Prós: The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic.
Contras: Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
Prós: I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view.
Contras: The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
Prós: The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
Prós: Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
Prós: Clean and hospitable
Prós: The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful.
This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back.
The bed was very comfortable I never wanted to get out.
Contras: I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
Prós: Everything was clean, room service was speedy, all in all a pretty enjoyable stay
Contras: The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
Prós: Excelente comida e serviço, top notch quarto.
Prós: A equipe foi muito simpática e prestativa. A piscina era bonita e os calçadões eram deslumbrantes.
Contras: O nosso chuveiro elétrico estava quebrado, mas ainda deu para usar. Eu avisei à equipe sobre o problema.
Prós: Old historic building with modern amenities. Short walk to the Riverwalk and great restaurants
Contras: It was all good, must valet car which was understandable for the repurposed building
Prós: - The hotel is built into an old US courthouse, which is very pretty and well executed. It felt like a high-end boutique hotel.
- The room was exceptionally clean, and the decor was nice and modern.
- The location of the hotel was great. A quick ride or walk to anywhere downtown.
- The price and value of the hotel relative to where it is, and what you get is pretty good. I felt this was the nicest hotel for the price.
Contras: - The hotel was a bit difficult to navigate when first arriving. The entrance is around the Zack side, not on the Florida side that is advertised as actual address. Once we got our bearings it was better.
- The hotel bar advertises a daily happy hour, however in practice the hotel bar was never open, nor was there any staff there.
- The restaurant was good in theory, but execution was lacking. The egg breakfast I got tasted horrible and had to be sent back. The other food was pretty good, but the service was complete rubbish.
- The hotel is a bit sparse and lifeless, and hotel staff were hard to find.
Prós: Great design. Looks very upscale.
Contras: No parking. Must use meter to park on the street or pay for valet service. The faucet and shower handle were not installed properly and were loose.
Prós: It was a last minute plan to stay in downtown Tampa. This place was GREAT!! The staff were awesome, the rooms were very comfy and the amenities were pleasing.
Contras: Parking was a little interesting as there is no onsite parking but because they offer 24 hour valet and your already downtown with lots to do, its not so bad.
Prós: Modern and beautiful rooms are spacious and staff is great
Prós: Loved the high ceilings and the fact they kept a lot of the details of the old use of the building. Great ambiance, food, bar. etc.
Prós: The lobby and rooms were nicely appointed. Probably one of the nicer lobbies I've seen - really pleasant to just hang out in.
Contras: The echoes and slightly dim lighting of the hallways reminded me of elementary school and just didn't give me the luxury vibe. The lighting room also gives it a rather downbeat feeling. I think some bright sconce lighting in both halls and rooms would really give some much needed energy without compromising the historical gravity of the re-purposed courthouse.
Prós: The hotel was clean, the restaurant was surprisingly good, and the staff was very pleasant
Contras: The rooms were significantly smaller than any I can recall at similar hotels
Prós: Location, nice breakfasts
Prós: From beginning to end everybody were friendly and pleasant.
Prós: Very clean and felt secure. The chef who made the omelets on Friday morning the 8th....you are excellent. You were most accommodating and even recommended items not listed on the omelet items. I wish I could have seen your name. You truly enjoyed serving your customers
Contras: Bartender on the 8th had 3 gentleman she was talking to and pretty much ignored me and my sister. A Margarita is not that hard to make she took out glasses set them down and continued to talk. We decided to make it easy on her we ordered just 2 beers as she never started making the drinks. She still got that messed up. We ate breakfast and went to the coffee bar which we found the staff to be fantastic. The bartender is a serious weak link. She made it a choice to ignore us. Ignoring any customer speaks to how you value your job.
Prós: Location can't be beat, pool is nicer than embassy across street. Valet service is also way better than embassy....that's what I pay more for.
Contras: AC never gets real cold for me...I stay here a lot when I attend hockey games...I always stay here or embassy across the street. I've been choosing Marriott because the valet for embassy is a zoo and takes forever when you try and leave in the morning but if Marriott doesn't fix their AC I'm gonna have to find something else.
