O Hotel eh lindo, cafe da manha maravilhoso. Tudo perfeito!
As instalações são muito boas, tudo moderno e altamente funcional.
qualidade do quarto tendo em conta a classificação (estrelas). O facto de ter vários serviços mas todos cobráveis
localização, conforto do quarto não tem internet wi fi
it is central I have been in the hotel for the second time.... but this time the hotel was much smaller than the first time... Infact it was suffocating in the room
This guest did not leave comments about this hotel.
proximity to city centre Tip to have privacy in en suite. Buy a newspaper and sellotape. Attach newspaper to the outside of glass and then shower in private
It was central to where we wanted to be in Liverpool Room was small and compact, toilet/shower cubicle within the main area.
It was close to everything the city has to offer.
Location , room and wine and cheese each night No
Great location. Close to Cavern area and Mooresfield underground station. Rooms are extremely small -- smaller than a cruise ship's smallest cabin.
Love not having a window no street noise which was better than I thought Air conditioner constantly was running through it system. Made it hard to sleep
The staff are friendly and the rooms are clean and fit for short stay
Free cheese at 5:00
Cleanliness, excellent customer service, peaceful and comfortable stay. Overall a great experience Nothing. Everything was perfect.
Extremely close to everything. Very friendly staff. Free wine social hour was lovely. The room is very, very small. We expected it, but it was still VERY small.
Localização, computador, internet, música e vídeos no quarto, banheiro excelente com produtos Ermenegildo Zegna, informações turísticas, serviço de reserva de tour, restaurantes e bares... Enfim, é tudo excelente nesse hotel.
A localização e toda a estrutura e comodidade do hotel.
Localização de programação boa tv. Incluindo Sky Sports Os banheiros muito escuro. Má iluminação. Café-da-manhã seleção ok no best
O ambiente e a decoração relacionada com os Beatles. A localização central. A televisão só ter canais em inglês. Deveria ter outros canais com algumas das línguas mais faladas no mundo, como o francês, o espanhol ou o português.
Proximidade do "Cavern Club" e dos restaurantes
A simpatia e profissionalismo do pessoal. Tinha efectuado reserva para 2 noites. Chegados ao hotel, somos informados que não havia vaga para a 1ª noite porque o hotel estava cheio. Acompanharam-nos a outro hotel perto e no dia seguinte, para compensar, deram-nos a suite John Lennon, e um pedido escrito de desculpas... O facto de não terem respeitado a nossa reserva na 1ª noite, mas depois até compensaram essa falha
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
Central with good adjacent facilities Room poorly cleaned
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
Rooms ready when we arrived. Reception and bar staff very helpful.
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
The location and the use of the executive lounge Paying extra for internet in an executive room
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
Celina David gostei da boa noite de sono e localização Ausencia de recepção para as malas e ter reservado um quarto com vista e alto e não ofertado
1.º - Localização do hotel; 2.º - Condições e serviços prestados; 3.º - Relação Preço / Qualidade.
A localização do hotel é excelente, bem como a bela visão do rio e do Albert Dock. O hotel é moderno, limpo e a refeição (jantar) muito bom, além de um café da manhã correto. Transporte para o aeroporto (bus) na porta.
I have stayed here once before and absolutely loved it - but the second time was even better. Staff are helpful friendly and always ready with a smile. Check in and out completely hassle free, Beautiful rooms with excellent amenities. Fab Liked everything
Muito atenciosa e quartos muito confortáveis. Gostei muito do ambiente e camas confortáveis. Tudo estava limpo e em que é local adequado. Pisos de madeira em nosso quarto era uma boa vantagem. Muito perto de atrações, mas suficiente isolado para uma noite repousante. Recomendo.
The room was clean, comfortable, well furnished and the bathroom was a good size and well lit. I would have liked to have checked in earlier and checked out later but this was not possible apparently due to the high occupancy of the hotel.
Staff were very helpful and friendly; problem sorted very promptly, even by repairman who had come to the wrong room! No shampoo/conditioner
The best point of the hotel was it was very central The breakfast was not great and having to stand and make your own toast
Restaurant/breakfast staff were exceptionally courteous, cheerful and industrious. Reception staff were cold and indifferent. Cancelled morning call for second morning but still happened. Woken at 6-15 Sunday which was avoidable if they had cancelled it as requested. When told about this the girl apologised in an indifferent way. Put us off returning.
Location of the hotel and the excellent breakfast. Staff were also very helpful
The location was perfect for Lime Street Station and the city centre, and the staff were always friendly and helpful.
beautiful well presented hotel with charming and welcoming staff there was nothing to dislike
Good Hotel Close to Railway Station None
Once out of Lime Street train station, I saw the hotel at the opposite side. That was really handy after 3 hours journey from London. Facilities are very clean, we enjoyed the leisure center. The breakfast was just perfect, no more comment needed! And the staff, I miss words to describe how friendly they were from the reception to the breakfast service up to the check out time. Thanks! With a mini-bar in the rooms, I think this hotel would deserve 5 stars status. Unfortunatelly there wasn't!
All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.
Achei um apto confortável, bem localizado e com garagem. Great location. O chuveiro funcionou MUITO mal. Não saía água do chuveiro, chamamos o funcionário pra arrumar mas ele demorou meia hora pra chegar e mesmo assim, depois não saiu muito água. Outro ponto é a dificuldade de chegar no hotel com gps. Lá é um calçadão então ligue antes pra pegar o endereço da garagem (que é a rua de trás) pq senão vc não vai conseguir chegar no hotel.
A proximidade com as lojas e pontos turísticos. Fomos a um show noEcho Arena e deu para ir a pé.Outra vantagem tem estacionamento próprio. A dificuldade de localizá-lo. Não tem o numero nem no prédio do hotel e nem nos ao lado, se não fosse a ajuda de um guarda metropol.teríamos dificuldade de achá-lo.
A localização e a sala do apartamento, com óptima vista sobre a cidade. O cheiro a comida vindo dos outros apartamentos leva demasiado tempo a passar e sente-se no hall de entrada e corredor. É desagradável, convém melhorar o sistema de exaustão.