A excelente localização e o extraordinário conforto de todas as áreas do hotel. Claramente o grande problema consiste no serviço dos tours/excursões. Pouca variedade, preços elevados, deficiente informação por parte dos funcionários, desconfortável forma de pagamento (não pode ser utilizada a conta do hotel pois os valores - elevados - têm de ser pagos antecipadamente e em cash).
O ambiente, acolhedor e sofisticado
the location is very centralized - The rooms are nothing to do with the advertised picturs online. - The staff are very unfriendly and un knowledgeable. - The rooms are old smelly and dirty ( none smoking rooms found somoke tabs inside balcony). - the toilet is so dirty you can't even use it. - the lobby (Front Disk) is a one man show. - This hotel is only good for Adult affairs and not a family or business place.
Nada Bad cada coisa
Quartos confortáveis com impressionantes vistas sobre a cidade. Internet extremamente cara.
Mudaram de precário à nossa chegada... Quase para o dobro do preço estabelecido pelo booking. Obviamente que não pagamos, mas acho que é inadmissível!! Na hora de pagar a conta acrescentaram-nos uns quantos produtos a mais que nunca comsumimos!!! Também tivemos um pequeno incidente na casa de banho (ruptura de um "cano"), razão pela qual pedimos ajuda urgente à recepção... Ajuda essa que chegou meia hora mais tarde... Para já não falar de o funcionário de limpeza que só veio na manhã seguinte para limpar a agua do chão. Todas as manhãs fomos acordadas (antes das 8-8.30h) por um funcionário qualquer que vinha, ora para mudar as toalhas, ora paar limpar a casa de banho, ora para encher o mini-bar..Realmente, não merecem as 5*.
I like their services. The staff was very helpful and nice.
I cannot say enough about the dining facility in this Hotel. Superb meals, both the buffet and A La Carte. Very Professional staff in dining area, which is elegant & cozy. These suites are very spacious and comfortable. The terrace is large and there is a lot to view from them. We were able to secure a personal guide from the lobby personnel, which made our visit to Cairo more enjoyable. We would definetly recommend this Hotel.
Relação custo-benefício, café da manhã farto, conforto Horário de piscina: porque são muçulmanos e estamos no ramadan, fecham a piscina às seis da tarde, porque é a hora dos hóspedes muçulmanos comerem, festejarem, etc.. é descriminação e este é um hotel internacional.
Alguns funcionarios da recepcao dao te dao a atencao que se precisa quando se tem um problema (ar do meu quarto nao funcionou por toda a minha estada e havia falado com duas pessoas sobre)
muito bem recebido desde a chegada. excelente variedade e qualidade dos restaurantes. facilidade de deslocamento para os lugares na cidade foi um periodo bem proveitoso
segurança e tranquilidade sim, claro. a equação qualidade - preço só está adequada e é efectiva no hall, no piso térreo, recepção e serviços correlativos. a qualidade dos quartos em função do seu preço não corresponde à realidade. de facto enquadra-se mais na categoria de 4 estrelas. falo dos quartos especificamente. Por último os preços deverão ser disponibilizados não omitindo os impostos, etc, mas sim incluindo-os na sua totalidade, isto numa primeira dase. viajo frequentemente para o Cairo e no mundo, profissionalmente e em turismo. Sei do que falo e porque estou falando. Cumprimentos
Quarto super amplo com vista para o Nilo. Café da manhã com muitas variedades.
Quartos limpos e roupa de cama de acordo. Café da manhã com pães frescos. O que irrita no Egito em geral, e também neste hotel, é a insistência para ganhar gorjetas para arrumar taxistas, informações, passeios turísticos, etc.
Everything was wonderful.... and the staff was very very polite and helpful!
The atmosphere, the luxury and care that is afforded to guests.
The spacious room, the attending staff, the general cleanliness..
