Loved the little cocktail bar off the hotel lobby Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.
good rooms bit austere lobby
clean and near to the city also the casion nothing
Location was great ,shopping , casino ,entertainment They took my floor towels but did not replace them . its miner
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
The staff was very friendly and helpful. They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money
Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service. We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.
Location was good,Standard was good,service great,food excellent,Enjoyed our stay. Broken bench in sauna
The hotel was within easy reach of all the places we wanted to visit
Service and people. They wanted to help.
the view was awesome service was pretty average.
The shower was nice. Concierge was great. Incompetant booking staff and rude reception staff.
Walking distance from cruise dock, concierge staff excellent, allowed early check in, assisted with all questions/concers Close to busy street, heard a little street noise late night/early morning.
Great location so central to everything, great bed and bed linen The t.v is in a cupboard which limits the space in the room as the cupboard door is open for t v viewing. The standard of hotel we did expect a flat screen t v
The staff were friendly and helpful.
I enjoyed Japanese TV show dinner is expensive and not so much delicious
very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow
Nothing We booked this hotel for New Years Eve in Auckland. Besides being overpriced for the night in question, they charge ridiculous valet fees, put us in a handicap room with no bathtub, horrible view, and construction all around, put bacon on my Ceaser salad after I specifically said I was a vegetarian, brought the salad on filthy plates covered in chocolate from what I can only assume was the previous meal. Upon checkout no one even bothered to ask how my stay was. I asked for a manager and voiced my complaints. No attempt was made to remedy the situation.
The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice
All of the staff were exceptional! It was a nice hotel in a great location, with good food, great help, and a well equipped gym very reasonably priced!
Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.
Great Service. Prestige. The room was a little bit noisy of external noise during the night.
The pillows - all too low and no options.
Location , friendly staff. The valet service was prompt and professional.
atendimento da (funcionaria micheli) fala portugues, vista panoramica do quarto e rapidez no atendimento
Ótimo custo/benefício. A cordialidade dos funcionários. A vista do quarto para a Sky Tower. O tamanho do quarto standard é excelente. O banheiro reformadíssimo, com banheira - em tamanho grande - separada do chuveiro/box. Localização estratégica, pois fica perto de tudo: Sky Tower, Queen Street, poucas quadras do Harbour - que é o ponto de partida para passeios de barco e do ônibus turístico circular. Próximo ao Harbour localiza-se a sede do I-SITE (verdadeira central turística gratuita que resolve tudo para você (realização de reservas, informações, indicações, panfletos, guias) e está presente em todas as cidades interessantes da Nova Zelândia. A piscina, apesar de grande e bela, não é aquecida o suficiente para um banho sem passar frio. O serviço de quarto, à noite, é precário: poucas opções de cardápio, ausência de pessoal para ajuste do ar condicionado.
Simpatia dos funcionários e instalações.
Layout da sala e vista .. Uma variedade de opções de alimentos. Internet eficiente. Estacionamento. Estou neutro sobre opções de comida.
Bebidas e canapés à noite no Club Lounge. Wi-Fi rápido incluído. Não há tomadas perto da cama ou da mesa de centro.
Premium King Room was nice and spacious..Good location Signage from the parking garage is horrable..And gave us the wrong room first
Room service,cleaners all make for a very relaxing holiday.
The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.
The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted
Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass. The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.
Location. gym and quality of rooms
the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment. Really minor point - No hotel writing paper
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding. On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.
Fantastic apartment accommodation in a super downtown location Car parking was a lottery
The staff were always very pleasant and helpful The parking system could be a problem
fantastic room layout, view and kitchen was handy
Great location and spacious apartments. Hardly recognised any Accor Gold benefits.
very good staff
The staff were very helpful and our suite was roomy and confortable. Breakfast was good and the service excellent.
The room was comfortable and the location was good.
The Hotel is centerally located, the rooms are well equipped and of a good size. The restaurants are good and the service is pleasant
Close to on ramps for various motorways> Courteous staff. Large rooms. Room not fully prepared. The 5th floor is a trainee floor and our room had no milk and the room was not cleaned until I asked at 3.30pm.
Late check out just for asking. Very helpful concierge service. Employee walking inside saw our taxi and grabbed our bag taking it to the front desk. Excellent pool and exercise facilities on roof top. Hector's restaurant in huge atrium very pleasant. Two queen beds separated by sliding privacy divider. Large bathroom with separate shower and tub, double sinks. It was great.
the location was excellent,the friendly staff and good security.Next time we are in Akld we will be staying with you and we would recommend your Hotel to others We found the one of the elevators was very noisey and woke us up in the early hours of the morning
Had plumbing issue initially which was handled very well. My wife and I were upgraded to a suite with a beautiful harbor view. The staff was exceptionally professional and courteous through it all. N/a
The staff were excellent and very attentive The hotel room was a bit run down and the bath was worn had rust because of the enamel coming off.
Helpful staff Noisy
Location perfect. My room was large with high ceilings and balcony. Nice decoration. No shower curtain, the bathroom gets inundated after each sower. Breakfast very expensive.
Our stay was fantastic from the privacy to the helpfulness of staff, the whole experience was one of luxury. We were able to relax and enjoy our stay and left feeling very pampered
We really enjoyed our stay. The staff are very friendly and accommodating, the location and facilities were great and the restaurant had a very good buffet and menu breakfast. We would definitely stay here again.
The size of the rooms. They made a mistake with our reservation and had us booked for the following month.
localizacao. servico de limpeza do quarto eh ruim elas, mas limpam os quartos, nao lavam 1 talher sujo ,apenas so trocam as roupas de cama e toalhas
Localização do hotel cama não era arrumada todo dia.
Apenas a localização, no caso, para quem deseja estar no centro da cidade A limpeza do quarto deixa muito a desejar. Quando fizemos o check-in, verifcamos que a roupa de cama não havia sido trocada. Tivemos que pedir a troca. O hotel tem 18 andares cada um com 8 apartamentos e um só elvevador funcionando. Descer com carrinho de roupa suja no elevador e parando em cada andar para pegar mais roupa não é agradável. Carpetes sujos e manchados.
A localizacao e' excelente, o preco bastante razoavel. O quarto estava razoavelmente equipado com geladeira, fogao eletrico, microondas. O fato das paredes ser de metal; o banheiro nao tem ventilacao.