Prós: Hotel was clean, rooms were nice, breakfast was good.
Contras: I had requested a crib when I made my reservation and was told the hotel could provide one. When we checked in there were no crib available. Needless to say I was upset. The availability of cribs was one of the reasons I picked your hotel
Prós: The beds were comfortable. The valet people were very nice and accommodating. The bar was nice but pricey.
Contras: The front desk staff were not very helpful. Our room was not cleaned the next day. The beds were made but the bathroom was still dirty. In the lobby restroom they were out of soap and toilet paper.
Prós: The restaurant in the hotel had the best steak I have ever eaten. A bit pricey but very good . The staff was more than accommodating.
Prós: Every person we dealt with from the hotel and attached restaurants were wonderful. Some of the best customer service these world travelers have ever experienced.
Prós: Comfortable and beautifully appointed room.
Contras: Northern.com showed no rooms available for weekend but kayak.com got us a king bed, beautiful room at a reasonable rate
Prós: To say the staff were fantastic would be an understatement. They were personable, helpful, and professional. We felt at home from the moment we arrived!
Contras: They were full for the night and out of roll-aways, but they helped us find extra pillows and bedding for our son to sleep on the floor.
Prós: comfy, very well appointed, etc.
Contras: noise in hallways. we were next ice machine and it was very loud every time someone came by
Prós: Beautiful boutique hotel in the heart of good old billings. I had a choice of a more expensive strip hotel or here. All was great. This was an amazing find. Go somewhere else for breakfast. Bernies is too expensive.
Prós: Great location downtown. All of the staff, from the valet to the front desk went above and beyond for all of our needs. The rooms were nicely furnished and clean.
Prós: Staff was friendly, room was clean, comfortable bed and round the clock room service!
Contras: Room was on the smaller end
Prós: The service and accommodations were great. It is located in the center of Billings, so you are surrounded by restaurants, and activities, most of which are within walking distance.
Contras: We stayed for two nights. On the second evening my wife and I returned to the room to discover it had not been cleaned. The cleaning crew was out on the floor when we left that morning, so we assumed it would be done. But we had enough towels for the second night, so no big deal. Everything else was great.
Prós: Walking distance to downtown and Jakes restaurant. Excellent location.
Contras: Parking poor right now. Adjacent parking and indoor walkway under construction next door.
Prós: Very contemporary, excellent service, perfectly clean and comfortable
Contras: One of the times my truck came up from valet parking, it smelled like fried clutch. Every other time I had it parked, I asked the kid fresh off the farm drive it; he knew what he was doing, even though he was younger than the vehicle.
Prós: Room cleanliness and the layout is the best! It was just a great room and value for the price.
Prós: I really like these types of rooms. They are always so roomy and clean.
Contras: The staff knocking constantly on checkout day. I thought checkout was at 12pm? Because they started in at 8am. Then they started calling the room and hanging up so I had to put the phone off the hook. Not happy with that issue.
Prós: Large Room, good breakfast
Contras: The vanity is right by the bed. There is no door so someone using the sink causes light and noise for someone sleeping.
Prós: The location. Breakfast selection. Layout of room.
Contras: Toilet plugged up in evening. No maintenance people available. Ran out of plates and silverware at breakfast.
We stayed in a one bedroom suite. Very nice, clean and comfortable. I would recommend this to anyone.
Prós: Breakfast and Room size.
Contras: The front desk lady was not real friendly.
Prós: Nice room layout. The bed was great.
Contras: Not as clean as expected. The fold-out sofa linens had several hairs.
Prós: The room was clean, comfortable and people were friendly.
The hotel has a great location, behind King Ave and all the shopping. The room itself was large and inviting. Breakfast was really good and everything we could have asked for. I would highly recommend this hotel to anyone. It may be a little more costly, but for the comfort and location, it is worth it!
Prós: The room was large and had everything we needed.
Contras: Our room mirror had not been cleaned.
I would stay again. It was a great price for amazing room, breakfast was amazing, and they were pet friendly. They also had a very nice swimming pool and mini basket ball court.
Prós: It was like living in an apartment. I had everything I would need to stay for over a month. They offered free wifi and they were pet friendly. Also, the breakfast was great.
Contras: I had to unload my own baggage. It was windy and the cart fell off the slanted curved over curb. Lucky for me nothing broke.
Prós: I booked a handicap room and it was great. Lots of room and comfort. What I needed was a shower chair and this room had a bench built right into the shower. There were also many handicap bars for safety getting in and out of the tub and by the toilet.
Prós: Limpeza. Funcionários simpáticos.
Contras: Necessidade de pagar para o café-da-manhã.
Prós: Eu reservei um quarto para deficientes físicos e foi ótimo. Muito espaço e conforto. O que eu precisava era uma cadeira de chuveiro e o quarto tinha um banco construído no chuveiro. Havia também muitas barras para entrar e sair com segurança da banheira e ao lado do vaso sanitário.
