Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Cama confortável Quarto cheirava a mofo
Boa localização. Muito na necessidade de muitas actualizações. Extremamente ultrapassado estabelecimento.
Equipe Os quartos básicos
A localização foi ótimo. Tinha um monte de instalações. Bons restaurantes. Pouco datado. E muito grande. Me senti vazio.
Ficamos a noite para um evento no centro yum. Ele foi muito. Gelo para ter acesso ao evento a partir de uma passarela hotel Eu gosto de um colchão mais suave. Mas isso não realmente efeito meu sono lol.
A arquitetura Sendo cobrado para estacionamento
Lindo e histórico!
Precisamos de mais renovações com carpetes - ou melhor serviço de limpeza
Atmosfera perfeita com serviço de tremendo. Realmente odiado deixar.
location, gym, comfy bed
The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!
The noise in the hotel did not stop all night. When I checked out in the morning there was a drunk asleep in front of my door. Not worth it
Gostamos da localização, perto de tudo que fizemos em Louisville. Boas piscinas interior e exterior. Funcionários simpáticos que deram ótimas recomendações de restaurantes. Um pouco antigo, mas eles estão fazendo reformas. Sem muitas opções para o café da manhã quente, e o salão de café da manhã ficava um pouco cheio no final da manhã. Sem geladeira nos quartos.
Limpo Sistema de alarme de incêndio não foi verificado e começou um sinal sonoro durante toda a noite
The staff was wonderful and friendly the room was great and clean they even left some body spray on the pillow bathroom was very clean we were minutes from Kentucky kingdom and we walked there and if I ever got back it is where I would stay 2 They had this beautiful pool and court yard buy I tried to relax in it and it was full of black ppl and I tried on 3 different occasions and as late as 9:30 but all the children (and there were like 40) were out of control throwing things splashing running around and the life guard doing nothing to stop them .. Later found out that there was a family reunion of some sort but as I sat in the courtyard I watched other families and guest come down and see the craziness and turn around and leave...
We loved the size of the pool and that it was indoor/outdoor. The room was clean and nicely decorated. We also enjoyed the balcony overlooking the pool. The hotel staff was very friendly. The shuttle was also very helpful. We really feel that each room should have a refrigerator and microwave. We would have also liked to have some sort of complimentary breakfast. My husband and I stay in many hotels throughout the year and this is the first one to not have any of the amenities I have stated above.
The location is good. The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.
Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.
Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us. The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.
Late night front desk staff went above and beyond. The daytime host at the restaurant is rude and condescending. This is the second stay during which he has been such. I may not take my meals there for my stay later this month because of his smart ass presence.
21C is an awesome bar/restaurant/gallery/hotel. We were excited to stay there on our first night of marriage since we had our first kiss there three years ago. The staff is excellent and the energy superb. Unfortunately there was absolutely nothing distinctive about the room. For a hotel as well reviewed as this place, there needs to be a serious statement in the room with either art pieces, the design of the room, etc. This room could have easily been a new Westin or some urban Marriott concept. The rooms we stayed in had there share of use and will probably need to be renovated relatively soon. So if I were you, I'd save $100+ per night, stay at the Brown or Seelbach, and spend your savings on dinner and drinks at 21C/Proof. Or heck, get a boss Airbnb in the Highlands or Nulu.
Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting. Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.
The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.
The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area. I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.
Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour. Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.
Lobby muito agradável, check-in e check-out realmente rápidos, o quarto foi incrível para o preço que paguei. O café de cortesia era surpreendentemente bom. Eu não havia percebido o quão perto o hotel estava do Aeroporto de Louisville. Eu podia ouvir aviões decolando durante toda a noite. Isso, juntamente com o ventilador barulhento, me levou a ficar acordado o tempo todo.
fairly quiet there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey
Very clean, modern facilities, complimentary happy hour was popular for a reason, staff was friendly. Highly recommend. Crazy family birthdays on the weekends.
The room was beautiful! The bed was better than the one I have at home! & everything was very clean! Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!
This guest did not leave comments about this hotel.
