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Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
A quality hotel offering excellent value for money. Food quality and presentation was very good.
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
Penso que este Hotel terá de rever a politica de limpeza pois a minha filha teve problemas graves em relação a isso. E no q toca a epocas baixas o hospede é tratado tipo cantina da tropa e de fraca qualidade. Detestei até q mudei de hotel ao segundo dia.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
The facilities, the quality of the Hotel, the shows
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
the meals service from the workers in the reception and the restaurant
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
Close to the beach The dinner. The meal in the buffet was really very low quality.
A localização em frente à praia e o buffet bastante variado incluindo funcionários a confeccionar grelhados à escolha na hora e com boa qualidade. Solicitamos um quarto com vista mas, apesar de se ver o mar, este estava algo distante não correspondendo à vista que esperávamos quando solicitamos este tipo de quarto.O horário do buffet deveria ser alargado porque acaba algo cedo para horário de férias, assim como a hora a que termina o buffet deveria corresponder à ultima hora a que os clientes poderiam entrar e não à hora a que tudo é rapidamente retirado pelos funcionários.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
nice seaview room
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
Good location. Good staff. No gift shop.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
all, the service, the room, and the price/quantily
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
clean comfortable room bar staff, evening meal
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
The peace and queit of the resort and the weather No
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
Location in relation to beach - quality of accomodation - helpful staff Nothing
Friendly and very helpful staff. Fabulous for children as there is plenty of entertainment and the kids club is brillant. Each block has it's own swimming pool so you can sit and relax in your patio area and be watching them. The cleaniness was second to none. The appliances in the apartment was fantastic ie.. dishwasher, oven, toaster, microwave, hairdryer, iron, ironing board, kettle etc...
The weather, the situation of the hotel and the pool areas. The Hotel was taken over by a group of people,thereby limiting full facilities for normal customers
We were staying for 5 days and in none of these days we got cleaning service/towel changing At the 4 th day we inquires about it and were told about some "misunderstanding and for compensation we should contact you, although the manager agreed we have grounds for the complaint.
the layout of the resort and comfort of the rooms
Quality of Accomodation and facilities
Proximity to beach, friendly staff reasonably priced good food very poor quality of furniture- beds, couches and chairs
Lovely, well maintained complex with comfortable apartments. Good minimarket on site for self catering purposes. Quiet area but a nice distance to walk into town. Highly recomended.
Absolutely brilliant holiday. Great swimming pools. Wouldn't eat in restaurant though. Great restaurants 10 min walk away. Glad we hired a car but would have managed without one. Beach towels supplied. Will be returning next year for sure No complaints
Large spacious accommodation
Serviço de restaurante e comida. Falta de privacidade nos quartos do r/chão pois para 4 estrelas parecem apartamentos com porta de vidro virada ao corredor de passagem de clientes.
a sympatía do pessoal, sempre pronto para ajudar, e a qualidade e abundância das refeições eram spectacular. Tambem a architectura do hotel era muito agredável. as toalhas de casa de banho, embora com muito bom aspecto, não secavam nada.
Everything - location, near centre, sea view, cafes, restaurants. Very clean and staff very helpful. Hotel looked new. Wi Fi internet access only worked outside room. I could not get signal in room with door shut!
Close to the airport (10 mins by taxi). Beach (outside hotel), shops resaurants within easy walking distance. Good breakfast, nice room and well appointed. No hot water one morning due to fault in the hot water system, therefore cold shower - probably good for me, but not by choice!
Clean, new, comfortable rooms. Central location and very nice (sea)view. Staff was very friendly and really very helpful.
Good clean rooms with sea view. Near centre and bust stop only about 5 mins walk. Frequent bus service to Puerto del Carmen. none
Great location, comfortable rooms. It's worth to pay additional money for sea view. Wi-Fi connection was availible only in a small area near the room door, but we didn't find it a serious enough problem to ask the hotel staff to do something with it.
The location is great overloking Playa Reducto, The rooms are of good size and well appointed nice bathroom and powerful shower The hotel is ideal if you do not want to be staying in a "full on " tourist area a chance to practice some spanish and the locals cater for spanish locals so the food is more interesting and yet local buses nearby means you are never very far away from anythingThe staff were excellent and very friendly apart from one female receptionist we had cold water for 4 days of our stay which somewhat marred our stay and they refused to give any discount from the bill as a "gesture" so you would need to check they have sorted their problems!!
The excellent beachfront location, the very nice room. Outstanding value for money. We could find free parking space on the street while arriving during siesta time. It was a 10 min drive to the airport, very covenient. The coffee served with the breakfast was of terrible quality.
The Diamar is a good quality budget hotel on the Arecife promenade. The buffet breakfast was good with plenty of choice. Our room had a lovely view overlooking the sea.
The comfort and quietness, the staff at reception were very helpful. the breakfast scenario needs to address the hot water for tea etc. Using jugs to bring water is a little outdated.
Hotel was very clean.The food was excellent.Warm & friendly.
the diningroom staff, the pool. when we arrived the lady on reception had very little english and we had to wait for another member of staff to come to book us in .we were then pointed our way to our room ,and had to find our own way to dinningroom ect. very unhelpful...the whole week we were there not once was our ten year old daugher asked to join in ,in any of the kids activitys ,and when she tryed,felt left out as everything was in spanish.;would not return and will not be recommending this hotel to family or friends.
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
The entertainment was a bit poor but the kids liked it
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
everything was perfect,food pool staff,location
siwmming pool food