Avaliações recentes
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2,0
Will never use Dollar again
Prós: Nothing
Contras: I booked a one-way rental, yet when I arrived at the airport the clerk told me they didn't do one-way rentals from this location. I showed her my reservation and she said too bad, it is not possible. She refused to let me speak with a manager (until the next day). I had to go through another rental company which ended up costing me more since it was last-minute.
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6,0
Prós: Overall it was ok! Great vehicle
Contras: The lady wasn't at the desk when we showed up and there were some hidden fees that were unexpected that were not on the email confirmation. Other than that it was good
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6,0
Prós: Price; pick-up clerk was friendly; drop off clerk was friendly.
Contras: Stains on seats; previous damage - front bumper was slightly separated from car body - previous damage; handed 2 parts of 3 part form to note damage but no one at guard shack to accept noted damages; no cruise control that I could find.
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6,8
Fine car, contained a mouse
Prós: Car was fine, was able to get everything set up while I waited for my bags
Contras: There was a mouse in the car. I could hear it running around and saw it sitting on the seat once.
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4,0
Car unavailable and additional fees
Contras: Only trucks were available (at additional cost) and an additional $7 fee would be added based on the region in which the vehicle would be used.
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3,2
Slow Service
Prós: Not Much
Contras: Had to stand at counter 45 Minutes to pick up car, I have been overcharged by $31,still waiting for the adjustment
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2,0
No cars to be found.
Prós: Reserved a car online on a third-party travel website at a great price.
Contras: Arrived at McGhee-Tyson Airport in Knoxville and found an unmanned rental counter with a line 7-people deep. One of the customers in line said a rental agent had left with a customer and said he'd be back in 15-20 minutes. Another customer called Dollar and was told there were no cars available. At that point, I also called Dollar and was told that no cars would be available for three days and that I could get on a waiting list. It being nearly 10pm, I asked them to cancel my reservation. Because all of the other rental companies were also out of cars, I ended up paying $40 for a cab and then having to deal with acquiring a car offsite for a good part of the following day. And paying $50 extra to return that car to the airport at the end of the week. That wasn't Dollar, but it would have been avoided if Dollar had come through. Apparently, having a reservation means nothing anymore.
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10,0
A reservation gone right
Prós: Reserved a full size which stated a Nissan Altima or similar. Went to pick up on the date and there she was. A beautiful 2017 red Ram 1500. Laramie. I don't know what the similarities are between an Altima and a 1500, other then same amount of doors and assuming (with the Altima). A good amount of leg and storage room. Brand. New vehicle. Less then 10k on her. No weird smell like my uber drivers car that picked us up at drop off.
Contras: for a trip from Knoxville to charleston. Gas mileage was probably the only downside of getting the truck. But made it in under 1 tank
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5,2
Insurance was not included
Contras: Insurance was not included and I had to pay double the quote I was given and I have now another $39 charge on my credit card
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10,0
Excellent Customer Service
Prós: Cashier was great. Car was excellent. Pick up and drop off was easy, not much more you can ask for.
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4,4
Contras: Car was dirty with lot of hairs. No cleaning was done
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10,0
Great rental
Prós: Friendly staff at airport Very helpful.
Contras: Nothing really. Very smooth process.
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10,0
A reservation gone right
Prós: Reserved a full size which stated a Nissan Altima or similar. Went to pick up on the date and there she was. A beautiful 2017 red Ram 1500. Laramie. I don't know what the similarities are between an Altima and a 1500, other then same amount of doors and assuming (with the Altima). A good amount of leg and storage room. Brand. New vehicle. Less then 10k on her. No weird smell like my uber drivers car that picked us up at drop off.
Contras: for a trip from Knoxville to charleston. Gas mileage was probably the only downside of getting the truck. But made it in under 1 tank
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10,0
Excellent Customer Service
Prós: Cashier was great. Car was excellent. Pick up and drop off was easy, not much more you can ask for.
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10,0
Great rental
Prós: Friendly staff at airport Very helpful.
Contras: Nothing really. Very smooth process.
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2,0
Will never use Dollar again
Prós: Nothing
Contras: I booked a one-way rental, yet when I arrived at the airport the clerk told me they didn't do one-way rentals from this location. I showed her my reservation and she said too bad, it is not possible. She refused to let me speak with a manager (until the next day). I had to go through another rental company which ended up costing me more since it was last-minute.
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6,0
Prós: Overall it was ok! Great vehicle
Contras: The lady wasn't at the desk when we showed up and there were some hidden fees that were unexpected that were not on the email confirmation. Other than that it was good
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6,0
Prós: Price; pick-up clerk was friendly; drop off clerk was friendly.
Contras: Stains on seats; previous damage - front bumper was slightly separated from car body - previous damage; handed 2 parts of 3 part form to note damage but no one at guard shack to accept noted damages; no cruise control that I could find.
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4,0
Car unavailable and additional fees
Contras: Only trucks were available (at additional cost) and an additional $7 fee would be added based on the region in which the vehicle would be used.
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3,2
Slow Service
Prós: Not Much
Contras: Had to stand at counter 45 Minutes to pick up car, I have been overcharged by $31,still waiting for the adjustment
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2,0
No cars to be found.
Prós: Reserved a car online on a third-party travel website at a great price.
Contras: Arrived at McGhee-Tyson Airport in Knoxville and found an unmanned rental counter with a line 7-people deep. One of the customers in line said a rental agent had left with a customer and said he'd be back in 15-20 minutes. Another customer called Dollar and was told there were no cars available. At that point, I also called Dollar and was told that no cars would be available for three days and that I could get on a waiting list. It being nearly 10pm, I asked them to cancel my reservation. Because all of the other rental companies were also out of cars, I ended up paying $40 for a cab and then having to deal with acquiring a car offsite for a good part of the following day. And paying $50 extra to return that car to the airport at the end of the week. That wasn't Dollar, but it would have been avoided if Dollar had come through. Apparently, having a reservation means nothing anymore.
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5,2
Insurance was not included
Contras: Insurance was not included and I had to pay double the quote I was given and I have now another $39 charge on my credit card
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4,4
Contras: Car was dirty with lot of hairs. No cleaning was done
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