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Enjoyed it very much, only stayed one night and no complaints.
Very peaceful surroundings. The room service wasn't good in the fact we had to check back after 2 hours. We were told they had missed the order. It was then delivered some 20 mins later. We were advised the Hotel was busy - maybe more staff were needed.
Friendly and professional staff, check in and out procedures were very efficient. Staff willing to meet our needs, room was very comfortable. We did find it a little noisy both late at night and again early in the morning. Our room was in the older wing of the hotel - over the function centre. We have stayed in the newer wing on a previous occassion and it was a lot quieter.
The room was nice, clean, very nice facilities, just next to Te Puia and the Maori village - great location. The location was however also a disadvantage of the hotel. As the Te Puia sulfur mud pools were very close the air was very smelly and sometimes even very hard to breath.
The entertainment for the family. lack of tea/coffee/hot chocolate in room
Clean and Quiet and relaxing spa and pools, helpful happy staff, good service and good food .Location great for our family Reunion and local sites.Easy to find very handy, Go to the clouds of steam against the hills!
We stayed with our two small children and our room was extremely well set-up for us when we arrived with a cot and a single bed. Our two year old boy was unfortunately sick the night that we stayed and all his bedding needed to be changed and was in a bit of a state. The staff dealt with it professionally and calmly and made us feel at ease, it was a real treat to be looked after in this way. No, all good
The room was comfortable and had all facilities expected. Liked everything except the lack of regular black tea (eg. Dilmah) - too many flavoured teas were available. Also, the prices of room service Breakfasts were astronomical.
This clean, bright, new, comfortable hotel was very conveniently located for Te Puia and Waiotapu, which were my activities of choice. I'd recommend to anyone going to Rotorua for the Maori cultural experience and geothermal points of interest. Like most NZ hotels, the Heritage Rotorua charged for wireless Internet in the rooms. The international hospitality industry needs to understand that this is a service most travellers now expect nice hotels to include at no additional cost, just like a hairdryer or bathrobe.
Great facilities. Lovely large room overlooking the lack and spa complex. Paying the extra to get this view was so worth it. Looking forward to staying again.
Good, friendly service. Very comfortable room. Had dinner in the restaurant - excellent. Lovely location.
I very much enjoyed the spa where I had two treatments. The staff were very helpful and friendly. The bathroom badly needs updating, and some more towel rails! I found it difficult having a shower in a narrow bath with a rounded bottom. I kept hitting my head on the shower head! Good pressure though.
Comfotable rooms - excellent restuarant, rooms abit too warm one of our party did not have her details and room added prior arrival
Good location downtown, close to waterfront. My "lake view" room was dated, with some cracks in the doorframe and aging furniture. However, was clean and overall adequately comfortable. "Lake view" from 2nd floor simply means a view of the spa across the street, which is actually on the lake - we had no real lake view and actually paid extra for the "view". Would need a higher floor for the view. Room was not worth the price. I would recommend staying away from this hotel. 3 stars at best. See above.
Convenience for local amenities and value for money
relaxing with family and frirends spa room had lecking roof but it it was under repair so no problem
The hotel was in a central location within easy walking distance to the city centre. The facilities were very good as was the service.
we have stayed there a number of times and like the general atmosphere, appearance and services and proximity to city centre
We had a Club Room which has an excellent view of the lake, continental breakfast, and happy hour. It is also across the street from Polynesian Spa which is the main reaon we stayed there. It is a very large complex with lots of tourist groups. So the hotel is very busy. But a Club Room avoids the congestion.
Welcome and Farewell gestures by management Quality of diner: a little pretentious
Do servico de spa Melhorar o sinal do wireless, estava horrivel e o preco alto, poderia ser oferecido cartao por minutos
Boa localização; quarto espaçoso Melhorar a ventilação do quarto; opção para incluir o café continental na diária;
Good value for money The room was too hot, the wall mounted heater was not adjustable
i wasnt too impressed with this facility. it was very tired looking and i didnt find the staff too friendly..although i didnt find people in rotorua too friendly either considering its a tourist town...room wasnt ready at 2.. we got sent up to a room that wasnt serviced and had to be relocated to another... please read the above.
Nice and spacious....
only stayed 1 night but liked the security camera in the car park and the spa available in the room and the recliner chair i was not greeted on arrival when i spoke to reception and made arrangements and found this rather poor as a greeting would have been polite and given a friendly atmosphere to our holiday .how ever on paying the bill i was given good customer service.
terrible room service – it wasn't serviced by 3.00pm and they took away our towels without replacing them.