Prós: Good location and customer service
Prós: they have just about all you need on site pool side bar, lobby bar, sports bar and grill that was able to get our home town games for us, upscale 4 star restaurant and an excellent spa... we went to Florida to hit the beech and found our selves struggling to find a reason to leave our hotel
spa services were amazing cant say enough about the experience, do yourself a solid and book a message.
Contras: no on site parking you are forced to valet your car for 24$ a day and neither our booking site nor the mariot site see it fit to mention that... that said the valet service was good and we never had to wait long for our car
Prós: Rooms were spacious and clean. The atrium is gorgeous and inviting. Staff was friendly and restaurant was good.
Contras: Couldn't sleep more than a few hours due to hearing the interstate through the closed balcony doors.
Prós: What I liked best is the shower. The water was nice and hot.
Contras: The bathroom was not working properly, but offered to relocate or fix it. I was on my way to important meeting and the bathroom was fixed. It was a minor inconvenience, but it was resolved quickly.
Prós: Great location and bed was very comfy.
Contras: A/C was very noisy. Wifi was poor and the bathroom ceiling was falling down in spots.
Contras: Highway was 100yards from room window. Awaken by truck and motorcycle noise at night. Would request room on other side of hotel next time.
Contras: I found some odd kind of little insects crawling around on the desk in the living room area. The fridge couldn't be used because it reeked so bad. My daughter wouldn't use the quilt because the padding was so old it was falling apart inside and was in small pieces and looked dirty.
From the outside the hotel looks nice, however, don't be fooled.
Contras: Room wasn't nice and bathroom tub was gross
Contras: the room was warn
blanket had a hole in it
bathroom ceiling badly patched
lamps that did not work
Prós: Location, nice indoor patio. Indoor pool.
Prós: The staff was really nice and helpful. Awesome room
Prós: Staff was very accommodating and cordial! Convenient location, nice beds! Very Spacious!!
Contras: The room needs to be updated/painted and some of the furniture cleaned/replaced.
Prós: Price was great for what we got. Lots of amenities. This is one of the few hotels that has queen size beds with a roll out couch in separate office/bedroom. Stayed in a far more expensive place last year with double beds and no separate room. I'll save my money and sleep better by staying here again!
Contras: Everything was fine.
Prós: Location is the best thing.... close to everything downtown - Restaurants, Mall, Ibor City.
Contras: First appearance was nice but room was not cleaned at all several times. I had to request soap and towels everyday because they were never replaced. If they did clean the bathroom always had a sour smell after as though they were using a dirty mop or towel to wipe down. They did not vacuum once in the 8 days that we were there. To top it off we came back to our room to find the room next door to ours propped open and the pillows from the bed were all on the floor and the maid was nowhere to be found. The room door was wide open for anyone to walk in and the same pillows that were put back on the bed had just been on the floor.. this is just GROSS. Nasty feeling and I didn't walk on the floor with bare feet. I will never stay here again. Save your money and go to another hotel.
Prós: I like Westin in general! But Tampa bay westin has nothing to like
Contras: THIS SPECIFIC WESTIN IN TAMPA is the worst!
I got there at 2:00 am being exhausted and they didn't even let me check in because my reservation was made the same night(after12)!!! They asked for more money since I booked it through kayak THEY DID NOT LIKE THAT AND WAS OBVIOUS WITH THE ATITUDE!
The guy (MIKE WITH ARABIC ACCENT) said
Too bad you booked it through kayak, it's a third party and we can't even match the price!! So you have to pay more now that you're here!
Ended up leaving without getting my money back! I lost $128 and checked in at Hyatt instead!
Prós: My wife and I are from the area. We were celebrating her birthday and my goal was to take her "away from it all" (duties as a mother, career woman, etc.) while not having to travel far. The hotel provided first-class amenities, scenic prime location, superb on-site dining, the latest extended check-out time we've ever experienced and the perfect romantic ambiance. The best part: We were 15 minutes from our front door!
Contras: We were surprised that lit candles in the room weren't allowed. However, we understood. Also, no refrigerator to store items left over from the stellar meal at Aqua.
