Hotéis em Merida

Prós: The owners and all the staff made us feel very welcome and were very attentive to our needs. They were exceptionally helpful, giving us advice on eating out and sightseeing. Their enthusiasm and ...

Prós: Jan and his wife and all the staff are very friendly, very helpful as soon you enter the door you feel very welcome like at home, in a wonderful facility.

Contras: Nothing

Prós: Everyone who works there is excellent and really friendly. When we arrived we were offered a drink and a little taster from the chef while they gave us lots of information about the hotel and Merida, ...

Prós: Very friendly helpful knowledgeable staff; welcome drink; excellent breakfast; good location able to walk to all central attractions

Contras: Nothing not to like. Some people might prefer to be closer to centre

Prós: nice small hotel with nice sunny room. excellent bathroom, good breakfast

Prós: Perfect for a stay in Merida. My husband and I loved it. Hope to return soon. Thanks Jan and Rita for your wonderful welcome.

Prós: The staff was amazing, the room was great, the pool was wonderful.

Contras: Nothing

Prós: Very nice couple who runs the place and was always available. Excellent food in the restaurant at very decent prices. Good breakfast and in walking distance to town centre. Merida is safe to walk ...

Contras: Nothing

Prós: Staying at Hotel Merida Santiago was one of the highlights of our trip...anyone visiting Merida should try to stay here! The owners and other staff went out of their way to make our stay perfect and ...

Prós: Wonderfully welcoming and friendly boutique hotel tucked away just off centre of town Delicious breakfast Great ice breaker with other guests having a drink and a snack in the early evening Rooms ...

Prós: Atendimento diferenciado e super atencioso da Rita e Jan com cada hóspede. Café da manhã impecável preparado por uma chefe de cozinha com muito requinte. Os quartos e suítes são enormes, muito bem ...

Contras: Um pouco distante do Zócalo

Prós: do atendimento personalizado, e da gentileza da Rita e seu marido; o quarto em que ficamos era super espaçoso, com tudo de que precisávamos.

Contras: do centro até o hotel não é tão longe, mas, rende uma pequena caminhada.

Prós: Food at the hotel restaurant is excellent. Room was nice. Beautiful atrium with lovely skylight but hilarious pond with rock pile. Overall decent but has the potential to be so much better.

Contras: Pool filter broke down and pool was closed for days. Fitness room had nice machines but was much too warm

Contras: Air conditioning did not work very well. Reported the problem and it was 'fixed' but still did not work. Whole system probably needs a serious update. This critical since Merida is so hot...

Prós: It great hotel to stay at. I will only stay there from now on when I go down.

Prós: Pool

Contras: Nothing

Prós: Close to Walmart, located in the safe neighbourhood

Contras: I didn't like their late afternoon meal service which you can get on the 5th floor between 17:00-23:00. Almost nothing edible.

Prós: Tudo

Contras: Nada

Prós: location

Prós: Great location

Prós: Staff is outstanding, breakfast buffet is the best in the city. In fact, even if you don't stay here visit for the buffet, get here early.

Contras: Early morning traffic noise in some rooms

Prós: Ótimo café da manhã. Hotel muito agradável com dois restaurantes que gostamos muito Quarto amplo, sem barulho.

Contras: Nada

Prós: Everything was excellent, except view from the window. It was OK,but not the best The bed in the room was very very comfortable

Prós: Atendimento, funcionários, café da manhã excelente, localização

Contras: Banheiro antigo, hall para os quartos antigos

Prós: The bed was extra comfortable and the front desk staff were amazing. The breakfast was five star it offered the typical mexican breakfast from chilaquiles to tacos de cochinita pibil and for those ...

Contras: I did not have access to the floor that had the ice machine. next time i will request to be on the floor with the ice machine.

Prós: I liked the shower and the key entry

Contras: I did not like the breakfast

Prós: Staff was wonderful! very clean comfy beds and nice little gym and business center. The Massage Therapist was very nice and did a good job in the situation she was given. After kids left the hotel was...

