Proximidade da praia Precisam de melhorar muito a limpeza, principalmente a da louça e talheres. As bebidas do serviço "tudo incluído" são de muito fraca qualidade. O serviço "tudo incluído" fora das horas das refeições era muito fraco. As casas de banho dos quartos precisam de ser renovadas. O chuveiro funciona mal.
Da localização e amabilidade do pessoal de limpeza de quartos Da falta de profissionalismo e amabilidade do pessoal (excepção o de limpeza de quartos), da desorganização do restaurante, da qualidade e apresentação da comida, da falta de controle do barulho durante a noite.
Da proximidade com o mar Melhoramento do serviço de quartos, internet wireless e melhores condicoes de Tudo Incluido
Very good pool area, with sensible regulations and lifeguards offering security and hindering sunbed reservations. Very good standard and cleaning on the room. Very nice design both rooms and area. Very high maintenance The that is served in the outdoor restaurant was of a low quality and very poorly prepared. A restaurant that ou only will eat at once.
The landscape was fantastic, very clean paths and a lot of pine trees. Swimming pool and hydro-massage are very nice. Send beach is not faraway from the hotel. Location of the hotel is fine. Kitchen facilities should be replaced with the new one. Four star hotel should be able to provide fresh towels each day, rather then every third day. Managers should consider some change for the garage entrance, presently it is not easy to get card reader from the car.
Travelled as a company of 4... we were given a "family" room for the same price. It had 2 bathrooms and 5 beds and the room itself was really big, unexpectedly big i can say! It also had a split air conditioning system with a seperate setups for each of the room. Hotel has great location (around 50-70 metres to the beach). Hotel was quite both at day and night. One of the bathrooms was too small (it was not that convenient as the result). It was especially uncomfortable for such a person like me, who is nearly 1.9m tall. Another point was TV set - it's too prehistoric, though it is really a minor flaw!
The hotel is very close to the beach.
We were looked after as if we were family. A family member was taken ill and taken to hospital - the support I received was fantastic. It is all very well rate a hotel when everything is going well - the staff at Hotel Els Pins pulled out all the stops to help when I had a family crisis.
I loved the friendly ambiance and the food. No
very nice place, good breakfast, swimming pool, location is great, 30 seconds from the beach
nice people and very close to the beach tha hardest bed ever...food not too good
Especially the location, that it was very close to the beach and the possibility to park the car at a garage. The time at breakfast, when time was up we had to go immediately.
Staff were welcoming from the minute you stepped across the threshold. You really felt that you were on holiday, because they made you feel special.
The hotel has a very good location. The breakfirst was very poor. The hotel is in bad need of repiar and is very negleted a lacks parking
Peace & quite No
The view of the sea is breathtaking. Loved the room, very clean and comfortable. We fell asleep to the sound of the waves - a pure delight. Excellent value, with full breakfast included, couldn't ask for a better deal. Location is excellent, beach on one side and a short walk to town sports centre and bus station.
perfect location at seafront, 5 min from town center, quite and always cleaned up room, spacious accomodation, well done breakfast buffet extra pay for the small fridge (3EUR/day), reservation for parking didn't work
Huge room , on the beach. is impossible to find the address if you come with the car because the street is on the beachwalk and there is no way to find it with the GPS. we lost alf an hour to find it goin on the beachwalk by foot until we saw it then we have to find coming in the regular street with car. the make you pay the "rent" of the minibar, wich is empty, just the fridge, they want 5 €.
The location of the hotel is perfect in Plaja d'Aro. The crew is kind. There is free wifi. The room is clean and the bathroom is confortable.
I have been living in this hotel for 15 times between 1970 and 1985 in our summer school holidays. Every year with my family with two children. We came here because of the nearness to the beach, the friends that came back every year and the extreme good relations to the former owner, Ramon Bertran. I organized many hotel tennis tournaments and everybody wanted to book in when the tennis event went on. We had yearly football games between the guests and the hotel staff. These events were promoted by Mr. Bertran. Finally we were something like a social community. Because of old memories I came back here in 1996 and now. I still like the place and I was very happy to see at least two of the old staff: Isidro and Carlos. Everything was fine and as expected.
Second time here and was ideal for what we wanted, sea view rooms best as this hotel is located right on the beach. Easy walk to lots of shops and restaurants. It could do with a freshen up in general but rooms were very clean.
It was out of season so it was very quiet. The staff members were few but very helpful
good quality hotel
The receptionist was very efficient, friendly and charming. Room was clean despite the decor being dated. Decor was a bit dated and patio door lock was broken.
great location, includes a nice breakfast the rooms could use some updating
The hotel has an excellent location with short distancde to the beach and the center of Platja d\Aro The hotel is badly maintained and rooms and all other installations are worn. It does not earn 4 star staus
Smart and clean and on the front with no noise at the time we were there Lack of information about the hotel,or restaurant,no menue dispayed for instance.
A good small hotel, staff where always to hand and very helpful
It's position was ideal - right on beach. The outdoor bar and restaurant were good, midday meals, particularly salad lunches, were excellent. The views from the rooftop pool area were amazing, although pool small. The gym equipment was a surprising bonus but didn't adjust for women or smaller people. Reception staff very friendly. No ventilation in bathroom. Breakfast - a) fruit juices tasted like water with a splash of cordial, b)tinned fruit cocktail in syrup every day when soaked dried apricots or prunes would have cost no more and would have been a healthier alternative. Overall, for a 2* hotel this was very good, but as I think the hotel rates were more equivalent to 3* in UK, I would say value was only fair.
