Localização, café da manhã. Conservação dos quartos deixa a desejar, máquinas de refrigerantes não funcionam.
O café da manha é péssimo que nem deveriam oferecer, tanto em qualidade como local onde é servido. Durante a noite havia um grupo de meninas que transformaram o andar em que nos estavamos em area de guerra.
Instalação bem mantida e a equipe foi gentil e atenciosa
The staff is always amazing here, from management to housekeeping. They go out of your way to make you feel special. The rooms are spacious, well done and comfortable. The breakfast was delicious and the staff even took time to help my daughter. The breakfast area wasn't well stocked with silverware, glasses and plates. The lobby seemed a little crowded and there wasn't someone around when I wanted to order a coffee.
the location is excellent if you plan to go to busch gardens, the rooms are suites but priced as regular rooms which is incredible value for money. the breakfast should have more available options.
Rooms were nice enough. I'd return for on business trip but not on a vacation. Half of the staff was very friendly, the other half acted bothered if you asked a question or needed something. The location is close to Universal. It's fine if you want to drive every where. Though, next time we'll stay on International at the Hyatt or Embassy. Honestly, you can walk to lots of restaurants and touristy spots from almost any hotel there. The pillows were terrible, my neck hurt the entire trip. Breakfast and Kickback had the same menu everyday, with the exception of one or two rotating items. Based on the description we thought the selection would be much better.
That I paid for a king suite and without notifying me they just gave me double beds & didn't try to accommodate me
O hotel é muito confortável e limpo. Conta com um café da manhã muito bom (pães, frutas, waffles, sucos etc. É muito próximo ao Busch Gardens. Os funcionários são atenciososos e estão sempre disponíveis. Embora eu não tenha usado, há uma sala de ginástica equipada e disponível para uso. Conta ainda com um serviço de entrega de refeições, o qual utilizei após um dia inteiro de parque e funcionou perfeitamente. Uma ótima experiência que indicaria a qualquer um que queira se hospedar em Tampa. É muito próximo ao Busch Gardens.
When I go to breakfast i like to sit, watch the news and baby a cup of coffee. Nothing like a very small cup to ruin that. I guess maybe 5-6 oz coffee/juice ups in breakfast area. If hard boiled eggs are peeled, i like that. I have never been to a breakfast with peel you own eggs. Maybe that's a new cost saver. Summed up, they saved about 35-50 cents to loose a customer in a highly competitive market. Sorry, but i smoke. Going outside is fine, walking across the parking lot is fine. But give me a bench! .
The hotel room was really clean, big and comfortable beds. Me and my son were exhausted after a fun day at Bush Gardens, it was nice to drive up the road check in and relax.
Where to start.... My room smelled like mold, it was so bad I got ill and had to leave. The hotel was dirty, loud. The weight room was filthy and only two machines worked. The pool area was horrible the pool op and dirty and the location was hurting. Like I said for the money it was the worst experience I've ever had. Everything!!!!!
Nothing - couldn't wait to leave This is a pet-friendly hotel. The night we stayed, it was like living in a dog kennel. Carpets, pillows and mattresses all stained - afraid to touch anything. Quality of breakfast food sub-standard (cheap off-brands). Some LaQuintas are decent - this one is not. Have stayed at this one several times and it keeps getting worse. Probably will not stay again.
Very comfortable overall; I have a hard time sleeping in general away from home but I slept like a baby here.
Location ran out of breakfast items
The hotel was very clean, smelled nice, and the staff was cordial. The free breakfast had great variety. There were waffles, yogurt, bagels with multiple topping options, a selection of cold and hot cereals, fresh fruit, coffee, juices, and hard boiled eggs. Housekeeping did a great job every day. I always came back to a turned down room. Having the mini fridge was helpful because it allowed me to save on restaurant expenses by bringing my own food. The air conditioning continuously worked well so I always came back to a cool room after being out in the Florida summer heat. There was no shuttle service available, even to immediately close locations as USF across the street. There was a wet patch on the floor of my room between the far bed and the window that perpetuated all four nights but there was nothing on the ceiling so it must have been coming from under the floor.
