Avaliações de viajantes
Avaliação geral
8,0
Excelente
Baseado em 283 avaliações
Embarque
8,1
Comfort
8,3
Tripulação
8,6
Entretenimento
7,0
Comida
7,8
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Encontra voos baratos na RwandAir
Ida e volta
Económica
Informações sobre RwandAir
| Código IATA | WB |
|---|---|
| Rotas | 78 |
| Rota principal | Kigali Intl to Kigali Intl |
| Aeroportos em que opera | 26 |
| Aeroporto principal | Kigali Intl |
Avaliações recentes
Classificação
43
39
23
6
1
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6,3
Prós: Seat reclining was good. Fleece blankets were warm
Contras: Blankets had a really bad smell Food options were very limited - even bread was eggless
avaliação de
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7,6
Prós: Friendly crew, comfortable plane
Contras: Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful
avaliação de
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8,8
Prós: Helpful friendly crew, reasonable ticket prices.
Contras: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.
avaliação de
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8,3
Prós: The two check in bags rule.
Contras: Not applicable
avaliação de
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10,0
Prós: Yes
Contras: Customer services
avaliação de
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10,0
not on time
Contras: Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi
avaliação de
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6,0
Prós: I was happy to avail of Wifi in the sky.
Contras: No entertainment! For an major international flight, one expects some seatback entertainment
avaliação de
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8,5
Prós: Well organized on check in. Attentive
avaliação de
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8,0
Contras: It was ok
avaliação de
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6,0
Prós: New plane, fresh feel. Food is ok.
Contras: Airline feels basic and no frills.
avaliação de
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8,6
Prós: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.
Contras: Entertainment was limited.
avaliação de
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7,3
Making travelling within Africa easier (and quicker!)
Prós: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.
Contras: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.
avaliação de
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10,0
Prós: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.
avaliação de
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4,4
Efficency not a priority
Contras: No vegetarian option Bad boarding procedures, no one gets direction and it was very slow
avaliação de
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3,6
Contras: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!
avaliação de
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10,0
Prós: Rwanda Air is the best
Contras: Landing at Kigali was bit rough
avaliação de
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10,0
Prós: Food and in-flight services
Contras: Entertainment package
avaliação de
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4,6
Needs room for improvement
Prós: The crew members are very polite and professional
Contras: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small
avaliação de
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10,0
Prós: Friendly service
avaliação de
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10,0
Prós: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone
Contras: As I said, I liked everything. From the departure to the landing
avaliação de
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3,3
Contras: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.
avaliação de
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10,0
So wonderful!
Prós: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.
avaliação de
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6,6
Comfortable flight despite rerouting
Prós: Food and free WiFi. Ample seating space.
Contras: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled
avaliação de
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6,6
Prós: They respect the timing
Contras: The luggage escalator is not working and you have to carry it from one point to another...
avaliação de
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10,0
Great service
Prós: Fligh was on time, front desk staff were very helpfful, flight staff were friendly
avaliação de
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4,3
Disappointing first experience
Prós: That there were not many people on the second leg and that the plane was clean
Contras: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed
avaliação de
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10,0
One of Africa's Best
Prós: Timeliness, Service, Cleanliness Comfort
avaliação de
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10,0
Prós: Everything was perfect. On time arrival.
Contras: Loud Nigerian co-passengers
avaliação de
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10,0
Prós: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.
Contras: The breakfast was not as appetizing.
avaliação de
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8,4
Very Professional
Prós: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.
Contras: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.
avaliação de
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8,0
Prós: The Airbus. The crew's simple commitment to excellent service
Contras: The unconventional check in closure 90mins to departure even when the plan arrived late
avaliação de
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9,0
Solid airline experience
Prós: Nice blankets. Good service.
Contras: Food wasn't that great and juices were very sweet (tasted like sugar water)
avaliação de
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6,6
Service good but was delay
Prós: Good and clean planes, good service
Contras: We had couple of ours delay and not well communicated
avaliação de
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8,0
Surprise
Prós: Nice comfortable new planes.
Contras: There wasn't much not to like.
avaliação de
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5,0
Prós: Friendly staff, decent snacks and entertainment options
avaliação de
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5,3
Contras: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.
avaliação de
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10,0
Prós: New airline. Left 20 mins early.
Contras: Nothing.
avaliação de
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7,3
Everything was fine
Prós: the snack was terrific!
avaliação de
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4,6
Fine
Contras: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.
avaliação de
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4,6
Not relaxing at all
Prós: The plane was nice and the captain gave good info.
Contras: Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded.
avaliação de
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7,6
good landing
Prós: Landing was very smooth. I got window seat as requested.
Contras: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.
avaliação de
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9,0
Way better than you would expect!
Prós: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.
avaliação de
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10,0
very good
Prós: What did you like? the attendants were very kind
avaliação de
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8,3
Is fun
Prós: Information during flight
Contras: No TV or programmes to entertain slong
avaliação de
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8,0
Prós: Good
avaliação de
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8,0
Prós: Was good on time
avaliação de
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10,0
Prós: on schedule. staff at counters and flight crew were courteous and professional.
avaliação de
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10,0
Excellent
Prós: The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination.
avaliação de
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7,0
Contras: The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived.
avaliação de
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10,0
Smooth
Prós: Everything was on time and comfortable. Will take the same flight again in the future.
avaliação de
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2,0
Flight was overbooked! Part of group did nog get t
Contras: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!
avaliação de
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5,6
Slow and easy but good
Prós: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.
avaliação de
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10,0
Prós: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!
avaliação de
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8,0
Prós: The crew was very welcoming
Contras: We had a delay of 40 minutes at Kigali airport without prior announcement
avaliação de
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8,0
I would fly it again
Prós: Overall comfort and staff friendliness
Contras: Landing was a bit turbulent
avaliação de
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8,0
NBO FLIGHT
Prós: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!
avaliação de
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7,6
Prós: Rwanda air crew
Contras: Lagos international airport
avaliação de
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6,3
No belongings for the holidays
Prós: The staff at the airports were friendly.
Contras: After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.
avaliação de
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6,6
Prós: New plane, friendly crew
Contras: Cramped seating, poor signage & boarding announcements
avaliação de
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6,6
Prós: Staff courteous and friendly
Contras: Some choices on menu do not do well by time of serving ie fish
avaliação de
Estado do voo
Mapa de rotas da RwandAir
Principais aeroportos em que a RwandAir opera
- Aeroporto de Kigali Intl (KGL)
- Aeroporto de Entebbe (EBB)
- Aeroporto de Bruxelas Bruxelles-National (BRU)
- Aeroporto de Nairobi Jomo Kenyatta (NBO)
- Aeroporto de Harare (HRE)
- Aeroporto de Lusaka (LUN)
- Aeroporto de Joanesburgo Aeroporto Internacional Oliver Tambo (JNB)
- Aeroporto de Libreville (LBV)
- Aeroporto de Duala (DLA)
- Aeroporto de Kinshasa N'Djili (FIH)
- Aeroporto de Brazavile Maya Maya (BZV)
- Aeroporto de Londres Gatwick (LGW)
- Aeroporto de Bangui (BGF)
- Aeroporto de Cotonou (COO)
- Aeroporto de Bujumbura (BJM)
Informações de contacto da RwandAir
- WB Código IATA
- +250 788 177 000 Liga
- rwandair.com Visita
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.