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Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!
Pool area was very nice. Close bus bus connections. Long way from beach. Room a little musty smelling. Club a little loud right below us.
The hotel is located in downtown - close to everything. My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!
We had an absolutely fabulous when they stay at the Four Points Sheraton I would recommend this hotel to anyone it was first class all the way including the breakfast and the service from the hotel staff
We booked last minute and still got a good rate; the place was very comfortable and the staff was kind. They have a restaurant and bar that is very good. The wait staff was attentive and they had a great live band. Seemed like mostly business travelers so we made them jealous with our morning cocktails ;-)
The staff like most Mexican were extremely nice and helpful. Every part of the hotel that I saw was very clean. The room was spacious and the bathroom was well portioned. I especially like the feature that the room key activated the room lights and once removed would stay on for only 5 mins. Check in and check out was a breeze and it was practically a straight line to the airport. Easy location to get to and from. Muchos gracias!
A maioria da equipe e a facilidade da minha estadia Está bem ao lado de um cassino movimentado, tornando um pouco difícil estacionar em qualquer lugar perto do hotel.
O quarto era super limpo e grande. Quartos bem feitos, um lugar simpático.
Location Dirty rooms & towels
Very easy to reach, low cost valet parking, good spot for access to the Centre of Cancun. Not a beach hotel.
Its clean small room it's great The location from zone hotelera
The location was great for us. It is located between the American hotel strip and the Mexican area of Cancun, giving us easy access to both worlds. From the hotel there is great access to transportation. It was not easy to get USD funds changed to MX Peso.
We had an excellent stay here. We had a single night before catching our flight home. The room was clean, the bed was comfy, the wifi worked great, the location was great. The staff was helpful and friendly. They had one of the nicest "continental" breakfasts that I've seen in my travels, with a large selection of fresh cut fruit, fresh bakery products, "make your own waffles", and 6 hot food items. We went to the top floor by accident and bumped into the general manager of the hotel, who gave us a quick "tour" of the city pointing out some interesting points on the sky line. We would stay here again.
Location Was absolutely bad experince, never coming back or recommended !!
Clean and simple. Good for what we needed. The "third bed" in the room turned out to be a couch that folded down. Ok, but not as expected.
Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block. Had to be in your room for a/c to work,.(no cooling room for your return), small refrigerate didn't cool well. That's all, no bad deal. Beds are firm but I like that.
Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair. Easy ground level free parking. Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation. Terrible to have rock and roll till just after4:00AM!!!!!
The cocktail waiter/barman - he was fantastic Too far away from anything useful
we stayed one night before travelling on - we were not rushed and didn't need to check out until 1pm. the staff were great and really helpful about local amenities, Great hot choclate nope
Hotel was well situated and very comfortable the staff are awful, they never asked us if we would like drinks when we were buy the pool and tried to rip us off when we checked out. not satisfied
The hotel staff was friendly and helpful, especially the door men and the wait staff in the restaurant. The desk clerks were less helpful. Air conditioner units were very noisy had to turn off to sleep
Hotel staff is very friendly. Cleaning of rooms very goog. The rooms are not verycomfortable and need to be refubished.
the sunny pool, great breackfast (buffet style) smell of room (very humid)
clean, comfortable, polite staff, central location, good value for money
This hotel is near the downtown area of Cancun which is very different from the hotel zone. It's in a residential area so it's a little odd to begin with but once you get past that the hotel location, the hotel entrance and facilities are nice. They have a secured parking lot behind the hotel which is a little hard to find at first but I like that they have security 24 hours a day. The hotel room is very clean and a big part of that is all the marble they have in the hotel. The fixtures such as sink faucet, bathtub faucet and some other wall pieces in the bathroom are rusty. The bathtub faucet was so rusty on the inside it was difficult to work properly. The maids do a good job cleaning so it doesn't look like it needs replacing. The shower curtains smelled of mildew which didn't surprise me
Nothing in particular Room was no smoking but there was smell of smoking. Hotel was not central and a long walk for any eating places.
It was close to downtown Cancun. We were tired when we arrived, and the room they assigned us had not been cleaned. Second room we were given the bathroom door handle didn't work, and the toilet handle broke. We were exhausted so we settled by manually lifting lever to flush toilet.
Hotel staff, facilities and breakfast
Good location to bars, it's air conditioned and its a cool looking hotel. the hotel bar food is kinda crappy. The water didn't work for the first few hours after we checked in but I'm pretty sure they had it turned off to our floor to converse it or something. That's what it sounded like anyways. There's no blankets on the beds, only sheets. We stayed for $60 cad. You're in a good location for bars, everything's walking distance and you have a ton of choices. I'd stay here again. We didn't see any bugs (and I looked) and the bed was pretty comfy
Like there scultures, loby , there are a good bohemic ambience to delight music trought the nigth, grate painting walls To much noise at nigth, cant sleep, specialy a drop on my air condicion machine, i was report, but nobody didnt fix.
The Hotel had potential. Only if they could've just kept it clean. Smh! There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else. Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!
A small, very eco-conscious green oasis in the middle of downtown Cancun. Shower wasn't very warm .. but we were having torrential downpours that might have affected the system.
Very clean, friendly staff, beautiful grounds, close to everything in Cancun Ac in room didn't really cool well
Donny and his mother were the most amazingly and gracious hostel hosts I've ever met. Such a pleasant. Experience living in their home/hostel/apartment ...idk what you call it but it was perfect for me. If you want a true Mexican experience and are traveling on a budget, THIS IS YOUR PLACE! Cheers to Donny for a great time.
Large suite. Swimming pool. Across the street from very loud bars. We couldn't sleep because of the noise. They switched us the following nights to a quieter area. The sofa was too old.
Really cute and good security. hot water, 5 minute walking distance to a HUGE mall. great food nearby. across the street from a concert hall type place....VERY LOUD music until around 3 am.
location is really convenient, close to many nice restaurants in the downtown area. near a bus stop, so it only took 15 minutes to get to the hotel zone. staff is friendly, and they have people stationed at the hotel 24/7 which makes it really safe! the rooms are very clean and spacious. overall, it is a really good value. we would stay there again next time we visit! they did have a small kitchen area in the room with a fridge, but there was no microwave.