Toda a equipe foi amigável e realmente interessados em ajudar. Sobre restaurantes premissa parecia bastante caro.
Era um quarto para passar a noite. A equipe da recepção foi rude, cheiro de fumaça, decoração ultrapassada, nada legal. Não vou ficar aqui de novo.
São muito ageis no atendimento O hotel não esta listado nas paginas amarelas e no site não tem o endereço
Gostámos da qualidade do hotel que tinha instalações adequadas para a finalidade da nossa visita (feiras, congressos). A reserva de quarto que tinhamos feito estava anulada, tendo nós sido obrigados a ficar a primeira noite em quartos não adequados.Não houve respeito pela nossa reserva, para vender o quarto mais caro, numa noite de muita procura.
Tudo O spa estava fora deste mundo Cada um dos seus funcionários realmente se importa Muito agradável Excelente
Tinha tudo que eu poderia ter pedido. A equipe do hotel foi extremamente simpática e prestativa. O quarto era limpo e de um grande valor.
Eu gostava de tamanho, restaurantes, pessoal, jogos. Amei o conforto. In
We enjoyed Atlantis for the first time during our 4 year anniversary. We went for the in room spa, free use of the gym and pools. But the good food was a plus. We typically don't gamble much, but we won enough on the slots to pay for dinner. That's plenty of excitement for us! Too many smoking areas
The spa is always my favorite thing to do at the Atlantis. The smoke that just sits in the casino. I am not a smoker but even when you get back to your non- smoking room you have to shower or the room smells like a smokers room.
We are travelers from Hawaii arriving very late in the middle of the night. What a pleasure it was to find such a welcoming staff to receive us. Every interaction that we had was a joy. Management is doing a terrific job of hiring the best staff. We will most definitely think of Atlantis whenever we are in Reno. Everything was wonderful – the room and cleanliness was top notch.
This was our third stay at the Atlantis, using only the hotel, no gambling. We have found the hotel to be consistently clean, comfortable, well equipped and easy to check in and out. The beds are especially comfortable, and the room blacks out nicely for a later sleep. We found that the three times we had breakfast in the Purple Parrot, that the food was consistently well prepared and well served. We love the place. The only criticism is the ever present cigarette smoke. Though not very apparent in the hotel room, it is strong in the lobby due to the proximity with the gambling facilities. In the Purple Parrot, where we ate breakfast, it was noticeable, but not enough to spoil the enjoyment of the wholesome food served. We would stay there again if passing through Reno. Cigarette smoke, but we understand the nature of a Casino business. Thank goodness the hotel room and breakfast restaurant were substancially smoke free.
Quiet, safe, CLEAN, Excellent value!!!
Nothing My flight was canceled out of NYC so I never made it to Reno. The hotel refused to refund me the room or even hear about the circumstances. Pretty god awful customer service.
convenient to airport Air conditioner was very noisy and turned on and off all night making it impossible to stay asleep.
Hotel is always very clean and well maintained. Staff is always very friendly and helpful. I would stay here again in a heartbeat.
Price since we were here on business and had no desire to stay at one of the casinos. Friendly helpful staff. Air conditioner didn't get quite cold enough. One very stained chair next to the desk sort of ruined the overall feeling of the otherwise nice and comfortable room for the price.
Facilities is very good, and front desk service is friendly.
It was at a quiet location even tho the freeway was near by we couldn't hear the cars on it at night. The hotel smelled good the minute we walked in. We enjoyed the breakfast. We liked the fact that to get in from the outside you had to use your key, not just anyone could walk in. Thank you.
Not a thing No shuttle in the early am. Front desk staff was beyond bad. I asked for a cab at 0430AM and she gave me a wake up cal instead. Horrible experience.
Staff was friendly and helpful. Manager Kim was prompt and thorough in addressing each issue/problem. Non-smoking room was permiated with stiff, stale smoke. Both double beds had large rips/holes in sheets. Bathroom floor behind door clearly never cleaned. Toilet backed up for no apparent reason.
First they give us a smoking room... Seriously?! and you know why... we booked thru kayak and they dont have any control over bookings made thru other websites... Anyways, they moved use to a non-smoking room, which was smelling (from cigarette smoke)... When we reached out the front desk lady said, they have no control if someone smoked in those rooms, although they are supposed to be non-smoking...
Location and staff Room had an odd odor, no natural light, lobby coffee was beyond bad, pizza box with pizza in it left in my "cleaned" room, pants left in closet. Not the good stay I've had at other LA Quinta inns.
breakfast the room smell smoke need to spray
Free breakfast, beds are comfortable. Dirty, air conditioner didn't work, bath tub was soft and slippery, just gross. The Worst la Quinta I have stayed at! I will never stay here again unless they do a complete renovation. Sad
The beds were clean and comfortable. The shower and bath area had mildew and the tub was so worn I couldn't tell if it was dirty or just old. The courtyard green space area has been filled in with cement, which is now disintegrating. It wasn't horrible for one night, but I was happy it was just one night.
booked room for hot aug nites..specifically wanted a room w microwave/fridge...NO MICROWAVE, was told that vagabond was under new mgmnt,and microwaves rooms NOT AVAILABLE per RICHARD, the night time clerk..the new owner spoke w me during checkout on sunday A.M., a pleasant gentleman. I explained to him the situation about the oven, he was suprised, then escorted me to a back room in the lobby were he had at LEAST 15 brand new microwaves still in the boxes, along w/ new refrigerators
Pool, Location, Parking A.C was awful, so noisy like olden days motor engine. Bathroom was very congested. TV picture quality was very poor.
The toilet seat was only held on by one bolt, even after I mentioned it to the hotel...did not get fixed. There were M&Ms on the floor. A Kool aid stain on the bed. Someone's dirty sock next to bed. A child's play purse under the bed.