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The staff were friendly and helpful.
Great Service. Prestige. The room was a little bit noisy of external noise during the night.
Location , friendly staff. The valet service was prompt and professional.
Walking distance from cruise dock, concierge staff excellent, allowed early check in, assisted with all questions/concers Close to busy street, heard a little street noise late night/early morning.
Great location so central to everything, great bed and bed linen The t.v is in a cupboard which limits the space in the room as the cupboard door is open for t v viewing. The standard of hotel we did expect a flat screen t v
Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.
I enjoyed Japanese TV show dinner is expensive and not so much delicious
The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice
Nothing We booked this hotel for New Years Eve in Auckland. Besides being overpriced for the night in question, they charge ridiculous valet fees, put us in a handicap room with no bathtub, horrible view, and construction all around, put bacon on my Ceaser salad after I specifically said I was a vegetarian, brought the salad on filthy plates covered in chocolate from what I can only assume was the previous meal. Upon checkout no one even bothered to ask how my stay was. I asked for a manager and voiced my complaints. No attempt was made to remedy the situation.
very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow
Jacuzzi The meal was really expensive downstairs..
The pillows - all too low and no options.
The rooms are incredible. The bed is comfortable. Most of all, the staff is welcoming and accommodating. Great location to walk to the Wintergardens, sky tower, ferries, and amazing restaurants.
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
fantastic room layout, view and kitchen was handy
The staff were always very pleasant and helpful The parking system could be a problem
The staff were very helpful and our suite was roomy and confortable. Breakfast was good and the service excellent.
Fantastic apartment accommodation in a super downtown location Car parking was a lottery
Great location and spacious apartments. Hardly recognised any Accor Gold benefits.
very good staff
a distancia com relação aos pontos turísticos de auckland é exelente...
Hotel extremamene central. Fui facilmente a todas as atracoes turisticas e das principais rual O quarto e pequeno.
Excelente localização. Equipe muito prestativa. Quarto pequeno e precisando de atualização.
- pressão de água no chuveiro - produtos de higiene pessoal - equipe - Limpeza e tamanho do quarto - excelente vista - Proximidade de todos os grandes
As camas A camareira, entra no quarto sem autorização, tirando sua privacidade.
Location next to marina in the Viaduct restuarant area was excellent,was a serviced unit but gave a choiceof eating places, walk to CBD with shuttle to Airport.
I stayed at this hotel for a conferencehts for 4 nig,the room was excellent in all respects with all the things I needed including kitchen and laundry facilities. It was quiet and odour free! Just what I asked for. The hotel is very close to Pricess wharf and those attractions but better value than the HIlton. Rooms with city views on the lower levels are in full view of a local taxi rank which was slightly off putting for a lone woman traveller however staff were helpful and offered a different room if I wished to move....in the end I got over it!
The staff helped organise a car, Very friendly. No Milk for coffee and tea so when you arrive late you are unable to have coffe or tea.
Close to Viaduct, we were attending the Boat Show. Close to restaurants. Easy to get to & from Airport shuttle bus Bed was very hard
the locality and quality of the room
The property is nicely situated for tours, restaurants and harbour. Shops are easily accessible. Noisy on Saturday nights. Windows could be double glazed to solve this.
Localização do hotel cama não era arrumada todo dia.
localizacao. servico de limpeza do quarto eh ruim elas, mas limpam os quartos, nao lavam 1 talher sujo ,apenas so trocam as roupas de cama e toalhas
Apenas a localização, no caso, para quem deseja estar no centro da cidade A limpeza do quarto deixa muito a desejar. Quando fizemos o check-in, verifcamos que a roupa de cama não havia sido trocada. Tivemos que pedir a troca. O hotel tem 18 andares cada um com 8 apartamentos e um só elvevador funcionando. Descer com carrinho de roupa suja no elevador e parando em cada andar para pegar mais roupa não é agradável. Carpetes sujos e manchados.
A localizacao e' excelente, o preco bastante razoavel. O quarto estava razoavelmente equipado com geladeira, fogao eletrico, microondas. O fato das paredes ser de metal; o banheiro nao tem ventilacao.
Food and beer at the hotel restaurant and pub is excellent. The location is great if you want to see the best of Auckland without much fuss and bother. The hotel is old and the room I was staying in had a stale smell. The room was also small but maybe to be expected given the price. The Internet only worked properly with IE on my laptop.
Location. Much too small. Very very small room and bath room. I was unable to stand up in the bathroom while brushing my teeth and applying makeup. My head hit the ceiling!