|Rota principal||Frankfurt to Las Palmas Gran Canária|
|Aeroportos em que opera||35|
|Aeroporto principal||Dusseldorf Duesseldorf Intl|
Prós: I could not get on the flight, so nothing.
Contras: I didn't get any info that I needed to register my info with Greek government 24 hours beforehand due to COVID. Very poor customer-service.
Contras: Check In and boardung
7 hours delay
Prós: Without previos announcement
Prós: Hassle free boarding. Considerate crew.
Contras: The seats were uncomfortable.
Contras: If one has not checked in in advance on internet, one is to pay 5 euro pro person at the check-in desk. This information should be communicated to the passangers in advance!
Prós: The crew was very helpful
Contras: It took forever to get our boarding pass because the system at the airport had problems for us .We were about to be late for the plane and not even go on the trip
Got to our destination on time; process could have been more pleasant
Prós: good price; flight and baggage arrived on time
Contras: Really long line at the airport even though virtually everybody does check-in ahead on internet. Found it unpleasant and stressful to estimate luggage weight and pay for checked baggage online due to heavy $ penalty if you wait until you get to the airport. I believe this is done so that they don't have to staff the airport check-in desks more adequately. Seats were not comfortable (not much cushion) and leg room was tight.
Contras: The entretaiment
Prós: I liked it all
Contras: The flight was 1,5h late so we had to call off our planned dinner trip to Freising between connection flights
Prós: The entertainment
Contras: They delay the flight and boarding was very disorganized
never ever again!
Prós: quite new plain
Contras: Horrible comfort on the plain, too less space for legs, very uncomfortable chairs! Too hot inside, nothing to do in the 4 hrs flight time, no entertainment.
LOST BAG ON SKI TRIP
Prós: Not much.
Contras: Took my carry on onto the plane, it barely didn't fit in the overhead, I was told it would go under the plane. The bag was never put on the plane, and therefore I had to ski the next day in my jeans and utilize only what I had on my person in a new place I'd never been. Of all the times to lose a bag, you'd hope it wouldn't be on a 3 day trip deep in the mountains of Austria when you're by yourself. How could you take a small bag from inside the plane and then not put it underneath the plane minutes before take off? Horrendous.
Nice crew but terrible logistics
Prós: The crew and food were very nice. Unfortunately, getting from Point A to Point B was a struggle.
Contras: They didn't leave enough time for connecting flights (we touched down at the same time my connecting flight was boarding), and screwed over a lot of passengers by last-minute not sending their luggage to the connecting flight. I lost my luggage and still haven't found it.
Lost the luggage
Prós: Delayed for two hours, that's ok but not being able to locate the luggage is a great discomfort and stress
Flight delayed more than 12 hours
Prós: Crew management of the situation, reserved a hotel with a breakfast for the whole passengers. that was nice but still .!!!
Contras: Flight delayed for more than 1 hour first, then we boarded late, then they asked us to get down the flight (because of weather problems) we ended up in a hotel sleeping unitl the day after (12 hours overall)
Prós: My husband and I are both tall people, over 6 feet and this was the smallest most uncomfortable seats we have ever been in. We were put in the very last seat and couldn't even fit our legs in. Then when the person in front of me tried to put his seat back I was in so much pain I had to ask him to move it back up. They also wanted to charge us $120 for a bag when our flight was only $100, which was ridiculous! Thankfully the staff was nice enough to waive that fee for us.
Prós: When we arrived at the airport and went to the counter of Air Berlin turned out that the card is returned not including luggage. The flight from Tel Aviv to Berlin included a suitcase but not from Berlin to Tel Aviv. We paid 120 euros for luggage, although we have not seen an invitation not have paid everything in advance. No one tried to help us, and to explain and attitude was cold and arrogant.
Contras: Caused damaged to my luggage and I reported and sent all the documents needed. It's been two weeks and the company still hasn't contacted me.
Contras: No service at all.
Prós: Service is great def gonna use them more !!!!
Prós: Quick, smooth flight
Contras: I ended up paying 60 eu either way for my bag
Contras: No food, no entertainment
A good airline with a confused Identity
Prós: AirBerlin has always been a lovely little airline. Wonderful crew and pilots all around. A bit more expensive than the low cost carriers, but better flight times and a normal flight experience (or what used to be normal) was their forte.
