Hotéis em Louisville

Prós: Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.

Prós: Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour.

Contras: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Prós: Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting.

Contras: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Prós: The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.

Prós: The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area.

Contras: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Prós: Louisville was a half way meeting point for a group of friends from Ohio and Tennessee. When we were not out site seeing it was relaxing to just hang out in our room- it was quite homey. One time after having been on our feet all day, we entered the hotel through the side door and realized there was a pool of which we had not noticed when the reservation was made. Lucky for us there was a Target near by and we were able to pick up some last minute swim attire. Thank you for such a great visit!

Contras: This is not a complete negative, but at one point we wanted to go to pool and saw that there was a mob of teenagers already at pool (probably there on a school trip). There may have been 20 and having a little too much fun for us to want to interupt, so we returned a few hours later and the kids had left quite the mess with towels and safety equipment. Not any fault of the hotel staff.

Prós: I enjoy staying at A loft properties, Aloft Louisville downtown was the perfect location for attending the Forcastle Waterfront weekend event.

Contras: Had to make three attempts making coffee to get one cup that did not curdle from the spoiled hotel provided half & half creamers.

Prós: Location was great, and the bed was comfy.

Contras: Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.

Contras: We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.

Prós: Loved the location, downtown bars and the KFC Yum Center were all a comfortable walk away.

Contras: Did not like the price of the hotel. But the location was so good I would pay it again.

Prós: The staff was very attentive and easy to work with. The location was perfect for the concert at the YUM center.

Contras: the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.

Prós: More economical and friendlier than some AirBnb stays we've had. I actually felt pampered between the popcorn, Kick Back, and amenities in our room and on the grounds. I also felt very safe. The Staff were impeccable!

Contras: It was a bit noisy. Folks brough barking dogs and the lobby is so busy it's loud. You can hear it in the rooms. But we turned on the fans for white noise and drowned it out.

Prós: Very clean and nice room decor

Prós: Hospitality, breakfast, and clean facilities.

Contras: Still a little pricey compared to the surrounding hotels but it is a step above those.

Prós: Muito limpo e agradável decoração do quarto

Prós: 8 Up is a wonderful place to dine. The weather being nice- the roof top dining & drinks outside was fantastic

Prós: Very friendly and helpful staff at reception.

Contras: 8Up understaffed on weekend nights.

Prós: Good location. Not far from the convention center. Rooftop restaurant/bar was decent but overpriced.

Contras: Wish there was a pool. They had a partnership with the YMCA closeby but that is not convenient for a business trip.

Prós: 8 Up é um lugar maravilhoso para jantar. O tempo sendo bom - o topo do telhado de refeições e bebidas no exterior foi fantástico

Prós: very nice, clean and good staff

Prós: Paid $94 including taxes and fees. Great value for the money. Practically spotless rooms. Decent fitness center. Good breakfast. Professional and friendly staff. Were accommodating with late night ride to the airport.

Contras: A bit more hair in the shower than I would have liked. One of two treadmills was broken. More variety of cereals at breakfast would be nice.

Prós: Lost of space in the suite, comfortable king size bed, pillows I liked so well I'm going to buy some, huge shower, fridge and microwave in room, a place to lounge on the couch and relax, location was decent, staff was nice, breakfast was decent

Contras: The shower could be cleaned better. There was some mold.Rest of the room was perfect. The indoor pool that's was advertised as heated was cold.

Prós: Muito bom, a equipe limpo e bom

Prós: The room was lovely, and breakfast was delicious.

Contras: The Iron in the room didn't work.

Prós: The size and cleanliness.

Contras: No

Contras: Breakfast was sub par; coffee was weak; cleanliness was okay, not enough silverware or plates

Prós: Why it was located perfect location

Contras: Going down in cleanliness from the last visit.

Prós: Location, suite instead of basic hotel room

Contras: Sound, I could hear people in the room above me when they walked around and they apparently had kids.

Contras: The room was clean and very comfortable. The cleaning staff did a great job. The breakfasts were like home cookin The breakfast staff were pleasant and aimed to please.

Prós: Great location, about 3-4 blocks to 4th street, very friendly staff, great continental breakfast

Contras: $12 a night parking

Prós: Great value

Contras: No king size beds

Prós: Very nice rooms and plenty of space. Workout room was clean.

Contras: All good

Prós: The little store inside where you can buy snacks, meals, and any necessities you may need or forgot. The staff if exceptional and go out of their way to make sure your stay is enjoyable.

Contras: I kinda wish it was closer to a gas station or something within walking distance. If it wasn't for their store, I would ended up paying more for food delivered.

Prós: Nothing special

Contras: The fan on the bathroom lousy !

Prós: Location

Contras: No housekeeping unless you stay over a week, very small TV, no HBO

Prós: Location to airport...

