Hotéis em Louisville

The noise in the hotel did not stop all night. When I checked out in the morning there was a drunk asleep in front of my door. Not worth it

The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area. I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Staff was great! Could be a great place. Offered a lot t of fun extras. The bartender at the hotel made our entire stay by much better! Internet was down because someone hit the transformer on the previous night, but no one seemed to care that we were very inconvenienced by this. One vending machine in the entire building worked. Room was dirty. Even found a used tissue between the wall and headboard. Building could be entered without having to use the provided key slots. Restaurant was way overpriced and gross.

The Lobby and all public areas were very nice. The staff gave us the breakfast buffet free due to being part of a local conference even though we had not book the proper way to get the free buffet. Staff was nice, when I interacted with them, we were at the hotel very little. Location was perfect for the event we were attending. The beds were decent/clean (I think). Overall price was cheap! Very outdated rooms in poor condition, there were few outlets and the ones that did exist didn't work well, one was missing a cover and was very loose (a fire hazard). The light on the main switch was not plugged in so I thought there was no light in the room when I first got there(I plugged it in then I had light). There was a big stain on the carpet, plus a smaller one(s). The $7.99 breakfast buffet was very similar to Ramada's competition's free continental breakfast. Wifi did not work good, it was open to the public, (no password) but very laborious to use, you had reconnect often.

Location was accurate Room service was terribal an air condition kept freezing up

Location was great, and the bed was comfy. Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.