Contras: At the time a school was staying here and kids running around everywhere. I love children, but they where very excited and very load. It was not a could combination because we just wanted quite and ...

Prós: A atenção dos atendentes foi perfeita. O conforto a acústica e a limpeza do quarto estavam ótimos. Café da manhã muito bom.

Contras: Um pouco afastado do centro da cidade, mas outros bons hotéis também estão instalados nesta região .

Prós: Everything was very good!

Contras: Nothing

Contras: Breakfast

Prós: Walking distance to mall/Mundo maya

Contras: $100 peso taxi downtown...or 1/2 bus ride

Prós: Excellent value for money, very comfortable

Contras: no room service

Prós: Staff very friendly, clean and security

Prós: The bed, the breakfast!

Contras: The floor in the bathroom, the food in the front desk.

Prós: Salão de café da manhã agradável, bem decorado. Alimentos frescos.

Contras: O hotel fica afastado do centro, para quem está de carro isso não chega a ser um problema.

Prós: Located back from the great mayan museum and the convention center. 20 minutes away from downtown, breakfast is nice and complete.

Prós: Plumbing fantastic and beds very comfortable. Design great. Staff delightful

Prós: Desayuno - excelente. Me encanta este lugar. Recomiendo a todos. Everything was just perfect, wish I could stay longer.

Prós: Breakfast was superb! Bread outstanding.

Prós: The desin

Contras: Brekfast a la cart.we prefer buffe.

Prós: Everything! We really loved this place. We arrived early and since there weren't many guests, the allowed us to check in early. Also, we were offered a room near the terrace where there would be ...

Contras: Nothing

Prós: Beautiful design that reflects the town, wonderful staff and great restaurant.

Prós: I loved everything but I am short and the sink was too high and the tub was too deep. Otherwise it was beautiful in every way

Contras: I got stuck in the tub!

Prós: One of the most beautiful conversions of two old french owned mansions A really classy place with great style

Prós: The location is wonderful, the hotel is darling the staff is terrific! And the roof top deck is a great place to sit in the evening and listen to music and have a drink! Wonderful!

Prós: Rooms comfortable, staff excellent in their drive to assist with any request, an all over lovely stay. Food was excellent. I would return.....

Prós: Wonderful, helpful personnel

Contras: Information about lical restaurants

Prós: Nice small hotel. Very friendly staff

Contras: it was fine

Prós: We stayed in the VIP room which was a great location in the hotel. Large room, great bathroom, and a nice outlook overlooking the hotel pool. The hammocks on our private balcony were great to relax in...

Contras: My husband found the bed comfortable but it was bad for my back so it comes down to the individual.

Prós: Great staff, lovely location. On a quieter street but still easy walking distance to the zocalo.

Prós: Great staff. Very accommodating

Prós: central and atmospheric

Contras: service was friendly but poor

Prós: We can only recommend this hotel, enjoyed the atmosphere a lot!

Contras: Bit too little value for too much money Breakfast could have been included for the money we paid

Prós: Excellent hotel Very comfortable Wonderful staff and management

Contras: Can't fault this place

Prós: Beautiful enviroment,garden,pool. The receptionist was very helpful and kindly. Thr room is very comfortable.

Prós: Chegar no hotel depois dos passeios com muito calor e cansada , era muito prazeroso . Sempre recebida com toda simpatia , água gelada , piscina num jardim muito calmo e aconchegante e drinks para ...

Contras: Nada a reclamar

Prós: Everything

Contras: Mosquitos

Prós: Helpful staff Quiet place to stay

Prós: A decoração do hotel era muito charmosa, os funcionários simpáticos, os quartos bem grandes, a piscina muito boa. A localização era bem perto da praça central e bons restaurantes.

Contras: A pressão da água do chuveiro era ridícula! Eu demorava muito pra conseguir tirar o sabonete do corpo. O chuveiro fica em uma varanda do lado de fora do banheiro, ao ar livre, ao lado de uns vasos com...

Prós: The architeture of the Hotel.

Contras: Breakfast

Prós: It was a great stay at a great property close to the historic center of Merida! I really liked the overall open feeling of the property! It is beautiful and the pool enjoyable. With a modern ...