Contras: The main sleeping area was clean, however the bathroom area had not been throughly cleaned which made me question the kitchen area also.

Prós: It was centrall to where we needed to go, easy access to freeway, airport malls etc.

Prós: Impressive breakfast spread

Prós: Great location & quality without paying through the nose.

Contras: Rude guests on our floor, nothing to do with the hotel or staff!

Prós: Within walking distance to Yum center, 4th street, and many restaurants. Staff is very friendly, loved the coffee bar, and didn't have a problem getting a late check out. Will stay again!

Contras: No problems or complaints

Prós: Traveled with my teenage daughter. The hotel was centrally located and 3 blocks walking distance from 4th Street. The free breakfast was ample and we felt very safe. Room was clean and comfortable. Staff was very friendly too!

Contras: 1. There was a parking charge which wasn't noted when I booked. Chose this hotel because I like to park myself (and thought it was free) vs paying valet most other places. If I had known of the fee I would have just gone somewhere else and paid valet. 2. Bathroom - No fan in the bathroom made it a hot steamy mess. Also the tub drained so slowly it filled up during the shower. I'm surprised no one cleaning the shower noticed/reported the slow drain.

Prós: I made the mistake of showing up a day early for my reservation. The hotel staff found me a room anyway. The hotel was clean our room was clean and the staff was very friendly. They do offer breakfast but I didn't get up for that. I did go to a place called Toast on Market for breakfast and it was very good. The location is great. They offer a free shuttle to anyplace downtown but that is something else I did not take advantage of because everything is in walking distance. We only stayed one night but we bounced around downtown Louisville for the entire day and we were able to leave our car parked on the hotel lot for free. Eddie Merlot's Steak and Seafood was a fantastic place to have dinner as well. Great food and great service.

Prós: Close to 4th Street and downtown Helpful staff

Contras: Checkout time

Prós: Staff was very friendly. Lobby was pretty, breakfast was above average for continental type breakfast. Free shuttle to anywhere in downtown area until 11pm.

Contras: The carpet in the room smelled damp. While the hotel is 'centrally' located, being right in the downtown area, it's not exactly the nicest part of downtown but this is subjective. Also, two drunk guests walked into the elevator, one of them smoking a cigarette on the elevator. Maybe smoking in public areas is acceptable at this hotel but it's definitely not something I was accustomed to encountering. Overall, I wasn't super satisfied with the hotel.

Prós: Good, centralized location. Walkable city. Lots to see and do. The hotel staff was very helpful and knowledgeable. Room was well appointed with plenty of outlets for charging electronics. Breakfast was well stocked and with a good assortment of food from which to choose. Pool was clean, exercise room had purvey of options from which to choose.

Contras: Even on the eighth and highest floor, the street noise (esp frequent sirens, fire trucks, etc) was loud. We were traveling with expensive medication that required refrigeration (not freezing) and were aghast to find the water bottle in the fridge frozen solid in the morning. Even after turning the controls all the way down, the temperature was still enough to freeze water overnight e next day. The tub drained very slowly and the toilet seats are the cheap kind that slip across the rim of the toilet, leaving one feeling off-centered when seated. The shampoo 'samples' are in such small bottles that it's nearly impossible to get much out (particularly given that there's not that much in there to begin with).

Prós: Staff at front desk, cleaning staff and staff in the breakfast area were all very friendly! I travel VERY frequently for business and truly appreciate that the towels I hung up were left there for me to re-use (as suggested by the notice in the bathroom). I would say this only happens 1 out of 10 stays. Usually I get totally new, clean towels even when I hang up my used towels. It's important to me to save energy and other resources and when a hotel advertises its green policies it means a lot when they stick to them. Thanks so much to the housekeeping staff for being environmentally conscious! Hampton Inn continues to be my hotel chain of choice for pleasure and business travel.

Prós: Café-da-manhã impressionante distribuídos

Contras: When we arrived to check in the clerk mentioned that the pool and weight room were closed for renovations. We were not interested in either facility, so it wasn't a big deal. After a night out, we returned rather late to the room and went to bed. We were woken up by the sounds of banging and loud machinery above our room. When we called the front desk they said we didn't have to chose to stay here and that we ahould uave known better. We were furious at only getting about 4 hours of sleep because they started construction at 8am when check out wasn't until 11am. Needless to say we'll never stay there again.

Prós: Location. Friendly staff

Contras: The hotel is in depserate need of renovations. the mud brown carpets, and yellow lighting fixtures create a borderline terrifying walk to your room. Inside the room, the windows do not have any curtaiins, only gossimer sheers, and the uplighting from the hotel grounds illuminate your entire room at all hours of the night. I found it easy to tollerate the ugly interior, but not being able to sleep due to the massive amount of light coming through the windows was unacceptable. I have stayed in several hotels around the St. Matthews area, and all of them have been more pleasant experiences.