Finally getting a room after an hour and a half
The location was easy to find, quiet & safe, with easy access to downtown and the airport. It was literally 5 minutes from the airport, and, an indoor pool and workout room. There's a bar and a tiny shop with snacks Would be great to have a microwave in room.
The Staff was very friendly and accommodating. We really enjoyed our stay.
Easy access to the airport - less than 5 minutes away The room was outdated
The staff! From the front desk attandants to the bartender to the drivers, outstanding courtesy and customer service.
Perfectly comfortable room and bed. Very quiet and relaxing.
The staff was exceptionally friendly and very attentive to our needs. We needed a room that was handicap accessible. I called the hotel, before arrival, and the staff was very accommodating. Nothing that I didn't like.
Location is perfect for visiting family. Hotel went out of their way to make us feel comfortable during the holidays. Hotel restaurant was closed for the holiday so the hotel provided a free breakfast for all guests. That was a nice surprise.
Bathroom was not clean tub handle fell off had to move rooms 3 times very inconvenience
This guest did not leave comments about this hotel.
Closeness to restaurant arena and university. Small rooms too much furniture in then for small a small space
The breakfast and afternoon meals were excellent. Clean rooms. Greg the night man was friendly and helpful. Price is high, but all hotels are high.
We came from Wisconsin to see a concert. The location was great; easy to find and very easy to come and go. The room was well designed and the furnishings were comfortable and accommodating. It's nice to be able to stay in when you want to have a late night drink without going back out into the world where we could get into trouble. ;) The tap water would not get cold and there was not an ice machine near our room.
We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.
Loved the location, downtown bars and the KFC Yum Center were all a comfortable walk away. Did not like the price of the hotel. But the location was so good I would pay it again.
The staff was very attentive and easy to work with. The location was perfect for the concert at the YUM center. the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.
A very nice and friendly facility
Very clean. Staff was very tidy. Construction next door started before daylight.
Microtels are always consistently clean and well taken care of. Nothing
The room very clean and luxury. The ubication is good. Is close to walmart and others store and restaurant. Breakfast area the space to close.
Clean, good price, nice enough breakfast. This is not a luxury hotel but everything they did have was nice and clean and well organized No fridge, no iron - just the basics! Breakfast ends at 9:30
Staff and hotel was great Not a bigger variety of food like waffles and stuff for breakfast
The room was clean. The price was great and it was in my preferred location. The rooms were small. The complimentary breakfast was subpar and not worth the effort as the breakfast room was only large enough for about three people and that's if you don't move around.
nothing rude people, used condoms
Clean, great for 1-2 night stay (rooms are small), convenient & nice area of town, good water pressure in the shower. Breakfast was minimal - cold cereal, bagels/toast, fruit, yogurt, but for the money, its better than no breakfast!
I did like the cleanliness. The room was tidy and comfortable. Breakfast selection could have been more better. Selection was ppl limited to 3 types cereal, gravy and biscuits, and fruit. Also, my floor smelt as the someone was smoking weed in the hallway the whole time. I heard several other travelers complaining too.
it was great, the rooms were very ckean, staff was incredibly super nice, and breakfast was delicious. only thing I guess I didn't like was that it would have been nice to have a mini fridge in the room.
Excellent stop on long trip. Price could perhaps be a bit more micro.
Very friendly and helpful staff at reception. 8Up understaffed on weekend nights.
8 Up is a wonderful place to dine. The weather being nice- the roof top dining & drinks outside was fantastic
Good location. Not far from the convention center. Rooftop restaurant/bar was decent but overpriced. Wish there was a pool. They had a partnership with the YMCA closeby but that is not convenient for a business trip.
Paid $94 including taxes and fees. Great value for the money. Practically spotless rooms. Decent fitness center. Good breakfast. Professional and friendly staff. Were accommodating with late night ride to the airport. A bit more hair in the shower than I would have liked. One of two treadmills was broken. More variety of cereals at breakfast would be nice.
Lost of space in the suite, comfortable king size bed, pillows I liked so well I'm going to buy some, huge shower, fridge and microwave in room, a place to lounge on the couch and relax, location was decent, staff was nice, breakfast was decent The shower could be cleaned better. There was some mold.Rest of the room was perfect. The indoor pool that's was advertised as heated was cold.