Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Gostámos da qualidade do hotel que tinha instalações adequadas para a finalidade da nossa visita (feiras, congressos). A reserva de quarto que tinhamos feito estava anulada, tendo nós sido obrigados a ficar a primeira noite em quartos não adequados.Não houve respeito pela nossa reserva, para vender o quarto mais caro, numa noite de muita procura.
Tudo O spa estava fora deste mundo Cada um dos seus funcionários realmente se importa Muito agradável Excelente
São muito ageis no atendimento O hotel não esta listado nas paginas amarelas e no site não tem o endereço
We are travelers from Hawaii arriving very late in the middle of the night. What a pleasure it was to find such a welcoming staff to receive us. Every interaction that we had was a joy. Management is doing a terrific job of hiring the best staff. We will most definitely think of Atlantis whenever we are in Reno. Everything was wonderful – the room and cleanliness was top notch.
This was our third stay at the Atlantis, using only the hotel, no gambling. We have found the hotel to be consistently clean, comfortable, well equipped and easy to check in and out. The beds are especially comfortable, and the room blacks out nicely for a later sleep. We found that the three times we had breakfast in the Purple Parrot, that the food was consistently well prepared and well served. We love the place. The only criticism is the ever present cigarette smoke. Though not very apparent in the hotel room, it is strong in the lobby due to the proximity with the gambling facilities. In the Purple Parrot, where we ate breakfast, it was noticeable, but not enough to spoil the enjoyment of the wholesome food served. We would stay there again if passing through Reno. Cigarette smoke, but we understand the nature of a Casino business. Thank goodness the hotel room and breakfast restaurant were substancially smoke free.
The spa is always my favorite thing to do at the Atlantis. The smoke that just sits in the casino. I am not a smoker but even when you get back to your non- smoking room you have to shower or the room smells like a smokers room.
Facilities is very good, and front desk service is friendly.
It was at a quiet location even tho the freeway was near by we couldn't hear the cars on it at night. The hotel smelled good the minute we walked in. We enjoyed the breakfast. We liked the fact that to get in from the outside you had to use your key, not just anyone could walk in. Thank you.
Quiet, safe, CLEAN, Excellent value!!!
Hotel is always very clean and well maintained. Staff is always very friendly and helpful. I would stay here again in a heartbeat.
Price since we were here on business and had no desire to stay at one of the casinos. Friendly helpful staff. Air conditioner didn't get quite cold enough. One very stained chair next to the desk sort of ruined the overall feeling of the otherwise nice and comfortable room for the price.
The beds were clean and comfortable. The shower and bath area had mildew and the tub was so worn I couldn't tell if it was dirty or just old. The courtyard green space area has been filled in with cement, which is now disintegrating. It wasn't horrible for one night, but I was happy it was just one night.
Staff was friendly and helpful. Manager Kim was prompt and thorough in addressing each issue/problem. Non-smoking room was permiated with stiff, stale smoke. Both double beds had large rips/holes in sheets. Bathroom floor behind door clearly never cleaned. Toilet backed up for no apparent reason.
Location and staff Room had an odd odor, no natural light, lobby coffee was beyond bad, pizza box with pizza in it left in my "cleaned" room, pants left in closet. Not the good stay I've had at other LA Quinta inns.
Not a thing No shuttle in the early am. Front desk staff was beyond bad. I asked for a cab at 0430AM and she gave me a wake up cal instead. Horrible experience.
First they give us a smoking room... Seriously?! and you know why... we booked thru kayak and they dont have any control over bookings made thru other websites... Anyways, they moved use to a non-smoking room, which was smelling (from cigarette smoke)... When we reached out the front desk lady said, they have no control if someone smoked in those rooms, although they are supposed to be non-smoking...
breakfast the room smell smoke need to spray
Cheap Room smelled overpoweringly of cigarette smoke. Room was ice cold and the heater only had one setting (really high). There was loud noise all night. Didn't feel like the safest area.
The pool was clean-ish Trash in the room. Dirty carpets. Rude employees. Will not stay there again
Pool, Location, Parking A.C was awful, so noisy like olden days motor engine. Bathroom was very congested. TV picture quality was very poor.
booked room for hot aug nites..specifically wanted a room w microwave/fridge...NO MICROWAVE, was told that vagabond was under new mgmnt,and microwaves rooms NOT AVAILABLE per RICHARD, the night time clerk..the new owner spoke w me during checkout on sunday A.M., a pleasant gentleman. I explained to him the situation about the oven, he was suprised, then escorted me to a back room in the lobby were he had at LEAST 15 brand new microwaves still in the boxes, along w/ new refrigerators
The toilet seat was only held on by one bolt, even after I mentioned it to the hotel...did not get fixed. There were M&Ms on the floor. A Kool aid stain on the bed. Someone's dirty sock next to bed. A child's play purse under the bed.