The staff were fery friendly and helpful. They did their best to help with an issue. I did not like the shower area as water was all gathering on the other side of the drain and wouldn't go to the sewage, which made it difficult for us to leave and enter the area. Another issue is the presence of mosquitoes all over the place. The room was rather gloomy I didn't like the design,
Excellent breakfast spread. Value for money. Good location if you want to be near the bar and pub street of Phuket - a little walk from the beach but not too long. better for couples - all ages, or single than family. as a lot of Nightlife right near the hotel can make it noisy and not for kids. The wing we stayed in was listed as beachside. You cannot see the beach at all. and so thats a mis nomer. Its attached to a mall and right next to bangla street which is the epi center for Phuket Pubs and Discos.
The hotel is clean, rooms are comfortable and well designed. For people who like shopping it's located prctically inside the biggest mall in Patong (though for people who travel for shopping, Patong shouldn't really be the destination to go!!) The rate is unjustifyably high. The hotel was good but not impressive. I expected more for this rate. This is a family-business hotel, I travelled with friends and I would enjoy it more in a smaller hotel with half the price specially that I'm not a shopping addict. The hotel is not even located near the beach.
Nice hotel. Good location next to shopping mall and easy walking distance to the bars and beach.
Its location away from the busy life style of Patong Beach and still in close proximity of everything. Pool service staff needs to understand the english language better especially Millennium being a high rated hotel. On a daily basis incorrect orders were being served and repeatedly we had to clarify simple orders of food and/or drinks. In the room better lights for shaving would be nice but the room looks great though.
Everything was nice.
Location, rooms', pool The room planning for washing with towels in the other room.That part should be redesign including light and mirror
nice hotel close to a nicemall. perfect for sight seing tourist
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
the chikingout is not fliksabul
The room are nice. The main swimming pool is very nice ! You can't come with guest...
privacy cost of food & drink
Convenience Reception desk staff service
Staff very friendly, huge room and bath, very clean good value
3 big swimming pools all around the resort, so each one is not very busy...
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
Friendly stuff, pool
Very nice hotel
it was modern and close to the night live it was still new and well looked after, modern and really neat
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
Hotel is quite noisy and cleanliness of the room could be improved
The breakfast was fantastic and the stay was comfortable
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
great staff not yet 100% finished
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
Calm and pleasant. Power failure.
Good location for shopping and beach. Very friendly dining room and cleaning staff. Very quiet rooms. Breakfasts boring and tasteless, not real fruit juices. Broken or non existant sun loungers around the pool. Poor pool area. No atmosphere in the hotel.
this hotel is value for money..love the cleanliness of the room..will recommend this hotel to others... customer service sucks!!
The views and closeness to the beach. Too noisy. Fireworks all night and very close to loud nightclub.
Staff ,location and ammenties excellent and even though it was central which we did have a concern with noise at night before we left to find there was no noise issue at all. Nothing we would stay there again when we return to Phuket
location was the best,room was amazing once upgraded not enough sunbeds and pool in shade alot
The location is very good!! Also the facilities! I like the swimming pool.
The location and the room style. The internet use policies.
My partner and I really enjoyed everything about Patong beach hotel. The buffet breakfast was awesome and the hotel staff there are very helpful and friendly. The only thing I did not like was that they were doing renevations to the part of the hotel which had the gym in it. Therefore when we stayed we had no gym which was a real let down as I need to maintian a high level of fitness for the life I lead away from holidays. I understand that we went in low season and that was the best time for renovations but it would have been alot easier if we were told it wasnt operational before booking.
Room was nice with large veranda and large bathroom! Hotel is placed very convenient area. The staffs did not tell us any important information. Almost staffs didn't say to us friendly greetings in the morning, in the afternoon and in the night during our staying even there were no other customers, if we didn't contact with them. I hope it will be done enough educations about hospitality comparing with any other hotels in Patong beach, which we visited for lunch or dinner.
The Jacuzzi...It was really awesome...New experience to have it in such a place where you can feel as you are hanging while enjoying it. The breakfast... There must be more variety or it should be at least buffet instead of getting it in the room... And there should be consideration about having Muslims, so they must provide Halal food too.
Good staff, nice big rooms, clean and need Some times long waiting for roomservice ( up to 60 min )
Absolutelly fantastic, treated like a king I had to brush my own teeth!!!!
I love the hotel room .The jacuzzi was excellent and the hotel room have a nice view. Small variety of breakfast food.The hotel far away from the Patong beach,it is better to hire a car if you want to stay in this hotel
clean & new & friendly staff 1) breakfast - not many option and too boring to eat the same food for few day. 2) difficult go back to the room during heavy rain. 3) no children facilities & activities
all staff friendly, very beautiful & relaxing atmosphere. All food at resort reasonably price & delicious. Absolutely couldn't fault anything. Absolutely couldn't fault anything.
Breakfast was excellent and the pool facilities were amazing. The 300 baht charge to get into the town was a little steep particularly as the complimentary bus schedule was a little sparse however this was not a major problem.
Relaxing, good staff, decent food (good breakfast), good transport services to Patong, good Thailand hoiday resort for a "non-traditional" resort A little too expensive. Considering the amount of Australians at the resort, and the price, it was like staying at an Australian resort. The reason people go to Thailand for a resort holiday is because it is supposed to be cheaper.
Swimming pools are great No morning paper, no Wi Fi in rooms, To far out of town.
Merlin Beach was better than what we seen on the Internet sites and photo;s. The hotel is very well maintain and we didn't want to leave. The pools and beach made you just wanted to stay at the hotel and not have to leave for anything. Everything was available...Spa/Games/Internet/Bars/Tours....Very Well Done.. We will be going back next year... Only one thing and is was very minor... The games room had pool tables but you had to pay for a que???
We enjoyed every minute of our stay. Beatifull resort ,has everything you need to relax first class, away from busy Pattong Beach, middle of nowhere, yet only about 7 minutes by bus to Patong Beach shops and markets. We will definitelly be back again.I would recomend Merlin Beach Resort for families with childern,newlyweds, couples, singles, there is plenty of room for everybody.Great Phuket destination. Breakfasts were excelent and restaurant prices for Lunch and Dinner very reasonable. No
Great choice of in house resaurants. VG staff at front desk, tour booking and dining room staff. Would recommend and stay again.,
It was very relaxing and the three pools were great. It was peaceful and quiet just a short tuk tuk away from all the action. I feel there should of been a little bit more entertainment of an evening. I didn't think the band/music entertainment was very good at all.
Outstanding customer service and attitude by all staff. Some even went above the call of duty to get something for me from another town as I had run out of time to do it myself. None. They were exeptional
relacking by the pool. great swim up bar. The hotel is situated far enough away from busy Patong, but close enough if you want to go in.