Prós: The free shuttle from the airport was why I initially selected his hotel. My sister and I needed an inexpensive hotel for a one night stay near the airport. This fit the bill! The room was ready as soon as we arrived (around 10am) and the shuttle not only picked us up from the airport but also brought us to a shopping mall and dinner for no additional charge! All staff members were friendly and welcoming. The rooms were comfortable with lots of new and high end finishes. I would definitely stay here again!
Contras: No complaints on this hotel. We didn't take advantage of the hotel breakfast so I cannot comment on the food. We went across the street to the Waffle House- which was amazing!
Prós: The price was awesome! Location was great. Room was very clean. Check in /Out super fast and easy. Staff was extremely helpful!
Contras: No continental breakfast but hey....less than a $100 a night I can deal without it!
Prós: Clean and comfortable. Probably the best hotel for the price in the area. Place has a bar and restaurant too. Shower didn't shut completely off and room temperature was hard to control. Otherwise, no complaints.
Prós: The "double" beds are very small. I had a reservation for 4 people and they gave us a room for two. I went to the front desk to look for a solution and they were charging us with extra fees to get a confortable stay. I cancelled the reservation and went to the Marriot accorss the street and we ended up paying almost the same for a bigger room and included breakfast. The Holiday Inn was horrible and the staff had a bad attitude. I'll never visit this hotel again
Contras: The staff, the room, the service
Prós: Easy way to get beaches
Prós: O preço foi incrível! A localização era ótima. O quarto era muito limpo. Check in / out super rápido e fácil. A equipe foi extremamente atenciosa!
Contras: Sem café da manhã continental, mas poxa.... por menos de USD 100 por noite posso sobreviver sem isso!
Contras: Some issues with the soundproofing of the rooms. A little noisy.
Prós: The Hotel staff was amazing.. Very polite and made sure our stay was as comfortable and easy going as possible. The room was also amazing!!! Very spacious and clean and very comfortable beds.. I loved my stay at the Hilton and will be making this hotel chain my #1 choice when vacationing.
Contras: I loved everything!!
Prós: I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again.
Contras: The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
Prós: Cama muito confortável
Contras: Alguns problemas com o isolamento acústico dos quartos. Um pouco barulhento.
Contras: Windows were dirty, a/c was loud and the wall in the bedroom was cracked and chipped.
Prós: everything the staff was friendly. They gave great suggestions for places to eat and night life. The shuttle was a God send why use uber when you have a shuttle that takes you to local attractions less than 4 miles away.
Prós: Lots of space and clean. Suites feature two beds and a pull out sofa.
Contras: Pool was a little gross.
Prós: close to everything! Friendly staff , good food , clean, nice view! Excelent room!
Contras: Pool hours! They close to early!
Prós: great location and reasonable rates suite rooms and comfort we did enjoy our 4th floor Bay View room however the fourth floor windows are obstructed by palm trees thus making the new wife upset.we really enjoyed our stay it is minutes from the beach minutes from downtown and located on the best Hogans bar is in within walking distanceand whiskey Joes right down the street located on the causeway it makes for easy travel I'm very happy with our experience but the obstructed views and lack of parking during the weekend resulted in my lower review
oh and my wife want you to know the cookies are fantastic
Contras: Although acceptable during the week... weekend parking was horrible there must have been a wedding because lot was FULL! also try to request a room higher than the 4th floor the Hilton HHonors level is level 5 or below I believe first may have a porch from the looks of it we thought we may have a porch or deck area but there was nothing did not have a chance to visit the pool too much other cool stuff to do in Tampa
Prós: Staff was friendly & helpful. Room was large, nicely decorated & clean. Nice pool, good food. Would stay again
Prós: Muito espaço e limpo. As suítes possuem duas camas e um sofá-cama.
Prós: IF YOU NEED A NICE PLACE TO STAY -- THEN STAY HERE. CLEAN, EASY TO GET TO, NICE ROOM, AND FRIENDLY PEOPLE.