The staff responsible for cleaning the rooms, made too much noise outside that one is not able to sleep after 8 am. Second, the airport shuttle that was supposed to be on time, did not show up for 30 min and I had to take a taxi. The reception staff were informed that I was not glad about both situations. I hope my next visit will not encounter such incidents, especially I am a member of the President Club. Best Regards.
it has big lobby and many restaurants the charge me for using business room and for printing and copy machine were very ecpensive
welcoming and helpful staff
Great rooms and amenities!
5-star quality hotel. Excellent staff, beautiful and spacious rooms, all amenities in place. In short: one of the very best hotels I have ever stayed in. And I am a worldwide business traveller for 15 years now.
the place was nice and details were all payed attention too. very nice hotel. I didn't like the check in process. neither desk (the main hotel or the towers) had my reservation nor could they find it. I had to pull out my computer to show them the reservatoins. I had the worst Cashew Chicken I had ever had in my life. the Pizza and the Shashimi was good but the Cashew Chicken was the worst I ever had in any countyry.
The rooms were clean and modern. Public areas were attractive. Although 1 of our 2 rooms was non-smoking, there was smoke odour. The other non-smoking room next door was fine.
The presence of so many restaurants and a good bar. However the music was too loud sometimes to have a good business talk The music in the bar was sometimes too loud
O conforto do hotel A comida ficou a desejar para um hotel desse padrão
O Concorde El Salam Hotel Cairo foi muito além do que esperávamos.Estavamos comemorando 30 anos de união e portanto em uma segunda lua de mel. Fomos recebidos no aeroporto, de uma forma muito cordial apropriado para quem chega de lugar tão distante. No Hotel fomos agraciados com um bolo delicioso e pétalas de rosas sobre a cama. Todos as necessidades que tivemos foi prontamente resolvidas pelos funcionários. Foi portanto excelente! Recomendaria a todos os meus amigos.
simpatia dos funcionários e o conforto do hotel
A cordialidade dos funcionarios. O servico de limpeza do quarto.
Ótimas instalações - quarto, piscina e restaurantes. Staff atencioso, eficiente e cordial. O operador turístico instalado no hotel oferece pacotes a preços per capita muito elevados (pelo menos o dobro do que se consegue). Não fica muito claro o que os pacotes oferecem e o cliente ainda fica sujeito a pagar nas visitas mais por algo que não necessita existindo, inclusive. a participação do preposto indicado pelo operador de turismo para realizar a visita. É preciso cautela e firmeza com o preposto para não pagar por algo que não se precisa.
Disponibilidade dos empregados, o pequeno almoço, a localização numa zona nobre da cidade Necessita de uma pequena remodelação que não põe em causa uma estadia agradavel
the internet presentation of the hotel is misleading showing a swimming pool that is currently, in actual fact, a total construction site. no exterior space whatsoever poor hygiene in rooms, rude duty manager, poor breakfast, noisy weddings every day till 01:30, very poor bathroom facilities with knobs falling off
The luxurious atmosphere in the hotel They charge extra money for the use of health club and the internet connection is extremely high
Service is good, crew are friendly and it's near to the best shopping mall: City Star...five minutes drive. fitness center is very small and locked in a very small room.
Location proximity to the airport as well as the city downtown, room is clean Hotel is kinda old, had to pay for parking a car!! Tv is small and not even LCD, airport pick up is not available for Egyptians only!! So I think the staff isnt the best around
really nothing special to be a 5 star hotel, price/quality too high value. Bathroom not very clean.
Short night,it was easy to go the airport early.
Extremely gracious staff. Beautiful hotel. The price of liquor. Too high!
The proximity to airport. Quiet area. Close to modern areas like City Stars Mall, and the main highways. Also near brand name shopping outlets. Though they arrange free bus every hour to airport. They do not have free bus transport FROm airport. And the hotel representative office at airport is closed for long time when I arrived to airport from overseas. And no one, even Airport Information could not give me any schedule info about the hotels bus shuttle, nor the time the office opening hours.