The rooms are very large in size and very comfortable and the hotel is in a good central location. the gym and pool are a great bonus. Nothing
Large room, small private balcony. Staff was welcoming. Very outdated hotel room that has needed a renovation for a couple of decades. The elevator had a funky smell to it and the room had no air conditioning, just a ceiling fan, opening the window doesn't help much especially with the Rotorua aroma outside. The bathroom door showed signs of flooding damage. The pool was out of service during our visit and the breakfast was medicore at best.
Good location, large spa bath in this room type, breakfast fresh and varied, spacious room air conditioning difficult to use, room was very hot, no wine glasses despite mini bar, internet prices exorbitant
Liked the dedicated rooms with smoking balconies. Friendly staff. The hotel is a bit "tired". Some carpet in the lobby has stretched.
Loved the gym and the pool had to ring and ask for toilet paper. The bathroom / toilets felt dirty
No appropriate table for use of computer. No good lighting to work in the room. Poor access to television options. No kitchen knifes or forks.
We had asked for a two-bedroom unit but got a large three bedroom apartment with a private hot tub and well equipped kitchen. The staff checked on us to see if we needed anything. Unlimited free wifi, which is not always the case in NZ. Check-in closes at nine, eight on weekends. They had mentioned this in their reservation, but we did not notice as it was part of a lot of standard text that we didn't really read. Fortunately, we got there just as the manager was leaving. Also, the windows didn't have insect screens. If we kept them shut, the room was a bit hot and stuffy despite the fans (no AC), and if we kept them open, we got bit by some sand flies. The internet was weak and kept dropping.
The rooms were clean and spacious. Very well located for Rotorua adventures. Ian and Jyl were friendly, welcoming and helpful!
Would like to say a special thanks! My stay was great and the staff were wonderful... I will be returning on my next trip over... and stay a little longer!!.. Thanks again ! :)
Comfortable bed, good kitchen facilities Thought it was a spa suite but no spa in the room
A bit old fashioned but very clean. Quite a few activities available (hot tub, pool, mini golf) but didn't have time to use due to Rotorua options. Kitchen had more than we needed but was handy. Didn't have air conditioning and no screens on window. Very small narrow bathroom.
Friendly hotel, excellent spa bath. Big comfortable bed. Nice weekend away.
It was a cold night but the strong heater made us warm.
The staff was incredibly helpful and was very friendly.
The size of the room catered for the family very well and a fantastic spa bath. No
Staff very friendly!!! Room was big and the jet tube was great and made the whole family happy. Interior could use an update but nothing major.
Our stay was exactly what we had planned, we were able to relax in comfort and peace and quiet the room was ample big enough when our 2 mokopuna came to visit. The front office were more than helpful and accommodating. No complaints.
Room was incredibly tidy, beautiful big spa bath! Lovely staff, will definately stay there again.
We liked the place very nice staff and very close to town we would stay there agen and going to tell frends about it
We spent one night in Rotorua on our road trip from Auckland to Wellington, mostly to take in the thermal pools and a night of somewhat authentic Maori culture, there’s a reason the locals nickname it RotoVegas. The Emerald was clean, roomy with a wonderful woman at reception who made check in very smooth. Our room had a Jacuzzi hot tub which I wish we had more time to take advantage of but next time. There is swimming pool on the premises where folks with kids were playing with their kids, looked very well kept. Also, the beds were very comfortable and the complex quiet at night so we had a great nights sleep. I can’t over state how clean the place is though. We also booked a massage with the Siobhan the resident masseuse, which after a long ride from Auckland was very good. Not a traditional massage, more of a rub down.
The whole experience was excellent and would definitely recomend this accomadation
Very quiet with the double glazing and amenites were very well appointed. Would be better to have allocated car parks, so you do not disturb the tennets in the room in front of where you park.
Bed was very soft and sank in the middle.
Peace and Quiet No lunch or evening meal options - have to go out to eat.
very homely and decent, good value for money spent
Washer in laundry not working properly.
Good clean rooms and heated pool I am Gluten Free or low Gluten and there was nothing on the breakfast menu I could eat. Boiled eggs or something similar would have been nice.
The location within Rotorua The hotel room furnishings were old, needed replacing and didnt feel clean. TV was old and needs replacing as did the bedding.
Handy for shopping and visiting local attractions. easy walk to restaurants in the evening. No
It was clean and the continental breakfast was layed out nicely. It was also central to the city centre and restaurants
The spa bath
The hotel was very central (main reason why it was chosen) also it ended up being very close to supermarket, reastaurants and shops. Position very good. Price was good and free breakfast sold it. Room was smaller than others we encountered on our NZ holiday. Still the price was good and room adequate. Not complaining just noting.