The friendly staff - housekeeping (Amal), boutique (Ilham) and restaurant in particular. Pool not heated. No shuttle service to town centre. Baggage forgotten about on last day - left at room door from 11 am to my departure at 4 pm: could have been stolen or touched. Not transported to my room on arrival, although my baggage was. I had to return to Reception because my card key didn't work, so that was 3 trips from Reception to room 3108, when I was already very tired - I arrived at 7pm!
The most me and my family enjoyed wat the ennimation team you have at the hotel the kids love them and we love them they made our stay fantastic and for that reason we will visit the place next year again they do nice night shows for kids aswell for adults and also the whole day they are around the hotel to talk to u and also to make u smile. the beds in the rooms are not comfortible there should be double beds if u book a double room so hope you guys change them apart from them the hotel is the best.
We could not fault the hotel. It's our third time in morocco and by far our most pleasent stay. The staff are so hard working and at the same time so tentative to all our needs. We are considering going back to the iberostar with our two younger kids for a week at Christmas. If not , then during the summer for sure. Simon and Sandra toft. For once I had no complaints with a hotel.
The grounds of hotel where lovely and outside restaurant at lunch time
location to the beach & pool
Food Bribing people to get a piece of information or decent service
localização, envolvencia exterior ar condicionado defeituoso o que levou a uma situação pouco profissional do recepcionista. esperaria-se um comportamento diferente num hotel desta categoria
Da comodidade da cama, da beleza do foyer e da fantástica pisciscina Deviam ter alertado para a existência de obras junto à piscina. Transfer para o centro em diferentes horários
Very opulent and luxurious hotel. The Spa is amazing and the Morrocan restaurant was superb. Some of the staff were a bit "difficult/attitudey" (even in French) bringing the wrong bottle of wine and arguing back when they were clearly in the wrong. One of the waiters at the pool lied to us saying the bar was closed when it clearly wasn't. Luckliy his colleague was more helpful. Many of the sun loungers by the pool looked stained and unclean, which is unacceptable at these prices. The buffet by the pool was awful and very bad value (London prices for food that had been on a hot plate for over three hours). Not sure how Sofitel figured they could get away with this in a five star resort.
The hotel's proximity to the beach. Pretty much everything about the hotel was very disappointing. Our room (room 534) smelled like urine during the whole stay, the room conditions were dreadful (old rugs, worn-out blankets, broken fixtures...etc.), we didn't have any hot water in rooms 534 (the first day) and 322 (the third day), room 322 totally lost tv and phone signals on day 3 (we had to call the reception 4 times to get it fixed), the line for breakfast was always very disorganized. The building is old and doesn't have any elevators, which can be a big problem if your room is on the 2nd or 3rd floor. The rooms are way over-priced considering the quality of service. This hotel is definitely not a 4-star hotel... Honestly, I wouldn't even give it a 3!!
Paradis Plage lives up to its name. It is a slice of heaven away from the hustle and bustle of the big cities. The grounds are idyllic. The scenery could not be more pristine. The rooms are quite large, super comfortable, and have spectacular views. They have a fabulous fitness facility and beautiful yoga studios. And the entire staff is incredibly friendly and welcoming. The manager, Ali, is a pleasure and made me feel totally at home. They even sent me a beautiful and delicious fresh fruit plate on my last night. I wish I could have stayed here much longer. The only drawback is the food I found to be hit or miss. The salads were my favorite and the best value for the money. But overall, I would recommend this hotel most highly. I would absolutely come back!
the relaxed athmosphere, proximity to the beach, friendly staff, free WiFi
Cannot think of anything in particular, balcony was nice but too small to sit on, Pool looked nice, fairly quiet room as at back, bedroom nice, 5Mins or so to beach Hotel in general was a bit strange, breakfast ok but Very basic, staff at reception unfriendly. Room could be cleaner, shower curtain etc, bathroom was old
The warm welcome and valuable treatment from the front disk manager Mr. Abdul ghani and his team jamila and yazid and others who I don't remember their names right now and the room services . the maintenance to the rooms need more attention such as lightning and the bathroom