Contras: The water pressure at times was really poor in the morning when I guess others were using it at the same time!

Prós: Excellent stay at this great hotel. Great location, close to excellent restaurants, especially Hermana Republica, and within a 10 minute walk to the main town square. Quiet and clean. Staff are very ...

Contras: nothing

Prós: It's a lovely small boutique hotel with all you need to enjoy your vacation: - traditional Mexican decoration - refreshing pool and chilling area - big rooms with open air shower - XXL Bed - ...

Contras: Parking wasn't directly on site and fee was high. But we really enjoyed our stay there and would come back again.

Prós: Great location. Lovely renovation.

Contras: Difficult to find anywhere around pool in the sun. Pool more for show than use.

Prós: Beatiful boutique hotel! Very nice design, the rooms are very comfortable. The kind of place where you want to stay! Very well located and just one block away from a great bar called la negrita! Live ...

Prós: The attention of the staff

Contras: We did´t get fresh orange juice the first morning, overall the breakfast could be improved, with better ingredients.

Prós: Spacious room, huge bed and fantastic outdoor (private!) shower. Lovely poolside area to sit or swim. Courteous, helpful staff. Good, quiet location but still quite central and near some good bars.

Contras: We needed to check out a day early and didn't get a refund for the final day, but that is their policy.

Prós: The breakfast was excellent with a good variety to choose from.

Contras: The staff was absolutely superior in service and helping.

Prós: It was OK

Contras: it could of been a little cleaner

Prós: las atenciones del personal, siempre muy atentos ya gradables

Prós: Everything was perfect

Contras: Nothing all was great

Prós: Location of the hotel Services Good big bed Nice breakfast, lots of choice

Contras: Regardless the high score we are giving, the bathroom of our room (room 1013) was absolutely disgusting !!!! Part of the bath tap were fowling out while taking our shower (see pictures) this is not at...

Prós: Hotel staff are very friendly

Contras: My floor was very noisy! And my room was not so clean and the bathroom's condition was very poor!

Prós: Excellent Club Level benefits. Rooms spacious and clean.

Prós: The location of the hotel, which was close to Paseo Montejo, a very lovely area of the city. From what little we ate in the hotel, the food was very good. Proximity to the car rental, across the...

Contras: The bathroom was much better in the first room we stayed in on the 8th floor. Room 1007 was very outdated, especially the bathroom. We much prefer shower stalls than the old bathtub / shower ...

Prós: Location is excellent. The Hyatt is a high end hotel and the wifi was great

Contras: The room is very dated. Rust stains in the bath tub. Not many plug ins to charge devices

Prós: We had 2 rooms, one double and one single, the beds in the single one were super comfortable, while in the double one were just fair.

Contras: There's too much noise in the hallways, kids screaming, people walking, you can hear all what's happening out there in your room.

Prós: Restaurants. Buffet breakfast very good. Good value for money.

Contras: The carpet in the rooms. The hallways, the design and decor of hallways

Prós: O hotel é muito bonito e limpo e a localização é ótima. Quanto aos restaurantes, o café da manhã muito completo e o restaurante Amuza muito gostoso também.

Contras: Os apartamentos são muito antigos e as camas não são nada cômodas, dava pra sentir a mola do colchão nas costas.

Prós: Upper floor jacuzzi.

Contras: The staff.

Prós: Location

Contras: Problems with the check-in, even when i show to the reception boy my reservation he insist that I booked a double bed room instead the junior suite that I book

Prós: beds are very comfy, roof top terrace with tiny pool is a plus after a day tour

Contras: a bit further from downtown

Prós: Localização muito boa. Mesmo na avenida de mansões coloniais fantásticas! Excelente relação qualidade/preço

Contras: O quarto era pequeno para um casal como nós com 2 filhos, perfeito para 1 noite, demasiado pequeno para mais que isso.

