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The staff was very pleasant and helpful, and the tapas and drinks in the restaurant were delightful!
Central located A/C in our room was broke, super hot. The outlets over the TV didn't work and those where the only ones in the room. Dirty vents in the bathroom that you could see the lent. The place needs a deep spring cleaning. Might say Sheraton but it's a holiday inn. Staff did refund us the money for our stay so that was great customer service, then I got $88 charge that I have to call about and see what that is for. We didn't even stay the second night, just wanted to leave.
location few amenities
staff is always pleasant and helpful. comfy bed and pillows
We had to request that our bed sheets be changed as they were yellow and looked used . There was a dead roach by the elevator door for two days before they removed it
The staff was very nice, the room was clean, and the king size bed was comfortable. I would have liked a view of Tennessee street, but the parking lot view wasn't horrible.
My first experience at the Four Points was adequate at best. The atmosphere that surrounded the hotel was the only feature I can actually say I was impressed with. The round column like building is a rarity and the lighting certainly set the mood. However, once inside it is a standard run of the mill hotel with little to nothing offered that leaves a lasting impression. My room was mixed up with a handicap room taking the interior decor down a notch. The bed was very uncomfortable, and the T.V. Did not work.
Ate at Shula's restaurant, which was very good. Just high priced. Location is very convenient. Staff at hotel and restaurant very friendly and helpful. You could hear everything that went on in the hall. Rooms are noisy.The smoke alarm in the room across went off and they couldn't turn it off for awhile. Didn't know there was $15 charge for parking.
We were in town for the weekend for a wedding. I thought the hotel was very nice. Clean. Modern. The staff was friendly. Overall I enjoyed the hotel and would recommend to a friend. Level 8 bar was very nice too. The balcony was spacious and had a nice view to sit, relax, and enjoy a drink.
Location is perfect, staff friendly and efficient, rooms are very nice and having a Shula's 347 at the hotel a real plus. Was very disappointed with thev $15 a night parking. So my stay was not the $149 advertised. Bait and switch?
Clean sheets This is a hotel that gets a lot of traffic. Its clean but the room smelled like spray deorant and the floors had carpet which was not great flooring for the cost of the hotel. Also forced valet parking. Other hotels priced less offer comparble amenties for less.
Great location Room was humid. The sheets and bed felt damp and the carpet did not feel clean.
Convenient location, clean room, helpful staff
Cleanness, nice staff, comfort, convenient hours for breakfast The whole thing
Very clean. Toilet room separate from shower area so family can get ready faster to go out and about. Exactly the same as Springhill Suites we stayed at in Anchorage. So it's nice to know what your getting no matter where you go. Very roomy with separate sitting area. Has microwave, too. Free breakfast downstairs had such a variety of things. More than just coffee and danish. We will always look for Springhill Suites where ever we go. There was nothing I didn't like.
Efficient use of space. Clean. Concise. Met all our needs nicely.
Spacious room Friendly staff Blood on sheets first night
Great breakfast selection. Convenient location. Has option of 2 bedrooms and a kitchen with a small living room. The room I had this time (I have stayed previously) was apparently trashed by the previous customer. The bathroom doorknob was broken and mended, bath towel bar broken, rug was stained all over, doors were stained (specially the 2nd bedroom one), ottoman was shredded.
Friendly staff. Loved the social hour with food. So special!!! Would have liked the pool to be heated.
The room was huge & fully equipped with a full size kitchen, although we were only there one night. Breakfast selection was good with average quality.
Cleanliness, quiet, friendly staff, hotel gym, breakfast buffet The rooms are designed so that the bathroom sink is viewed by all, so there is no privacy at the sink. There should be a bathroom door that closes off the sink area from the rest of the room, the way it's done in most homes and other hotels.
Had a nice breakfast bar , spacious room, evening get together with food Room smelled like a wet dog and later like reheated fish
Rooms were super clean and modern. Staff was excellent, especially the lady at breakfast.
Room layout Not prepared for large volume of people at continental breakfast, but staff still friendly.
This guest did not leave comments about this hotel.
Breakfast, rooms are very clean. We slept like bsbiesðŸ¤— No
The hotel was in a great location, clean with a friendly staff, front desk personal was very welcoming, professional and a asset to the hotel, nice to see. Hotel Employee from breakfast staff just as nice. Coming from someone who travels alot, g Walls are too thin, as the guests in the room adjoining ours could be heard talking loudly, banging around,kids running. All this at 3:30 in the morning, I did place a complaint to the front desk but did not quite down until 30 mins later.
Convenient location Breakfast was limited. There was no coffee one morning point.
Chocolate chip waffle batter made too thick
The staff was pleasant and very helpful. No- I was truly satisfied!
Work out facility too hot
This guest did not leave comments about this hotel.
The breakfast was very good The hotel pool is indoor but is not warm
Clean and staff was friendly. Breakfast and coffee was great. You must make a right turn only and then a u-turn to head towards the Capitol, but that is not the hotel's fault.
Convenience Breakfast included Location Friendly staff The horrific smell in our room that remained for the duration of our 3 day stay. Smelled like a litter box. Was booked solid so had to put up with it. No offer to locate and eliminate the source. Just to change rooms but were none available. Would have been great otherwise.
Any hilton is always a very nice place to stay I didn't like the price of the hotel just because it was graduation the prices went up. Also I was not told a $40 charge will be taken off my card but have yet to get refunded
A minha maior preocupação quando viajo é a limpeza, então o preço. Eu adoro fazer um bom negócio. Este foi incrível!!
Foi bom. O carpete no quarto estava velho e manchado. Acho que todos os quartos deveriam remover o carpete.
À direita da Interstate Estranho cheiros, elevador sujo, pequeno almoço
Easy access to downtown Lots of restaurant choices and shopping nearby Room smelled nice & fresh Bed was super comfortable Loved having a choice of soft and firm pillows Sofa was nice for reading Breakfast was tasty with lots of choices Best coffee of any hotel chain Door to bathroom too big, crowded the toilet, opened onto full mirrors on closet door opposite the bathroom
Breakfast was nice . Location was perfect . Comfortable and clean . Not all staff were professional .
We couldn't check in until 6pm because the football team was there. We did not know until we arrived in town at noon. The general manager Sophia was very helpful as well as Trey on the night shift.
The staff was extremely courteous and put in the extra effort to make our stay even more comfortable and enjoyable! After our evening check in, we were making some hot chocolate to have with our cookies and we were offered whipped cream. She was so kind and pleasant from the start! The room had everything we needed and expected from our frequent stays at Hampton Inn. A nightlight was a plus since our bathroom light switch is connected to the fan. Love that the hotel makes the effort to be environmentally friendly too. Would definitely stay here again!
No serious complaints. The bed seemed a little hard to me overall the room with comfortable. Cleaning staff were a bit loud we could hear them laughing and talking in the halls while we were still asleep. The front desk staff were very friendly