Contras: I wanted to change my itinerary and bring my hotel stay a day forward, from the 21st to the 20th. I offerred to pay the difference in rate if any. Hotel staff told me they cannot do that for me as booking was made via a third party. It was actually made via a fourth party as Kayak outsorced it to getaroom.com. The actual helpline indicated in the booking email (469-675-5368) was possibly run by a fifth party. They were utterly unhelpful with my request to change the booking date by a day, even though I did offer to pay any difference in price. Rigidly cited some sort of policy. I went back to the hotel staff in person and tey also continued to refuse to help.
The consequence was that I had to book another hotel for the 20th, did not stay at Le Meridien on the 21st and my money was wasted. I will not be booking via Getaroom ever again and I will be avoiding Le Meridien.
Prós: Staff and management extremely helpful, and made the stay a real treat. Whilst the pool area was being renovated, an offer to use a sister hotels facilities was provided without hesitation - really appreciated.
Contras: Rooms are a bit tired and need a refresh. Limited light in the room, made reading in the evening near impossible.
Prós: We loved it! I went with an old friend and we had a perfect weekend. The service was fantastic, the resort was beautiful (and so was the beach), and there were just enough activities to keep us busy when we weren't reading by the pool. Looking forward to going back.