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Excellent service we were treated like rock stars! The smoking in the casino.
i liked that the rooms where clean and luxury and didnt have the typical casino smoke smell i didnt like the fact that i didnt get the room i booked online although this one was very nice maybe even upgraded but they should have mentioned it
The hotel has many facilities. It was further from the center as we thought and because of the casino (we assumed) the public was quite elderly, which we had not expected of a Hardrock hotel. Also too bad the breakfast was not included even though the rate was quite high (189 USD excl VAT)
Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
casino and room booked smoking room did not det smoking room
A equipe foram super amigável. Ótimo serviço de traslado! A comida era uma deliciosa. Eu gostaria de ficar lá novamente.
O tempo Baratas no nosso quarto, disse o suficiente. Gestão não fez nada para nos compensar. Não vou ficar lá novamente
Quartos limpos e modernos Sem café da manhã grátis, apenas café
Sem água quente à noite, a banheira era ruim
Funcionários extremamente agradável e excelente localização
A equipe foi muito simpática e prestativa. A piscina era bonita e os calçadões eram deslumbrantes. O nosso chuveiro elétrico estava quebrado, mas ainda deu para usar. Eu avisei à equipe sobre o problema.
Excelente comida e serviço, top notch quarto.
O meu quarto tinha apenas água morna e era extremamente barulhento.
Boa localização, estacionamento gratuito, quarto limpo, camas muito confortáveis! Grande experiência global ... não posso esperar para voltar! Não negativos
A loja de charutos no lobby é quase a única coisa digna de menção. Uma seleção pequena, mas de alta qualidade e com bons preços. A nossa reserva foi feita para uma família e nos deram um quarto com 1 cama para deficiente físico. Havia apenas canais para adultos na TV. Na minha última noite, eu notei algo respingado no teto inteiro... ainda não faço ideia do que era. Considerando tudo isso, eu NUNCA ficarei lá novamente e NUNCA recomendaria este lugar a NINGUÉM.
cama, travesseiros, banheiro e instalações do hotél. Opção de café da manhã menos onerosa.
ter do embora aprendeem a trabalhar e principalmente a limparem os quartos
O melhor buffet de café-da-manhã de qualquer hotel.
Somente a localização, o restante é muito precario e mal cuidado O site sugere acomodar quatro pessoas mas acomada apenas duas, seu beliche é minusculo e encostado em uma parede no corredor, não conseguindo acomodar um adulto e sem segurança para acomodar uma criança, pois não tem grade nem acesso de escada. É horrivel!. O quardo do casal tambem é horrivel (pessimo colchão e carpete muito sujo), os utensilios de cozinha são velhos e em quantidade insuficiente
O lugar é ocupado, então seja paciente com a equipe. Tive alguns problemas, mas eles foram resolvidos rapidamente. Sem queixas. É limpo e bem conservado. O ponto positivo foi a comida na área da piscina. É ótima. Acabamos comendo lá duas das quatro noites. Parecia de uma praia mexicana. Recomendo ficar aqui.
Viajando de Denver a Tampa em dezembro. O que é um fator importante para uma estadia de três dias? Nadar em uma piscina externa aquecida, como mostrado no site da Westin. Chegamos no terceiro andar nos nossos trajes prontos para nadar apenas para descobrir que a piscina estava em construção. O hotel alega que o site com quem reservamos deveria ter nos dito, e não o fizeram. Nem a recepção quando nós fizemos o check-in. Muito decepcionada!
Modern and beautiful rooms are spacious and staff is great
The lobby and rooms were nicely appointed. Probably one of the nicer lobbies I've seen - really pleasant to just hang out in. The echoes and slightly dim lighting of the hallways reminded me of elementary school and just didn't give me the luxury vibe. The lighting room also gives it a rather downbeat feeling. I think some bright sconce lighting in both halls and rooms would really give some much needed energy without compromising the historical gravity of the re-purposed courthouse.
Great design. Looks very upscale. No parking. Must use meter to park on the street or pay for valet service. The faucet and shower handle were not installed properly and were loose.
