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Staff was rude and had to pay to park because the lady during check in never offered me a parking pass. Ridiculous .
The location, feel, and decor of the hotel is wonderful, and I love the different options of restaurants. The staff, while friendly, seemed more apt to give excuses rather than solve problems, the hours of operation advertised contradicted the actual hours of each resturant, and although the website claims parking is available, the hotel does not actually have their own parking.
Very clean. The downtown St. Petersburg location. No free parking: From Friday evening to Monday morning you can find free parking spot near parking meters in a few blocks radius around hotel. Hot water is changing temperature from warm to cold.
After reading some reviews i was thinking i may have made a mistake. However when i got there i was very pleased yes its an older building and not your typical hotel. If you haven't been to Europe you may think this is different. However it is a typical European style hotel. The location is perfect walking distance to all the bars restaurants. I think it was great. Its a hotel to sleep not to have a vacation. i'd describe it as a clean place to crash with a great location. The night front desk blond lady and another lady are were not friendly and i'd say rude. Very different than the morning lady i think she is Thai. She was very nice compared to these night ladies. Restaurant was price for the food they served.
Location is great for the downtown area, waterfront, restaurants & Bars Bare bones minimum. Feels like you're staying in a random apartment. Bring plenty of booze to get liquored up before you go to bed. Just weird. Random decor.
Well maintained & tastefully decorated. Staff is personable, helpful & professional. Lovely view of the bay from the 6th floor & great location in general.
This place is a complete joke and a scam. I booked a luxury room with a queen bed and bath. I drove 2 hours from fort Myers and when I arrived there to check in they told me that I was being moved to their "Sister Property" . When we walked up to the "sister property" that was about 5 blocks away it was a house not even a hotel. The room that the lady escorted us to had holes and nails hanging out Where pictures were at some point, the bed was a pull out, A microwave sitting on top of a desk, and she gave me a key to the PUBLIC BATHROOM! And the Ponce De Leon was going to try and charge me the same price that I had originally booked for. I demanded my money back and left instantly.
I loved the location. Walking distance to many shops and restaurants. Rooms weren't ready 5 minutes before check in. Older hotel with rooms to match. Small outdated bathrooms.
Nice size room for a boutique hotel, in a fantastic location on every growing St Pete dt. Farmers market on Saturday is across the street. Outdated bathrooms, and as mentioned the beds were a little uncomfortable. Hallways were a little shabby.
The staff was beyond welcoming and so kind, and the location couldn't be more perfect. The room was small but it was the perfect size for what we needed! Loved it! The bed was a little stiff, but definitely nothing worth complaining about. Nothing but good things to say about the Ponce De Leon!
Location The elevator in the hotel was out of service during my stay, carrying luggage up 4 flights of steep stairs wasn't pleasant. Elevator in the parking garage is also out of service...so again carrying luggage up and down.
Going in with low expectations is the key to a satifying stay at the Ponce de Leon. More unimproved that the term "Botique" would suggest, this is the destination for the seasoned traveller who has endured rough edges and no amenities for a great location. The desk staff was superb but the housekeeping is the worst with no coffee supply or toiletries restock after check-in and no sheet change in four nights. All in all, it's a great way to be in the best part of downtown, save a few bucks and relive old mempries of the seedier side of that trip to China.
The staff was very courteous and friendly, and we enjoyed the daily continental breakfast, which had a wide selection, and included fresh fruits, yogurt and orange juice. The pool is adjacent to the hotel at the front facing the car park, which doesn't give guest much privacy
The lobby. when you first walk it is breathtaking and you feel like yeah I'm fine dining and dropping 140 on a night just to relax ...until you get on the elevator and by that evening the regret sets spending that much money on underwhelming temporary digs 140 bucks I would have expected something a little more upscale. Mold smell, thin walls, Bad lighting . I saw a black fly looking very similar to a full grown bed bug, but I can't confirm. it had the feel of a cheap hotel just with better sheets. I paid 35 more for smoking and when I got there they had no idea of my reservation and I got jolted out of 35 bucks . Thanks Kayak . The front desk was pleasant and professional.
clean, comfortable, good value
The staff was accommodating. Occasional musty smell most likely associated with humid weather.