Prós: Clean, relatively quiet, easy parking, buffet breakfast for 119M$

Contras: triple room for 5 = 3 x 120cm beds called 'matrimonial'. Far from any known standard... So we went to the Walmart next door and bought an air mattress for one of the kids

Prós: Location is perfect, very friendly, good restaurant and service.

Prós: The classic ambient

Contras: Nothing

Prós: The hotel was spetacular. You never know what you're going to get booking online and this hotel exceeded the photos. It's also in a nice quiet part of town right on Paseo de Montejo!

Contras: Front desk wasn't too knowledgeable on public transportation

Prós: Jantámos no Hotel e tinha comida típica e bem confecionada. O quarto apesar de dar para a Avenida principal (frente do Hotel) e ter janelas de correr que não vedam tão bem com as de dobradiças, tinha ...

Prós: Great location.Classy with doorman/Porter. Ample pillows. Great cozy restaurant. Secure parking onsite.Sundeck with spa.Staff very attentive! Iron in room.Business center in lobby.

Contras: I really wish they had a coffee maker, in the room. But room service was efficient.

Prós: breakfast

Contras: The bed size, advertised as 2 doubles, were too narrow.

Prós: Excelente equipe de atendimento , localização perfeita e um hotel bastante agradável. Recomendo aos brasileiros que foram à Mexida se hospedar no Victoria.

Contras: Wish to have a small cool bar in room, it is not there.... Iron table should be large, with such a small iron table nothing can be done....

Contras: I just found out I was charged twice. Even though it was indicated the credit would not have been used for booking - it was. This is horrible and imfeel like i was robbed.

Prós: ROOM IS PERFECT,HOTEL VERY CLEAN.WE LOVE IT,U GUYS GET ONE NEW CUSTOMER.

Contras: PARKING LOT PROBLEM,WITH VALET PARKING WAITING TO MUCH..

Prós: O Hotel é maravilhoso! A cama é perfeita e o chuveiro inesquecível!

Contras: Não fornecer café da manhã.

Prós: Very clear, friendly staff ,big parking, fast and free WiFi internet connection. Air-conditioner is working very well and quite. Has a pool and gym.

Contras: No balcony to smoke one cigarette and no fridge.

Prós: Location

Contras: WIFI was very slow

Prós: The location

Contras: Staff of restaurant, there was a fly in my food and not even offer an apologize, she was rude.

Prós: Perfect location

Prós: Staff very helpful,clean and excellent location.

Contras: For some reason my room did not have a refrigerator :( the only downside (assuming should be standard )

Contras: No drawers on the room, very small pool and terrace, price of breakfast expensive

Prós: customer service was perfect. rooms look modern, clean and everything works perfect. privacy is respected and overall i give them a 10

Prós: Beautiful rooms, great location close to a lot of nice restaurants and right in the touristic center of the city, nice little pool to relax

Contras: Breakfast was not amazing

Prós: Clean, super comfortable bed. Great shower. Helpful, friendly staff.

Contras: Breakfast not so good.

Prós: Great pool for Merida, massive bed and bedroom. A little dated but that doesnt matter. Juan at receptionmade our stay so good top bloke! Give the man a raise!

Prós: Room was lovely

Contras: Breakfast was awful, service extremely slow

Prós: Casa Lucia Merida is a gem. The location is ideal for access to the cultural center of Merida. The staff are friendly and helpful.

Prós: Staff were super friendly and helpful. Location is great. Wish I could stay a bit longer!

Prós: Everything. Location nearby beautiful small square full of restaurants. One of the best pool we had somewhere. Nice big room occupied by big comfortable bed. So friendly smiling stuffs, help to ...

Contras: Nothing.

Prós: Very good food and service

Prós: Location, big room

Contras: Not very clean

Prós: A nice friendly welcome with a fruit juice to cool you off upon arrival.. The desk staff are bilingual and were extremely helpful with city information. Parking for our rental car was right next door...

Contras: I was completely happy.

Prós: A localização é excelente, os funcionários atenciosos e te dão dicas interessantes. Os quartos são super amplos e a cama confortável.