Prós: Location, location, location! Great breakfast, good beds, excellent staff.
Contras: A little expensive for the quality of room.
Contras: We were in rooms 236&237. Apparently the plumbing for the showers is not insulated as our water never got hot
Prós: The location was fantastic! Staff was friendly and helpful at check-in. Loved the layout of the room. The sleeper sofa was so great and unexpected. The room did feel a little dirty though (i think it was the carpet that made me feel this way). Breakfast was acceptable. Great place to stay if you are wanting to have some fun in Ybor.
Prós: Clean and comfortable. The King suite is a very Spacious room. Breakfast was ok. Pool is nice but very small and not much sun gets to it because it's in a narrow courtyard. Free shuttle to a 3 mile radius is convenient but doesn't run to/from airport. Security is tight and it needs to be. Kind of a rough area. Panhandlers and homeless on every street corner. Ybor City has a hip nightlife but Be careful walking around at night. Thought it was overpriced for the location. In retrospect we could've stayed on the beach for that price. If you like the nightlife then YBOR CITY has a lot to offer and this is likely as nice of a hotel as any in that area.
Prós: Location was perfect, close enough to all of the action but not too loud. Staff was amazing, very friendly, informative and cared to make our trip memorable! Room was clean and spacious! King bed was comfortable with pillows like clouds. I also liked how you needed the room key to get to your floor in the elevator and in the door to the "pre-lobby", I felt safe at this hotel.
Contras: They should have the hot breakfast until 11 for all the late nighters.
Prós: The hotel was clean, not far from the airport, free breakfast and best of all free shuttle to the cruise pier. The staff was very helpful and friendly. I felt this was one of the best hotels for a pre cruise stay I have ever been at. Would not hesitate to stay here again ever!
Prós: Se você precisa de um bom lugar para ficar, então fique aqui. Limpo, fácil de chegar, bom quarto e equipe amigável.
Prós: When I got my car back (Cadillac CTS/performance) the stuff in the trunk was all moved around and knocked over. This tells me that they drive my car like they stole it. Not appreciated.
Contras: See above
Prós: The location of the property was great.
Contras: It had to have been the worst stay I ever had at a property. We made a reservation weeks prior to our stay, when we checked in we were told that ther would be no food options because they were throwing a party. This should have been communicated to us on time of reservation. Plus the party could be heard rumbling throughout the property. Great. Sounded like it was next door.
We asked for dog beds when we made our reservation and when we checked in No bed What a surprise. We called the front desk 3 time to make this happen.
Would never book again.
Prós: Room was great, staff was very friendly!
Contras: I was there for three nights and I put the door tag out the first night (indicating I did not want it cleaned) but then I guess it was assumed I wanted the room not cleaned the whole time? I was hoping they would come and clean the room the following day but they did not. It was fine but that system is confusing if you are staying more than one night.
Prós: Everything was great!
Contras: Room was perfect and cozy!
Prós: I enjoyed the city view and the very comfortable beds. The bar was also a nice touch.
Contras: The room was very humid. The sink drain plug was stuck so we had to use a knife to open it.
Prós: The rooms have a nice lay out.
Contras: The trash receptacles were not empty.
black out shades are great
Contras: hot water for shower was not hot enough for my liking
light on the thermostat was bright (blue light for cooling)
Prós: Clean, nice design.
Contras: Room was very tiny, compared to a standard room and especially compared to the Aloft in Orlando. This room didn't include couches, a table to sit at, or a separate area to lounge at. Just a room with a bed.
Prós: The willingness of the front desk staff to provide me with hassle free services to celebrate my 5 year anniversary with no problems.
Contras: The beds are not that comfortable in comparison to most hotels I've stayed in.
Contras: pillows were hard and too thick to sleep on
Prós: Courteous staff, beautiful decor
Contras: Noisy neighbors as they departed at 5am, though that is not the hotels fault.
