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The location The room and bed were surprisingly small. Bed was about a foot off the ground. Almost like a sofa bed (without the sofa). Guessing they put us in an adjoining room to a bigger suite... which wouldn't have been as big an issue had they described it that way.
It was in a great location, and the staff was very helpful. We stayed during the week and it was very nice to be able to get a glass of wine in the bar after everything was closed. It would have been nice to have a refrigerator standard in the room. We didn't have anywhere to keep our leftovers from dinner.
Comfy beds, thoughtful room service. Only three elevators for 15+ floors? It was a nightmare waiting for one to come down and actually fit in one when it did. I took the stairs every time after that.
The eggs were disgusting and there was not a lot of options for hot food. For the cost you would think that they could have had a waffle maker.
The location is great for walking around downtown. The hotel was clean, and the associates were really friendly. Also, the fitness room has a decent amount of equipment in it which was nice. I wished that there was a sink and mirror outside of the bathroom. It would be helpful when you need to get ready and the other person staying with you can still use the restroom. Parking is expensive, especially considering that locust street garage is free on nights and weekends and that lot is right beside the Hilton lot.
It was a freezing night in Knoxville and we were so happy to find a wonderful and warm hotel!
The hotel overall is very clean and the staff are fantastic. Our room was clean and the bed was comfortable. The elevators are slow and with a full hotel we had to wait awhile for a lift. Breakfast buffet is overpriced for the quality and selection of food.
Smelled musty. Very dusty room. My allergies went crazy and couldn't breath in the morning.
Cleanliness, comfort and friendly staff. Rooms very spacious and comfortable. Room temperature very inconsistent. Air wouldn't cool room down
Excellent location, easily walkable to attractions, great view from upper floors. Couch was dirty and badly stained, bathroom exhaust fan didn't work but front desk made no attempt to fix, changed parking rates between booking and our stay with no notice.
The lobby was comfortable and inviting. The staff was kind and helpful. The pillows and beds were my favorite part.
We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!
Food in restaurant was sub par
When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my husband who has life threatening food allergies. I would not have trusted this uneducated staff to properly ensure that his food was safe. I ordered instead from room service. The options were not impressive but I opted for pizza. I asked for "light cheese". It was repeated back to me correctly. I received a pizza with extra cheese and no sauce. I ended up ordering delivery food from outside the restaurant in order to get an edible meal. That was made difficult by a horrible WiFi in the room. It crashed 3 times in the course of my order. I won't be back.
Beds very soft, pillows very nice
Estacionamento estava confuso.
Nada de especial sobre este lugar exceto o preço. A localização não era tão próxima de nosso destino como nos disseram. A equipe sempre parecia ocupada conversando entre si. Rampa de entrada e área do deck difíceis. Muito caro para o que você recebe. Não há lugar para passear com cães.
Warm interior finishes and decorating, room well stocked with useful furnishings, friendly and efficient front desk staff, reasonable price and good value. Bathroom ceiling had not been fully repaired after water leak.
Nice selection of foods offered. Everything was fresh and delicious. The fresh fruits were nice. The plastic cutlery is an absolute joke. It was so flimsy and awkward to hold. Almost impossible to cut a slice of bacon. Absolutely useless for trying to cut a waffle. I had two knives break cutting a waffle. Also, the foam plates are thin. I sliced right through the plate, leaking waffle syrup onto the table top. For a few dollars you could upgrade to a nice chinette style plate, and decent cutlery.
Did not have coffee maker in room but had coffee. Treadmill in workout room did not work. Did not bottle water @ store at check in & when asked if vending machines on floor staff at desk could not tell me. When told staff at check out about coffe pot & treadmill (and these are important to me) did not even offer an apology.
I like the non-smoking environment all the building. And very clean room too. The room is so small compare with what it displayed on website.
Bed was comfortable Carpets were very stained as was the couch and smal seat in the room.
All around great stay...it was easy to locate, clean, friendly place to stay.
The location was nice and the lobby looks nice. The room size was nice and the bathroom was just fine. Our room smelled funny. We had to spray perfume to help. The beds sunk in the middle and the furniture was in bad shape, stained and tore up.
Localização fácil de encontrar. Funcionários simpáticos no check-in, as camas eram confortáveis e o hotel estava limpo. O café da manhã era bom, típico mas bom. A recepcionista foi muito prestativa em ajudar a encontrar um lugar para jantar naquela noite. É bom ter um rosto sorridente no check-in!
very nice and convenient place to stay.
Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.
The housekeeping staff were the most pleasant, welcoming and engaging staff. The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.
We stayed at Country Inn on our way to Florida and on our way back. On our way there the staff was absolutely amazing. So friendly and it was a nice welcome after a 9 hour drive with two kids. On the way back in Knoxville, the staff was a little rude. They seemed bothered that we were checking in which was a little annoying. But overall it was a nice hotel.
Right off the interstate with more eating choices than you could ever use. Very comfortable beds
Rooms were great, breakfast was wonderful, staff was awesome!
They have a security guard that walks the lot at night. It's good if you're traveling with equipment or gear you can't bring to your room. The pillows and bed linens were not very comfortable and felt cheap. I've stayed in similar places at similar prices and their bedding was much better.
Friendly staff, good location, clean, will stay there again when in the area
Very pleasant staff Breakfast was not that good.
Perto da I 75 A sala de café da manhã estava muito suja. Todas as mesas estavam cheias e não havia espaço suficiente para todos os hóspedes. Enquanto eu tentava conseguir comida, a equipe estava mais interessada em limpar o lugar e não em permitir que os hóspedes terminassem o seu café da manhã.
Quarto era limpo pessoal era bom
Very clean, rooms are well designed (I.e. furniture, decor, etc.), day staff very professional and friendly, only 10 minutes from downtown Knoxville (Market Square, Old City, etc.), quiet during our visit. Pool was sufficient so long as there were only a few people in it. Hot tub in pool area was nice. Pool is much smaller than the pictures really present it.
Room was very clean. Beds were very comfortable. Bathroom was clean. Short and sweet. I was over charged for the room by $30. I will not be booking through Kayak anymore.
It was quiet, clean, comfortable, and convenient. Thank you for everything!
The young man who checked us in the evening we arrived was quite informative, kind and helpful. I was very pleased with his pleasant and professional manner. Our room was very clean, decorated nicely and well-appointed. i would definitely stay here again. Being gluten-intolerant, there wasn't much I was able to eat for breakfast.
I liked the room size I didn't like the hard bed. The bathroom was small. Tub would not drain. The desk attendant was hard to find.
Good location. Clean hotel. Good breakfast. Great rooms. Great staff. Will continue to use this hotel on every trip to Knoxville. Minor issue! To get to the laundry room, you have to walk outside. Costs for washer and dryer are not clearly posted.
Needed better breakfast wasn't a big enough selection
Right off I-75 Where to begin? It took a half hour to check-in, even though there were only 2 people in front of me. After the long wait I was greeted with "someone already checked-in under your name". I produced my drivers license and the receptionist joked "just kidding". All this in between talking to her boyfriend who was hanging out in the lobby and continued to do so for the entire evening. After going to the room we were greeted with holes in the walls and holes in the walls that had been haphazardly patched. Upon taking a shower I learned there was no screen in the drain. Just an open hole. The shower had ZERO water pressure. You had to put your head against the wall to get your hair wet because it was dribbling straight said down. The next morning for breakfast there was no chance at getting anything to eat. Apparently there was a large team of some sort that had the entire breakfast area occupied plus had over a dozen waiting to get in. The entire stay was a nightmare. Never again will I stay at a Best Western.
The breakfast buffet put it over the edge--it was delightful. The suite was a nice touch, making it more comfortable for our family of 5. They were willing to switch us to a 2-bed room when. We requested it, which we appreciated.
The breakfast was awesome. The chef, was very friendly and accommodating. Overall the entire staff at this location was friendly. The room was also very nice The refrigerator seemed to malfunction.
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I loved the huge shower in the bathroom. The saltwater pool was awesome, too. The beds are very comfortable. The made to order omelets were delicious! They also have a meet and greet every evening from 5:30 to 7:00 with complimentary drinks. There was nothing I did not like about this hotel.
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I really enjoyed the bed. We had a wedding reception and I was very tired. When I finally got to bed, it was the most restful night I've had in a long time. NO!!
The hotel was very nice and clean. I loved the fitness center and the breakfast buffet. Everyone working there was very nice and helpful.
The people were very nice and the guy at the made to order grill was AMAZING.
