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Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service. We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.
clean and near to the city also the casion nothing
The hotel was within easy reach of all the places we wanted to visit
The shower was nice. Concierge was great. Incompetant booking staff and rude reception staff.
the view was awesome service was pretty average.
Location was great ,shopping , casino ,entertainment They took my floor towels but did not replace them . its miner
Loved the little cocktail bar off the hotel lobby Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.
Service and people. They wanted to help.
Location was good,Standard was good,service great,food excellent,Enjoyed our stay. Broken bench in sauna
good rooms bit austere lobby
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
The staff was very friendly and helpful. They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money
Good position to visit Auckland, good value for money
The bed was very comfortable and the staff were helpful and polite. Very modern decor. Room was not as spacious as I expected.
It was convenient to the city I booked and payed for a harbourview room and was disappointed even when l was up graded to another room l still did not have a Harbourview, l could just see it if l stood on the bed, seemed to be false advertising.
Comfortable room, large and spacous thank you. The staff at the bar - absolutely useless and did not have any people skills at all.They did not acknowledge guests sitting in lounge to be served, if they did see us they ignored us and continued wiping glasses. Orders of simple drinks took excessively and embarrassing long. One took the order, one was asked about the status of the order and another brought the order out!Parking was a big issue - The Rydges should have onsite parking available and especially for Ridges Priority Guest, we should not have to pay for parking.Internet - this should also be free of charge for Priority Guest or any guest really, In this day and age with easy access to the internet and the little cost of having broadband in a hotel, it is quite disappointing.
The location is great - right in the centre of the CBD. We requested a room that was a) up a few floors & b) if possible, to view the sky tower. Both requests were fulfilled. 10 out of 10 for our stay.
This hotel feels like it has seen better days. Check in was a breeze but they really do need a bigger car port or a system where if you leave your car it immediately goes to valet rather then holding up other clients behind you. We were on the second floor facing out to what could only be student housing. Room was good overall but there parts of the carpet that were sticking out from where it joined the bathroom, very shabby. In regards to location, the hotel was close to everything so location wise it was ideal. The breakfast buffet was on point though and worth the $25per, lots of choices.
Convienece, comfort, easy access. nothing
friendly and helpful staff. clean room and quick, flexible check-in.
The staff were excellent and upgraded our second night free of charge because the room booked was not available. They were always helpful and professional. Also the doorman was especially warm and welcoming.
The newly done out room and high level of standard by al staff. The parking outside the hotel is very small
Well priced for Valentines Day, friendly staff and we were happy with the closeness to restaurants etc. Definatly value for money accommodation!
Our stay was fantastic from the privacy to the helpfulness of staff, the whole experience was one of luxury. We were able to relax and enjoy our stay and left feeling very pampered
The staff were excellent and very attentive The hotel room was a bit run down and the bath was worn had rust because of the enamel coming off.
Close to on ramps for various motorways> Courteous staff. Large rooms. Room not fully prepared. The 5th floor is a trainee floor and our room had no milk and the room was not cleaned until I asked at 3.30pm.
We were wedding guests at the tea rooms, the waiting staff were great and the food was nice. Just feel the Heritage Auckland needs a bit of an upgrade re general colours of furnishings, found it a bit dull and dated.A shame guests staying in hotel need to pay $30 for parking.Otherwise were happy.
Location perfect. My room was large with high ceilings and balcony. Nice decoration. No shower curtain, the bathroom gets inundated after each sower. Breakfast very expensive.
The size of the rooms. They made a mistake with our reservation and had us booked for the following month.
The Hotel is centerally located, the rooms are well equipped and of a good size. The restaurants are good and the service is pleasant
the location was excellent,the friendly staff and good security.Next time we are in Akld we will be staying with you and we would recommend your Hotel to others We found the one of the elevators was very noisey and woke us up in the early hours of the morning
Helpful staff Noisy
The room was comfortable and the location was good.
Had plumbing issue initially which was handled very well. My wife and I were upgraded to a suite with a beautiful harbor view. The staff was exceptionally professional and courteous through it all. N/a
Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.
The staff were friendly and helpful.
Walking distance from cruise dock, concierge staff excellent, allowed early check in, assisted with all questions/concers Close to busy street, heard a little street noise late night/early morning.
The pillows - all too low and no options.