Prós: Staff was friendly and hotel was very clean. Hotel offers valet service for $20 a night but self-parking garage is directly behind hotel wirh direct access to hotel. Beds are hign which was great for my inlaws and their arthritic knees. Beds were comfortable and the room was well groomed. Breakfast buffet was traditional foods so nothing spectacular but the food was cooked fresh and hot food was always available. The wait staff was very attentive. Overall a nice hotel to utilize when looking for something close to the airport, mall and restaurants- all are within 5 miles.
Contras: The hotel is attached to business offices so when I opened the curtains I could cleary see people working in their offices and they could see me which forced me to keep the curtains drawn.
Prós: Location, attractive room and lobby, parking garage, nice TV.
Contras: The high bed, no hot water, difficulty turning on shower, toilet running, broken bathroom door hook, no movie channel.
Prós: My room had only lukewarm water and was extremely noisy.
Prós: This hotel was really clean and tasteful. My room was very comfortable and staff was very helpful. Will stay again next time I'm in town.
Contras: I wasn't sure where the hotel ended and the business complex or restaurants started. Granted, the staff was very friendly and helpful. I kind of found myself wandering around and in some area's felt out of place in shorts and flip-flops.
Contras: When we opened up the mini bar it had not been cleaned in a while. Something brown had leaked in the bottom of the fridge. Very gross. We were told another guest had put some of their own things in the fridge and that's what made the mess. So no one ever cleans or looks in the mini bar? We were in a junior suite and you expect the room to be clean. Also there were 6 bed risers stacked up on the bedroom night stand. Will not be back again. Very disappointed in the hotel. You should not have to call the front desk to get your room cleaned.
Prós: Very clean hotel, and courteous staff. Booked this hotel last minute, and only wish I could've stayed longer. I would definitely be back to enjoy that rooftop pool that I missed.
Prós: Good location, free parking, clean room, very comfortable beds! Great experience overall...can't wait to return!
Contras: No negatives
Prós: The staff (not managers) are friendly.
Contras: My stay at this hotel was entirely disappointing. I requested a room away from the elevators and had called twice to confirm this request and was given a room right next to loud creaky bumping elevators. My friend had ordered me room service to be in my room when I arrived as a surprise and it was never there and would not have been delivered had she not asked how I enjoyed my surprise food. At my insistence I was moved to a different room the next day and the day I left the hotel saw a BED BUG crawling on my pillow as I was getting ready. I alerted the staff who was appropriately horrified only to NOT hear from a manager for the next day and a half. After repeated calls and emails from me including one to a front staff who said she had seen the manager and was surprised I had not heard back only to be lied to by that same manager hours later that she 'only just arrived' and that was why my calls were not returned. Finally after a rant to a lower level manager the front desk manager was all of the sudden made available to me and finally an investigation into the bed bug was launched. What is MOST disturbing is because they themselves had not 'confirmed' this was a bed bug (which is very clearly was...I have photos) they could not tell me for certain that no one else was staying in that room. At the LEAST that room and neighboring rooms should have been closed and checked immediately but the managers were slow to take action and initially very dismissive. It is a DISGUSTING feeling to have the experience of knowing you slept somewhere that has bed bugs and all the effort I had to put in once I got home to try and decontaminate myself and my stuff to not infest my house and my baby's nursery. Most disheartening was the response from the hotel on the matter.
I wish this review would let me submit the picture of the bed bug I took.
I was forced to stay at this hotel because of an exam that was being given onsite but I will never stay at this or any related hotel again. Not even because of the bed bugs themselves, but because the hotel was so slow to respond and so dismissive, potentially putting others at risk as well by not quarantining the room(s).
Prós: Very nice building. The place was very well decorated and it was apparent that considerable effort was put into the interior design of my room. There was a very nice fitness center with a full range of equipment (including free weights; a rarity for a hotel) and there were even complimentary earbuds (wifi was $13.95 but earbuds are free? ... Seems odd but thank you.). The whole place seemed very clean on the houskeeping side but there was some building maintenance issues. The staff I encountered were very friendly and hospitible.