This was our 2nd stay at this Hampton Inn. Amazing hot breakfast! Clean, comfortable room with plenty of counter space. Friendly staff. The pool and hot tub area has beautiful landscaping. I'd recommend staying at this hotel.
When there was no Sweet N Low in the room for coffee and they ran out downstairs; we let the front desk know and due to housekeeping would have been 20 minutes; the girl from the front desk brought it to our room herself within 5 minutes. Requested pool towel replacement for an evening of swimming and it was fairly busy; housekeeping was out there within 5 minutes stocking up. Really good accommodations. This Hilton goes out of their way to make your stay pleasant! P.S. - Publix and a few restaurants were right in the park, which was an added bonus!
Staff was very welcoming and this had the feeling of a luxury business hotel. We needed a King with a pull out couch, and after a problem with the first room we were upgraded to a Jr. Suite with a separate bedroom. This made the stay very comfortable--I wish we had stayed here more nights. This hotel is tucked in a business park area with not many cars passing by. There isn't much around this hotel, which might be why it felt so quiet.
Clean, good location. Can't have a rollaway bed in a room with two double beds. Have to go to front desk for ice!!!
The staff was great. They even comped our parking because it was my husband's birthday. N/A
Offered shuttle bus to Tropicana Field to attend baseball game. Helpful staff (especially Edith Odonez) Nothing. Great experience
The location When it stormed I had to park in a bank parking lot around the corner which made it for a very undesirable walk. When I pulled into the bank parking lot the attendant refused to let me park stating he had no idea what I was talking about. 2nd issue. The first front desk woman that checked us in was amazing. So helpful and nice! You could tell she really enjoys her job. The front desk girl who checked us out was horrible. She checked us out on Sunday August 31st. I asked the lady a couple questions about the area and she couldn't answer anything and appeared to not wanted to be bothered. I understand you have a concierge but he wasn't available. Please educate your guests a little about the area. Like recommendation on a nice restaurant. 3rd issue. The room was huge but I stepped in something that was very slimy. It appeared to be maple syrup which was all over the floor. I have stayed there before and had a better experience
There was no hot water the evening we checked in Had to wait until morning to shower
Location is good, 8min to Pier. The supermarket and some food store is just besides the hotel,very convenient. The room is old,and the staff sometimes forget to change the towel. The dryer is very very dirty,not like a 5 star hotel.
Shuttle service This was not a great hotel for family visits. Also, we had to pay extra for everything - parking was $16 a night , and for the price of a room it would have been nice to have some form of complimentary breakfast. I guess the more you pay, the more you have to pay. They made a big point of letting us know that the ice was complimentary, which made me laugh because where in this country is it not?
O preço e a localização Não há nada de que eu não tenha gostado. Tudo foi ótimo.
Localização na água e saindo da rodovia. As instalações são um pouco desgastadas.
Para o preço eu fiquei extremamente satisfeito. Eu estive em hotéis melhores, mas eles eram três vezes mais caros... Excelente localização e funcionários. O restaurante é excelente. Peça as costelas! O deli para almoço tem boas carnes. As únicas reclamações, e são mais uma crítica do que uma queixa, é que poderia ser um pouco mais atualizado/limpo. Mas também era aceitável a esse respeito. Definitivamente recomendaria e ficaria aqui novamente. Ver acima
A piscina era agradável. A equipe era amigável em geral. As camas eram full size e tivemos um PÉSSIMO sono! Os travesseiros eram do tipo com pedaços de espuma e eram horríveis! Quando pedimos para fazer um upgrade para um quarto com camas king size, nos disseram que havíamos reservado através de terceiros e fomos tratados como tal.
Idade de instalação, limpeza
As camas e travesseiros eram excelentes. A energia acabou!