I really liked the location of the hotel. It is about 15 min from Cairo Airport which is very convenient for those who wish to make a stop at Cairo yet they don't wish to be either in the vicinity of a busy and noisy airport, nor they wish to go to a hotel in the far away downtown. Also the area around the hotel is quiet. Many resturants of various tastes are within the hotel premises. Inforcing security measures (car search using canine unit, and X-ray baggage check) before entering the hotel premises provided assurance to safety. I did not like the fact that I was quoted a room price in US $, and that price was written on my room key cover (which was a good practice by the way to show transparency for guests), and yet on check out I was asked to pay in Euro (e.g., check-in US$ 130, check-out EU 130). And I signed the credit card bill without realizing that I was authorizing the hotel to withdraw 130 euro instead of 130 US dollars. That was really bad, but definitely does not affect my judgment towards the hotel facilities, because it might have been a mistake or at least I can blame it on an individual behavior.
Hospitality of the staff.
The location was excellent and the staff was very accommodating. Booking.com hadn't faxed over my reservation so there was some delay as the hotel confirmed things with them.
Modern rooms and decors Late in check in and very poor staff in reception, no rescept for the guest, room key damage in every hour !
The atmospher was great. The internet didn't work in my room.
upgraded to better room hotel transfer too expensive as was the internet.
The first thing I liked is that the hotel upgraded us to Fairmont gold which included free food which was not in our initial booking. The rooms were very clean and the view was very nice. The staff was not very knowledgeable and do not provide exceptional service which should be available in a 5 * hotel
The staff are excellent, very friendly and attentive. Rooms are very nice with very comfortable beds. Lovely hotel. Very expensive internet unless you are a member of free President's Club. Very noisy wedding until 4am kept us awake on Thursday night despite being on 8th floor.
the style of the room , the back side of the hotel
Hotel facilities House keeping disturbace to make the room even the not disturb sing is hung outside the room
every thing specialy the bachyard cafee
Not a lot actually. See below. Food and drink was extremely overpriced and mediocre. An example which sums up the hotels attitude to the guest was two 1/2 litre bottles of water in the room with a price tag on them of EL. 24 each (approx 3 Euros) Accommodation although clean was rather tired - not what I expected for the 'Offer price' on a deluxe room.
The garden They dont give u the room and the view u like
Excellent and highly trained Staff, especially Front Desk staff and their management
Impressive hotel, but don't expect max efficiency, we are still talking about Egypt :) Minimal glitches with staff and responsiveness, but nothing to spoil the stay or anything.
The history of the place and the Urban Decoration is so amazing and so beautiful. Some the staff behave is not appropriate , the bathroom is not equipped very well and its old,
the most i liked was the outlets of the hotel. i didnt like the rooms as they look a bit old fashioned.
inclusive of all services they did not recognize your website, but luckyly the manager was a german national and have resolved it.
Achei os quartos fantasticos e super limpos.
De uma maneira geral todos os comentários são positivos, sómente há a comentar o horário de funcionamento da piscina, que encerra às 18:00 h locais, precisamente quando as pessoas regressam da rua e precisam de se refrescar. Não é hotel para quem vai visitar o Cairo a passeio, pois fica muito longe das zonas turisticas a visitar. O comentário que fiz em cima
i liked the hotel shape and hospitality the cost of the services like business center and transportation
Amazing and beautyful design and interior, helpful staff beyond comparison, a wonderful experience in all.
the swimming pool, the garden room services, room cleaning
Very good service quality compared to other 5 stars hotels in Egypt but not compared to the international standards. Some staff are not well trained ,though,they are polite,,,hotel still in soft opening stage.
Quiet in a city that is very not quiet. Courteous and helpful staff. Food was terrific. Since it is still new and in the opening phases, many of the advertised facilities were not opened - only one restaurant, no boutiques and shops, no business centre, etc...
it looked impression on the website, rooms where large and appeared luxorious The new building was still grubby from its creation. Rooms lacked ironing board, i had to request a robe. The outside restaurant claimed to provide lebanese food - but the chef clearly didnt know how to cook such things.
