Contras: Run down facility, horrible beat up worn out bed, ants, dark and rather dingy. My wife would not have stayed a single night. Should be a $40 per night location. No breakfast or other amenities typical at this price point. I moved to a different motel for the balance of the business trip.
Contras: The hotel is horrible as far as conditions mildew stains all over the bath tub, beds are extremely hard very and out dated.
Prós: The staff were helpful and accommodating. They try to do their best to address my concern. This is my second time going there and found it a satisfying place to stay.
Contras: The complimentary bottled water is only good for check in! I stayed 3 nights and when I asked for the refill, the answer of the housekeeping is they only give the complimentary during check in.
I found it unreasonable.....
Contras: We didn't get a ocean view as reserved just a view I overlooking a parking lot plus the balcony door won't open
The room had a wornout and hard bed with flat pillows, The AC leaked caused damp mold like smell in the room
Prós: Staff was great overall hote is like a motel. Tv is still like a boc tv. Its 2016. Needs upgrade of hotel very poor looking but expensive ao thats rip off price with the condition of hotel.
Contras: Room and hote i did not like. It was like a motel and bery very old condition looking rooms.
Prós: A lacation e vista para o mar era bom.
Contras: Tudo o resto ..... O quarto estava sujo, sem microondas hairblower ou máquina de café. Todos os móveis era velho e quebrado. colchão era velho sujo e quebrado. Lençóis estavam rasgadas. O banheiro era velho e sujo. Roomservice era ruim. Sem telefone serviço operacional. Tv antiga com má qualidade de imagem. Hotel tinha um cheiro ruim de repelente. Paredes no hotel estavam sujos e desbotada. Amendeties estavam todos fora de serviço. Ginásio foi fechado. Água da piscina estava sujo. Eu posso ir sobre e sobre .............. No geral horrível.
Prós: I liked that my company was able to book a hotel for the 3 weeks I was spending in Guam. This was the only option available. That's should've been a clue.
Contras: First, the air con spits out water constantly. If you shut off the air con, mold starts to grow in your room. You can't open the windows to air out the room.
During a tropical storm the wood surrounding the windows was saturated with water and started raining in my room... eventually adding to the mold.
Most of the staff were nice. I never accepted room service for cleaning but they would give me anything but water. For some reason they refused to provide any more bottled water than the initial two bottles. For the thousands of dollars my room cost, I would think a few bottles wouldn't be a problem.
If you have them shuttle you to the airport, pay at reception. My airport driver pocketed $5 when I wasn't looking and claimed I hadn't paid him the full amount for shuttle service. When I counted my money at the airport I realized what he had done.
Summary: I've stayed in Cambodian an Laotian hotels that were better maintained at a third of the price.
Prós: Staff was extremely friendly and accomadating and the location was great in Tumon. The rooms were fairly large.
Contras: Internet service needs to improve. Half the time it was down or intermittent. Also, the air conditioning system is in need of repair the rooms humidity was extremely high and always felt the room was wet and moldy smelling. The facility also needs some repairs and upgrades.
Prós: I love the big room
Contras: One thing that bother me was the bathroom. The shower head need to be replace and clean
Contras: The staff were not friendly. I requested for earlier check in but was denied. The staff knew that we were waiting for the room. However they told us that the room was still not available at 2:53pm, just seven minutes before their standard check in time. At 3pm, when I was checking in, the staff went away for almost 10 minutes and never said a word why she went away nor apologized for her delay. For star hotel with one star staff/service.
Prós: Great location right on the beach and close to everything (everything in Guam). Nice pool area. Friendly staff. Nice view from the room.
Contras: Hyatt charged my credit card an additional $400.00 post checkout. I'm disputing the charge but they are very slow to respond/investigate. My res was paid in full on on booking so they made a serious mistake.
The hotel is kind of run down, stains all along the carpet and the rooms are damaged and slightly dated. Stained walls, furniture, hallways, light fixtures etc. Not well maintained ir clean as one would expect at a Hyatt. Especially for the price.
Prós: close to the airport and what worked was new - pity not much did work
Contras: sockets in room did not work, phone system did not work, no turn down service, wifi no existent - uncaring senior management who felt that because we had been upgraded into an expensive room category we should be grateful to be staying in a room that did not actually work, that had paint and decoration debris ground into carpet and chairs - this place is being sold before it is finished for an extortionate price and is just a plain RIP OFF from start to finish- appalling - AVOID AT ALL COSTS
Contras: The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!