A equipe foi incrível. Especificamente Lin na recepção. Ela nos ajudou imensamente!
Hotel de qualidade, bons serviços, mas um pouco antigo, mobiliario antigo, mas muito confortavel . Localização não é boa, afastado do centro, telefonema internacional é uma exorbitancia.
Um hotel antigo mas para Auckland melhor que alguns Precisa de um quarto de atualização.
Simpatia dos funcionários e instalações.
Ótimo custo/benefício. A cordialidade dos funcionários. A vista do quarto para a Sky Tower. O tamanho do quarto standard é excelente. O banheiro reformadíssimo, com banheira - em tamanho grande - separada do chuveiro/box. Localização estratégica, pois fica perto de tudo: Sky Tower, Queen Street, poucas quadras do Harbour - que é o ponto de partida para passeios de barco e do ônibus turístico circular. Próximo ao Harbour localiza-se a sede do I-SITE (verdadeira central turística gratuita que resolve tudo para você (realização de reservas, informações, indicações, panfletos, guias) e está presente em todas as cidades interessantes da Nova Zelândia. A piscina, apesar de grande e bela, não é aquecida o suficiente para um banho sem passar frio. O serviço de quarto, à noite, é precário: poucas opções de cardápio, ausência de pessoal para ajuste do ar condicionado.
Layout da sala e vista .. Uma variedade de opções de alimentos. Internet eficiente. Estacionamento. Estou neutro sobre opções de comida.
Bebidas e canapés à noite no Club Lounge. Wi-Fi rápido incluído. Não há tomadas perto da cama ou da mesa de centro.
atendimento da (funcionaria micheli) fala portugues, vista panoramica do quarto e rapidez no atendimento
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
Location was good,Standard was good,service great,food excellent,Enjoyed our stay. Broken bench in sauna
Loved the little cocktail bar off the hotel lobby Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.
The shower was nice. Concierge was great. Incompetant booking staff and rude reception staff.
Service and people. They wanted to help.
The staff was very friendly and helpful. They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money
good rooms bit austere lobby
Location was great ,shopping , casino ,entertainment They took my floor towels but did not replace them . its miner
the view was awesome service was pretty average.
Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service. We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.
clean and near to the city also the casion nothing
The hotel was within easy reach of all the places we wanted to visit
Walking distance from cruise dock, concierge staff excellent, allowed early check in, assisted with all questions/concers Close to busy street, heard a little street noise late night/early morning.
Nothing We booked this hotel for New Years Eve in Auckland. Besides being overpriced for the night in question, they charge ridiculous valet fees, put us in a handicap room with no bathtub, horrible view, and construction all around, put bacon on my Ceaser salad after I specifically said I was a vegetarian, brought the salad on filthy plates covered in chocolate from what I can only assume was the previous meal. Upon checkout no one even bothered to ask how my stay was. I asked for a manager and voiced my complaints. No attempt was made to remedy the situation.
The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice
The staff were friendly and helpful.
The pillows - all too low and no options.
Jacuzzi The meal was really expensive downstairs..
Great location so central to everything, great bed and bed linen The t.v is in a cupboard which limits the space in the room as the cupboard door is open for t v viewing. The standard of hotel we did expect a flat screen t v
very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow
Location , friendly staff. The valet service was prompt and professional.
Great Service. Prestige. The room was a little bit noisy of external noise during the night.
I enjoyed Japanese TV show dinner is expensive and not so much delicious
Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.
close to airport hassle free and free shuttle
The location from the airport, clean. A few quick bite eatery, including McDonald nearby. Too striped down. Bare bone, really.
Location was perfect. Right near the International Terminal. Shuttle bus available at all hours for a fee. Wifi was very pricey, it should be included in the room rate. Tight rooms with only single pillows, however I do know that I booked a Budget hotel...
Location was good, walk from airport. Room was very clean, hotel neat and clean. Bed comfortable, shower good. Good place to stay if all you want to do is have a convenient place to sleep and shower. No double beds available. Tiny room; no place for luggage, no closet, no toiletries, no cups, $10/day internet, $10 for cold breakfast.
Proximity to the airport and reasonably prized. Excellent transport arrangement (free shuttle bus to airport running every 15 mins); cleanliness of rooms No telephone in room
Proximity to the Airport. The rooms were small and the staff were not as friendly as I would have preferred. Overall, it was a good value for money.
Location, walk to airport 1 km. three restaurant in 5 minutes. Maket next by. Way too stingy. Wifi a bit too expensive.
Location. gym and quality of rooms
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
Premium King Room was nice and spacious..Good location Signage from the parking garage is horrable..And gave us the wrong room first
The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding. On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.
Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass. The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted
The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment. Really minor point - No hotel writing paper
Room service,cleaners all make for a very relaxing holiday.
the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city
The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.
Eficiência e amabilidade do pessoal, bem como localização sobre o mar, para os quartos com vista mar Os quartos guest room, como aquele que, por desconhecimento, comprei, não parecem ter, em temos de vistas, a classe que se espera num hotel de 5 estrelas. Efectivamente, ir da Europa para tão longe e ficar instalado num quarto que não oferece privacidade por ficar de frente para apartamentos, não é agradável. Valeu a gentileza do hotel, após as nossas manifestaçôes de descontentamento, que nos colocou num quarto com vista mar, a partir da 3.ª noite, esse sim, um quarto digno, nesse domínio, de um hotel de 5 estrelas.
