banheiras de hidro é um diferencial no hotel, muito boa. O serviço do bar funciona muito bem, em especial o antendimento do garçom Luis, atencioso, rápido e cortês. O som que toca na piscina é bem bacana e faz com a gente queira ficar até mais tarde lá aproveitando. O hotel fica um pouco afastado da zona hoteleira, mas fica em uma ótima região no centro, perto de restaurantes, shopping, mercado de artesanato ea poucos metros do ponto do ônibus que nos leva para a zona hoteleira.

Contras: O que não gostei foi o café da manhã que apesar de ter muitas opções, para quem prefere um café da manhã mais saudável fica bastante limitado. Além da reposição dos alimentos que deixa a desejar. Não gostamos do atendimento das recepcionistas no café da manhã, apesar de tentarem ser efecientes, não são atenciosas e simpáticas. Ao chegarmos ao salão de café da manhã nos encaminhamos para uma mesa e fomos abordados de forma grosseira pela recepcionista que nos disse que tínhamos que esperar por ela. Só que além de não termos sido informados disso, quando chegamos na porta não havia nenhuma recepcionista nos esperando, por esse motivo que nos dirigimos diretamente à mesa. Não gostamos também da abordagem e da insistência de um funcionário no saguão hotel querendo vender um "programa de fidelidade" da rede. Ele nos "prendeu" durante um bom tempo falando sobre o programa, apesar de não termos demostrado interesse.

Prós: The room is remodeled and clean. The breakfast was great. Very friendly and accommodating staff

Prós: The breakfast is good, the staffs are nice.

Contras: The AC in room is the oldest one, the furnish id old, some equipments looks good, but the room tempature is always hot,

Prós: Located right on highway 307. Walking distance to good restaurants and stores. Terrific pool area.

Contras: It not near the beach.

Prós: O staff bastante atencioso, a piscina do hotel grande e bonita com cadeiras e colchões para relaxar, área verde. As camas dos quartos eram muito confortáveis e com vários travesseiros. A comida também muito saborosa e com preço justo. Adorei as cafeteiras no quarto, com cápsulas ou sachês para um cafezinho a qualquer hora.

Contras: Fiz a reserva pelo booking solicitando duas camas de solteiro, inclusive deixei registrado o pedido, porém ao chegarmos no quarto a cama era de casal, resolveram a situação, mas achei desagradável a falta de atenção nos pedidos. Outra coisa bastante incomoda foi o ar condicionado do quarto, muito antigo e barulhento, irritante para dormir.

Prós: A piscina era agradável e o ginásio

Contras: O café-da-manhã horrível!!!! Apenas o suco de laranja era bom

Prós: Boa wifi e agradável sala!

Contras: Durante o dia foi de renovação em alto edifício. Apenas um elevador, precisa esperar muito.

Contras: Check-out foi decepcionante e o meu vaso sanitário vazou a estadia inteira.

Prós: A equipe foram super amigável. Especialmente Carla. Amava :) A comida era ótima. Graças à equipe cozinha !! Ver vocês em breve !!

Prós: Área da piscina era muito agradável. Fechar conexões de ônibus de ônibus.

Contras: Longo caminho da praia. Quarto um pouco mofado cheirando. Club um pouco alto direita abaixo de nós.

Prós: Nothing. It was the worst start to my holiday.

Contras: Over 2 hours to check in. Long waits for restaurant, couldn’t get water easily. Tv didn’t work, called reception 5 times no one would come fix it. Room service over 2 hour wait. Check out wasn’t easy through machines had to again line up for ages to check out. Honestly I would never go back.

Prós: Chuveiro maravilhoso

Contras: Nada

Prós: Staff was very nice

Contras: Overall too many little things left us disappointed. The First morning our water went out, electrical tape was holding our key access together, our window would shift and make noise (we had to place a towel in between the glass so it wouldn’t keep us up), the shower set up made for water to get everywhere, our cable would go in and out eventually the English channels going completely out, and lastly the water goes from hot to cold while showering. I understand it is a budget hotel but there should still be a standard.

Prós: Nice pool.

Contras: Location isn’t the best. Food is terrible. Staff tried to over charge us upon arrival.

Prós: Infelizmente quando chegamos não tinha mais vaga, apesar da reserva booking já feita. A atendente prontamente nos mandou para um resort all inclusive da mesma linha de hotéis. Então nada a reclamar deste hotel especificamente.

Prós: Great staff and services.

Contras: Location is quiet far from the clubs.

Prós: We were upgraded for free,

Contras: they don't have free wifi u have to pay. That's terrible since we're travelling for business

Prós: We liked that it was close to many restaurants and markets you can actually walk there and it’s on a safe area,we loved the pool area is gorgeous and the prices for the drinks are affordable, breakfast it was actually great but foremost the staff is great they make sure your stay is comfortable.

Contras: The only thing we didn’t like was the Wi-Fi it didn’t work at all for us.

Prós: Pool

Contras: Location

Prós: Property does what it says on the tin - will provide a good clean room. Not in the best location if you want to go to the beach, but good if you are doing the Chichen Itza tour

Contras: Both nights I stayed here it was very noisy outside my room - and both nights it was staff members shouting and laughing. They were on the radios and very loud whilst attending the ice machine. It was only about 10pm but I had travelled long with the time difference and needed sleep

Prós: The breakfast was really good and also had a lot compared to other Mexican Hotels I have been. The pool area is quite nice. The are is for sure not on the beach, but is perfect for ADO Bus which we took.

Contras: It's extremely loud!!! As I first entered the room I thought the window is open, cause the traffic was insane loud (and there is a big street in front of the hotel), but the windows had been closed. The noise was just terrible. The "quick" checkin with an employee of the hotel at a "machine" took so much longer than a normal checkin via a person - I really don't understand this ridiculous procedure!

Prós: Good rate and clean hotel for quick stays

Contras: The pool area and bar had very little service in the middle of the afternoon.