Hotel Grand Windsor Auckland - MGallery by Sofitel

Decor, Staff and location!

Breakfast could be better

A great hotel in central Auckland with easy access to everything. Beautifully appointed room, superb breakfast, great customer service and even a sauna available on the premises.

Could hear the music of a nearby bar to our room on the second night of our stay. Should have reported this to the staff as they later told us that they do have some influence on such matters.

Hotel was very clean. Initially we booked a room with a king size bed and we were put in a room with a queen. They staff was very friendly and right away changed our room to a room with a king. They offered us free sauna and spa came with the room, but we did not have time to use it. The location was very good, however, the city of Auckland had a lot of construction going on.

View was not very good.

High spec decor, lovely rooms.

Staff were really lovely and helpful. They couldn't do enough for us. So friendly. Concierge were amazing. Location of hotel perfect. Atmosphere was great, felt like value for money. Would definitely recommend to stay. Reception staff, once we mentioned the disturbance, were very quick to resolve the issue. Oh and the bed and pillows were so comfortable, I could have stayed in bed.

The suite we had was next to the cleaners service door and office, so was noisy early in the morning then on the Thursday night there was a night club outside our window, which went on until 4am. Felt like we were in the nightclub. The hairdrier socket was too far from the mirror in the bathroom, so had to stretch it (coiled cord) and at same time press to operate continuously, this was quite uncomfortable.

Great room and well appointed, the only challenge was the noise of the air conditioning unit....it was line a jet airliner which meant I didn't sleep at all.

as above