Hotéis em Zona hotelera, San José del Cabo

We've stayed in the San Jose / Los Cabos area a few times and we like the Hotels proximity to nearby shopping centers. Most of the staff were very pleasant except for a lady who worked at the front desk as well as a lady who worked the grill at the restaurant by the pool. The two most important things we want when booking an all-inclusive vacation is a room with a wonderful view and good food. We booked an ocean view room. When we entered our room on the second level, all we saw were trees, the pool and if we looked hard enough…. we saw a little bit of the the ocean. Our room was # 2218. We always book ocean view rooms when traveling to a beach resort and we were alway pleased with the view until this trip. To say the least, we were very disappointed. After some hesitation, I called the front desk to voice my concerns with the "Ocean View". The gentleman who answered the phone, after listening to my concerns, said "That's what you paid for." I again told him that all I see is trees, the pool and people in bating suits. I requested a room that doesn't have trees blocking the view. He told me that he didn't have one at the moment and that I can call in the morning to get a better room. The next morning I walked down to the lobby to see about getting a better view. The lady at the front desk had this annoyed look on her face. She told me that I have an ocean view room. I again explained to her that the view is blocked by trees. It was a palm tree and a short fuller tree to be exact. Being on such a low level any obstacle would block your view but come on…. two trees is ridiculous. I told her that on the hotels website, the picture of their "ocean view" was spectacular and that is what I was expecting or at least something close. She stilled had that annoyed look on her face. I told her that I don't mean to be difficult but I want what I paid for. Long story short, I moved to a partial ocean view on the 5th floor. Room 2517. It over looked The Grand Solaris Hotel ( I had a beautiful ocean view there a few years ago) and the ocean. The partial ocean view was way better than the no view "ocean view" room. What a joke. The first day there we went to the restaurant by the pool for lunch. It was small in comparison to other resorts. I assume it's because the Barcelo resort is on the small side. There was a line of 6 people waiting to order their grilled item. The Lady grilling was grilling one or two requests at a time. It took forever to get your grilled Item. The gentleman in front of me asked for three chickens..I'm sure it's because he didn't want to wait in line again and I didn't blame him. The grill lady looked at him and said " Three??" I felt bad for the poor guy. He looked embarrassed. The next day I was in line with 1 lady in front of me. She asked for 2 fish, I asked for 2 and the lady behind me asked for two. The fish is on the small side so asking for two seemed reasonable. She put all 6 fish on the grill, an improvement from the day before. When she plated my fish, she gave me 1. I asked for the other one. She gave me a dirty look and gave a small piece that broke off another fish. This lady should not be dealing with guests. She is very rude. I wish I can write more but I'm out of characters.

The location was fantastic. The resort and grounds were beautiful. The room was very clean with nice amenities. I would stay again but not do the all-inclusive package next time and go off-site for my meals. The food quality for this level of resort was sub-par. Everything was very bland. It also appears they need more wait staff. We stayed for only 1 night but made a reservation at the on-site Mexican restaurant. Our dinner took over 2 hours, each dish was below expectation and the portions were tiny. On a separate occasion, I observed a worker in the buffet take a scoop of guacamole, put his finger in it, taste it, then place the spoon back in the guacamole!

The rooms were clean and the staff were helpful. The grounds seemed to be well kept. The inroom safe, wi-fi and several other amenities were not included in the all inclusive rate. This fact is not metioned in the advertising. The Hotel wants an additional $32.50 per day for these items. The Hotel provides only one selection of white wine and it's Chardonnay. For those who like Chardonnay this is OK. For those who want a different type of white wine you are required to buy it and these choices are verrry expensive. There was absolutely no seafood on the menu other than fish.

Atmosfera de praia Os quartos não eram muito limpos e a piscina e o spa estavam sujos

Grande praia. Tranquila. Boa comida. Não foi para pessoas em cadeira de rodas em tudo como anunciado. Falta de rampas ou demasiado íngremes. A equipe não estava disposto a ajudar.