Prós: Location was o.k.... Breakfast was fine... the cleanliness of the eating area was way above average... food was well presented... lobby area nice... parking o.k even w/our p/u and 14 foot trailer...
Contras: no shampoo or cream rinse on day two; but icing on the cake no coffee cups. nights 4 and 5 no cream rinse, lotion x 2,and this after I mentioned at desk that we had none on day two. go figure. no coffee on day 5. ugh! amenities? go figure!
Prós: The bed was comfy and we couldn't hear a lot of noise from the neighbors. This hotel is very conveniently located and is one of only a handful that are less than 10 minutes from the airport. The staff went out of their way to make sure a few breakfast items were available for us because we had a 545 am flight to catch the next morning so we were leaving by 4 am. The room was a nice size and had plenty of space for our pack and play to be set up for the baby.
Contras: The people in the room directly above us sounded like they had elephants for children with all the stomping that was going on basically throughout the night. I don't fault the hotel for people who can't walk without stomping, but there might have been a way to insulate a bit better between the floors to minimize the amount of noise coming through. There was also a bad smell in one spot in the hallway. I'm very sensitive to smells though, so this might have been just me noticing it.
Prós: The cleanliness and comfort of the room. ...
Contras: I tried to get a better price due to wedding. The clerk was not helpful at all....
Prós: That the rooms were very nice and very clean.
Contras: Yes!! There were a group of boys staying in the room next to us who were very loud most of the night. We called and reported it to the front desk however, they were still very loud and we did not get any sleep.
Prós: Location is optimal off Zoo Drive.
Contras: No fridge, no microwave, no closet, no hangers, nowhere to hang my clothes. $--- price was a rip off and a total joke. Cannot believe I paid $--- for this room - felt completely ripped off and scammed paying this price for no amenities whatsoever.
Prós: Good breakfast, clean and quiet.
Prós: It was clean and quiet.
Prós: Clean, comfortable and easy.
Prós: Lots of parking and additional entrances closer to room than main lobby. Very handy.
Contras: Breakfast was ok. But breakfast room was not all that clean.
Prós: Close to destination.
Prós: The room was spacious and beautifully furnished.
Contras: The pool and hot tub were horribly chemically and we couldn't stay in too long because our eyes were burning.
Prós: The beds were amazing!
Contras: It's advertised as a 24 hour pool online, in the hotel room books, and in the pool room on every sign (2 or 3)however it actually closes at 10 and all the staff just state we will let the manager know. More complaints but I am out of room to type.
Prós: Room comfortable, clean, and quite. The bed very comfortable for a perfect nights rest. Thank-you!!
Great breakfast, very helpful and friendly staff.
Prós: Spacious room with the sink outside the bathroom.
Contras: Mattress in our room needs to be replaced. It was squishy.
I booked a king suite with a bathtub, when I got to the hotel I discovered I was put in a completely wrong room. When I told the manager about this she told me there were no other available rooms and did nothing to help me get a refund and was downright rude.
Prós: the room was very clean and the grounds were well maintained. pretty flowers on the grounds and on the railings in window boxes. great breakfast was included at a nearby restaurant
Contras: the restaurant for which we received breakfast credit was very busy during the morning hours. on the second morning, which was a sunday, it wasn't worth the long wait for breakfast, so we opted to go elsewhere and pay for our meal. the property is very dog friendly. there is a small area with artificial turf for the dogs to void; this was pretty gross.
Prós: Included breakfast at Stella's is awesome.
Prós: A larger room than usual (#250); a nice surprise.
Contras: Parking is always competitive and feels somewhat unsafe late at night due to odd under-building spaces and dark corners. Downtown Billings not the safest place for this kind of lot.
Finding your room and nearest stairs is also problematical due to add-on feeling to the buildings.
Contras: No breakfast. Long wait on hold to reserve room. Finally hung up and used kayak. Then received no hotel points.
Prós: Beds were clean and comfortable.
Shower and Bathroom were amazing.
Price was decent. Had a billing error but it was promptly fixed.
Contras: Location and Parking is strange. Restaurants are limited until you drive a mile down the road. Everything seems to close early.
Prós: Great location near many restaurants.
Contras: Door to room was stuck.
Contras: Rudeness of Front Desk Staff
Debris and stains on room carpet
Prós: They have great shampoo, conditioner, and lotion!
Contras: I was expecting a lot nicer place. The parking situation is terrible.
Prós: Banheiro / chuveiro
Contras: Tapetes sujos, atitude pessoal, acomodações café da manhã
Prós: Pequeno-almoço incluído no Stella é incrível.
Contras: The parking was way too tight for a truck. We only had one towel in the bathroom for two adults. Other than those two things we really enjoyed our stay. It was a beautiful facility with easy access to everything we needed.