Contras: O horário do check-in é muito tardio (15h), isso dificulta um pouco a logística de chegada para uma cidade que é base para outros passeios. A água de cortesia nos quartos também poderia ser mais, ...

Prós: Localização.

Contras: Café da manhã. Restrito a pratos do cardápio, sem frutas, suco industrializado, sem variedade.

Prós: Great location, beautiful place in the heart of the city

Prós: it was a great place to stay. good location, very helpful staff, comfortable and large rooms.

Prós: Love the breakfast and the staff is super friendly, we felt like home.

Prós: Localizcao estratégica, tranquilo, quarto amplo e confortável, camas excelebtes.

Contras: Muitos mosquitos! Mas pelo calor....

Prós: Jardim interno Ambiente acolhedor quartos grandes

Contras: Café da manhã com poucas opções

Prós: The staff is very helpful and the hotel is nicely decorated in a Mexican style. It is also very close to the city center.

Contras: The pool is very warm.

Prós: Excellent staff. Beautiful hotel. Nice and quiet. Not too far to main eating and shopping areas.

Contras: Noisy air-conditioning. Didn't seem to be working 100%

Prós: The decoration was nice, the staff friendly and helpful, the breakfast was home made Mexican food with natural juice. Location close to the center, but in a relatively quiet street. Nice bars and ...

Contras: The room we stayed in (room 7) did not have many windows. Additionally, the bathroom and toilet area was also quite dark. But overall nothing too bad.

Prós: A beautiful, colorful property, like on oasis in a very busy (and hot!) city. Rooms are large, roomy and the ceiling fan does the job of cooling things down. There's a cute pool but I didn't ...

Contras: The only major thing is that toilet paper shouldn't be flushed down the toilet, which is the only time I saw this in Mexico, and I stayed in a few more hotels on Yucatan peninsula. I was ...

Prós: Excellent location just out of the centre of Merida, close to restaurants, etc... Very confortable and charming hotel. The suite is outstanding and enormous! Breakfast was very nice.

Contras: The car parking fee is extra and not cheap. The parking lot is across the street.

Prós: Small hotel with colourful, quaint decor. Nice pool. Al fresco breakfast area. Comfortable room. Very friendly staff. Breakfasts good if a bit limited in choice. Five blocks away from the main square...

Contras: Nothing to dislike.

Prós: Quarto, hotel .

Contras: Pequeno almoço é nulo . Pena porque o resto é muito bom

Prós: staff

Contras: Pool closed. Buffet not good. Bad tasting coffee.

Prós: Every thing was ok

Prós: Our Wedding anniversary just wanted a quiet evening and to meet a friend next morning .

Contras: Nothing except price was high but we had a really nice room by the pool.

Contras: Bad smell in rooms. Bad air conditioner eventhough I switched room. Not worth the money, go to hyatt

Prós: Good Breakfast- try the huevos motuleños

Contras: The water of the pool too cold.

Prós: Food was excellent

Contras: Not applicable

Prós: Food was delicious and service was excellent.

Prós: The bed is comfortable

Prós: Location

Contras: Thus time I got a good room but I think the hotel needs to be looking after more.

Prós: Atendimento

Contras: Vocês do Booking confirmaram comigo e nao fizeram a reserva no Hotel. Isto é falha grave.

Prós: The hotel is superbly located, and paired with great service, you can't go wrong.

Prós: Location.

Contras: Shower with a major clogging issue. Water up to our mid ankles. Bad smell.

Prós: Wonderfull breakfast!

Contras: An ugly smell sometimes came out from the air conditioning in the room.

Prós: If your purpose is to move around downtown, its a very good choice. If not, choose something nearby Paseo Montejo. The rooms and staff are very good. Also the breakfast buffet is great.

Contras: The building is old. I will restore the bathroom (shower). The pillows are bad (you need replacement). The WIFI service its too low (doesnt work good). A lot of noise on the room from upper level.

Prós: Everything!!! It's a gem for this price! It is actually a four-star level hotel. Helpful staff, very functional room, there is everything you need and in a very convenient way. Very good room ...

Contras: It would be nice to have a fridge in the room. Breakfast is very expensive but there are lots of good options round the corner.