Contras: With the exception of the minibar which was jam packed with the usual assortment of ridiculously priced things there was no fridge. Also, despite the a/c being set to 65° the entire time the room never felt cooler than 75° which makes it very hard for me to sleep. We were on the top floor so I assumed it was the blazing hot sun beating on the building but even at night it couldn't catch up. Lastly the wifi cost $13.95 to use which I thought was pretty steep considering every hotel I've stayed in for the past 10 years or so has included it for free.
Prós: Friendly staff, excellent room, and the usual full Embassy Suites breakfast. Checked in late for a two night stay. No problem. Room was ready. The hotel is extremely convenient. Large mall across street. Bucs stadium close. Had 3 busloads of Oakland Raider fans in the hotel on second night. Also close to airport with shuttle service available. We'll be back.
Contras: At least 1 of 3 elevators weren't working. Made for significant delays on Sunday morning.
Prós: Breakfast and happy hour. Also the suites
Prós: The hot breakfast was fantastic! Eggs and omelets made to order, yummy baked goods and lots of options to choose from.
Also the staff were friendly and helpful.
The cocktail hour was a nice touch, too.
Bed was comfy and room clean.
Contras: I would've liked a soaking tub or jacuzzi in the suite.
Also there was no channel guide in the room so we had to go through all the channels to figure out what was what.
Prós: Open bar of FREE drinks and good hospitality. I love all Embassy hotels and they never put me down. If I have to pay a little extra to stay here I will, no hands down. This hotel was very clean and had everything ready for my request at just a simple push of "front desk" button. If you are in the Tampa area, pick this hotel. The rooms are HUGE and enough room for moving around without having feeling cramped together.
Contras: Everything was GREAT. No negative feedback!
Prós: convenient to highway, clean overall, comfortable room, fitness center well-maintained
Contras: it should be made clearer that standard and double rooms don't come with a mini-fridge-- most people would expect that to be included; also, a/c filter and bathroom fan need to be cleaned (very dusty)
Contras: The room had no refrigerator which is out of the ordinary.
Prós: Very clean
Contras: Room seemed very small
Contras: Exercise room was very, very tiny
Prós: one of our rooms with two double beds had a leak so we were moved to 2 rooms with a king with a pull out. The manager gave us a free shuttle ride to the tampa bay port terminal the next day to make up for the inconvenience. he was very helpful
Prós: Every one was nice rooms we're comfy good break fest
Prós: Staff was very friendly, helpful, and accommodating. Room was clean and nicely decorated.
Contras: Couldn't figure out dehumidifier.
Prós: Very friendly staff. Excellent location close to the airport and shopping. Travel van was convenient and took us to the airport, shopping, restaurants. Work out facility was small, but did the job. Breakfast was free and also served hot food. Pool was also good.
Prós: Affordable. Plenty to do nearby. Good breakfast.
Contras: Doesn't provide a unique experience. Just your basic hotel near an airport.
Prós: The beds and bedding were super comfortable and cozy. The room was nicely upgraded and clean. The free HOT breakfast bar was perfect before heading off to the stadium. Would definitely stay here again.
Prós: Staff at front desk were great.Shuttle driver was very helpful and courteous.
Contras: No area to sit down for business. Only a stand up kiosk.
Prós: O hotel era limpo. A equipe era muito simpática.
Contras: O quarto não tinha geladeira, o que era estranho.
Contras: I called to extend my room. The agent told me that there were no rooms available, but when I checked online at their website they still had open rooms. I'm still not sure why I was declined to extend my stay. Also, we were unable to lower the air below 68 degrees in our room, and the shower took at least 10 minutes to get hot. Needless to say I will not be back to this location.
Contras: The woman who checked us in didn't seem to know what she was doing, but tried acting like she did. She charged our card for $489. When I told her we booked the room for $299 she said, "whatever I have on my computer is what you booked it for". I had to go back later that evening to have someone else adjust it. He was very friendly and saw that it was their mistake within seconds.
Prós: great location, we went to the hockey game...couldn't have stayed closer!! it was perfect
Contras: pillows were awful, room near elevator very noisy all night long could hear elevators
Prós: Proximity to everything.
Contras: Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.
Prós: The Valet staff was professional and very good. The suite was a good size. There was a complimentary breakfast in the morning.
