A localizaçao e o tratamento recebido dos funcionarios. A iluminacao do lavabo é muito fraca, insuficiente para homens fazerem a barba e as mulheres se maquiarem.
Atendimento dos funcionários, limpeza do quarto, decoração e localização
Localizacao, atendimento e servico de quarto excelentes!!!
O serviço de doorman, muito solícitos e educados e o vallet, rápido e eficiente. Sem falar do early check-in e do late chek-out A iluminação do quarto é bem moderna o que causa um pouco de confusão
Good staff, excellent location, nice rooms, free bikes, steam room $25 resort fee. Breakfast was ok but not great.
Hotel Victor is in prime location mid beach, great new Mgt! Possible price barrier...
The pool was great and the beach was really close to the hotel and the food was excellent but expensive overal rating good Unexpected bill when checking out not fare !!! They said free wifi but I pay to used it at the end
The location is great especially because no buildings across the street, just beach access.
The Hotel Victor is located right in the middle of fun Biking, Bikinis, boozing and dancing till dawn but and what a big butt South Beach has, bring your money, valet $40 a night drinks there magic number is $20 a drink and 20% added to everything courtesy of the people that don't know how to tip... So bad service is the norm because they get paid ether way. But no were on Earth will see the eclectic mix of people just wanting to have a good time, then in South Beach Nothing Works when you pay $300 a night and cant take a shower because the shower is plugged FAIL. Or go to have a soak in the Roman tub until you turn it on and it spits nasty bits of the last people that used it out FAIL Or the Ac vents are so plugged that it took 2 maintenance people 2 days to get it right FAIL. And the worst part is they have your money because you used a new service and paid up front wont do that again FAIL FAIL FAIL. Spent $1000 dollars in 2 day on room and did not get to enjoy it Priceless NOT!!!
Room was setup well. TV install on wall was slick & well-done. Free breakfast each morning was convenient and saved us money (croissants, muffins & high-class coffee). Pool & view were unbeatable. Staff was very polite and always available. Best place I've stayed in in South Beach. Three of the lights in the room did not work.
Nada pois o Hotel é muito Ruim, café da Manhã não existe, o prédio tem que ser tombado pois é muito antigo No site é tudo lindo a realidade é bem outra.
Limpeza, atenção dos funcionários, localização... sugestão: ter café da manhã como um diferencial entre os hotéis.
Acomodaçoes em geral. Preço do estacionamento proximo ao local $29
Atenção das recepcionistas. Elas estão de parabéns! Falta de frigobar e de cofre nos quartos
Localizaçao do hotel, tamanho e conforto do quarto e simpatia de todos os funcionários. O piso do quarto é carpet, proximo a praia isso nao é adequado e o custo do estacionamento de U$S25,00 por dia, ou seja quase 1/3 da diária
Location was great! Breakfast was okay. Ocean 10, great Resturant service, connected to hotel. We tried getting beach towels twice, they were out. Didn't have more than one bath towel in the room, needed more before shower. They never came. 2 different service fees $22/day which really is $44/day.
In the middle of south beach. Great service, front desk was very helpful. Clean comfortable rooms. Not for older couples or families, this does not include me but it is a forewarning. I didn't know gratuity would be added automatically until I arrived at my first day. But I was advised on the first day. The cleaning ladies were on time and did a great job, so gratuity was worth it.