Contras: What I don't like. They don't know what they want to be. Not the crew or pilots, the executives. In September AirBerlin changed their policy of serving 'free' food on flights. I understand that they are competing with the Low Cost carriers (especially as O'Leary has set his sights squarely on AirBerlin), but charging flights that cost more than double of a low cost, yet offering the same experience of a low cost is a sure way to lose customers. Case and point: Flight to Vienna, we were offered complimentary sandwiches and drinks. Return flight, they charged for drinks and food. Which is it, AirBerlin? Either do complimentary food and drinks and keep your customers or keep you fares the same, charge for drinks and food and lose customers. But doing both with no rhyme or reason shows that those in charge do not understand their business.
Like taking a bus to hell with thieve on board
Prós: Never did I feel that I was being mobbed at the check in this way before . The guy pretended to help but instead only was doing things harder for every body. He was asking to repack for unclear reason. Forcing people to open their suitcases on the counter to move one item from one bag to the other. Charging for a back pack the size of a personal handbag. Then on board water is 3 euro for a small bottle. Only toilet paper was for free . never again !!!
Contras: The landing. The pilot left a dent on the runway.
I would definitely fly AirBerlin again!
Prós: The amount of care from the crew was enough to give 5 stars, but there was also good choices of movies to watch, and no troubles while boarding.
Contras: The seats can be a little small for someone who is 6'4, but that is my burden to bear. It was a little hard to check in online prior to getting to the airport.
Prós: Plane was clean and comfortable. Service was pleasant. Waiting area was also comfortable and signage was good. Check in was simple.
Contras: Flight was delayed and boarding process was disorganized. Luggage took awhile upon landing.
Prós: Flight boarded, departed and arrived on time. Flight attendants friendly and professional. Plane clean.
Contras: No beverage service. Having to leave terminal A and go through security again at C.
Change terminal headache
Prós: Flight arrived on time despite late departure. Friendly and professional staff.
Contras: Having to depart terminal A and go through security again at terminal C
Read the fine print
Prós: AB is a new efficient carrier that delivers what it promises
Contras: The rules on luggage are very hard to find and punitive if you violate them. We had to pay 60 Euro to check a bag. However if we had chosen to do so when we booked it would have been 30. You can't do this when you check in online when you likely know what you will be taking. Service desk is sympathetic because many make mistake.
Prós: Good short flight, with free drinks/snack
Contras: It was all fine
Contras: Air Berlin lost my luggage. Plus they don't pick up my call to their customer service. They are extremely poor in this regard.
Watch out for checked bag fees
Prós: Quick flight with good service
Contras: We were shocked by outrageous fees for checked bags -- 60 EUR for one piece that other airlines consider carry on. More than the ticket itself! Watch out for this. Wish kayak had included this info somehow.
Short easy flight
Prós: Seats were comfortable leather, they served drinks and your choice of sweetbreads savory snack, flight was short, and we didn't have to go through passport control because we were traveling between two EU countries.
Contras: No entertainment but flight was so short it didn't matter
Contras: Having to wait several hours to confirm my booking. I wanted an immediate confirmation my flight was booked as my associate did.
I was kicked off of the flight and no one took re
Contras: I have never seen such a failure of leadership and I will go public with this story. I am a Jewish American who lost most of my family in world war 2. This is an experience that has shaped my whole exsistance and I was almost arrested for saying the word "nazi" under my breath. The police came and when I mentioned my history And I was told that I need to forget the past and that saying the word "nazi" is illegal in Germany. I was not allowed on the flight (and any others for the rest of the day) and no one would give me their name. The supervisor who never came down to talk to me told his workers not give me his name. My husband and I were forced to buy new tickets with Luftanza. I am going public with this story and it's cruel irony. There will be consequences. Shame on air berlin.
Good for a quick hop
Prós: Very prompt and curtious staff. The flight was smooth and I was seated in an exit row, so there was plenty of room.
Contras: We had to check baggage last minute and it was very expensive, but we could have purchased tickets with baggage, so just be aware if you have luggage to purchase in advance. Also, only 8 kilos allowed as carry-on, mine was small enough but too heavy... :( Boarding in TXL was crowded with other flights leaving in the same area, but we got on with no problems.
Prós: Nice flight, fairly standard. Met expectations, crew was very nice and snacks better than average
Contras: Boarding was a bit disorganized; did not use groups listed on tickets.
Another two hour delay
Prós: Eventually arrived at my destination
Contras: Air Berlin is ready for closing their business. They have no idea of what they are doing and it's the worst airline I've ever flown.
Delayed 2.5 hours
Contras: Delayed for two hours with no explanation
Not worth the money
Prós: Not much
Contras: I had missing items when I landed back in Munich. The staff took clips off my bag and water bottle. They are climbing clips so they can't just fall off. I asked baggage representive and she said nothing they can do. So I lost 30 euro on clips. SO GERMAN. !!!!
