A comida e o bom atendiemnto do pessoal do Hotel.O unico senão foi o ar condicionado do quarto 430 que não funcionou de acordo com as espectativas. Em relação ao ar condicionado do quarto
a situação do hotel é excelente, o acesso ao transportes é muito facilitado.
Boa localização Melhorar o serviço de lavanderia, principalmente das toalhas.
Celina David gostei da boa noite de sono e localização Ausencia de recepção para as malas e ter reservado um quarto com vista e alto e não ofertado
A localização do hotel é excelente, bem como a bela visão do rio e do Albert Dock. O hotel é moderno, limpo e a refeição (jantar) muito bom, além de um café da manhã correto. Transporte para o aeroporto (bus) na porta.
1.º - Localização do hotel; 2.º - Condições e serviços prestados; 3.º - Relação Preço / Qualidade.
Muito atenciosa e quartos muito confortáveis. Gostei muito do ambiente e camas confortáveis. Tudo estava limpo e em que é local adequado. Pisos de madeira em nosso quarto era uma boa vantagem. Muito perto de atrações, mas suficiente isolado para uma noite repousante. Recomendo.
It was by far the best hotel I've ever stayed in! The staff were amazing and treated you with such respect, nothing was too much effort for them. The price was slightly more expensive than most hotels but was definately worth it!
Exceptional quality and finished to a high spec! Rooms extremely warm, no heating control or air con, had to request a fan, also, an iron but no ironing board???
Our stay at the hotel was for one night only ,the nightlife was on the doorstep ,plenty of choice .The night porter was very polite.The bedroom was very comfortable ,the only problem was the shower it was too low.We always have a drink in the bar when we visit Liverpool,and would stay again at the hotel.
The Castle 62 staff were well turned and incredibly helpful from the minute we arrived and even after we check out, by looking after our bags so we could get in more shopping time! They helped me organise a surprise champagne bucket in the room, the restaurant was wonderful, and even though we went with the 'pre fixe' menu we were still superbly welcomed and served for every course. The food preparation/presentation was a wonderful asit tasted! There were no bad points for this trip.
location to city center was excellent and despite its location slept very well without any disturbances from external noise
We liked everything! Sam in the reception was one of the most service minded persons we ever met. The rooms was spacious and very nice decorated. The food in the restaurant was delicious. This is a place we would like to come back to often! The location was the best in town. The breakfast service was a bit low
Location, service and the size and design of the room. the restaurant was also great.
The evening meal at the Merchant's restaurant. Returning to our room at 5.15pm to find that it had not been cleaned. Poor breakfast choice.
spacious bedroom. tried to order room service(bottle of wine) at 11pm on sunday evening and they could not accommodate this request.
The room was very comfortable. Although there was a party in the evening, it quietened down very quickly after midnight. The breakfast is overpriced.
Very good service, good breakfast and very kind staff The bed was a bit too small and the matress too old
The room appeared not to have been cleaned before we checked in as the was a used pair of male boxer shorts and a female thong on the floor of the wardrobe.
Excellent service, good breakfast choice, reasonable bar drink prices, excellent location for a city shopping break, the bedrooms were spacious and clean with all 'mod cons'. There was a birthday event in the main function room directly below our room, it was extremely loud. The music continued through until 12.00 midnight and the party finally ended at approx 1.00am. Although pre-warned about the function we had no idea we would feel we were part of it! We did eventually get some sleep after the event had finished but it did tarnish our overall experience with you, which was otherwise fab.
Great to saty in a one bedroomed apartment. We have a toddler so we could put him to bed and then enjoy a nice meal in the living area. When we arrived at 2.30pm we were told our room would not be available for another 20 minutes. Check in was described in our booking information as 2pm. We were told we could wait in the bar area but it would have been nice to have been offered a free drink or even some apology for waiting for our room. We were with a fractious small boy and we could have done without the added wait!!
Stayed in one of the appartments. N/A
Coffee in the room was amazing, really excellent. Unusual furniture, great bedding. Posh toiletries, immaculate bathroom, loads of towels. Big room, large windows. Top notch breakfast. Superbly friendly staff. We had a lovely time, the hotel was quiet and relaxing and within walking distance of the nightspots. Will definitely book use this hotel again. The attention to detail could have been better. Obvious thick dust over the picture frames. Kettle could only be used on the floor.
location was good, 5 mins walk to moorfields station & apartment was 2 mins from main hotel building. The Hotel closed at 2pm Sunday so we could not leave or lugage there.
Friendly staff and tried very hard to make our stay comfortable Luke warm water in the evening... door handles about to fall off lock on bathroom door broken. No safe in room