The only thing I liked about this hotel was the location. It's across the street from the beach. On Kayak this looks like a beautiful luxury hotel, but quickly upon arriving you realize it only looks like that from a distance and they have an amazing photographer for their site photos. Kayak was great but Breakwater is a sleezy lemon. Upon our arrival at 1 am Saturday we were tired and eager to get to our room. The receptionist strongly persuaded us to upgrade to a much more expensive room for $180 + tax so it would be quiet. He then proceeded to charge my card but forgot the tax so asked me to give him my credit card again so he could charge the sales tax. He also informed us upon arrival there is a $22/day resort fee but this was not stated anywhere on Kayak. Also as we were dealing with check in another guest came up to the desk and asked for ear plugs because the club music outside the hotel was too loud. And YES it was VERY LOUD. We were in a room that was pretty quiet for what it was but on Sunday night, by boyfriend WHO IS A DJ wasn't even able to fall asleep until 4 am because it was so loud! The room itself had a nice view but it had a lot of issues from lazy upkeep. The bed sheets had stains on them, the bench at the foot of the bed had weird sticky dirt marks from removed tape stains, the bathroom tub was worn down cracked and stained (didn't use it unfortunately because it looked so gross), and the shower floor was cracked. Using the TV was also a mess. The remote didn't work and no channel guide. We tried multiple times to dial the front desk from the hotel phone to have these addressed but the line would disconnect every time we hit the front desk or 0 button. Not sure if they don't want to hear from you, the line is inundated with calls, or something was wrong with the phone. The staff has not been trained to be friendly and welcoming to their guests. They view us as a bother and just want a fast interaction so they can quickly move on to the next opportunity to make money. The waiters/waitresses at the front of the hotel in the morning were more concerned with snagging passersby (as every other restaurant on that street) for business than greeting their current guests eating breakfast. I said good morning to a few of them and received very cold and snobby responses. They didn't make eye contact with me and didn't offer any interaction. So rude! One day I was using a computer in the lobby and a manager was severely scolding a server right there in the lobby for doing something that wasn't appropriate. She was very nasty and mean to him, and the one way scolding went on for literally 10 minutes. It was so unpleasant and uncomfortable to witness that as a guest. The employees should have a private area they use for this kind of thing, not out in the public lobby! This hotel is appropriate for frat boys/college aged kids that want to party hard, trash rooms, and recover on the beach afterwards without making much effort in getting there. We were paying over $300/night for this room and it's evident the Breakwater heavily relies on their location to make visitors happy and turn over business quickly, but does not put in any other effort. Definitely won't be staying here again. :(
the room was fairly clean and the cleaning crew was helpful. The front desk staff was rude and gave us attitude when we complained. When my husband called at 1am in the morning to say the music is so loud that our floors are vibrating, all the receptionist offered was ear plugs... Seriously. The pictures online are really updated because the lobby and the pool area were really old and dirty. The roof deck was not even open, the only place to hangout was pretty much the restaurant which was super expensive. Definitely not staying here EVER AGAIN.
Location and staff. Place is dirty. Stayed there in the past around 2 years ago and had a great experience. Place Has not been kept up. Rugs dirty, bathroom wall stained with something I would rather not mention. When checked in was told we got upgraded to Penthouse at no charge. Penthouse was old, dirty, filthy rugs with hot tub that did not work. Really??? Not an upgrade but a way to get someone in that room no one else would take. Declined upgrade and demanded the room we booked. Great location and staff but dirty. Also toiletries not replaced daily. Bring your own supplies
i loved the location it was in the heart of south beach, also loved the pool area and how lively the hotel was. i didnt care for how pricey everything was
Location was great and I was impressed with the renovations. Very nicely done. I could hear people walking above me. Their footsteps caused light fixture on my ceiling to rattle and both sounds were a bit annoying late at night. Breakfast was pretty bad. Everything was cold, in using the eggs, sausage and French toast. Also the total bill is a little more than what I thought I paid. The resort fee is included in the initial bill, without tax. The resort fee,with taxes, is actually charged at check out, which made my total about $8 more than expected.
A localizacao e perfeita, o quarto espacoso e bem limpo. O ar condicionado nao funcionava(Miami estava numa temperatura de 40 graus). Foi informado desde quando entrei no quarto que o ar nao funcionava e nada foi feito.A cama extra que eu havia solicitado nao foi colocada, segundo o gerente estava em falta. Tive que sair do hotel no dia seguinte.
proximidade da praia Minha opiniao deveria ter funcionarios mais prestativos a dar informações , localidades .Cafe da manha pobre e com horario cedo , poderia ir ate as 10:30hs.Check out poderia ir ate as 13:00hs pelo menos .
a localização é perfeita
Localização Poderiam melhorar a relaçao no check out. muito rigida e cara.É comun poder estender um pouco sem custo adicional. Tive que ir para o aeroporto muito cedo!!
O hotel esta bem situado e apresenta um nivel de limpeza muito bom A desvantagem a assinalar deve-se ao facto de o estore deixar passar a luz de manha.
Localização e simplicidade do atendimento. Deveria ter estacionamento disponível, ou pelo menos convênio com estacionamento ao lado. Falta informações para o turista no momento de sua chegada, onde ele pode deixar seu veículo.
Localizacao e tamanho do quarto, alem da limpeza As cortinas nao escureciam nada, acordamos as 6 da manha diariamente
Transporte gratuito, bom pequeno almoço. Pouca limpeza, sanita entupida.