Contras: Check-in e embarque
7 horas de atraso
Prós: Sem aviso prévio
Prós: Livre de embarque. Tripulação atencioso.
Contras: Os bancos eram desconfortáveis.
Prós: A tripulação foi muito útil
Contras: Levou para sempre para obter o nosso cartão de embarque porque o sistema no aeroporto teve problemas para nós. Estávamos prestes a ser tarde para o avião e nem sequer ir na viagem
Chegou ao nosso destino no tempo; o processo poderia ter sido mais agradável
Prós: bom preço; vôo e bagagem chegaram a tempo
Contras: Realmente longa linha no aeroporto, embora praticamente todos faz check-in à frente na Internet. Achei desagradável e estressante para estimar o peso da bagagem e pagar por bagagem verificada on-line devido à pesada pena se você esperar até chegar ao aeroporto. Eu acredito que isso é feito de modo que eles não têm que pessoal o aeroporto check-in mesas mais adequadamente. Os assentos não eram confortáveis (não muito almofada) e o quarto da perna estava apertado.
Contras: O entretenimento
Prós: O entretenimento
Contras: O voo atrasou e o embarque foi muito desorganizado
Prós: completamente nova planície
Contras: Conforto horrível na planície, muito menos espaço para as pernas, cadeiras muito desconfortáveis! Muito quente dentro, nada a fazer no 4 horas tempo de voo, sem entretenimento.
Nice tripulação, mas terrível logística
Prós: A tripulação e comida foram muito nice. Infelizmente, chegar do ponto A ao ponto B foi uma luta.
Contras: Eles não deixaram tempo suficiente para ligar vôos (nós tocamos ao mesmo tempo meu vôo de conexão foi embarque), e parafusados sobre um monte de passageiros por último minuto não enviando sua bagagem para o voo de conexão. Eu perdi minha bagagem e ainda não a encontrei.
Perdeu a bagagem
Prós: Atrasado por duas horas, isso é ok, mas não ser capaz de localizar a bagagem é um grande desconforto e estresse
O voo atrasou mais de 12 horas
Prós: Gestão da equipe da situação, reservado um hotel com um café da manhã para todos os passageiros. Isso foi agradável, mas ainda .!!
Contras: Vôo atrasado por mais de 1 hora primeiro, então nós boarded tarde, então pediram-nos para descer o vôo (por causa de problemas de tempo) nós terminou acima em um hotel que dormia unitl o dia após (12 horas no geral)
Prós: Meu marido e eu somos povos altos, sobre 6 pés e este era os assentos os mais desconfortáveis os mais pequenos nós já estivemos dentro. Nós fomos colocados no último assento e não podia sequer caber as nossas pernas. Então, quando a pessoa na frente de mim tentou colocar o seu assento de volta eu estava em tanta dor eu tive que pedir-lhe para movê-lo de volta para cima. Eles também queriam nos cobrar 120 dólares por um saco quando o nosso voo era apenas 100 dólares, o que era ridículo! Felizmente, a equipe foi agradável o suficiente para renunciar a essa taxa para nós.
Prós: Quando chegamos ao aeroporto e fomos para o balcão da Air Berlin acabou que o cartão é devolvido não incluindo bagagem. O voo de Tel Aviv para Berlim incluía uma mala, mas não de Berlim para Tel Aviv. Pagamos 120 euros por bagagem, embora não tenhamos visto um convite para não ter pago tudo com antecedência. Ninguém tentou nos ajudar, e explicar e atitude era fria e arrogante.
Contras: Causado danificado à minha bagagem e eu relatei e enviei todos os documentos necessários. Tem sido duas semanas e a empresa ainda não me contactou.
Contras: Nenhum serviço.
Prós: O serviço é ótimo def vai utilizá-las mais!!!!
Prós: Voo rápido e tranquilo
Contras: Acabei pagando 60 euros pela minha bagagem
Contras: Sem comida, não de entretenimento
Como tomar um ônibus para o inferno com thieve a bordo
Prós: Nunca senti que eu estava sendo mobbed no check desta forma antes . O guy fingiu ajudar mas preferivelmente somente estava fazendo coisas mais duramente para cada corpo. Ele estava pedindo para reembalar por razões pouco claras. Forçando as pessoas a abrir suas malas no balcão para mover um item de um saco para o outro. Carregar para uma mochila o tamanho de uma mala de mão pessoal. Depois, a água a bordo é de 3 euros para uma garrafa pequena. Apenas papel higiênico foi grátis . nunca mais !!!