Room was damp, smelled of mold, carpet dirty, tv didnt workall the same in three rooms we tried! Wouldn't recommend it at all.
Breakfast room wasn't taken care off, poor maintenance and poor daily service
The breakfast was the only thing liked. There was mold in the room I stayed in and needed extra towels, I had two other people with me. I went to tell them about it and they said to come back in the morning to tell the manager. So I did. The manager on duty wrote it down and took my name and number. Then proceeded to ask if I wanted compensation for it, yeah...a bit. So I'm hoping their general manager will call. I highly doubt it. 2 out of 5 stars.
Good location, not on a main road with lots of traffic noise. Great front desk staff Completely disgusting. Nothing is clean in the rooms. Our feet were black from the carpet, stains on the couches including mold! Mold and caked on dust in the vents. One of our rooms smelled of urine. We were brought a pack and play with black stains all over it! The front desk staff was so nice and understanding when we decided to leave, packed up our kids and left for another hotel at 9:30pm!
The beds could be better, but the room setup, location and staff were perfect. They need new beds. They were wore down. Everything else was wonderful.
The mattresses were amazingly comfortable! Cleanliness needs to be looked at!!
Rooms not clean at all
Everything was excellent. Very clean and comfortable room. Cannot beat it for the price!!
It is not a Holiday Inn yet.
Clean rooms , great sheets , overall satisfied. half the hotel was under renovations but no disturbances at night. Not even really a negative aspect.
I needed a hotel quickly so I could be close to an early appointment at USF the next day. Kayak helped find the hotel but the price was so low I had my doubts. I shouldn't have. The hotel was going through a transition from a Holiday Inn to a Holiday Inn with a new owner so it was renamed The Grand Suites. The staff went out of their way to treat me well. For an extraordinary low price I got a suite in a perfect location. It was a pleasant surprise. I can count on one hand when I've gotten a truly good deal on a hotel and this was one of them. Clearly the former owners had let the hotel decline and it badly needed a face lifting. The furniture in my room was a bit frayed.
This hotel was very clean, modern, up-to-date, and inexpensive. I was impressed by how nice it was for an Inn. walls are a little thin
Loved the separate sitting area. Great for adults at night while kids sleep and great for kids in morning to allow parents to sleep Refrigerator didn't work, no toilet paper in room on arrival, sink didn't drain. .. but as newly renovated, figured we were first to stay in room
The hotel was very clean and roomy, the layout was that of a small studio apartment. The staff was very nice and welcoming. The park is really close to some good restaurant and Busch Gardens is a mile away. Which if you do not mind the walk will save you $17 in parking. The hotel is still under construction which made it difficult to navigate. The construction workers in the morning were a bit loud. The continental breakfast was also sub-par.
What you posted on your website was not any thing like the actual hotel!
Brand new. Everything fresh and clean. Staff courteous. Rooms small but adequate. Guests in courtyard until 3:30 am partying.
newly renovated room....Room was larger than expected plenty of room for me my husband and 3 teenagers to move around. Hotel pool was very nice and clean. Staff was very friendly and helpful. I look forward to staying here again when in the area. Nothing was wrong
New rooms. Great managers. Good breakfast and shuttle service.
Staff was excellent. Very accommodating.
Staff was very friendly. Rooms were clean. AC in room 333 sounded like a diesel generator starting up every time it comes on. Very difficult to watch tv or get a good night's sleep.
The hotel was very close to Busch Gardens, We went back and forth a few times during the day and did the night excursion, so a few trips, But since it was so close it was not a bother. The rooms are clean and the staff is very friendly. I like that in a hotel... Breakfast was very good for a buffet, nothing overly fancy but good and filling. Whirlpool did not work in the room but I am sure that will be fixed soon. The rest of the hotel was in very good repair and well groomed.