Prós: Good value for money, safe underground parking, rich breakfast buffet. Big room, sadly no balcony. Helpful staff.

Contras: Lack of balcony for standard room

Prós: We had a studio and it was massive; a huge comfy bed with a dining table for 6 plus sofa and coffee table. Good strong wifi throughout the hotel. We used the pool which was generally quiet. ...

Contras: We had a studio on the 1st floor and we could hear every beat from the bar nearby. The racket lasted until 1am for the 2 nights we stayed. We called the reception to complain about the noise, and was ...

Prós: Location

Contras: No real control over the temperature and darkness of lobby after hours....

Prós: Hotel's location is great , the property is a little dated, breakfast is convenient, several maintenance issues noticed, a/c at the gym only works 50% as one of the units is not in operation, ...

Contras: Door stop in the bathroom is on the floor where you are guaranteed to hit your toes, very upsetting and easy to fix.

Prós: Location was great. Staff was friendly and helpful. Room was very clean.

Contras: There should be coffee in the room every morning, even if there is a charge. Wash cloths were supplied only sporadically.

Prós: The colourful decor,ease of check-in & friendly staff Great location to explore the city from

Prós: The hotel is elegant and clean

Contras: check in time is too late

Prós: Boa localização e instalações

Contras: Falta de informações turísticas

Prós: Café da manhã é pago, mas é servido cedo, 7h da manhã e tem uma boa variedade (do tradicional aos pratos típicos mexicanos). Equipe do hotel sempre pronta para ajudar e tirar dúvidas. Hotel tem ...

Contras: O quarto um pouco pequeno, e a varanda que ficava na frente da janela do corredor. Mas nada que tenha atrapalhado minha estadia.

Prós: The place is spacious and clean. Continental breakfast was great. Good place!

Prós: Nothing to complain about

Prós: Being able to rent a bike from the hostel was quite convenient. The slightly out of centre location meant that it was quiet and tranquil, and the hammocks by the pool was great to be lying in.

Prós: Da limpeza e do sossego.

Contras: Cama balança muito...fica a uns 1,3km do centro, o que dificulta para sair comer algo e coisas assim. Café da manhã muito fraco como em todos os hostel do México.

Prós: Wifi was very good everywhere The pool and hamacs and the whole setting was great Friendly and pleasant staff Conveniently located by a lancheria where you can get good local food

Contras: Continental Breakfast - recent I guess with (not always so fresh) pastries, bread, butter and jam, fresh fruits, and coffee

Prós: The Cancun Buses are at two blocks from the hostel.

Contras: It's simply the most unclean place I have crossed on my tour trip to the Yucatán peninsula.

Prós: When I booked this hostel the most important criteria for me was the price. And that was perfect. I had a single room with a shared bathroom and I could park my car in the backyard of the hostel. It&#...

Contras: It was extremely hot in the room when I arrived. There was a fan in the room but sometimes it's not the best to sleep with the fan on right next to your head. The bathroom was pretty dirty and ...

Prós: The pool area was amazing.

Contras: People stole our food

Prós: Breakfast was good (bread, fruits, cereals, coffee) The staff was very friendly (no problem to change my room and put me in a colder one) Pool is just perfect 7min away off the Chedraui Kitchen is...

Contras: Nothing

Prós: one of the best hostels we had during our travel in Yucatan. + private parking in the backyard + great breakfast with good coffee + nice, spacious double room with private bathroom + clean (...

Contras: - guy at the reception didn't really talk much or recommend anything when asked - pool was looking a bit dingy

Prós: Simply perfect for my needs. Had a private room.

Prós: Bom atendimento, próximo ao centro, casa antiga e estilosa.

Prós: Lovely bed, great shower, spacious room. Super great staff for the free breakfast, which was fabulous! Lovely small pool to relax in. Cute tiny spa.

Contras: Our room was on the ground floor and seemed a little musty at first but then it went away.

Prós: This hotel is excellent. The rooms are fantastic the facilities perfect and the staff couldn't be more helpful. Betsy in particular went out of her way to make sure the arrangements worked without...