No smog or city traffic. Aside from the lack of hot water in the shower, the bar staff at night was overworked and understaffed, resulting in long waits for booze. All in all a C minus rating even taking into act you are a start up in Cairo. I am not.
The staff were outstanding and facilities were very good, eventhough work was still ongoing during our stay. I have nodoubttha when completed, it ill be excellent! It was just outstanding!!! Just that the location is in new cairo and will have to commute into the city center.
the hotel was not ready to accept guests, construction is still going on, lots of services, facilities were not available.
Proximity to mall Not all the staff are that helpful
Hotel is good and nice and they give you free bottle of water inside the room and as well WiFi internet connection was working without any charge. From the windows, even if at 7th floor, it was really clear the noise of the street, horn and cars. In Cairo everybody is horning. As well the breackfast it was quite expensive (approx €15) but really nice and good quality. Fresh juces from orange, melon and pinepple
Staff were extremely polite and receptive
The rooms are clean and comfortable. The location is great for my business. Gates Trade company in Nasr City, is the one that offers me this Hotel. Every time in the check out the Staff try to take the booking money from me, when I tell them its paid, they then ask me for the breakfast money. I then tell them Its also paid, then they say Ok sorry. The last time I paid the breakfast money, then Gates told me they had already paid it for me. They are either stupid and not proffesional or they are thiefs. Sorry but it only happens in Holiday in City stars, never in Sonesta or Sheraton, why?
Upgrade to suite. Room was clean and well equipped. Staff is friendly. Direct next to the biggest shopping complex in the Middle East. Noise from the traffic. Breakfast is good and big variety, but overpriced.
nothing except the location The staff are poorly trained, don't know anything about their hotel services, treats the guest as a thief until poove otherwise, always in rush react before they understand what you want and take decisions on your behalf as if you are prevert
The food and facilities
The facilities and the accessories inside the room are standard and complete and clean They promise to fix the internet connection quickly but they didn't.
the hotail staff and the location no things
the welcoming by the night staff on duty, very friendly and accomodating. Yes, your office staff that insisted that I had to leave the hotel the 3rd night as they were overbooked and only had me down for 2 nights instead of 3 nights booked. Very inconvenient as I had to interupt my important meeting to contact UK to prove that my booking was actually 3 nights - your staff should have checked and triple checked before they came to interupt me! Of course my booking was correct and your staff incorrect, unacceptable really!
breakfast buffet, comfy room location
Is about 5 km's from the Pyramids. You can see them from the rooftop area, which is spectacular. Facilitiesand staff were good.
The staff and breakfast spread were both impressive...the location was not ideal, but overall its a safe option for a first time in Cairo The photos don't really give the most accurate picture of the hotel...there are views to be had from one side of the building, but the hotel is basically a building, no compound
Noise noise noise!!!
Staff was cordial and room cleanliness good. Location of hotel is not very good.
Near pyramids, near many local resturuant. But far away from the City and Nile river. nobody was serving at the Pool bar. Nothing in the mini-bar
it was a very clean and nice hotel. Just like the pictures, new compared to other ones more expensive... The breakfast buffet was excellent, and the hotel was veeery nice!!! We would stay there again!!! the noise from the road outside that never ends!! We were on the 8th floor and we still could hear it.... But Cairo is a noisy town.
I`d liked the free Internet, and the people where friendly. The cleaning service was a nightmare.
The bathrooms were kept clean.there is no facility in your hotel for handicapped or snior citizens willing to use your hotel.it is only good for young tourists.the room service was lousy.next time we have to be careful in making reservations in your hotel,as my husband who has injured knee suffered a lot at your location.
The facilities of the hotel (i.e swimming pool, restaurant, room service etc) are excellent. The staff was very friendly and polite. However the surrounding area and the level of public transportation lack quality. The hotel should finally redecorate the swimming pool bar "Osiris". Moreover, the overall quality of the hotel could be enhanced by providing transportation service (i.e mini buses free of charge) from and to the Cairo International Airport due to its distance.