Este Hotel nos deixou a desejar, por suas instalações principalmente. O que vimos não condizia em absolutamente nada à nota que lhe foi conferida no site do Booking Nos deram um quarto com ar condicionado quebrado, e um calor insuportavel em Miami. Ao trocar o quarto, o chuveiro mau funcionava, caía pouquissima agua. Nao teve serviço de quarto em nenhum dos dois dias que ficamos hospedados. Nao tinha armario com prateleiras ou gavetas para podermos guardar nossas roupas-ficou tudo dentro da mala. A cama era extremamente mole, travesseiros de espuma de 5 categoria. Toalhas de banho com cheiro horrivel de xixi.
A localização é ótima e o estacionamento recomendado pelo hotel aumenta a praticidade. A piscina realmente é uma delícia, com uma vista linda.Serviço de recepçao e piscina muito bom. A piscina poderia ficar aberta até mais tarde, pois fecha as 20:00. No verão ainda está claro e até por ser bem aquecida seria uma ótima forma de relaxar.A limpeza de quarto deixou a desejar, mas nao acredito ser um problema do hotel.
Localização do hotel e do serviço. Deveriam ter alguns quartos para fumadores.
Muitíssimo confortável. Boa localização. Lindo local.
Tranquilas para restaurantes, clubes ou na praia.
Localização , Serviço, funcionarios
O atendimento é sensacional, exatamente como eu havia visto no site. O pessoal trabalha alegre fazem de tudo para deixar os hospedes bem. Recomendo para quem procura um hotel bem localizado, limpissimo e aconchegante para namorar.
Very clean, friendly staff, great food and comfortable accommodations. All around a great experience. Pool was small but nice
perfect location, quiet even close to ocean drive ( a good quietness policy to sign at check in), nice little pool nothing
We just stayed overnight, and arrived very late. Front lobby was open late (great!) and check-in easy. Valet accessible right in front (great!) Clean, fluffy linens (great!) Hotel not noisy (great!). Staff very helpful (great!) And, you're right on South Beach (great!). Didn't get to the pool, but it looked nice from the window in the dark (oh, well). Old elevator is cool, but some instructions for those of us not born in 1855 always appreciated. Valet parking $35 a day, but hey, it's Miami, and we didn't helicopter in. Typical narrow room/layout for the 1920's. They do a good job with space saving, though. Doesn't bother me, but might bother some. Also, the hotel front is easy to miss at midnight. We drove right by it, and we weren't inebriated.
Ótimo hotel para o preço. Sem bugs !!! Tudo foi ótimo, exceto a cama. A cama foi realmente difícil !!
O ponto de localização
Da sua localizacao, do conceito do hotel e do atendimento fazer precos melhores para quem ja esteve la
a localizacao e perto da ocean drive e restaurante nao tem elevador a escada e espiral , a limpeza do quarto nao e boa
Dos funcionários da recepção,TODOS,muito cordiais e amáveis Do pessoal do bar sem exceção, pois pedi uma cerveja e tiveram a capacidade de cobrar preço de um drink(seis(6)dólares) Quando reclamei ,deram de costas sem explicar o porque ...ou seja muito desatensiosos ..o preço de cerveja era de 3,75 dólares a mais cara naquele dia..
Localização, preço, conforto e limpeza. A Internet wireless não funcionou, fizemos uma reclamação formal ao atendente.
A localização do hotel. Excelente! A limpeza do hotel, principalmente no que se refere ao cheiro, ficou a desejar. O cheiro de mofo era estonteante e desagradável
Excelente localizaçao e café da manhã incluído (que é raro!!!) Não.
Localização, preço, má conservação carpete corredor, colchão antigo, deformado, toalhas rasgadas, box antigo, chuveiro funcionando precariamente, piso quarto gasto e sujo. Café manhã sofrível, gerente noturno insatisfeito.
Hospitalidade dos funcionários e a limpeza do hotel.
Hotel simples mas limpo e bem cuidado e super bem localizado( num trecho movimentado de miami beach). Internet gratuita. Um detalhe muito simpático é que todas as noites colocavam uma maçã em cada mesinha de cabeceira.A comida era boa e servida de forma charmosa.
localização Necessita-se de melhorar o isolamento acústico de quarto para quarto. Ouve-se tudo e a todas as horas! Note-se ainda que, quando chegámos, disseram que a reserva não tinha sido comunicada pela Booking e não estavam à nossa espera, mas com a boa vontade resolveu-se tudo e o hotel cumpriu com preços e condições. Foi bom e a recepção foi correficiente mas é preciso melhorar o contacto BooKing-Hotel
preço e localização