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Staff were very helpful and friendly; problem sorted very promptly, even by repairman who had come to the wrong room! No shampoo/conditioner
The location was perfect for Lime Street Station and the city centre, and the staff were always friendly and helpful.
Location of the hotel and the excellent breakfast. Staff were also very helpful
The best point of the hotel was it was very central The breakfast was not great and having to stand and make your own toast
beautiful well presented hotel with charming and welcoming staff there was nothing to dislike
Restaurant/breakfast staff were exceptionally courteous, cheerful and industrious. Reception staff were cold and indifferent. Cancelled morning call for second morning but still happened. Woken at 6-15 Sunday which was avoidable if they had cancelled it as requested. When told about this the girl apologised in an indifferent way. Put us off returning.
All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.
Good Hotel Close to Railway Station None
Once out of Lime Street train station, I saw the hotel at the opposite side. That was really handy after 3 hours journey from London. Facilities are very clean, we enjoyed the leisure center. The breakfast was just perfect, no more comment needed! And the staff, I miss words to describe how friendly they were from the reception to the breakfast service up to the check out time. Thanks! With a mini-bar in the rooms, I think this hotel would deserve 5 stars status. Unfortunatelly there wasn't!
The room was clean, comfortable, well furnished and the bathroom was a good size and well lit. I would have liked to have checked in earlier and checked out later but this was not possible apparently due to the high occupancy of the hotel.
Limpeza e conservacao do quarto excelente
Ótima localização - 5 min Lime Street Station. Hotel confortável. Tamanho do quarto razoável. Excelente café da manhã. Ambiente muito agradável. Staff com bom relacionamento.
Do conforto do quarto e da proximidade da estação de trem.
Localização excelente: estações ferroviária e rodoviária praticamente ao lado do hotel. Área central a uns quinze minutos à pé.Internet gratuita e de ótima qualidade.Café da manhã farto e delicioso.
Da localizacao, do design e decoracao, muito bom café da manha e do bar com cadeiras na calcada.
Localização, simpatia dos funcionários, pequeno almoço, conforto.
A localização. Quando chegámos ao quarto, havia toalhas sujas no chão. Reservámos um Quarto com cama de casal e foi-nos atribuido um com duas camas de solteiro. O colchão é muito mau.
Do pessoal da recepção, especialmente as duas moças que nos atenderam Do pessoal do café da manhã
do que eu gostei mais foi da localização, e do serviço de restauração. não apreciei as casa de banho do quarto, e o chão quarto 303 tem um buraco ao lado da cama coberto pela alcatifa mas mesmo assim eu ia torcendo o meu pé. nos dias de hoje quase todos os quartos de hotel têm frigo-bar e este não tinha.
Gostei imenso da localização , a relação qualidade preso também é óptima. Casa de banho podia ter mais condições, chuveiro não devia ser preso à parede ...
Edifício histórico (antigo Banco de Liverpool) e localização. Barulho dos carros e do movimento da rua - má insonorização do quarto - 1.º andar.
Os funcionarios sao amigaveis e atenciosos, foi uma otima escolha!!!
A localização é excelente.
Mr Rogers liked where it was situated with nice restaurants close by and thought the accomodation was very good. He has recommended it to our team and will stay again on his next visit.
huge room, high ceilings The hotel is based in a very busy night time area and it does not have soundproofing. The nightclub booming out until 5am meant that we didn't get any sleep. For a quiet night you need rooms 1 and 2.
The room was gorgeous: huge and comfortable, if a little poorly maintained (lightbulbs out, curtain coming down from window) The area was very, very noisy till 2am, even on a Sunday. The wi-fi wasn't working, and staff - who were bar staff, not really hotel staff - didn't even know what it was. The restaurant and members bar was closed when I stayed, so had to go out in rain to eat. This is a great hotel for clubbers, central and great for a 'back to mine' after hours, but not for business - sadly, I was on a business trip.
I loved the decor of the hotel, funky and modern and the staff were friendly and very accomadating to us. The location is excellent with all the shopping and pubs on your doorstep. The only thing was that our room was at the back of the hotel which looked out onto part of the pub and niteclub scene of the city and was a bit loud especially over the weekend.