- The hotel is built into an old US courthouse, which is very pretty and well executed. It felt like a high-end boutique hotel. - The room was exceptionally clean, and the decor was nice and modern. - The location of the hotel was great. A quick ride or walk to anywhere downtown. - The price and value of the hotel relative to where it is, and what you get is pretty good. I felt this was the nicest hotel for the price. - The hotel was a bit difficult to navigate when first arriving. The entrance is around the Zack side, not on the Florida side that is advertised as actual address. Once we got our bearings it was better. - The hotel bar advertises a daily happy hour, however in practice the hotel bar was never open, nor was there any staff there. - The restaurant was good in theory, but execution was lacking. The egg breakfast I got tasted horrible and had to be sent back. The other food was pretty good, but the service was complete rubbish. - The hotel is a bit sparse and lifeless, and hotel staff were hard to find.
It was a last minute plan to stay in downtown Tampa. This place was GREAT!! The staff were awesome, the rooms were very comfy and the amenities were pleasing. Parking was a little interesting as there is no onsite parking but because they offer 24 hour valet and your already downtown with lots to do, its not so bad.
Loved the high ceilings and the fact they kept a lot of the details of the old use of the building. Great ambiance, food, bar. etc.
Old historic building with modern amenities. Short walk to the Riverwalk and great restaurants It was all good, must valet car which was understandable for the repurposed building
Location Even though when I booked the room I clearly stated 4 adults, when we checked in, they gave us a room with only one king size bed. When I complained, they said "sorry, we are all sold out, you should have specified you wanted 2 beds when you made the reservation". When I asked for 2 roll away beds, they said we could only have one due to fire code restrictions. Staff never really tried to help me - more of a tough luck attitude!
Proximity to everything.
very spacious and comfortable suite rug was a bit dirty
Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.
The woman who checked us in didn't seem to know what she was doing, but tried acting like she did. She charged our card for $489. When I told her we booked the room for $299 she said, "whatever I have on my computer is what you booked it for". I had to go back later that evening to have someone else adjust it. He was very friendly and saw that it was their mistake within seconds.
Great service great location great hospitality clean Elevators
great location, we went to the hockey game...couldn't have stayed closer!! it was perfect pillows were awful, room near elevator very noisy all night long could hear elevators
The Valet staff was professional and very good. The suite was a good size. There was a complimentary breakfast in the morning. I was completely unimpressed with the hotel. The suite was clean but a hodgepodge of stuff. The furniture in the suite was to big, very hard and uncomfortable, it was like you where sitting on 2x4's. The layout of the furniture in the suite and the suite itself was not well thought out. It was like the pieces of furniture where left overs and just thrown in the suite. The work table was severely lopsided and wobbly, the internet wire was broken. The shower curtain was installed so poorly that it actually hung on you as you took a shower and kept sliding open as it was not level at all. I stayed in this hotel expecting a room with some kind of semi nice water view, which only existed via a not very practical side window in the bedroom. The suite was not comfortable in any way.
I called to extend my room. The agent told me that there were no rooms available, but when I checked online at their website they still had open rooms. I'm still not sure why I was declined to extend my stay. Also, we were unable to lower the air below 68 degrees in our room, and the shower took at least 10 minutes to get hot. Needless to say I will not be back to this location.
Excellent location and friendly staff. Well maintained facility and very nice rooms. Embassy Suites offers good value for our money and we recommend them highly. This hotel has great views of the channel and river. The river walk was super and lots of entertainment and good restaurants nearby. Only issue was a peculiar rumbling noise when we showered. Seemed like the hot water heater/ plumbing was struggling although we had no problem.
It was so great to be able to walk to the tcc, the Forum and even Channelside wasn't that far. The free happy hour is nice if you don't mind waiting in line. The nightclub Jackson's Bistro played their music sooooo loud and it kept me up til past 2am! It sounded like a street parade with people banging on drums outside my windows. The bass drum was ridiculous. Not even pillows over my head helped. I was very mad because I had to wake up at 4:30am for my flight. I did not like that there was no option to self-park either and that it was $20 per night to park the car. Lame!
