Avaliações de viajantes
Avaliação geral
6,5
Bom
Baseado em 702 avaliações
Embarque
6,8
Comfort
6,4
Tripulação
7,4
Entretenimento
5,6
Comida
5,9
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Encontra voos baratos na VivaAerobus
Ida e volta
Económica
Informações sobre VivaAerobus
| Código IATA | VB |
|---|---|
| Rotas | 290 |
| Rota principal | Cidade do México Benito Juárez to Cancún |
| Aeroportos em que opera | 58 |
| Aeroporto principal | Cidade do México Benito Juárez |
Avaliações recentes
Classificação
35
32
46
45
48
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8,8
Prós: The flight was 15 min earlier great
Contras: The food if it’s COVID restricted food sud not be serve
avaliação de
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2,0
Prós: Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada.
Contras: Que respeten sus políticas y tengan mejor servicio al cliente
avaliação de
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2,0
Contras: Desk should be more accessible to clients that are a bit late to their plane
avaliação de
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4,6
Prós: Speedness
Contras: Check-in process and seats comfort
avaliação de
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5,0
Prós: Decent flight once we took off.
Contras: If The flight didn’t depart an hour late.
avaliação de
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5,0
Prós: The crew was friendly
Contras: The cost of baggage for this airline is insane
avaliação de
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10,0
Prós: professionals
avaliação de
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2,0
Prós: Nothing.
Contras: Everything
avaliação de
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7,5
Contras: Water can still be free, I mean I know it’s a budget airline, but water?
avaliação de
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8,0
Prós: I had a goos seat the crew was courteugus/
Contras: The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive.
avaliação de
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5,3
Contras: To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all.
avaliação de
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6,0
Prós: The friendly of the staff and that the crew was strict to put order in the unloading
Contras: the food
avaliação de
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5,0
Contras: Our flight got delay 2 hours
avaliação de
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8,0
Prós: Crew, new plane
Contras: Boarding
avaliação de
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7,0
Prós: Clean new plane
Contras: No free food or drink. They give you a menu with overpriced sandwiches, then inform you they've run out. One look around the plane and you see no one is eating. You have to pay with credit card and wont accept cash, which is nonsense! Had to ask them 3 times for my cup of noodles.
avaliação de
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7,0
Prós: Cleanliness of the plane and cabin
Contras: Online check-in needs work!
avaliação de
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4,5
Contras: Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival
avaliação de
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9,6
Prós: Very friendly and welcoming crew.
Contras: Service was great!
avaliação de
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2,0
Prós: Nothing
Contras: We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall
avaliação de
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2,0
Contras: No way to get a refund, which seems crazy in light of the COVID-19 situation.
avaliação de
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6,3
Prós: the fly was delayed and the seats are too crowd
avaliação de
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10,0
Prós: Quick, expedient checkin & boarding
Contras: Nothing
avaliação de
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5,3
Contras: The flight was 4 hours late
avaliação de
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8,3
Prós: Everything was perfect but the price
Contras: Price
avaliação de
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9,2
Contras: Seat confort, space
avaliação de
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8,0
Prós: The crew was amazing seats very comfortable!
Contras: The flight was fine the way it was.
avaliação de
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3,3
Prós: Nothing
Contras: Waiting time
avaliação de
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9,5
Prós: Easy flight. Great Crew.
Contras: No reclining seats very little leg room
avaliação de
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2,6
Contras: Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day.
avaliação de
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3,0
Contras: We were 7 hours delayed with no explanation and the airline was terrible.
avaliação de
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5,0
Prós: We got VIP Boarding without choosing in advance.
Contras: Very little legroom, seats were not reclinable at all, not a single snack included. Cheap.
avaliação de
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10,0
Prós: Cheap and on time.
Contras: No Wi_Fi on board so that could be better.
avaliação de
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4,0
Prós: Able to fall asleep as soon as possible during my flight.
Contras: For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it.
avaliação de
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3,6
Contras: Terrible turbulence and very uncomfortable seats
avaliação de
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10,0
Prós: Todo puntual.y buen trato
avaliação de
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10,0
Contras: These guys are doing well!!!
avaliação de
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5,0
Prós: The flight attendants were great. They gave very good service.
Contras: The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible.
avaliação de
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8,0
Contras: Seat space
avaliação de
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2,3
Prós: Nothing
Contras: Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life.
avaliação de
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6,0
Prós: Airplane was clean, crew was attentive and made for a peaceful ride.
Contras: Boarding
avaliação de
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2,0
Prós: Nothing.
Contras: Many things could have been better. There was no kiosk for check in, the crew was not helpful prior to checking in, multiple occurrences where a group member was stopped for no reason by airline crew member, there were at least two seats that were duplicated on the airlines part, there was a delay on the flight due to over booked seatings, seats did not recline, no phone charging services.
avaliação de
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6,0
Prós: Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine.
Contras: If at least water was provided for free.
avaliação de
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10,0
Contras: In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area
avaliação de
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8,0
Contras: Leaving on time would have been better
avaliação de
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9,0
Contras: Keep doing what you guys are doing well
avaliação de
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4,8
Contras: 3 hours late
avaliação de
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3,6
Prós: New planes, los cost, relatively on time
Contras: Checkin in, boarding, Seats, on board entertainment, food
avaliação de
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5,3
Prós: They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!
Contras: The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!
avaliação de
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2,0
Contras: Did not my luggage
avaliação de
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2,0
Contras: I was early to aborde and I wasn’t allow to check in due to apprently being late
avaliação de
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2,0
Contras: They weighed bags 3 times just to to to get money not for the safety of the flight
avaliação de
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2,0
Prós: I liked that they got me to my destination alive.
Contras: The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again.
avaliação de
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4,5
Prós: Flight itself.
Contras: Boarding an off boarding
avaliação de
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2,0
Contras: Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass.
avaliação de
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5,3
Contras: seats don't even recline
avaliação de
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9,0
Contras: Luggage delivery is still incredibly slow!! 20 mins for the first piece
avaliação de
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8,0
Prós: Evriting
avaliação de
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2,0
Prós: I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later.
Contras: Everything need to improve
avaliação de
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10,0
Prós: great ease of boarding comfy seats new plane
Contras: free beer
avaliação de
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7,3
Contras: Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things
avaliação de
Estado do voo
Mapa de rotas da VivaAerobus
Principais aeroportos em que a VivaAerobus opera
- Aeroporto de Cidade do México Benito Juárez (MEX)
- Aeroporto de Monterrei Aeroporto Internacional Mariano Escobedo (MTY)
- Aeroporto de Cancún (CUN)
- Aeroporto de Guadalajara Miguel Hidal (GDL)
- Aeroporto de Tijuana Rodriguez (TIJ)
- Aeroporto de Veracruz Las Bajadas (VER)
- Aeroporto de Mérida Rejon (MID)
- Aeroporto de Puerto Vallarta Ordaz (PVR)
- Aeroporto de Culiacán Fedl De Bachigualato (CUL)
- Aeroporto de San José del Cabo Los Cabos (SJD)
- Aeroporto de Ciudad Juárez Abraham Gonzalez (CJS)
- Aeroporto de Houston George Bush Intercntl. (IAH)
- Aeroporto de León Guanajuato Internacional (BJX)
- Aeroporto de San Antonio (SAT)
- Aeroporto de Villahermosa Capitan Carlos Perez (VSA)
Informações de contacto da VivaAerobus
- VB Código IATA
- +81 82 150 150 Liga
- vivaaerobus.com Visita
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.