O piso no meu quarto estava imundo. Eu estava fazendo uma viagem econômica e eles bloquearam 150.00 do meu dinheiro que eu precisava usar em outro lugar.
Nós amamos o taco bar gratuito.
Este é de longe a melhor hotel, para o dinheiro. É absolutamente incrível para qualquer coisa perto esse preço. Tentando pensar em nada de negativo e não há qualquer. Basta ir em frente e reservar. Este é o lugar certo.
nothing very small room -crap breakfast-total ripoff.
Everything was great. From easy check-in, to the breakfast, to helping us figure out the easiest ways to get where we wanted to go the staff went above and beyond in every respect. Also, the property was absolutely beautiful inside and out and was in a great location.
Very nice location, kindness of the staff
Helpful staff, good menu at restaurant Very noisy from the road, the elevator and the AC in room. not a restful night. Pool also small with little seating and windows from the restaurant - no privacy.
While our stay was great, they didn't know who I was or see my reservation. They saw my email reservation confirmation, but did not see me in their computers at all. They had one last room for us in that specific type of room. We were lucky to get our room. Chris Pearl
Very helpful and friendly staff. Excellent service. Hotel is far from beaches and downtown St. Peter but accessible by car/uber
Close to the airport. They were quite full when we checked in- so we were told there were only rooms with king beds left- also there were no roll aways. We wee traveling with our children ages 6,5, and 18 months. They brought us extra sheets and pillows to make a bed on the small love seat (not a pull out) but there were no extra blankets. My kids had no where to sleep. Breakfast was mediocre and staff seemed frazzled and confused.
Location was clean and had plenty of amenities including a gym, pool and restaurant. Also we're very quick to bring extra toiletries. My deluxe room was changed for a regular room with no explanation and I was charged the same price. I didn't care to make a fuzz but extremely unprofessional from the location. Staff was pushy with the wifi and even though advertised as part of the package they tried to charge 12$ a night for wifi. There was also some sort of issue with the police on the night of one of my stays.
Preço foi ótimo... Os quartos antigos e área barulhento.
Atendente da recepção foi amigável. Antigo e sombrio. Lençóis e cama cheirava de suor e sujeira. Banheiro com bolor. Localização era horrível com pessoas desabrigadas tentando obter quartos. A TV não funcionou. Nós não poderíamos ficar um minuto no quarto. Corremos de volta para casa (3 hrs distância) Metade dormindo. Este foi apenas um perigo para a saúde em todo o redor.
Location Breakfast had flys and was almost gone. Room was so hot. It was 32 degrees out and I was sweating. Turned the ac on and it kept turning off. Horrible night sleep. Better than it being to cold I suppose because they don't give you a blanket. Just a sheet. Wtf lol
Nothing The staff, it being non smoking no exception
Clean and comfortable. Staff is nice. Good place for the price.
We are a simple couple. It was fine
There is not a single thought that I could convey into anything resembling something I liked about this terrible hotel. The punk at the front desk thinks he's Ricky Martin. Hotel is under major construction and I wasn't made aware. The rooms are gross with mismatched equipment. Tv is garbage. Ac just blows stale air. The idiot at the desk made me feel guilty for CHECKING IN because his shift Ernst ends at 3, which is check in time !! I also felt very unsafe as I was stuck in the corner near many vacant rooms. Also their was no WiFi unless I was in lobby. Why Is this hotel on kayak?
The location was perfect. The overall cleanliness was completely below standards. I travel 80% of my time. I have NEVER felt so dirty. Theres was stains on the bedding. The shower, was Visibly dirty!! Informed management & the only thing she could say was sorry.
Hotel employee was quite wonderful. She constantly made sure my needs were taken care of. Outstanding customer service. The bathroom was quite small. Very hard to use the toilet when it's pressed up against the shower. We ended up using the bathrooms in the main lobby.
