Location is perfect The wifi sucks so bad!
Staff spoke English very well, location was safe, internet was ok Towel and toilet paper was not in the room upon check-in. Once I asked it was provided. The window in the bathroom was removed and replaced with a flexible piece of fiberglass wedged into place with strips of rubber molding. For some reason (I think maybe pressure changes in the room and outdoors) the rubber molding came loose and I noticed the fiberglass nearly ready to fall out of the window to the street seven floors below. For safety the staff and I removed the piece (approx 1 meter x 1 meter) to make sure it wouldn't fall to the street below. The room remained this way for the remainder of my stay.
The hotel employs friendly staff who are more than happy to deal with requests. The room, although a little damaged by damp on one wall, was extremely clean, as were all bed sheets. The hotel is very central, ideal for walking to a number of interesting sites. The view from the roof terrace is fantastic. Breakfast is very limited, but Gad and McDonalds are very close by. The breakfast could include milk to go in tea or coffee.
my stay was very short but all of the people working there were extremely helpful and nice. might be important that it is actually the Rotana Palace Hostel
Abdou, Mahmoud, and the rest of the staff are my family. They treat me with great care and concern. The Rotana Hotel is beautiful since the restoration. Anyone going to Cairo and wants to be safe, surrounded by loving people should go to the Rotana Palace Hotel. They will take care of you there always.
helpfull staff,very clean room and amazing location it was my best trip in my life. i will come back as soon as i can. i love egypt
Leaving the place. Considering the state of accommodation in cairo this maybe a good hotel but by european standards is maybe a one star Mosquitoes, Lift is dangerous i.e shoots up if someone calls the lift when your getting out, hotel is on 6th floor and is really a pension not a hotel, ground floor is filthy with cats running in and out and what appear to be a ruin of a building beside it !!!! shower and bathroom is in one room so if you have a shower expect not to be able to use the toilet
It wasn't clean and they didn't allow any one to visit me in my room. Is it a prison!!!
The hostel was perfect for saving money and 2 or 3 nights in cairo.They offer main services we need.Our room was huge and clean.Staff was great and more than friendly,no pushing for tours at all and they gave us all posibilities after we refused tours.
We liked it here very much!
The staff was the best,very friendly and helpful.The hostel itself located in the quite part of downtown,no noisy!bathrooms are average..so many tourists come here,so easier to share some people with tours with cheaper prices.Wifi inside my room was great option. they dont have meals except breakfast,but so many restaurants are nearby.
Hostel was located in the center of Cairo, near to shops, restaurants, metro. Good place to meet spirit of the city. Very small bathroom
The staff is the best in egypt,very honest and informative.Rooms are clean and the hostel in general looks like a home(not place for buisness) and the open buffet in the morning is great.
The staff was very helpfull all time. We can leave our baggage after checking out for free. Next time I will choose this hostel again. There were mosquitos in the room.
Our double room was large and the decor of the hotel was quite fun. Checking in very late at night was not a problem, and they helped with airport runs. The beds were very old and soft
We are satisfied with the hotel. Although the price was very low, the room was large enough for 2 people and we liked the atmosphere of the ancient building. Good location. Breakfast was simple - bread, egg and tea were served. Staff was good at English, very friendly and always helpful. For example, when we were running out of time and really had to hurry to the airport, the guy at the front desk came out, and picked up a taxi for us in front of the hotel. We were very thankful for their hospitality. Shower was not hot...but could be nice for cooling down sun-tanned skin.
We felt realy like home.Location is the best,our room was spacious with homely nice color.Free Wifi was super.Staff so friendly,no pushing for tours.Managers always setting there handle everything with a smile. Taxi driver wanted to take us another place pretending that he didnt hear about the african hostel.Be sure also because you will meet a lot of touts in the street.
Everything was great,we enjoyed our stay there.our room was upperfloor with a nice balcony.People running the place are nice and friendly,we booked with them 1 night luxor tour and was perfect.They have 2 sweety cats and small fish aquarium gave homely feeling for the african hostel. Better to bring your own towel with you,they offer towel but not that big!
The staff is very nice and the rooms, when they are done as they forgot to clean my room once, are very clean. However, at first they gave me a room which was very very small. 3 sides of the bed were actually touching 3 walls of the room! The room definitely had absolutely nothing to see with what was described on booking.com website. It took me a good half an hour of talking with the staff and the manager to get an other room which this time was a decent one! Then, two days in a raw, the hotel experienced electricity break down which lead to water break down since the water was coming up with electricity pomp. The first day I was lucky to have a shower before the electricity breakdown but the second day I could not have a shower which was very very frustrating. I asked the staff if they could check with the neighbours or an other hotel nearby whether I could take a shower, they just laugh at me saying they would be ashamed to ask such a request... I then asked if they could provide me a bottle of water so that I could brush my teeth and wash my face... they wanted me to pay for it! The hotel is clean and the staff is very nice but honestly, I can hardly recommend to stay in this hotel!
Friendly staff, clean rooms, good location.
Fantastic location. Staff are very helpful and friendly. Arranged a 15 day trip for us at a great price (included trips to Luxor, Alexandria, Red Sea, etc). Gave us a room to 'refresh' in after check out times. Staff gave great advice on best places to eat, etc. Hotel Vienna is very well run.
a atenção dos funcionarios foi execente .ajudam demais ., indicam passeios. so pela atenção ja vale. um guia que ele me indicaram no final que me levou pro aeroporto corria feito um loco ., nao respeitou o passageiro que ele estava levando o cafe da manha poderiam melhorar mais . muito fraco.
it was nice weather very noisy
Location of the hotel and excursions proposed by the hotel.
The manager, Mohammed, was a nice guy, who sat down with us on the night we came to plan and arrange our trip through Egypt. He did not push things and I think the price we paid for the trip was reasonable, although several times the itinerary he gave us was not completely accurate. There was a normal Egyptian breakfast with bread, jam, cheese, bananas, eggs and tea or coffee. The toilets were working properly and the showers had warm water. We booked for two nights, at the first sight of the room, we liked to turn around and find another hotel, but in the end we ended up staying 4 nights. The night we arrived we were put in a twin room (instead of a double room), which had childish bedsheets (one sheet per bed to sleep on, so only a blanket to sleep under). The room had been painted recently, but very unprofessionally and the bathroom did not look like it was was created by professionals either, but I guess this is the case in many Egyptian hotels/houses. However, the next day we got a better room, with enough bedsheets and the day after that we finally got a room with a real double bed, which looked a lot better than the first room too. Except from Mohammed himself, the staff was quite uninterested, sometimes a bit lazy.
The cozy feeling of staying at someone's home - few rooms, few guests, personal service and communication. Genuine smiles. Also importantly, the welcoming e-mail after booking.com sent its confirmation, was a nice touch and shed our fears if the hotel would be informed of us. Bathroom spacious and so so sweet. Jacuzzi bathroom also indeed exists! Breakfast regular for that level but always with fresh bread, and they serve local Al-Arosa tea! Could practice cooking American/German type of coffee though, also ;). Though there are delivery services, so you can order a delivery of cappuccino or latte, if want. Location simply heavenly if want to experience Cairo city - everything is somewhere near. Khan el Khalili 2 min and 5LE by taxi. Dust under beds when we moved them - so human, though! :) And mattresses have slippery covers so sheets were continuously "running" under us. Use cover sheets or larger sheets? Water heater was not switched on and we did not realise it was not... until bath time. Staff is obviously untrained but perhaps some daily procedures could be written out for them. These are all small things of course, I only mention them so the hotel can become even better.