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First floor easy access that were requested. Didn't realize there would be over 15% service tax or that there was a $50 pet fee. Was not easy to get to. Ended up paying $152.08 for one night stay! Will not stay there again! Also would not allow 20% discount coupon at restaurant since we couldn't eat in restaurant because of pet.
The ribbon on the pillows saying they were soft, the bathroom, the shower, the lobby.
The staff was very friendly and accommodating. Menu limited and just a little high.
Not much. Older hotel and it showed. The air conditioning in the room did not work. Despite arriving and the thermostat set on 62....the room never got below about 78 making sleeping incredibly uncomfortable. I called the front desk to see if there was a solution but the hotel was full and they did not have any fans. I will not stay at this hotel again.
We traveled to 6 different floors searching for a soft drink. All vending machines were sold out!!
Bed was very comfortable. the architecture of the place was great. walking distance to the riverfront and stadium were key. a refrigerator in the room would be nice. Hotel seemed a little old so the shower head was too low. internet was pricey at 12.99/day
The hotel is beautifully decorated and has a luxury feel. The staff are warm, courteous, and attentive. The room was clean, well appointed, and had a fantastic view of the river. The room could have used a mini fridge. For the price, one expects a mini fridge.
Location, friendly staff, comfy beds, clean hotel, awesome view on riverside everything but Internet was pleasant! Internet speed was dismal, was capped at 2down 2 up. This is pathetic for a $13 a day service. This should be improved upon. I do hotel IT and know this could be better. This should be looked into.
The staff was super friendly. We were in town for a football game. The hotel had cookies with our team colors for us upon check in. Great shuttle service to and from the game.
Camas confortáveis para travessas exigente!
Os funcionários foram muito simpáticos e prestativos.
Fomos para Knoxville para assim a um jogo de UT. Éramos em 3 em um quarto com duas camas queen-size. Tínhamos muito espaço e tivemos uma excelente estadia.
Great room, very comfy. Friendly staff (except the day manager) The day manager at this hotel was very very rude that we got our reservation online and that we got such a discount. She repeatedly commented on how annoying it is when people book online and pay so little. She was crazy crazy rude when we checked out. She tried to charge us twice for the room and argued with us for over 20 mins abut weather the charge was already taken off our credit card. Also, she made us pay $15 upfront saying it was for in case we decided to steal anything. And the tub was broke.
Room was comfortable; staff were very friendly; breakfast was good. A very very pleasant stay Nothing
Breakfast buffet Beds were comfortable
Good value. Great location
Very nice and clean Walls very thin...could hear everything in next rooms.
The staff was great especially Josh and the room was clean and comfortable.
The front desk receptionist really seemed to hate her job. We asked for suggestions on where to eat and she acted as if she was annoyed that she had to answer our question. Breakfast in the morning was bare and didn't look appetizing.
I had stayed in 3 different hotels in the same weekend. This one by far was the best. Very clean, hall smelled like smoke, but the room did not. Room did not show signs of wear. Comfortable beds, a little too soft for me. Room great use of space, didn't feel cramped, large bathroom. Microwave & fridge in room. Loved that there was a small counterspace above the fridge. Microwave was in a shelf attached to the wall. Fridge had nice shelves and crisper drawer so items fit better in the fridge. Location perfect, just off the highway. Gas and fast food very close to the hotel. Breakfast was good. A fitness room and pool were available. Staff fairly friendly, when I checked in I wasn't told where the elevator, fitness room, etc. were, the attendant yelled that the elevator was the other way when I went the opposite way. This was the cheapest hotel I stayed in and it had the most amenities. Would have been helpful to have a couple more plugs near the bed. I had to unplug the alarm clock to plug in my phone.
Great comfy clean place. Good breakfast and friendly staff (except the day manager who was a raging b-hole) The day Manger lady was terrible. She was very vocal and mean about her unliking of the low rates we got and how annoying it is to her for people to book online. She tried to charge us twice and argued with us about what we said and what we did. It was insane!
Some of the staff was friendly and helpful. When booking, there was no mention of getting a smoking room. The whole floor reeked of smoke, and the room was unbearable. On top of that, refrigerator didn't function. The front desk was particularly unconcerned when we asked about getting another room and inquired about the fridge.
Clean room, friendly staff, and quiet atmosphere made this hotel the perfect pit stop. Access to it was hard to find, not the hotel's fault.