Hotel staff was truly amazing. Friendly, accommodating and professional. After having the valet park my car I went on a walk about 1.5hrs later, only to find the valet joy riding in my truck. This was a third party company, from what I was told. However,the hotel staff was swift about handling the situation.
location; Near everything, but just far away enough from the street noise from beach street restaurants and bars. Staff: Friendly, knowledgeable and efficient. Is an old building turned into a hotel: rooms are small (uncomfortable for a party of 4). Bathroom is TINY. Beds are okay. BREAKFAST You are better off walking down to Beach street and enjoying a great breakfast outdoors for the same price.
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Great aesthetics and friendly staff The bed wasn't all that comfy and light shined in all around the door. Pillows should be full sized instead of those little ones. We used the pillow shams.
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Cleanliness Double charged for the room, greeting and acknowledgement from staff was void and rare, after waiting approximately 20 minutes on 2 croissants we walked out due to timeliness, to enter vehicle we had to obtain keys from valet because vehicles are gated.
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Hotel was well maintained. Room was a good size and the location was great. The pool area needs work. For being in Florida I feel if you are going to have a pool area it should be inviting but it looked like no one ever used it. Disappointed.
Free bike rentals No free parking
Beautiful, spacious, and clean Not new & fancy outside.
Easy to find-Close to downtown and interstate. Good bed. Tattered furniture, failure to clean room and did not make requested wake up call.
The rooms had tall ceilings, comfy beds, and the AC was cold. All good things I usually don't get at hotels. The location was convenient to what I needed. The staff was pleasant. The interior of the rooms were clean and well maintained. The place is being updated. The stairways and walk ways were sticky dirty and the walls are exceptionally thin. The whole first night we heard our neighbors partying and screaming.
Pool area was nice and well kept Rooms/sheets were dirty. Water damage/mold in ceiling tile. Shady area of town
I booked a non-smoking room from you, the rooms are smell so bad, you can test the tobacco inside the room.
I stayed on the second floor right in front of the pool. Everything looked amazing. The water was clear, garden kept neat and trimmed, friendly staff.
I liked all of my experience including, but not limited to; housekeeping performance and professionalism, garden and landscaping, pool access, and check in/out process. The only thing I didn't like was how small the fitness center was. It only had 3 machines and for being a newly built hotel, I would have expected more, but maybe it is in the works and I just visited earlier than their construction plans are being finalized.
Nothing! As soon as I entered the door and went over to the nightstand between the two beds there were about six or seven baby roaches crawling all over the stand. Also, had noisy neighbors who like to hang outside their door with her door open. They were constantly blocking the stairwell and also stayed up all hours of the night with their kids making tons of noise. The hotel overall cleanliness is very poor. I dared not walk on the carpet in my bare feet. Beds were extremely uncomfortable. I would absolutely not recommend this to my worst enemy.
friendly staff, decent breakfast (though the coffee/hot water machine broke the second day I was there), room was reasonably clean, pool in courtyard neighborhood is not the best; while I felt safe at the hotel I would not have felt safe walking around this area
The employee was nice... Didn't stay here though reservation was for a NON smoking room.... When I arrive I was booked for a smoking room and that's all they had available. I am mad at kayak not the hotel because the employee was very nice and canceled my reservation so I could go elsewhere. I tried to call kayak but Noone answered. I won't be using this service again.
I liked the mini fridge and microwave. On my last, no one came to clean the room.
The facility in need of update but worth updating. We felt safe and since my sister and I are in our 70's that was very important. The staff were all exceptional, desk, housekeeping and maintenance. Very clean and comfortable. A breakfast bar would be great . This facility needs new plumbing and more electrical outlets. I would stay again.
Price was ok for the short stay It needed some repair work and had tiny ant like bugs on the counters.
Clean, good location, pleasant staff Loud drunken man shouting obscenities in hallway one night of our stay. Staff member did speak to him and told him to behave or he would have to leave.
Very clean hotel and you can smell it even at the hallway. The bed linens and bath towels are also new. The breakfast is very good and you can tell they serve fresh food. Staff are very friendly even the housekeepers tries to greet us even they're busy. Amenities are complete including a very nice pool. The location is not too far away from downtown St Pete but still has to be driven. A very comfortable stay for sure!