The Hotel was very clean and nice with helpful staff. The breakfast, lunch and dinner was fresh and delicious. No bad points.
Greatl location; next to the beach, and close to restaurants and shops; parking can be arranged for a daily charge; quiet and clean room; pleasant and efficient reception; good breakfast; good value for the money.
Food was poor.
Location is just on the beach and very convenient to go for a swim or to the restaurants. Found that on the roof a small fitness room and a small pool is available as well. breakfast is OK. 5 min walking distance is a free parking in case that the hotel parking doesn't have places. Be aware to remove your car on Friday's from the free parking. We haven't been told at the hotel and our car was removed by the local police- 100 euro fine! Hotel is clean but not excellent. Over night people comming back from restaurants start making noise and also cleaning street is noisy over the night.
Being on the beach but disappointed that everthing was an addition cost. There where no towels provided at pool side, pool is small but nice on the rooftop. WIFI was impossible to get, there where small hotspots but even by the hotel computers could not access internet.
Friendly Staff, Great position, good value. Half Board dinner main course not very appetising
Extremely friendly and helpful staff. Fantastic location right on the beach. Good food. Shame our shower was so feeble!
Good location and good services for a 2* hotel. There was nothing negative about the hotel itself but there was some noise at night from the some of other guests.
The views poor maintenance for the stars of the hotel
Amazing views, wonderful spa (and very helpful staff in the spa). Our room was in the beginning of the corridor and we were kept awake until five in the morning by everybody passing by - the doors are so thin you can hear every sound.
A very old sagging dame. The rooms were recently refurbished in a French country style, however the old tv sat on a black Ikea counter and totally destroyed the ambiance. The rooms are small with no air conditioning and you need it in August! The amenities were a bit better than the envelopes they some times give you, but just the basic. The common areas could be nice since there are a lot of nice pieces just very badly arranged. There are also too many plants full of dust. If they had only a few in good condition and in good shape it will be a lot nicer. There is so much potential but it is an old hotel and they always seem to be pretty full so I guess they have no incentive to clean their act or to be friendly. Expensive
Beach / Seaside No a/c, No Refrigerator, room facitilities very old and inconvenient. Not worth for 4 star hotel
Hotel is situated sea front and pool area is excellent. Hotel is a little bit old but still can see it's beautiness.
Enjoyed the hotel and staff. A great value for the price. Amazingly beautiful site. If you are fortunate enough to stay here you are fortunate. Spent days on the beach.
Excellent buffet and service. Choice of beach or pool. Main road location - long check out queue
View is simply amazing. The beach and pool are also very nice.
great location, good beach and services, cleanleness of the room, nice restaurant on the beach with fair prices if superior room with sea view was booked and paid it should not be facing the pool firstly and just a bit the sea itself secondly...Also, guests have to be at least informed / advised by the staff in advanve if any concert / entertainment near the pool is schedule during their stay. This action needs to prevent guests' complains of loud music till midnight and after. Or at least guests have to be asked upon check-in if they want to have quite room...
Nice location, beach, excellent views! Staff is 24h accessible, and can do help you. unfortunately, only cold breakfast (no fried eggs,porridge...), it is hard to get hairdryer.
It was great to have have a kitchen & patio area unlike a hotel where you do not have these facilities.
The location -close to beach and city, kindly service-personel, Parking facilities, noisy guests and no control from staff
The restaurant was great with good breakfast and excellent lunch/dinner buffet. The apartment which it was on the ground floor had a lot of humidity and the curtains were very dirty.
One room cleaning in 10 days is not enough for "3 star" hotel
Suitable for overnight stop, which meet our requirements, or an extended stay It may be worthwhile looking at your route information,on how to locate hotel,as we did have some difficulty.
location near the beach and coastal walk guests a bit noisy in the large centre courtyard late evening
perfect self-catering apartment ,with daily buffet breakfast and daily maid service.the living/kitchen and bedroom had open views to pool area, surrounded by trees and also to the rising sun over the horizon
if you only look for a place to sleep without any luxury and at a very good price, this is a very good place The walls are very thin and you can hear what's happening at your neighbours. When they are noisy, this become a problem.
the food was very good. breakfast was almost the same every morning, but dinner buffet changed constantly. also a very nice swimming pool, in the center of the complex. The staff was friendly. Supermarket was ok, but could be a little cheaper. Quiet environment, even though the center is just 5 minutes walking. Cala del pi was magnificent! Good and quiet Samsung airconditioning in the room, also in restaurant. Half an hour from girona airport = 50 euros taxi. We were 4 friends of 18, but this hotel was excellent, certainly when you go in september and share an appartment of 2-4 people, you get a very good value for your money. We arrived at 9 in the morning and could enter our room immediatly. The only thing we were a bit dissapointed in, is the fact that we didn't get new shampoo and shower gel during our stay. Maybe we should have asked about it, but normally that's not the way it goes.
126 euro for a hotel like this is really really disappointing. it's more like a cheap family-run inn than a 3 star hotel. The room's really tiny, but balcony/roof?'s 2 times bigger than it, yet for nothing, coz the view outside is nothing. the bed sheets did not look very clean, though not as dirty as the toilet where they placed a piece of paper to indicate that had been cleaned. couple things are broken in the shower room. Bad isolation, we can hear clearly that the kids jumping and laughing on the stairs. About 15 mn walk to the beach which is disappointing too! it simply doesnt deserve you driving that long to go there. anyway, the Tossa de Mar looks a lot more worthy a visit.
Good value for money, nice pool, close to beach, great breakfast. Not in center of town, rooms are very outdated.
Big terrace, and clean room