Prós: Location in the heart of Merida; good sized pool, spacious rooms and bathroom, colonial atmosphere of the hotel, friendly staff, good food for lunch and dinner.

Contras: Rooms don't really have windows (doors give out to an outside patio), wifi is really bad, reception cannot give any information or recommendations on activities.

Prós: The Colonial feel, the pool and the location are all great. This place is a real gem and it was a treat to stay.

Prós: Definitely the best hotel on our Yucatán round trip. We thoroughly enjoyed all of our five days and nights there. The mansion is beautifully restored and preserved with obvious effort and taste. The ...

Contras: Dinner dishes at the restaurant were good and surprisingly cheap, but didn´t quite reach up to the standards of the rest of the hotel.

Prós: The building is beautiful and the antique furnishings are stunning. The central location is excellent. The staff are very friendly, helpful and professional.

Contras: Our ground floor room had a problem of humidity in the walls. The wifi worked badly and not at all in some places. Poor quality and limited choice breakfast - e.g. only US white sliced bread, poor ...

Prós: The hotelroom was clean

Contras: The breakfast was not good and the fitness was not clean and the things was broken.

Prós: Fantastic! Love the decor!

Contras: I liked everything

Prós: I like the service

Contras: I don't like the room because it is very old. Needs pest control

Prós: Nice hotel outside the city center. Rooms were spacious and very nice. Small pool but did the trick for the kids.

Contras: Main disappointment was the restaurant. Our meal was pretty bad and we avoided eating there during the rest of our stay. A shame because otherwise it is a very nice place.

Prós: Perfect tranquility in surrounded by beautiful gardens a short taxi ride from the city.

Contras: I can't think of anything!

Prós: Large attractive property surrounded by pretty gardens. Smiling, helpful car attendants, maintenance and cleaning staff. Hotel outside main town but desk will order taxis.

Contras: If you need working internet, you need a superior room. Customer service from reception staff was So poor. No smiles, no real welcome. Needed help connecting a call to UK - answer ' No, we can...

Prós: Love MISNE Quiet beautiful park like setting Good food very nice staff sort of like stepping out of the city into a quiet other world.

Contras: No problems

Prós: Relaxing atmosphere

Prós: The facilities were super nice Unfortunately we arrived late at night and were not able to enjoy full spa day. If you can there is a possibility to have 3 massages throughtout the day but check with ...

Contras: The staff was really horrible. First we arrived at night and were asked 4 times if we were arriving to check in. Of course we are ! No need to ask three hundreed times. Second they asked to copy the ...

Prós: The setting is beautiful in lush gardens. There are so many different places to just sit and relax from the patios to the 2 swimming pools to hammocks everywhere!The staff were friendly and helpful. ...

Contras: Nothjng

Prós: Stunningly lush, beautiful, spacious gardens. Very large modern room, with big hammock. Attentive staff and a great range of Mexican breakfast specials. Gardens, gardens, gardens, lovely main building...

Contras: Very expensive laundry service, but reception happy to point out an external launderette nearby. Slightly fusty smell in the room on entry, probably because there is no extractor in the shower.

Prós: In general the staff is helpful and friendly, always trying to meeto our desires.

Contras: The position of the manager or maybe his lack of common sense. The problem with a room that was reserved with a doble bed for a couple and eventhough the hotel was 75% empy the manager did not agreed ...

Prós: The grounds, the bathrooms, the beds, the service, the pools, the gardens, the food. The pet-friendly policy!

Contras: There was nothing outright negative about our stay. It was delightful. The rooms could feature some more art and the beds could include a heavier comforter/bedspread since the A/C is necessary and gets the room very cold. Despite that, the bedding was great and we slept really well.

