We had a very good break here, staff were friendly, room was a little small but was clean, food was really good and the staff in the restaurant were really lovely. Bit overpriced but we had a nice time so we were happy.
Friendly atmosphere and overall service provided by members of staff
good value for money no
Quiet location, clean. Cleaner was extremly helpful when I was struggling to carry my bags up the stairs, genuinely concerned and on hand to assist me. The food in the restarant was not of a good standard. I had belly of pork and left the whole thing, overcooked. When appraoching the bar for drinks I was faced with an abrupt bar man who did not even look up and instructed me to sitdown to be served. I would stay again, but would be cautious about eating there.
Location, quiet and the facilities The waiting staff at breakfast got the order wrong. The Irish coffee was not to a standard we would expect from a MacDonald Hotel.
Very comfortable, quiet and excellent dinner and breakfast. Nothing
Pleasant surroundings. Free broadband in room internet - remeber to take Ethernet cable Dining facilities are limited to A la carte at one end, and sports bar at the other with nothing in between
This was our fourth visit to Botley Park. We stay there because we enjoy the comfort of the bedroom and the food in the dining room The Bar prices. I can buy a ltr of whisky for what I paid for two singles at Botley Park!
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
Localização e acomodações Serviço de refeições; café da manhã muito repetitivo
Gostámos do conforto do quarto e da localização do hotel. Não gostei de ter de jantar no bar, acessível a gente de fora, por aparente indisponibilidade do restaurante. No dia seguinte fiz a reserva para jantar no restaurante e consegui percebendo que serviam ali muito poucas refeições.
all of my stay no english breakfast
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
The location was very handy for us.
easy to find and to use the restaurant at night offer a poor menu
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
Very expensive for an "overnight" hotel
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
It was in bad shape, carpets dirty and in need of decorating
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
Position was very good and we checked in early with no problems
Free Parking Cost of Food & Drink
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
Excellent room, very comfortable. Ideal location.
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
Extremely proffesional and friendly staff
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
Excellent decor and facilities ,partculary good bathroom. No
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
Car parking was poor. Only just enongh spaces
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
The staff were very helpful and friendly. The noise from traffic during the night
Very nice decor Much to noicy - My room was right above a very busy street
Localização, jardins agradáveis, ambiente histórico, pequeno-almoço. Edifício um pouco degradado, funcionários pouco amáveis, taxas escondidas.
a envolvente do parque com o edificio, muito a lembrar dos cenarios dos livros de Jane Austen gostei de tudo
Friendly, clean, comfy. Good location. Wifi in rooms rubbish, blinds in rooms need dusting, noise from street is quite loud.
Clean, updated rooms Good food in restaurant Staff are for the most part pleasant and helpful when they're able to be. Way too many stairs Room phones don't dial out wifi signal is absolutely terrible.
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
Staff were very friendly Towels were too small and mattresses too thin
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
Value for money welcoming stay close to amenities None
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
Staff very helpful and polite when asked for help. Limited choice of meals.
We are from the US and spent 17 days in Europe. We chose this hotel because we were a little tired of big cities (although this was a bit of the beaten path) and the rooms/beds were larger then others (we have three kids). The pillows are the best! And breakfast was divine (read - huge!). Jacuzzi was tiny (fit three people only) and freezing (maybe around 93 degrees F) ... Sauna and steam room were nice though.
Efficiency, Cleanliness and Comfort were all good.
The spa & jacuzzi Limited menu in both restaurants. Would have liked more pasta dishes & vegetarian.
The pool facilities were very good and open late into the evening. We stayed in a standard room which was actually relatively large with a very comfortable bed.
Reception staff were charming & helpful-excellent service. Reception on t v was terrible-we were unable to watch as the picture was so poor. Hotel was very rambling, and difficult to fnd our way around.
Quiet location. Comfortable room. Excellent breakfast - from heated containers, and with hot plates. Other hotels take note! Hotel confirmed wifi was £15 for 24 hours. I told them this was excessive - especially as many people just want to download/send some e-mails. Checked available networks on my netbook & logged on to 'ibahn' - which has an option for 1 hour free!! Ditto next day.
Comfort, cleanlinness and welcoming staff.
Hotel was clean and staff was nice. It is in nice grounds. Breakfast was ok. Did not agree with the fact men had to wear shirts with a collar for dinner in the restaurant.That seemed to be a bit old fashioned. So my husband and I went to restaurants close by. Also thought the dinner menu was a bit over priced.
We were not allocated the room we had booked - only a double rather dbl dbl. The initial room was also allocated up stairs, when we had a pushchair. There was no lift access. It took an hour to fix up a new room, as I had to requeue to complain. It then took 6 hrs to get a cot in the correct room. Evening food quality debatable. Breakfast very good
Our stay at this hotel was excellent. The receptionist altered our booking on request and assisted us with our luggage . The room was lovely, no compalints at all. Everything we needed was there, even a fan to cool us down!! We used room service for dinner and it was delivered very fast, even though they were very busy in the dining room. Next morning the buffet breakfast was the best I have experienced anywhere. A great choice and something to suit anyone. All in all a great stay at a great hotel. We would certainly recommend this hotel and would use it again if holidaying or travelling in the area. Nothing to dislkike.
localizaçao entrar fora de horas ( depois da meia-noite)
Apesar de apenas ter servido apenas para descansar, reparei que os funcionários foram muito competentes. Precisei de apanhar táxi e numa das vezes atrasei-me; automaticamente telefonaram-me para o quarto a avisar que o meio de transporte requisitado já estava disponível. Para além do mais apesar de ter reservado um quarto sem casa de banho privada, foi dado um quarto com casa de banho.
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
As described- lovely rooms, friendly service, well located. None
room, staff food nothing