nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
A quality hotel offering excellent value for money. Food quality and presentation was very good.
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
The facilities, the quality of the Hotel, the shows
the meals service from the workers in the reception and the restaurant
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
Close to the beach The dinner. The meal in the buffet was really very low quality.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
The peace and queit of the resort and the weather No
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
Penso que este Hotel terá de rever a politica de limpeza pois a minha filha teve problemas graves em relação a isso. E no q toca a epocas baixas o hospede é tratado tipo cantina da tropa e de fraca qualidade. Detestei até q mudei de hotel ao segundo dia.
The weather, the situation of the hotel and the pool areas. The Hotel was taken over by a group of people,thereby limiting full facilities for normal customers
Large spacious accommodation
Lovely, well maintained complex with comfortable apartments. Good minimarket on site for self catering purposes. Quiet area but a nice distance to walk into town. Highly recomended.
Quality of Accomodation and facilities
Absolutely brilliant holiday. Great swimming pools. Wouldn't eat in restaurant though. Great restaurants 10 min walk away. Glad we hired a car but would have managed without one. Beach towels supplied. Will be returning next year for sure No complaints
Location in relation to beach - quality of accomodation - helpful staff Nothing
Proximity to beach, friendly staff reasonably priced good food very poor quality of furniture- beds, couches and chairs
the layout of the resort and comfort of the rooms
Friendly and very helpful staff. Fabulous for children as there is plenty of entertainment and the kids club is brillant. Each block has it's own swimming pool so you can sit and relax in your patio area and be watching them. The cleaniness was second to none. The appliances in the apartment was fantastic ie.. dishwasher, oven, toaster, microwave, hairdryer, iron, ironing board, kettle etc...
We were staying for 5 days and in none of these days we got cleaning service/towel changing At the 4 th day we inquires about it and were told about some "misunderstanding and for compensation we should contact you, although the manager agreed we have grounds for the complaint.
clean comfortable room bar staff, evening meal
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
all, the service, the room, and the price/quantily
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
Good location. Good staff. No gift shop.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
nice seaview room
A localização em frente à praia e o buffet bastante variado incluindo funcionários a confeccionar grelhados à escolha na hora e com boa qualidade. Solicitamos um quarto com vista mas, apesar de se ver o mar, este estava algo distante não correspondendo à vista que esperávamos quando solicitamos este tipo de quarto.O horário do buffet deveria ser alargado porque acaba algo cedo para horário de férias, assim como a hora a que termina o buffet deveria corresponder à ultima hora a que os clientes poderiam entrar e não à hora a que tudo é rapidamente retirado pelos funcionários.
a sympatía do pessoal, sempre pronto para ajudar, e a qualidade e abundância das refeições eram spectacular. Tambem a architectura do hotel era muito agredável. as toalhas de casa de banho, embora com muito bom aspecto, não secavam nada.
Serviço de restaurante e comida. Falta de privacidade nos quartos do r/chão pois para 4 estrelas parecem apartamentos com porta de vidro virada ao corredor de passagem de clientes.
relaxing good food very friendly staff the spa plenty of sunbeds.reception spoke very good english entertainment could have been better
The weather was great for us hotter than we throught for November, the hotel staff were all very friendly good service for food and drinks including cocktails, rooms clean and tidy would say a good 3start hotel. We were just a little surprised that they did not give a map showing were the different places were but if you asked the reception staff were all helpfull
I liked the facilities, the pool, the room, the food, the staff. Yes, the little variety of non alcoholic drinks, only three fruit juices of choice and the water is not mineral. They should change it. And the internet service should be free of charge like in other rated hotels and no so expensive per 12 minutes.
The quality of entertainment,service,food and drinks available were all excellent. The staff were always friendly and helpful. Theres nothing that my wife and I did not like about the hotel. However perhaps the seating in the loung downstairs could be more comfortable.
Had a fantastic time at this hotel, catered very well for familys. Rooms very modern spacious and clean. Food was good par for most all inclusives, Very friendly staff. Would highly reccomend for a family holiday.
Friendly staff, good food, really value for money cold water in swimming pool
friendly staff good food good value all inclusive for the price. good access for disabled It was a bit isolated from the main resort
Staff very effecient in particular Paul Gibbins in Reception and Raphal in diningroom would like if dinner would include a Joint of Meat like Roast Beef or Pork
the staff were very helpful and the all inculive was very good value In some places it could have done with a little maintance and the pool was very cold and we could swim in it
staff was exellent, location good, food was very good could have lifts
We enjoyed the peace, quiet and excellent facilities and service.
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
siwmming pool food
The entertainment was a bit poor but the kids liked it
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
everything was perfect,food pool staff,location
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water