Contras: I was completely unimpressed with the hotel. The suite was clean but a hodgepodge of stuff. The furniture in the suite was to big, very hard and uncomfortable, it was like you where sitting on 2x4's. The layout of the furniture in the suite and the suite itself was not well thought out. It was like the pieces of furniture where left overs and just thrown in the suite. The work table was severely lopsided and wobbly, the internet wire was broken. The shower curtain was installed so poorly that it actually hung on you as you took a shower and kept sliding open as it was not level at all. I stayed in this hotel expecting a room with some kind of semi nice water view, which only existed via a not very practical side window in the bedroom. The suite was not comfortable in any way.
Prós: Excellent location and friendly staff. Well maintained facility and very
nice rooms. Embassy Suites offers good value for our money and we
recommend them highly. This hotel has great views of the channel and river. The river walk was super and lots of entertainment and good restaurants nearby.
Contras: Only issue was a peculiar rumbling noise when we showered. Seemed like the hot water heater/ plumbing was struggling although we had no
Prós: the location is excellent if you plan to go to busch gardens, the rooms are suites but priced as regular rooms which is incredible value for money.
Contras: the breakfast should have more available options.
Prós: The staff is always amazing here, from management to housekeeping. They go out of your way to make you feel special. The rooms are spacious, well done and comfortable. The breakfast was delicious and the staff even took time to help my daughter.
Contras: The breakfast area wasn't well stocked with silverware, glasses and plates. The lobby seemed a little crowded and there wasn't someone around when I wanted to order a coffee.
Prós: Kayak charged my credit card for a room at the Sheraton, but there were no rooms available. Kayak's resolution? They would credit the money back to my credit card in three to five business days.
Kayak left me high and dry without a room. We had to call surrounding hotels to find one with a room available. Other hotels kayak listed as available were also overbooked.
Do not trust Kayak. If you do you will lose a lot of sleep.
Contras: They front desk at the Sheraton bent over backwards to help us find another place to stay. I cannot say enough about how helpful they were when this was not their problem.
Prós: Extremely clean and well appointed.
Prós: Everyone was pleasant. Comfort was nice.
Contras: We had people slamming doors all night long. It would be nice if you had a seal that prevented it slamming.
Prós: The bed was comfortable and the rooms were clean.
Contras: Housekeeping tried to get in our room 3 times while there. O ly one of the times was an actual legitomate housekeeping time. On the cleaning list our room was listed as vacant even though we were there for 3 days. We had do not disturb sign on door but that didnt stop them from trying to get in only one of the staff members seemed to care that this bothered us even yhough we complained about this daily. Alao when we checked in, we overheard another guest complain that housekeeping took all of their stuff and hey didnt seem to care muh about that either. Wifi was only free in certain rooms; ours was not one of them. Nothing was free there. For the price we paid, i expected a lot more from the hotel. I will never stay again
Prós: Completely bored location, nothing much to say, given wrong information on web site.....
Contras: Food should be included in that price, or for savings can do breakfast at least.
Prós: The room was nice and clean and it had a balcony
Contras: I would like a firmer bed and pillows.
Prós: Price and location was good.
Contras: Room was very musty, breakfast buffet was awful. How can you mess up eggs and French toast?
Prós: Extremamente limpos e bem decorados.
Prós: Clean, comfortable, modern, instantly relaxing. Everything has been thought of.
Contras: No breakfast available before 6am. Not usually a problem, but I had a 7:30am flight, so breakfast at 5am would have been great.
Contras: No free in room internet service. Meals were expensive.
Contras: Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
Prós: casino and room
Contras: booked smoking room did not det smoking room
Prós: Excellent service we were treated like rock stars!
Contras: The smoking in the casino.
Prós: i liked that the rooms where clean and luxury and didnt have the typical casino smoke smell
Contras: i didnt like the fact that i didnt get the room i booked online although this one was very nice maybe even upgraded but they should have mentioned it
Prós: Casino e quarto
Contras: Quarto para Fumadores(não det quarto para fumadores
Centro de Bem-Estar/Spa
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