Contras: Toilet was backed up upon arrival, notified front desk,was told no night maintenance available that I could come get plunger use a & return downstairs. No other rooms available. Ended up calling 800 line for restitution.
Prós: The room was clean and I will possibly stay her again.
Contras: The elevator was out and I had to use the stairs.
Prós: Great staff, General Mgr, outstanding customer service. She stepped in to assist with the booking discrepancy that was totally different than quoted. She is a great asset to the Hampton Inn. She took matters in hand to assist.
Contras: There were 10 in my party and the only complaint were the beds(not firm enough; pillows too soft and small; the mattress' kept sliding.
Contras: Apparently someone was smoking on the 2nd floor and set off the alarm. This was at 11pm. The alarm continued to go off and on for over an hour! The receptionist said she couldn't reset the alarm and she had to wait for someone to reset it. It was annoying
A hotel under construction should offer better pricing.
Prós: The staff were all lovely people---very kind.
Contras: 1. The lobby/dining area was under construction 2. I killed a bug in the bathroom.
Was disappointed overall in the quality of this particular Hampton. But in a pinch I may stay there again.
Prós: The location, continental breakfast were pretty good.
Contras: The room had cracks in the walls in the bathroom and the tub looked dubious. The room overall had a very cramped feel. The lobby was under construction. I was under impressed with this Hampton, where as when I have stayed at other Hamptons I pleased.
The microwave was a bit dated, clean, but dated. It actually had a turn dial timer. Our stay here was more comfy than at our Hilton stay in Myrtle Beach the next few days after this stay. Highly impressed with this location. It is great. We LOVED our stay and can't wait to do another stay-cation
Prós: clean, modern, comfortable, we were very impressed. The staff were all very friendly, the free breakfast was great, really loved the breakfast sandwich option. The bed was lovely! Duvet cover was nice, thick and clean.
Contras: We weren't told about the internet sign on until the morning, they gave a complimentary pass for the day which was nice but by that point we had a few hours before check out.
Prós: Our room was clean and comfortable. We didn't want to spend a lot on a room we knew we weren't going to be in very much, so the price was great, and the room turned out to be better than one would expect for the price we paid.
Contras: Our refrigerator wasn't cold. I breastfeed my 5month old son, and needed to store my pumped milk in the fridge, but it wasn't cold enough. The freezer was the temperature that the refrigerator should have been, so I stored it there instead. No big complaints, it all worked out fine.
Prós: Staff is always nice have stayed here previously. Price is reasonable.
Contras: Parking is always an issue. Tractor trailer taking up most of the parking lot made this time worse.
Contras: in middle of getto. people fighting out in parking lot. Cant get into lobby after 11 pm have to register through slot barley big enough to get you hand through with employee standing behing bullet proof glass. Room stunk with mold growing all over bathroom
Prós: The staff was super nice and the room was huge we only slept there but the hotel has everything you need. The breakfast in the morning was also very good
Contras: Took forever for AC to cool room. laundry cart sit outside our door all night, every time we came and went, we had to go around the dirty laundry cart! The luggage cart had flat wheels and did not want to roll.
It was our most expensive night on the road, and the least pleasant. The rooms could use a up date to the beds and bathroom facilities.
Prós: The only okay thing about this hotel was the bed. The sheets felt clean and we woke up rested.
Contras: The air conditioner didnt work. The bathtub had a rusted bottom. The lights were dim. There was a police officer sitting in the parking lot when I pulled in. The mini fridge was rusted. Mold and stains on the ceiling and walls. We felt unsafe in the area. We should have shelled out the extra money for a better hotel just for a great peace of mind.
Prós: good staff hard working it is what I would expect for the price and star level
Prós: girl at front desk was very friendly and helpful
Contras: rooms were old and not very clean. there was no wifi. the location I searched for was within 25miles of moncks corner,sc and the hotel was 125 miles from this location. so who is reimbursing me for 4 hrs and 250miles in gas? your rating was way off.
Prós: Friendly and clean
Prós: They didn't serve breakfast as it stated when booking my room they also didn't make very good accommodations in regards to have a smoking room n the representative that served me started it very batty when I was asking for a refund n didn't know any info
Contras: Unprofessional misinformation n also mis representation of the quality n service
Prós: The king sized bed, friendly staff, flat screen TV, housekeeping was all good.
Contras: Hotel could use a few updates other than just a flat screen TV. The heating/air conditioning unit was outdated, the tiles of bathroom floor along with furniture in hotel room could use an upgrade.
dated furnishings which I would expect for the star level. night staff was great kind helpful. Any place no matter what price should be clean. I am very disappointed, especially since i have had very good experiences with this brand/chain in the past.
Prós: Dirty. I had to ask for clean sheets from the desk. Visible dirt on bathroom tile. Staff were good, kind, helpful. we arrived late and left early. we would not have stayed at all if it had not been so late.
My son and I were very confortable and able to feel refreshed each morning. I didn't worry about our safety. The staff were very accommodating and friendly. Thanks again. When I come back to Sumter SC I will try to stay there again if I can get the same pricing which was outstanding.
Prós: The price and the cleanliness of the room was excellent. I didn't expect it to be so convenient to my business and close to the eating places. I was quiet at night and had the temporary in room conveniences that I needed.
need i say more
Prós: not one thing did i like
Contras: i did not likeanything
very pleasantly surprised. for the price, you cannot beat the value. friendly, clean room, in town location, quiet.