I like Westin in general! But Tampa bay westin has nothing to like THIS SPECIFIC WESTIN IN TAMPA is the worst! I got there at 2:00 am being exhausted and they didn't even let me check in because my reservation was made the same night(after12)!!! They asked for more money since I booked it through kayak THEY DID NOT LIKE THAT AND WAS OBVIOUS WITH THE ATITUDE! The guy (MIKE WITH ARABIC ACCENT) said Too bad you booked it through kayak, it's a third party and we can't even match the price!! So you have to pay more now that you're here! Ended up leaving without getting my money back! I lost $128 and checked in at Hyatt instead! Horrible experience
My wife and I are from the area. We were celebrating her birthday and my goal was to take her "away from it all" (duties as a mother, career woman, etc.) while not having to travel far. The hotel provided first-class amenities, scenic prime location, superb on-site dining, the latest extended check-out time we've ever experienced and the perfect romantic ambiance. The best part: We were 15 minutes from our front door! We were surprised that lit candles in the room weren't allowed. However, we understood. Also, no refrigerator to store items left over from the stellar meal at Aqua.
Very very good. I wish it stayed at a nice beach. Everything else was just perfect. It was not a swiming beach though they call it privat beach. Only jets.
The staff are very helpful and friendly. The gym is well equipped and the rooms are really big and very clean. Worth the money The location is not great but the hotel provides a free shuttle. the internet is quite expensive like $7 for 15 mins.
It is comfortable, but room servace rather slow and the same with house keeping, recepcians are very gentle.
peace and quite the bathroom did not meet my expectation by a long shot
O estabelecimento fica em uma área de violência acentuada. pela madrugada, fomos acordados por pessoas drogadas, que batiam na porta querendo arrombar. foi horrível.
Boa localização, perto da USF e de restaurantes.
Proximidade com os locais que iria visitar. A limpeza do quarto deixou a desejar.
Atendimento e localização.
Bom custo, funcionários simpáticos, relativamente bom local Lençóis estavam sujos, nenhuma cortina de chuveiro
O café da manha é péssimo que nem deveriam oferecer, tanto em qualidade como local onde é servido. Durante a noite havia um grupo de meninas que transformaram o andar em que nos estavamos em area de guerra.
Localização, café da manhã. Conservação dos quartos deixa a desejar, máquinas de refrigerantes não funcionam.
Instalação bem mantida e a equipe foi gentil e atenciosa
My room 431 is located above the kitchen and I could strongly smell hamburger grease.
Located right in the lobby of the airport. You arrive from your gate to the hotel lobby in 10 minutes. Staff incredibly helpful. Hats off to Nadine for helping us plan activities during our day off, and to Cheryl and Luz in the Concierge Lounge for making us feel so welcome and having treats for us. The restaurant and room service offerings were delicious. I have been to this hotel a few times, and am never disappointed and will come back again. Wish the hotel had a designated Concierge to help us make plans in the vicinity. Hated to bother the front desk staff while other guests were waiting to check in and out, but had no choice.
Wouldn't allow me to cancel my stay even though they were contacted 3 weeks before hand.
Great location since I was taking a flight early the next morning. Spent 20 minutes trying to find my reservation. Also, they charged me for parking, even though I didn't have a car. Had to have that charge removed from my bill as I was hurrying to make a flight.
Quarto não era bom e banheira banheiro era horrivel
Localização O quarto era quente O cobertor tinha um buraco O teto do banheiro era mal remendado As lâmpadas não funcionaram Wi-fi ruim
A equipe foi muito agradável e útil. Quarto incrível
Localização, bom pátio interior. Piscina coberta.
Highway foi de 100 metros da janela do quarto. Despertar por caminhão e ruído do motociclo durante a noite. Gostaria de pedir quarto no outro lado do hotel na próxima vez.