The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice
Great location so central to everything, great bed and bed linen The t.v is in a cupboard which limits the space in the room as the cupboard door is open for t v viewing. The standard of hotel we did expect a flat screen t v
Great Service. Prestige. The room was a little bit noisy of external noise during the night.
I enjoyed Japanese TV show dinner is expensive and not so much delicious
Jacuzzi The meal was really expensive downstairs..
very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow
Location , friendly staff. The valet service was prompt and professional.
Location. Much too small. Very very small room and bath room. I was unable to stand up in the bathroom while brushing my teeth and applying makeup. My head hit the ceiling!
Food and beer at the hotel restaurant and pub is excellent. The location is great if you want to see the best of Auckland without much fuss and bother. The hotel is old and the room I was staying in had a stale smell. The room was also small but maybe to be expected given the price. The Internet only worked properly with IE on my laptop.
The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding. On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.
Premium King Room was nice and spacious..Good location Signage from the parking garage is horrable..And gave us the wrong room first
Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass. The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
Location. gym and quality of rooms
The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.
The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted
The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment. Really minor point - No hotel writing paper
Room service,cleaners all make for a very relaxing holiday.
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
Price, location. No free Internet access.
everything suited our needs. We were at a conference and were only there to sleep and shower. It was pretty quiet for a central Auckland area. no
I liked the fact that I was leaving early the next day I thought it was over priced, I could not control the air vent blasting cold air into my room. there were'nt enough blankets on the bed. The bathroom was unclean so I went without a shower and felt unsafe when I went to my room as there was no lighting in the corridor my room was located on. It seemed dark and felt dangerous with drunk people wandering around randomly.
Terrific staff service. I note "fair" above on cleanliness only becaue the carpet is showing a lot of dirt/stains - otherwise the room was very clean.
good location in the heart of the city If more staff in reception would be great in rush hours
Kitchen facilities, but would not call it a hotel. Rubbish and cigarette butts on the stair case/ fire exit
Great location. Not impressed with the quality of the room and the facilities.
Location The shower - I would rather use the coin slot type shower or pay $2.00 extra to have a continous flowing of water! One Reception staff causes long delay at check in time.
Maintained & cleaned very well. Excellent central location to events, trains, buses & shops. Great value.
Close to all the attractions of Auckland and friendly staff. Lots of shady characters hanging out in front of building, party noise all night long, and smelly.
The location and staff were very good, and make me want to come back, Julia at Reception was very friendly, as were the others, and the young Canadian man at the internet was very helpful and a good laugh. The entertainment at globe was great too! price was a bit much, but other then that was great
The staff is patient & helpful. The bed was uncomfortable:(
A localizacao e' excelente, o preco bastante razoavel. O quarto estava razoavelmente equipado com geladeira, fogao eletrico, microondas. O fato das paredes ser de metal; o banheiro nao tem ventilacao.
Apenas a localização, no caso, para quem deseja estar no centro da cidade A limpeza do quarto deixa muito a desejar. Quando fizemos o check-in, verifcamos que a roupa de cama não havia sido trocada. Tivemos que pedir a troca. O hotel tem 18 andares cada um com 8 apartamentos e um só elvevador funcionando. Descer com carrinho de roupa suja no elevador e parando em cada andar para pegar mais roupa não é agradável. Carpetes sujos e manchados.
Localização do hotel cama não era arrumada todo dia.
localizacao. servico de limpeza do quarto eh ruim elas, mas limpam os quartos, nao lavam 1 talher sujo ,apenas so trocam as roupas de cama e toalhas
Very welcomoing,very hospitable ,loverly staffs with great smile on their facese epercially the male staffs,consulting you all the time to find out if you are ok or happy and to know if the is any problem that need their help.giving you good advice on how to move around and see the city if you it's your first time with adresses of some beautiful places you may wish to visit. Nothing negative to be comments about this hotels.my staying was fantastic.
awesome location, cheap, lovely and helpful staff hygiene may be a concern, but you get what you pay for
Location and friendliness of staff Lots of noise from other rooms and from plumbing - no sound insulation
It's close to the bus station. Run-down overall. Really lumpy pillow. Couldn't open window to air out hot, smelly room. Not overly comfortable neighborhood. Paid more for this place than other hostels in Auckland that were much better.