The size of the room and bathroom was larger than my co-workers Hilton room. Beds were ok and I liked that there was a choice of soft or firm pillows. The area I stayed in was pretty ghetto. I was stopped immediately after exiting my car for money the first night. The hotel grounds and interior were nice though, just bad area.
They have a excellent staff, everyone i spoke to at the front desk were more than helpful and very friendly. Free shuttle was very convenient. Hotel was very clean and we would definitely stay their again.
Pillows and bed were just ok The desk and cleaning staff were mostly nice enough but had "attitudes". Well, there are so many negative issues. Here is a list: ROACHES BROKEN FRIDGE...said it would be fixed by the time we returned that day---NOPE and the room wasn't cleaned or towels brought in that day at all!! Not touched. We switched rooms. BATHROOM SINK/--water trickled out of faucet and shower old and hard to turn on. SCAREY, RUN DOWN AREA WITH VERY SMALL POOL that was next to parking lot which "sketchy ppl " walking by or stopping to stare. WIFI--free BUT VERY RARELY WORKED and if it did, you had to STAND near the door!!!!!! BREAKFAST--mostly disappointing. WE HAD TO GET OUT OF THERE TO BETTER HOTEL NEVER EVER RETURNING!!
Cama King size A porta não fechava a não ser que você a batesse. Não tinha água quente o suficiente no chuveiro.
boa TV no quarto. Eu podia sentir o cheiro de fumaça de cigarro entrando no meu quarto. O quarto estava imundo! Não há restaurantes nas proximidades, e sem snake venda directa fornecidos.
Not a single thing about this place is acceptable I don't know what was worse the rudest and most incompetent staff I've ever met or the gang fights and prostitutes all over the parking lot
The carpet in the room was nasty and, although I asked for a non-smoking room, the was a strong smell of cigarettes in the room. I saw people smoking on the hallways and not in the so-called "designated areas." There were crumbs on top of the little refrigerator in the room; if you looked behind the toilet there was pile of dirt and precarious plummbing. The mirror was dirty, the phone had piles of dust and black hair on it as if no one occupied that room in a long time. Overall, it was dirty and I used sanitizing wipes to clean some of these areas. For these reasons and bad customer service. I would never stay again at this hotel. It was my first and last time!
It is very close to Busch Gardens. The guests around us. People look dangerous, strange, no nice People, noisy. ... not a good place for families. We stayed for 6 nights and they never clean The room, just change towels. Only twice they made The beds. The locations around the room were so Dirty, especially the stairs where they put the garbage.
I had to change the room 3 times. The first room had a big hall in the wall, smelled like cigarrete and the sheets had stains. The sesond room was better looking but the door was very had to open and the toilet was broke. The thir room had again a hole in the wall and again smelled like cigarrete. I understand this was not a 5 stars Hotel, but this was too much.. I have been in smaller hotels and little villages with better apparence than this hotel. Also the service was horrible i had to walked to the lobby 4 time for a key to be able to open one of the room!!!
Not much My husband had to change rooms three times because of marijuana smoke or smell in the room. Then when we finally did settle there was still the smell in the curtains. The pool is locked up and the towels were very run down. It was not a good feeling outside of the hotel.
Smoke smell in a room, nasty, dirty, air con. broken.I take 2 rooms, one for guests, and I feel bad for them, I took in this dirty and smelly place.No breakfast no comfort,I coud not sleep. Smoke smell in a room, nasty, dirty, air con. broken.I take 2 rooms, one for guests, and I feel bad for them, I took in this dirty and smelly place.No breakfast no comfort,I coud not sleep.
Nothing at all. Didn't stay in that hotel. First the customer service rep at the front desk was so nasty and incompetent. Instead of looking for a solution he keep himself saying that he don't care. His name is Derek. Don't recommend any one with kids to stay in that hotel. Loose my money and have to pay to stay in another hotel because of them.
Unsafe area. Would not recommend.
Took one look at the room and checked out. Was afraid to even sit down while I looked for another hotel.