|Rota principal||Milão-Malpensa to Luxemburgo|
|Aeroportos em que opera||86|
Contras: bigger seat
Contras: The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well.
Prós: Every think
Contras: My friends
Prós: the chairs were comfortable and there was enough space for legs.
Contras: have vegan options
Prós: One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!
Contras: Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on.
Prós: Almost everything
Contras: Almost nothing
Prós: The comfort. Once the plane was here everything
Contras: The plane was one hour late
Prós: Exceptionally incompetent customer service!!!
Contras: Drinks: more choices
Contras: The flight (propeller) was very noisy.
Contras: Staff that speak English well
Contras: Delayed unloading upon arrival.
Prós: Left on time, clean aircraft
Contras: 6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft.
Prós: The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)
Prós: Left on time
Contras: Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs..
Contras: Delayed and further delayed . Both outbound and inbound!
Bare bones service, poor value for money
Prós: Crew pleasant
Contras: Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly.
2 hours late departing - no explanation or fore-warning
Contras: When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay
Prós: Smooth trip. Good crew
Crew very pleasant and attentive
Prós: Crew was wonderful.
Contras: Breakfast roll was not fresh
Nice flight, quick and easy.
Prós: London City Airport is super convenient to fly from. The flight was on time at both ends, and the plane very clean. The aircraft is small but perfectly formed.
Prós: The staff and crew were very nice. The food and drinks were also good.
Short flight, both positives and negatives
Prós: The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded.
Contras: Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer. The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it.
Prós: Friendly attentive crew, great service.
Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines.
Contras: Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat.
Contras: They were very professional and friendly!
Flight was smooth.
Contras: Slightly delayed.
Food and entertainment are N/A. Overall, the flight was OK.
Contras: As I was sleeping, food and entertainment is N/A.
But flight was ok overall. Thanks.
Late as usual
Contras: 1 hour late
Luxair great service
Prós: Ease of check in and friendliness of staff and security. Clean and comfortable gate area. Appreciated the sandwich and beverage service.
Contras: Seats a little crowded and plane shakes quite bit as we taxi.
Great value and covenience
Prós: Direct flight and convenient
Prós: Very professional. Have flown this airline several times and never any problems.
A Perfect Flight
Prós: Just everything. The warm crew, the croissant+drinks, the timing. Looking forward to our next flight. Thanks, Luxair.
Prós: Will fly alain n'est month on the some flight.
Classic state run airline
Contras: I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich
Contras: Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage. Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege. J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair.
Prós: Sandwich and drinks on board; nice flight attendants; quick boarding; smooth flight.
Prós: Todos pensam
Contras: Meus amigos
Prós: as cadeiras eram confortáveis e havia espaço suficiente para as pernas.
Contras: tenha opções vegan
Prós: Quase tudo
Contras: Quase nada
Prós: O conforto. Uma vez que o avião estava aqui tudo correu suave
Contras: O avião tinha uma hora de atraso
Prós: Excepcionalmente incompetente atendimento ao cliente!!!
Contras: Bebidas: Mais opções
Contras: O vôo (hélice) era muito barulhento.
Contras: A equipe que falam inglês bem
Contras: Atrasado descarga aquando da chegada.
Prós: Deixada a tempo, limpe a aeronave
Contras: 6pm voo, mas nenhum serviço de alimentos; espera muito para bagagem de porão a ser recuperada antes de qualquer passageiro (bagagem ou não) poderia desavião; Luxair não tem portas no Luxemburgo, por isso cada viagem envolve um passeio de autocarro de/para o avião.
Prós: A tripulação foi agradável e prestável. A comida e as bebidas foram excelentes e os pilotos fizeram um grande trabalho também. :)
Prós: Saímos pontualmente
Contras: Avião de hélice muito lento. Este avião deveria ter um voo de no máximo 2 horas, este voo foi de 3 horas ..
Contras: Atrasos e mais atrasos. Ambos voos de ida e volta!
2 horas de partida tardia - sem explicação ou aviso prévio
Contras: Quando um voo de uma hora é de 2 horas de atraso, a gerência sabe que vai haver um atraso. O aplicativo Luxair era inútil; sem equipe; as placas de informação mostraram um atraso de 20 minutos
Prós: Viagem suave. Boa tripulação
Tripulação muito agradável e atenciosa
Prós: A Tripulação foi maravilhoso.
Contras: Café-da-manhã rolo não era fresca
Prós: A equipe e a tripulação foram muito agradáveis. A comida e bebidas também foram boas.
Prós: Equipe simpática e atenciosa, ótimo serviço.
Aplicação muito fácil de utilizar para check-in, apresentação do cartão de embarque, selecção de lugares, incluindo mudança de lugares. Também vale a pena baixar para que você possa usar a bagagem drop-off secretária e evitar potenciais longas filas de check-in.
Contras: Quarto marginal para pessoas mais altas, embora não muito diferente de outras companhias aéreas. Se você for 1m85/6'1" ou acima apenas espero que o passageiro na frente de você não queira reclinar seu assento.
Contras: Eles foram muito profissional e amigável!
Voo foi suave.
Contras: Um pouco atrasados.
Alimentação e entretenimento são N/A. No geral, o voo foi OK.
Contras: Eu estava dormindo, então comida e entretenimento não são aplicáveis
Mas o voo foi bom no geral. Obrigado.