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
The rooms are incredible. The bed is comfortable. Most of all, the staff is welcoming and accommodating. Great location to walk to the Wintergardens, sky tower, ferries, and amazing restaurants.
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
Great location and spacious apartments. Hardly recognised any Accor Gold benefits.
The staff were always very pleasant and helpful The parking system could be a problem
fantastic room layout, view and kitchen was handy
Fantastic apartment accommodation in a super downtown location Car parking was a lottery
very good staff
The staff were very helpful and our suite was roomy and confortable. Breakfast was good and the service excellent.
Staff was very professional, friendly and helpful in answering our questions regarding nearby shopping, dining and airport information. Rooms were modern in design, but still very comfortable. Gorgeous view of the sunset over the harbor was unexpected for a hotel directly across the airport. We never once heard sounds of air traffic despite being directly adjacent to the airport. The television channels were limited.
A very new therefore modern and well appointed hotel adjacent to the international airport. Very convenient for those who need to overnight before flying. Someone had switched off the fridge - the beer was hot!
We love this place as it is right at the airport and there aren't any other hotels that are right there. There is drop off parking at the hotel but you will have to arrange long term parking through them or directly with the Auckland airport. My only real gripe is that we didn't manage to get any deals that they offer as they seemed to finish early. We found a cheaper rate and the website of the hotel mentioned that they will offer a cheaper rate. We phoned the hotel but they wouldn't do this. We ended up booking it through the ZenHotels website. We did have an issue with the payment of the room but using the ZenHotels Android app we made a call to them and it was sorted.
Location! I just walked 50 feet from the international terminal and I was there. Nice too that the public bus stop is right there too. Pricey! I believe that the pricd was more than any others near ghd airport. I was traveling solo and getting in late do opted for this Novotel.
Decor, gym, breakfast, Proximity
Good standard and good room facilities. Hotel catering above average also. Locaction good for city centre.
Very quiet location and close to CBD
The spacious comfort, the great location in Parnell, and the availability of parking. No
Excellent proximity to City & Motorway. Nice locality where good night`s sleep is assured. Nothing of significance.
Access to the city and imenities around the area. Also the conference i attended was at the hotel. The reception I recieved was not overly welcoming. i felt rushed.
I liked the fact that it was open 24 hours and no fuss, breakfast next door and good views
The staff were very cheerful, friendly and helpful. All needs were attended to and they went out of their way to assist with all enquiries. The location was excellent as it was close to the city and shopping, but in a quiet area. The cafe and restaurant were very good. The television could have been larger
Excellent location, clean and tidy
There was a ten inch strip of the waterproofing plastic hanging down from the bottom of the shower door upon our arrival. When we left four days later it was still hanging.
good value for money, spacious, clean, friendly staff and great location no
Location - close to Parnell. Free car parking. Fairly priced Lighting in room was quite dark.
a distancia com relação aos pontos turísticos de auckland é exelente...
Excelente localização. Equipe muito prestativa. Quarto pequeno e precisando de atualização.
As camas A camareira, entra no quarto sem autorização, tirando sua privacidade.
- pressão de água no chuveiro - produtos de higiene pessoal - equipe - Limpeza e tamanho do quarto - excelente vista - Proximidade de todos os grandes
Hotel extremamene central. Fui facilmente a todas as atracoes turisticas e das principais rual O quarto e pequeno.
We received confirmation for a garden view room and got a room overlooking the back lot and garbage bins. The hotel changed our room, but we got a smaller bed.
Stayed one night in transit from Australia back to the USA. This is a solid, value-minded, business class hotel. The room was clean, the furnishings were practical, and the bed was comfortable. The cab fare from the airport to the hotel at $ seemed a bit high, but it was after midnight and I did not want to wait on the shuttle. The shuttle back to the airport at $ was adequate. This hotel is a good alternative to a downtown Auckland hotel for a one night transit stay.
Had a great stay at the hotel. I booked this hotel for it's proximity to the airport and the convenience of being able to take the bus from the airport to hotel. Was very pleased with the hotel service. Definitley recommend this for anyone who needs a good place to spend a night between flights.
We had transit layovers in New Zealand and this hotel was chosen because of its close location to the airport. My wife and I used the same hotel a week apart and had a very positive experience. The amenities were that of a business hotel. We had different room options because my wife was traveling with one extra person. Both rooms met our expectations. The restaurant served three breakfast choices for a reasonable price and the food was served buffet style. There was a bus that looped from the airport to the hotel, $, round trip. Depending on when you arrive, there may be a bit of a wait at the airport for pick up. If you need to spend a night in Auckland, New Zealand, this place should suit your needs. FYI, an airport hotel in New Zealand is not the same as an airport hotel in the United States. It is off site and may be a couple of miles away. A security tip - if you are in a ground floor room, check the sliding door to the outside to make sure it is locked. My wife's wa...
Check in staff were really helpful and friendly and gave us directions to the airport to avoid the roadworks. Navigation around the hotel - hard to find your room