Prós: Good breakfast

Contras: Bed and bedding very poor, room to cold no thermostat bathroom needs updated. Overall very disappointed with hotel. Doubt will stay here again

Prós: Wonderful hotel; staff went out of their way to help. Highly recommended

Prós: Casa del Balam is very well located in the heart of the historic district within an easy walk to the main plaza. We were there for a scientific meeting which was right across the street at the University of the Yucatan. Restaurants are all nearby and the one attached to the Casa was as good as any. We had breakfast every day (we were there a week) in the Casa's courtyard beside the fountain and serenaded by the white-winged doves. The room was on the second floor so we walked up and down and it became a haven for those really hot days you get in May in the Yucatan. The room was always clean and cool and the beds were very comfortable. The staff was most welcoming and ready to arrange a tour, give you more bottled water or answer any questions. All in all a great place to stay for a very reasonable price.

Contras: We liked everything.

Contras: Access to the minibar was tightly controlled. You need to request the front desk to open it with a key, then they get a copy of your credit card and you're not allowed to use it for your own items...

Prós: Superb place at a superb price, very well located, excellent staff. Highly recommended.

Contras: The property is creaking a bit now with age. We had a bit of a downpour from the AC on the last night though luckily at a spot which didn't cause trouble.

Prós: Overall our stay was pleasant. Staff is friendly and helpful. Hotel is well kept and the rooms are clean.

Contras: Only problem we had was in the restaurant when they forgot to place our supper order.

Prós: Great location, easy parking, attentive staff.

Contras: Poor lighting in room, limited power receptacles and hard (not firm) bed.

Prós: Room was large and had a table and decrnt seats. At least one staff spoke English and all were friendly and helpful. We could throw toilet paper in the toilet.

Contras: I thought it was a little pricey compared to the other two places we stayed in the area. It charged extra for use of frig and had no large water dispensers for refilling our water bottles.

Prós: Da proximidade de meus pontos de interesse.

Contras: Modernizar o banheiro. Foi o pior hotel que ficamos em todo o México, apesar de ter sido a segunda diária mais cara. As camas poderiam se trocadas por outras melhores. O fato de o café não estar ...

Contras: Pool war grad 'under construction'

Contras: Staff totally missed a requested wake up call.

Prós: A localização por ser próximo de restaurantes vegetarianos e de facil acesso aos pontos de interesses como, por exemplo, igrejas.

Contras: O quarto é ruim. Gosto de locais vintage mas a decoração do quarto é de mau gosto. Além do que, ainda manter cortina de plástico no banheiro e não pensar em modernizar duchas para um bom banho é de ...

Prós: The hotel was comfortable and well located for visiting places around Merida as it is near the ring road. Also within walking distance of the excellent new museum 'Grand Museum of the Mayan World...

Contras: The pool was small and unattractively landscaped. I forgot that Holiday Inn Express hotels do not have a restaurant and there was limited choice for eating in the immediate area.

Prós: Bom café da manhã e café para se fazer no quarto a noite (disponível cafeteira) e garrafa de água, ambos de cortesia

Contras: A janela não abre para permitir ventilação

Prós: The service and the food were very good. The room was impeccably clean and I had the best sleep ever!

Contras: The power went out but just momentarily. Luckily, I had set the alarm on my phone as a back up.

Prós: Front desk staff was very friendly

Contras: Breakfast selection

Prós: The staff was great especially the girl and guy on the day shift and the girl and guy on the night shift. Sorry I dont remember their names

Contras: No fridge in room, and the room coffee was the worst excuse for coffee

Prós: The hotel is conveniently located, near Campus residencies for Anahuac Mayab students.

Prós: Muito bom, novo, pessoal atencioso, café muito bom

Prós: Loved this place. For the price, would be hard to beat. Close to two malls, within walking distance. Ricardo, Eduardo, Elisabeth, to name a few, were fantastic. Everyone was super.

Contras: Small pool, they need to expand it. Like a big bath tub.

Prós: Everything, excellent customer service, good breakfast, comfortable rooms.

Contras: Bit pricey

Prós: Modern facilities Great breakfast Wifi

Prós: Staff are so kind and helpfull

Prós: Friendly staff. Rooms are starting to feel their age.

Contras: The showers and towels. The shower head looked like something handmade. Water all over the place. Towels were old and worn out. Some with some plastic stuck to them.