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Customer service, dirty rooms, smoke filled lobby,
The concierge was very friendly and helpful, she put us in a lower floor at my request, and she called the room after we got our stuff in to make sure it was ok. There were a lot of shady looking people hanging around the entrance and parking lot. The room was VERY outdated.
The front desk person gave me a room on an upper level floor when I requested it due to a late check in and even though place was sold out. The room was fine. Basic two bedroom. Wireless worked. This was a multi-unit hotel with cheap rates - it worked for me when in town to go door to door during election season Lobby and rest of hotel smells of cigarette smoke bc smoking allowed in the casino. Casino diner food pretty basic. Great for feeling like you get to see some local action.
Nice view of the city lights at night. Easy access to parking. Quick hot water. The room was relatively large and had a comfortable couch and coffee table. Smoky smell in lobby made my eyes water. The floor we were on was non-smoking but smelled of smoke just the same. The TV was an old CRT type and the remote for it didn't work. The room was difficult to cool down to a nice sleeping temperature even though it was very cold outside. The pillows were small too soft to give any support.
Tv's are way outdated. Time for a change.
Toilet not flushing properly, bed broken on one side.
The rooms were clean and very comfortable housekeeping was friendly and nice I did not like the casino to much cigarette smoke and the people that go there are not people I would invite home for dinner
Nothing The carpets, the air quality in the room, stuffy corridors.
I'm still alive, my car was not stolen. I had an expensive car and felt it's not a safe place to park my car for the night, nor it was clean enough inside. Best Western (just 20 bucks more expensive) in the same area is much better. La Quinta (same price) also felt better, although not as good as Best Western.
1. Ease of access 2. Convenient parking 3. Close to Downtown action 4. Close to freeway on ramps 5. I was upgraded upon arrival 6. The coffee shop ladies/staff were sweet 1. Hotel located next to train tracks, train whistle sounded nearly every hour - all night long like an alarm clock. 2. Bathroom fan sounded like a vacuum cleaner. It automatically came on with the lights so, no way to turn it off. 3. It appeared like a high crime rate area. 4. Casino was smoky and dirty, very undesirable. 5. TV remote only partially worked, couldn't watch movies. Maintenance was too busy to fix.
The location is a good deal for the location to downtown. The room was very clean and the floor was spotless. The hair dryer didn't work.
I booked this through booking.com. When I made the booking, it says no credit card required. So I booked it without my credit card. When I arrived, the staff said that my reservation was cancelled and all rooms are booked. The reason the room was cancelled was my credit card was declined. I have never provided my credit card and somehow it got my credit card and charged it. And it didn't go through so it canceled my reservation, without any phone call, text, or email. So I to book another hotel at the last minute. There are 5 things they did wrong: 1. Got my credit from booking.com which I didn't intended to provide; 2. Ran through my credit card without my permission; 3. My credit card got declined so they cancelled my reservation and let others book the room; 4. Didn't notify me until I arrived at 11:00 pm; 5. Had a very rude attitude. Absolutely say no to this hotel.
It was okay... not the best hotel I've ever stayed at, but not the absolute worst; you get what you pay for. The room was pretty clean and the bed comfy, but nothing luxurious at all about this hotel. Front desk staff were okay too. The facilities seemed a little run down and the continental breakfast wasn't really worth it. Couch in room had cigarette burn marks on it, and carpeting was thin which was put over a pipe/valve that made it lumpy to walk on.
close to downtown beds were uncomfortable, television completly outdated.
We attended Hot August Nights Car Show, the location was great as we were far enough away from the noise, but close enough to drive there in a few minutes no tissues in the room, but we had a very nice stay.
Location was ok and price was very low. Good value for money. The staff was nive and helpfull
Location, comfortable bed, close to restaurants Nothing
It was a drug hotel, I was going to stay for 3 days but left after the 1st night!
The bed sheets where not clean
Good Room For Price. Very Close To Events Center. Extra Parking For Trailers. Close to Denny's and Carrow's Extra Charge For Computer Hook Up-But Very Poor Power. Very Limited Vending Machines.
It was a pleasant stay. Room was clean and comfortable and the price was well worth it. There is nothing I can say I did not like.
small room, noisy with the traffic, friendly employees
easy to locate next to the highway little funky smell in the room
The free coffee! Guests were loud